Still crashing on zoning [Archive] - EQ2 Forum Archive @ EQ2Wire

Uijo

10-17-2009, 11:08 PM

Well came back to EQ2 at that wrong time. Played for a bit and since the last update have had troubles zoning all the time and getting booted...then get the message that you have a character in game and have to wait. I don't have the issue with the size of EQ2, and am not running any of the new drivers.Please fix soon. Thanks

Elorah

10-18-2009, 09:52 PM

It might help if you post more stuff on your end... Perhaps a Dxdiag and tracert.<ul><li>A few things to try if having trouble after an update. Remove any EQ2 exceptions to your firewall program and then add them again. If the patcher changed at all in the update, then your firewall may no longer recognize it.</li><li>Cycle your modem/router</li></ul>If these do not help, post more info on your system please <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

Uijo

10-19-2009, 10:51 PM

Here is some information on my system/trace/ping. I have not changed anything in my system for a long time. I do have a station pass and the game runs better with just EQ2 w/o station launcher. I have firewall turned on my NIC but have exceptions for the game files, etc...When I do a tracert without going to file the timeouts are worse.Windows IP Configuration Host Name . . . . . . . . . . . . : computer-5db80cca Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC Physical Address. . . . . . . . . : 00-1F-D0-D7-E2-6B Dhcp Enabled. . . . . . . . . . . : No IP Address. . . . . . . . . . . . : 192.168.1.10 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.2 DNS Servers . . . . . . . . . . . : 209.74.232.1 209.74.232.2Tracing route to ableq2-02-01.everquest2.com [199.108.202.65]over a maximum of 30 hops: 1 19 ms 19 ms 19 ms huntel-dhcp-05.sms1800.blr.huntel.net [67.222.192.1] 2 19 ms 19 ms 19 ms gi1-37.noc6509.blr.huntel.net [209.74.230.41] 3 20 ms 18 ms 28 ms vlan101.occ6509.omh.huntel.net [209.74.239.211] 4 17 ms 19 ms 19 ms 64.253.187.105 5 37 ms 32 ms 34 ms 66.37.238.229 6 31 ms 36 ms 37 ms mtc1dsrj01-ge706.0.rd.om.cox.net [68.13.15.13] 7 85 ms 85 ms 85 ms 68.1.2.212 8 61 ms 59 ms 59 ms vl47.ashaens-2.sonyonline.net [64.37.144.181] 9 * 57 ms 60 ms ableq2-02-01.everquest2.com [199.108.202.65]Trace complete.Tracing route to ableq2-02-01.everquest2.com [199.108.202.65]over a maximum of 30 hops: 0 turner-5db80cca [192.168.1.10] 1 huntel-dhcp-05.sms1800.blr.huntel.net [67.222.192.1] 2 gi1-37.noc6509.blr.huntel.net [209.74.230.41] 3 vlan101.occ6509.omh.huntel.net [209.74.239.211] 4 64.253.187.105 5 66.37.238.229 6 mtc1dsrj01-ge706.0.rd.om.cox.net [68.13.15.13] 7 68.1.2.212 8 vl47.ashaens-2.sonyonline.net [64.37.144.181] 9 * * * Computing statistics for 225 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 turner-5db80cca [192.168.1.10] 0/ 100 = 0% | 1 18ms 0/ 100 = 0% 0/ 100 = 0% huntel-dhcp-05.sms1800.blr.huntel.net [67.222.192.1] 0/ 100 = 0% | 2 21ms 0/ 100 = 0% 0/ 100 = 0% gi1-37.noc6509.blr.huntel.net [209.74.230.41] 0/ 100 = 0% | 3 23ms 0/ 100 = 0% 0/ 100 = 0% vlan101.occ6509.omh.huntel.net [209.74.239.211] 0/ 100 = 0% | 4 26ms 0/ 100 = 0% 0/ 100 = 0% 64.253.187.105 2/ 100 = 2% | 5 34ms 3/ 100 = 3% 1/ 100 = 1% 66.37.238.229 0/ 100 = 0% | 6 35ms 2/ 100 = 2% 0/ 100 = 0% mtc1dsrj01-ge706.0.rd.om.cox.net [68.13.15.13] 2/ 100 = 2% | 7 --- 100/ 100 =100% 96/ 100 = 96% 68.1.2.212 0/ 100 = 0% | 8 92ms 4/ 100 = 4% 0/ 100 = 0% vl47.ashaens-2.sonyonline.net [64.37.144.181] 96/ 100 = 96% | 9 --- 100/ 100 =100% 0/ 100 = 0% computer-5db80cca [0.0.0.0]Trace complete.Thanks for any advice/help.Small update...now it is hanging on patcher updating section - just hangs at updating. Update 2: Did a full scan and was able to login...took a long time...then hung for a long time on "loging into zone server"Update 3: Got booted again zoning on first try...enough frustration for one night...hope I get a fix soonI really think there has been a change with the last patch that has caused these but I could be wrong.

TSR-DanielH

10-20-2009, 03:39 PM

Greetings,Are you crashing out to character select or to desktop? I don't see that mentioned in your post and that will tell us if it's a connection issue or not. Also, do you have a firewall on that computer?

Uijo

10-20-2009, 08:51 PM

I am crashing to character selection screen...then I can't reenter the game for a few minutes...says I have a character in game, etc...I don't have a firewall other then the windows firewall turned on with the game/client setup as an exception. I have not changed anything on my system for weeks.Thank you for any help.

TSR-DanielH

10-20-2009, 08:54 PM

The problem you're describing sounds like it could be a router issue. I would advise bypassing your router and plugging your computer directly into the modem as a first step. If you try that and it corrects your issue then you'll need to configure your router if you wish to continue using it.The following site has great information about router configuration:<a href="http://www.portforward.com/english/routers/port_forwarding/routerindex.htm" target="_blank" rel="nofollow">http://www.portforward.com/english/...routerindex.htm</a>Simply select the router you are using, then select the 'skip this advertisement' button in the upper right, and finally select Everquest 2 on the following page. You will then be presented with a walkthrough on how to forward the correct ports. Please respond if you need any further assistance.

Uijo

10-20-2009, 09:42 PM

I hope you are correct since I will have to purchase a new router/nat device. My DSL modem doesn't provide that function. I am curious though why I would need this when nothing has changed on my end and other MMO's including SWG and VG still work without these issues. Could you explain further why this would happen now?

TSR-DanielH

10-21-2009, 07:23 PM

<cite>Obene@Permafrost wrote:</cite><blockquote>I hope you are correct since I will have to purchase a new router/nat device. My DSL modem doesn't provide that function. I am curious though why I would need this when nothing has changed on my end and other MMO's including SWG and VG still work without these issues. Could you explain further why this would happen now?</blockquote>Basically, Everquest 2 uses a range of ports for connecting to the servers. The specific ports used at any given time can vary within that range. If the ports shifted to one that is being blocked through the router then it would cause this issue.You mention that your modem/router doesn't have that function, but does it have a DMZ option? If so, that would be worth trying in this case.

Uijo

10-21-2009, 10:21 PM

I have removed my router from the configuration and am now setup with my computer running XP sp3 and using only my DSL modem. I am still having really slow response times/major lag...when I click on a ? to collect (in the sprawl) it takes a few seconds before anything happens. I also am crashing to char screen 1/3 of the time while zoning. Here is a new set of information. Windows IP Configuration Host Name . . . . . . . . . . . . : turner-5db80cca Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : huntel.netEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : huntel.net Description . . . . . . . . . . . : Realtek RTL8168/8111 PCI-E Gigabit Ethernet NIC Physical Address. . . . . . . . . : 00-1F-D0-D7-E2-6B Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 67.222.193.246 Subnet Mask . . . . . . . . . . . : 255.255.240.0 Default Gateway . . . . . . . . . : 67.222.192.1 DHCP Server . . . . . . . . . . . : 209.74.232.1 DNS Servers . . . . . . . . . . . : 209.74.232.1 209.74.232.2 Lease Obtained. . . . . . . . . . : Wednesday, October 21, 2009 7:57:37 PM Lease Expires . . . . . . . . . . : Thursday, October 22, 2009 7:57:37 AMTracing route to ableq2-02-01.everquest2.com [199.108.202.65]over a maximum of 30 hops: 1 24 ms 24 ms 25 ms huntel-dhcp-05.sms1800.blr.huntel.net [67.222.192.1] 2 27 ms 24 ms 28 ms gi1-37.noc6509.blr.huntel.net [209.74.230.41] 3 24 ms 24 ms 27 ms vlan101.occ6509.omh.huntel.net [209.74.239.211] 4 27 ms 24 ms 24 ms 64.253.187.105 5 167 ms 213 ms 203 ms 66.37.238.229 6 38 ms * 41 ms mtc1dsrj01-ge706.0.rd.om.cox.net [68.13.15.13] 7 91 ms 90 ms 99 ms 68.1.2.212 8 73 ms 68 ms 70 ms vl47.ashaens-2.sonyonline.net [64.37.144.181] 9 * * * Request timed out. 10 * * 67 ms ableq2-02-01.everquest2.com [199.108.202.65]Trace complete.Tracing route to ableq2-02-01.everquest2.com [199.108.202.65]over a maximum of 30 hops: 0 turner-5db80cca.huntel.net [67.222.193.246] 1 huntel-dhcp-05.sms1800.blr.huntel.net [67.222.192.1] 2 gi1-37.noc6509.blr.huntel.net [209.74.230.41] 3 vlan101.occ6509.omh.huntel.net [209.74.239.211] 4 64.253.187.105 5 66.37.238.229 6 mtc1dsrj01-ge706.0.rd.om.cox.net [68.13.15.13] 7 68.1.2.212 8 vl47.ashaens-2.sonyonline.net [64.37.144.181] 9 * * ableq2-02-01.everquest2.com [199.108.202.65]Computing statistics for 225 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 turner-5db80cca.huntel.net [67.222.193.246] 0/ 100 = 0% | 1 24ms 0/ 100 = 0% 0/ 100 = 0% huntel-dhcp-05.sms1800.blr.huntel.net [67.222.192.1] 0/ 100 = 0% | 2 26ms 0/ 100 = 0% 0/ 100 = 0% gi1-37.noc6509.blr.huntel.net [209.74.230.41] 0/ 100 = 0% | 3 28ms 0/ 100 = 0% 0/ 100 = 0% vlan101.occ6509.omh.huntel.net [209.74.239.211] 0/ 100 = 0% | 4 36ms 0/ 100 = 0% 0/ 100 = 0% 64.253.187.105 1/ 100 = 1% | 5 40ms 2/ 100 = 2% 1/ 100 = 1% 66.37.238.229 0/ 100 = 0% | 6 41ms 2/ 100 = 2% 1/ 100 = 1% mtc1dsrj01-ge706.0.rd.om.cox.net [68.13.15.13] 0/ 100 = 0% | 7 --- 100/ 100 =100% 99/ 100 = 99% 68.1.2.212 0/ 100 = 0% | 8 99ms 1/ 100 = 1% 0/ 100 = 0% vl47.ashaens-2.sonyonline.net [64.37.144.181] 57/ 100 = 57% | 9 67ms 58/ 100 = 58% 0/ 100 = 0% ableq2-02-01.everquest2.com [199.108.202.65]In addition I have done a full scan. When I am in game, one example is when I hit U for guild information it takes 5-15 seconds before the names appear for each guild when I move from guild to guild. Thank you for any additional help.

TSR-DanielH

10-22-2009, 03:29 PM

What kind of network card are you using with that computer? Is it integrated on the motherboard or is it a PCI card? If you're using a PCI NIC, can you try using the one integrated on the motherboard? Also, I would advise checking if any updates are available for the NIC and your motherboard and install them if so. Please let me know if the issue persists at that point.

Uijo

10-24-2009, 11:35 PM

I am using the onboard Realtek card. I have also tested with a Dell Laptop and have come up with some better results but also have determined that it apprears to be Permafrost for the most part. I have been playing tonight and got booted. tested on both with Tracert to permafrost and have issues...tried tracert to unrest and no issues at all...created a toon on unrest, no issues.Is it possible that Permafrost is having issues based on this?

Uijo

10-25-2009, 05:31 PM

Update - next day...now I crash leaving my house with a ping status of less then 250. I did a test from the station pass on my speed and it was 258 ping with 2mg + on download.Don't know what is going on...got a trial for Champions from a friend at work and no crashes at all. Did several test but seems to be combination of Sony/provider I think.Any ideas or am I sunk?

Deathbyshadow

10-25-2009, 05:39 PM

please, tech support fix the problem with the game, I want to play it <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> I can't mess with the modem or anything but plz fix this

Rothgar

10-25-2009, 05:55 PM

We have a hotfix coming out next week that might help alleviate the problem you're experiencing. We did find an issue that could cause someone to crash while zoning, but its hard to say if this is the same problem you are having.

Kulaf

10-25-2009, 06:41 PM

<cite>Obene@Permafrost wrote:</cite><blockquote>Update - next day...now I crash leaving my house with a ping status of less then 250. I did a test from the station pass on my speed and it was 258 ping with 2mg + on download.Don't know what is going on...got a trial for Champions from a friend at work and no crashes at all. Did several test but seems to be combination of Sony/provider I think.Any ideas or am I sunk?</blockquote>Did you defrag your hard drive after the last large patch? Sometimes if the .pak files get badly fragmented things really slow down. Also if you are running an anti-virus program try diabling the auto protection and try playing once and see if it has any effect. I don't recomend playing with it off for any length of time but it shouldn't hurt to try.Can you list your system specs like RAM and CPU.

Durlinn

10-25-2009, 07:17 PM

Im really hoping you devs have, by now, come to the conclusion that this is a game wide issue, and half the people I talk to crash on a regulaer basis, including myself. I had no problems whatsoever prior to GU53. The fact that Im actually here posting after two years should hopefully give some credence to the problem. We would all really appreciate serious attention to this problem. Ive never even seen the "blue screen of death" on my PC until GU53. /sigh

Uijo

10-25-2009, 10:43 PM

<cite>Kulanae@Blackburrow wrote:</cite><blockquote><cite>Obene@Permafrost wrote:</cite><blockquote>Update - next day...now I crash leaving my house with a ping status of less then 250. I did a test from the station pass on my speed and it was 258 ping with 2mg + on download.Don't know what is going on...got a trial for Champions from a friend at work and no crashes at all. Did several test but seems to be combination of Sony/provider I think.Any ideas or am I sunk?</blockquote>Did you defrag your hard drive after the last large patch? Sometimes if the .pak files get badly fragmented things really slow down. Also if you are running an anti-virus program try diabling the auto protection and try playing once and see if it has any effect. I don't recomend playing with it off for any length of time but it shouldn't hurt to try.Can you list your system specs like RAM and CPU.</blockquote>Hope this helps. I have defragged my drive a couple of times, it is really clean btw. I have not tried taking off/turning off my AV protection but will. I didn't have any issues other then some really small stuff until the last update/1-2 wks ago. don't rem for sure since I have not had a ton of time until lately to play.Here are my general specs. 2.80 E7400Gigabyte EP45-UD3R8 GB (going to win 7 soon)XP Pro sp3EVGA GeForce 9800 GTX+NVIDIA Driver 182.08WD Cav Black 640Any advice? Virus software is NOD Eset 4.0.437.0 and I am using the station launcher since I have a station pass.

Brigh

10-26-2009, 12:32 AM

I have occasionally been kicked to character select from zoning too. It wasn't there last I played alot late last year to January this year. I started up a few weeks ago again and found this issue. It only happens maybe 1 out 50 zonings though.

Wytie

10-26-2009, 02:43 PM

<cite>Brigh wrote:</cite><blockquote>I have occasionally been kicked to character select from zoning too. It only happens maybe 1 out 50 zonings though.</blockquote>Same for me, but this is very recent. I use to never get kicked zoning but now it does happen on occasion.