Fresh Install and now crashing [Archive] - EQ2 Forum Archive @ EQ2Wire

Sheira

10-06-2009, 05:45 PM

I did a fresh install of EQ2 and now everytime I minimize the game, I crash. Any ideas?

Sheira

10-06-2009, 05:51 PM

I should add, my husband is also having the same issue.

Sheira

10-06-2009, 06:24 PM

SOEBuild=5932LSOEVersionString=2009/9/29 18:19:07EVERQUEST2 CRASH LOG=============================================== ================================================== =Unhandled exception EXCEPTION_ACCESS_VIOLATION at 0x04DE70C0Application was trying to read from 0x04DE70C0 Region Begins At: 0x04DE7000 Region Ends At: 0x04E4E000 Region Size Is: 0x00067000 bytes Memory Protection: Invalid (00000000) Memory State: MEM_RESERVE Memory Type: MEM_PRIVATEGame Data: SOEBuild: SOEBuild=5932L SOEVersionString: SOEVersionString=2009/9/29 18:19:07 OS Version: 5.1.2600 Service Pack 3 VER_NT_WORKSTATION CPU: 2 x86 AuthenticAMD 4MHz RDTSC MSR CMPXCHG8 SSE SSE2 DirectX Version: 9.0c Video Card/Driver: [NVIDIA GeForce 8600 GT] [nv4_disp.dll] 6.14.11.9107 {d7b71e3e-4741-11cf-a156-8d0200c2cb35} Time at crash: Tue Oct 06 17:17:27 2009 Login Server: none Performance: 7 Game Uptime: 153 seconds Position last frame: 916.30, -28.50, 1607.05 Zone name: qey_guildhall_tier3 Time in Zone: 91 seconds Previous Zone name: GameScene::ZR_NETWORKED_ZONE_CHANGE Multi-core support: disabled Low-Memory Mode: disabledLog: Received chat channel update msg... Received chat channel update msg... Received chat channel update msg... Received chat channel update msg... Saving UI to file Permafrost_Raelysa_eq2_uisettings.xml **** Unrecognized command - Parent.Subclass Received chat channel update msg... Received chat channel update msg... Received chat channel update msg... Received chat relationship update msg...Thread Data: Primary Thread Id: 3620 Current Thread Id: 3012 Current Thread Priority: 0Memory: AddressLimitMB: 2048 Load: 64% Total physical: 3219566592 Free physical: 1134624768 Total pagefile: 4294967295 Free pagefile: 3519156224 Total virtual: 2147352576 Free virtual: 719933440Memory Manager: Allocations: 296084 Bytes Allocated: 735938240 Max Allocations: 296094 Max Bytes Allocated: 739743392 System Memory Allocated (MB): 708 Limit: 2048 Number of Allocate Calls: 641874 Number of Free Calls: 345789Registers: EAX 0x7FFAC000 EBX 0x00000000 ECX 0x003E3CB0 EDX 0x00000000 ESI 0x04DE70C0 EDI 0x065EFF0C GS 0x00000000 FS 0x0000003B ES 0x00000023 DS 0x00000023 EBP 0x065EFE0C ESP 0x065EFDE4 EIP 0x04DE70C0 FLAGS 0x00010202 CS 0x0000001B SS 0x00000023FPU Registers: CW 0xFFFF027F SW 0xFFFF0000 TW 0xFFFFFFFFFPU Rounding Mode: NearestCall Stack: 0x04DE70C0 in ???????? 0x7E418734: GetDC+6d 0x7E42BDF1: UserLpkPSMTextOut+1cc 0x7E428EA0: DefWindowProcW+180 0x7E42BD34: UserLpkPSMTextOut+10f 0x7C90E473: KiUserCallbackDispatcher+13 0x04DE73E7 in ???????? 0x7C80B729: GetModuleFileNameA+1baEnd of Call StackStack Scan: 0x065EFDE4: 0x7E418734, in C:WINDOWSsystem32USER32.dll (0x7e410000) 0x065EFDE8: 0x00160118 0x065EFDEC: 0x00000046 0x065EFDF0: 0x00000000 0x065EFDF4: 0x065EFF0C 0x065EFDF8: 0x04DE70C0 0x065EFDFC: 0xDCBAABCD 0x065EFE00: 0x00000000 0x065EFE04: 0x065EFF0C 0x065EFE08: 0x04DE70C0 0x065EFE0C: 0x065EFE74 0x065EFE10: 0x7E42BDF1, in C:WINDOWSsystem32USER32.dll (0x7e410000) 0x065EFE14: 0x04DE70C0 0x065EFE18: 0x00160118 0x065EFE1C: 0x00000046 0x065EFE20: 0x00000000 0x065EFE24: 0x065EFF0C 0x065EFE28: 0x00192198 0x065EFE2C: 0x00160118 0x065EFE30: 0x00000000 0x065EFE34: 0x00000014 0x065EFE38: 0x00000001 0x065EFE3C: 0x00000000 0x065EFE40: 0x00192198 0x065EFE44: 0x00000000 0x065EFE48: 0x00000001 0x065EFE4C: 0x00000000 0x065EFE50: 0x00000001 0x065EFE54: 0x00000000 0x065EFE58: 0x00000000 0x065EFE5C: 0x065EFE28 0x065EFE60: 0x065EFA08 0x065EFE64: 0x065EFEB8 0x065EFE68: 0x7E44048F, in C:WINDOWSsystem32USER32.dll (0x7e410000) 0x065EFE6C: 0x7E418830, in C:WINDOWSsystem32USER32.dll (0x7e410000) 0x065EFE70: 0x00000000 0x065EFE74: 0x065EFEC8 0x065EFE78: 0x7E428EA0, in C:WINDOWSsystem32USER32.dll (0x7e410000) 0x065EFE7C: 0x00192198 0x065EFE80: 0x04DE70C0 0x065EFE84: 0x00160118 0x065EFE88: 0x00000046 0x065EFE8C: 0x00000000 0x065EFE90: 0x065EFF0C 0x065EFE94: 0x0156F544 0x065EFE98: 0x00000001 0x065EFE9C: 0xB0010561 0x065EFEA0: 0x065EFF70 0x065EFEA4: 0x00000000 0x065EFEA8: 0x00000000 0x065EFEAC: 0x00000000 0x065EFEB0: 0x065EFE9C 0x065EFEB4: 0x065EFA08 0x065EFEB8: 0x065EFFDC 0x065EFEBC: 0x7E44048F, in C:WINDOWSsystem32USER32.dll (0x7e410000) 0x065EFEC0: 0x7E428EB0, in C:WINDOWSsystem32USER32.dll (0x7e410000) 0x065EFEC4: 0xFFFFFFFF, in C:WINDOWSsystem32USER32.dll (0x7e410000) 0x065EFEC8: 0x065EFEF0 0x065EFECC: 0x7E42BD34, in C:WINDOWSsystem32USER32.dll (0x7e410000) 0x065EFED0: 0x0156F530 0x065EFED4: 0x00000046 0x065EFED8: 0x00000000 0x065EFEDC: 0x065EFF0C 0x065EFEE0: 0x04DE70C0 0x065EFEE4: 0x1BC40002 0x065EFEE8: 0x0000001C 0x065EFEEC: 0x065EFF0C 0x065EFEF0: 0x065EFF54 0x065EFEF4: 0x7C90E473, in C:WINDOWSsystem32ntdll.dll (0x7c900000) 0x065EFEF8: 0x065EFF00 0x065EFEFC: 0x00000030 0x065EFF00: 0x0156F530 0x065EFF04: 0x00000046 0x065EFF08: 0x00000000 0x065EFF0C: 0x00160118 0x065EFF10: 0x000100AE 0x065EFF14: 0x00000000 0x065EFF18: 0x00000000 0x065EFF1C: 0x00000000 0x065EFF20: 0x00000000 0x065EFF24: 0x00000003 0x065EFF28: 0x04DE70C0 0x065EFF2C: 0x7E428E53, in C:WINDOWSsystem32USER32.dll (0x7e410000) 0x065EFF30: 0x7E4191BE, in C:WINDOWSsystem32USER32.dll (0x7e410000) 0x065EFF34: 0x7E42776B, in C:WINDOWSsystem32USER32.dll (0x7e410000) 0x065EFF38: 0x065EFF70 0x065EFF3C: 0x00000000 0x065EFF40: 0x00000000 0x065EFF44: 0x00000000 0x065EFF48: 0x00000000 0x065EFF4C: 0xB0010561 0x065EFF50: 0x00010000 0x065EFF54: 0x065EFFB4 0x065EFF58: 0x04DE73E7 0x065EFF5C: 0x065EFF70 0x065EFF60: 0x00000000 0x065EFF64: 0x00000000 0x065EFF68: 0x00000000 0x065EFF6C: 0x00000000 0x065EFF70: 0x804FF980 0x065EFF74: 0x806E6427 0x065EFF78: 0x892B9DA8 0x065EFF7C: 0xB3CF6D50 0x065EFF80: 0x00000000 0x065EFF84: 0x892B9E90 0x065EFF88: 0x00000001 0x065EFF8C: 0x00000000 0x065EFF90: 0x04DE70C0 0x065EFF94: 0x00000000 0x065EFF98: 0x00000000 0x065EFF9C: 0x04C50000 0x065EFFA0: 0x00000000 0x065EFFA4: 0x00010011 0x065EFFA8: 0x01900015 0x065EFFAC: 0x00000000 0x065EFFB0: 0x04F550E0 0x065EFFB4: 0x065EFFEC 0x065EFFB8: 0x7C80B729, in C:WINDOWSsystem32kernel32.dll (0x7c800000) 0x065EFFBC: 0x00000000 0x065EFFC0: 0xB0010561 0x065EFFC4: 0x00010000 0x065EFFC8: 0x00000000 0x065EFFCC: 0x7FFAC000 0x065EFFD0: 0xC0000005 0x065EFFD4: 0x065EFFC0 0x065EFFD8: 0x065EFA08 0x065EFFDC: 0xFFFFFFFF 0x065EFFE0: 0x7C839AD8, in C:WINDOWSsystem32kernel32.dll (0x7c800000) 0x065EFFE4: 0x7C80B730, in C:WINDOWSsystem32kernel32.dll (0x7c800000) 0x065EFFE8: 0x00000000 0x065EFFEC: 0x00000000 0x065EFFF0: 0x00000000 0x065EFFF4: 0x04DE7310 0x065EFFF8: 0x00000000 0x065EFFFC: 0x00000000 0x065F0000: 0x00400000, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F0004: 0x05DC0000 0x065F0008: 0x069F0000 0x065F000C: 0x00000000 0x065F0010: 0x00000000 0x065F0014: 0x065F0020 0x065F0018: 0x00000000 0x065F001C: 0x00000000 0x065F0020: 0x065F0010 0x065F0024: 0x066185C0 0x065F0028: 0x018BD154 0x065F002C: 0x0317A2A8 0x065F0030: 0x065F00A0 0x065F0034: 0x0552CC80 0x065F0038: 0x0618D450 0x065F003C: 0x00000000 0x065F0040: 0x065F00B0 0x065F0044: 0x0552CC70 0x065F0048: 0x0618D450 0x065F004C: 0x0000726F 0x065F0050: 0x065F07E0 0x065F0054: 0x065F07C0 0x065F0058: 0x06619C40 0x065F005C: 0x0000726F 0x065F0060: 0x065F07D0 0x065F0064: 0x065F07B0 0x065F0068: 0x06619C40 0x065F006C: 0x0000726F 0x065F0070: 0x6B726F57 0x065F0074: 0x74536465 0x065F0078: 0x42657461 0x065F007C: 0x00007261 0x065F0080: 0x006E0055, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F0084: 0x006E006B, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F0088: 0x0077006F, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F008C: 0x0000006E 0x065F0090: 0x065F0680 0x065F0094: 0x065F0650 0x065F0098: 0x06619060 0x065F009C: 0x0000726F 0x065F00A0: 0x0552C6B0 0x065F00A4: 0x065F0030 0x065F00A8: 0x066185D0 0x065F00AC: 0x0000726F 0x065F00B0: 0x0552CBF0 0x065F00B4: 0x065F0040 0x065F00B8: 0x066185D0 0x065F00BC: 0x00007261 0x065F00C0: 0x006E0055, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F00C4: 0x006E006B, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F00C8: 0x0077006F, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F00CC: 0x0000006E 0x065F00D0: 0x0552C810 0x065F00D4: 0x0552C6B0 0x065F00D8: 0x06618870 0x065F00DC: 0x0000726F 0x065F00E0: 0x0552CCA0 0x065F00E4: 0x0552CBF0 0x065F00E8: 0x06618870 0x065F00EC: 0x0000726F 0x065F00F0: 0x6D726F46 0x065F00F4: 0x63496465 0x065F00F8: 0x6F006E6F 0x065F00FC: 0x0000006E 0x065F0100: 0x065F07C0 0x065F0104: 0x065F0790 0x065F0108: 0x066199A0 0x065F010C: 0x0000726F 0x065F0110: 0x00630069, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F0114: 0x006E006F, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F0118: 0x00300000 0x065F011C: 0x00000030 0x065F0120: 0x00460023, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F0124: 0x00460046, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F0128: 0x00300046 0x065F012C: 0x00000030 0x065F0130: 0x065F05E0 0x065F0134: 0x0552CCA0 0x065F0138: 0x06618B10 0x065F013C: 0x00000000 0x065F0140: 0x065F05D0 0x065F0144: 0x0552C810 0x065F0148: 0x06618B10 0x065F014C: 0x00000030 0x065F0150: 0x00630069, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F0154: 0x006E006F, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F0158: 0x00300000 0x065F015C: 0x00000030 0x065F0160: 0x065F06D0 0x065F0164: 0x065F0680 0x065F0168: 0x06619300 0x065F016C: 0x0000726F 0x065F0170: 0x6D726F46 0x065F0174: 0x74536465 0x065F0178: 0x46657461 0x065F017C: 0x656D6172 0x065F0180: 0x00610000, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F0184: 0x00000072 0x065F0188: 0x6D726F46 0x065F018C: 0x75446465 0x065F0190: 0x69626172 0x065F0194: 0x7974696C 0x065F0198: 0x6D617246 0x065F019C: 0x00000065 0x065F01A0: 0x00660063, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F01A4: 0x002C0063 0x065F01A8: 0x006F0062, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F01AC: 0x00740074, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F01B0: 0x006D006F, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F01B4: 0x00000000 0x065F01B8: 0x706D6953 0x065F01BC: 0x7453656C 0x065F01C0: 0x46657461 0x065F01C4: 0x656D6172 0x065F01C8: 0x00610000, in C:Program FilesSonyEverQuest IIEverQuest2.exe (0x00400000) 0x065F01CC: 0x00000072 0x065F01D0: 0x706D6953 0x065F01D4: 0x7544656C 0x065F01D8: 0x69626172 0x065F01DC: 0x7974696C 0x065F01E0: 0x6D617246End of Stack ScanEND OF LOG

TSR-DanielH

10-06-2009, 06:31 PM

Greetings,An issue with the previous patch has increased the amount of memory used by the game and that is causing crash issues for several people. The information I have read states that they are planning to release a patch tomorrow that will help to correct the problem. At this point it might be best to wait and see if that patch corrects the crashing issue. I'm hesitant to suggest a bunch of possible fixes when it could be fixed with tomorrows patch.

Sheira

10-06-2009, 07:10 PM

Any suggestions you have (other than wait until tomorrow) would be appreciated. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" />

TSR-DanielH

10-06-2009, 07:25 PM

<cite>Raelysa@Permafrost wrote:</cite><blockquote>Any suggestions you have (other than wait until tomorrow) would be appreciated. <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></blockquote>Have you tried minimizing your graphics settings as a temporary work around? Assuming it is being caused by the increased memory usage then lowering the amount of memory used is the best option. I would also advise minimizing the amount of background applications running by performing a clean boot.To disable background programs:1. Select the START button.2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu)3. Press OK4. Select the STARTUP tab.5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list.6. Hit apply and then OK. Restart the computer and try the game again.

Sheira

10-07-2009, 01:17 PM

<cite>TSR-DanielH wrote:</cite><blockquote>Greetings,An issue with the previous patch has increased the amount of memory used by the game and that is causing crash issues for several people. The information I have read states that they are planning to release a patch tomorrow that will help to correct the problem. At this point it might be best to wait and see if that patch corrects the crashing issue. I'm hesitant to suggest a bunch of possible fixes when it could be fixed with tomorrows patch.</blockquote>Did this patch go in? I see nothing in the patch notes and we are still crashing.

TSR-DanielH

10-07-2009, 03:24 PM

<cite>Raelysa@Permafrost wrote:</cite><blockquote>Did this patch go in? I see nothing in the patch notes and we are still crashing.</blockquote>A patch did go in this morning that lowered the memory footprint for the game. If you are still crashing then we'll probably need to investigate further. It looks like you are running one of the 190.XX versions of the Nvidia drivers. I would recommend updating to the most recent version available through the Nvidia website. You can download that from the following website:<a href="http://www.nvidia.com/Download/index.aspx?lang=en-us" target="_blank" rel="nofollow">http://www.nvidia.com/Download/inde...aspx?lang=en-us</a>

Sheira

10-07-2009, 04:02 PM

The 191.07 drivers were installed yesterday.My husband just installed version 190.62, logged into the game and "so far" no crashes. He's minimized, gone into full screen, opened another window, everything that was causing the crashes, and he's still in game.Hopefully that fixed it. Will let you know if we experience anymore issues. Thank you.

TSR-DanielH

10-07-2009, 04:20 PM

<cite>Raelysa@Permafrost wrote:</cite><blockquote>The 191.07 drivers were installed yesterday.My husband just installed version 190.62, logged into the game and "so far" no crashes. He's minimized, gone into full screen, opened another window, everything that was causing the crashes, and he's still in game.Hopefully that fixed it. Will let you know if we experience anymore issues. Thank you.</blockquote>Let us know if the issues start up again. I'm happy to hear that it seems improved, though.