Only 1 Characther Stuck in Zone window [Archive]

Kaula

10-02-2009, 07:54 PM

One of my charachters is stuck in Sinking Sands. I took the Guild Carpet to SS, now i am unable to log that toon in, I get kicked back to charachter select every time.

TSR-DanielH

10-02-2009, 08:06 PM

Greetings,Which server is that character on? It's possible that the zone server has gone down for some reason. Have you tried accessing that same zone with a different character?Assuming it isn't a zone server issue, the next most likely possibility would be a router. Can you try bypassing your router so that you are plugged directly into the modem? That will tell us for sure if the router is part of the problem.

Kaula

10-11-2009, 03:11 PM

Server is Nagafen,I had to have a GM take me out of the zone, it happens on all toons but only stuck in Sinking Sands so far. My router is port mapped as follows, Let me know if its right or wrong.public UDP Port: 9100, 32800-33000public TCP port: 1023Private IP address: 192.168.1.201Private UDP port 9100, 32800-33000private TCP: 1023

TSR-KenC

10-13-2009, 04:07 PM

It looks about right. When you have time, can you try these tests and copy/paste the contents of the generated file to a PM and send it my way?--Please open up the Start menu in Windows, choose the Run command, type "command" in the space provided, then hit Enter. If you're using Win2k type "cmd" instead of command. For Vista, "type command" at the search bar on the bottom of the Start Menu. The MS-DOS Prompt window should appear with the prompt, "C:windowsdesktop". For Win98/ME or Win2K/XP/Vista, type the following three DOS commands, one at a time, hitting Enter between each command, and waiting for the prompt to reappear: ipconfig /all > c:eq2info.txt tracert unrest.everquest2.com >> c:eq2info.txt tracert najena.everquest2.com >> c:eq2info.txt For those indicating an issue with the French server (Storms), please include the following traceroute as connectivity to it varies from the US based servers/datacenters: tracert storms.everquest2.com >> c:eq2info.txt And for those indicating an issue with the German server (Valor), please include the following traceroute as connectivity to it varies from the all our other servers/datacenters: tracert valor.everquest2.com >> c:eq2info.txt Please run these commands if you are using Win2k/XP/Vista (Only for Win2k/XP) pathping unrest.everquest2.com >> c:eq2info.txt pathping najena.everquest2.com >> c:eq2info.txt pathping befallen.everquest2.com >> c:eq2info.txt (This may take a few minutes to complete) Finally, upon completion of these commands, you will find a file labeled "eq2info.txt" on the root level of your C: drive.

Kaula

10-13-2009, 11:50 PM

I am unable to PM, probably cause my subscription is now expired. I didnt wanna pay for another month and not be able to play. Can you give me an email to send the text file to?

TSR-DanielH

10-14-2009, 03:57 PM

<cite>Kaulana wrote:</cite><blockquote>I am unable to PM, probably cause my subscription is now expired. I didnt wanna pay for another month and not be able to play. Can you give me an email to send the text file to?</blockquote>You should be able to paste your results into this thread so that we can look at them. If you prefer to send an e-mail then you can contact us through e-mail support as well. The following link contains all of our contact information:<a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a>

Kaula

10-15-2009, 03:52 AM

Windows IP Configuration Host Name . . . . . . . . . . . . : Lewis-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : hsd1.wa.comcast.net.Ethernet adapter Local Area Connection: Connection-specific DNS Suffix . : hsd1.wa.comcast.net. Description . . . . . . . . . . . : Broadcom NetXtreme 57xx Gigabit Controller Physical Address. . . . . . . . . : 00-19-B9-0A-ED-C8 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::68e7:59d0:7260:f6a9%8(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.6(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Tuesday, October 13, 2009 7:38:24 PM Lease Expires . . . . . . . . . . : Wednesday, October 14, 2009 7:38:24 PM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 201333177 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-35-1F-94-00-19-B9-0A-ED-C8 DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : EnabledTunnel adapter Local Area Connection* 6: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:1c36:6f8f:b3e9:da9a(Preferred) Link-local IPv6 Address . . . . . : fe80::1c36:6f8f:b3e9:da9a%9(Preferred) Default Gateway . . . . . . . . . : :: NetBIOS over Tcpip. . . . . . . . : DisabledTunnel adapter Local Area Connection* 7: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : hsd1.wa.comcast.net. Description . . . . . . . . . . . : isatap.hsd1.wa.comcast.net. Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : 6TO4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms Lewis-PC.mshome.net [192.168.1.1] 2 * * * Request timed out. 3 10 ms 16 ms 12 ms 68.87.206.189 4 12 ms 10 ms 9 ms te-0-5-0-6-ar01.seattle.wa.seattle.comcast.net [68.86.96.197] 5 28 ms 9 ms 9 ms pos-0-3-0-0-cr01.seattle.wa.ibone.comcast.net [68.86.90.209] 6 13 ms 8 ms 11 ms te-3-3.car1.Seattle1.Level3.net [4.79.104.109] 7 13 ms 18 ms 13 ms ae-31-51.ebr1.Seattle1.Level3.net [4.68.105.30] 8 37 ms 54 ms 52 ms ae-7.ebr2.SanJose1.Level3.net [4.69.132.49] 9 38 ms 54 ms 52 ms ae-2.ebr2.LosAngeles1.Level3.net [4.69.132.14] 10 41 ms 68 ms 54 ms ae-81-88.ebr1.LosAngeles1.Level3.net [4.69.146.18] 11 54 ms 42 ms 40 ms ae-5-5.car1.SanDiego1.Level3.net [4.69.133.205] 12 44 ms 41 ms 41 ms ge-7-2.hsa1.SanDiego1.Level3.net [4.69.142.154] 13 41 ms 48 ms 40 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 14 139 ms 208 ms 205 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 15 47 ms 45 ms 40 ms sdkeq2-05-01.everquest2.com [199.108.12.161]Trace complete.Tracing route to sdkeq2-02-01.everquest2.com [199.108.12.65]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms Lewis-PC.mshome.net [192.168.1.1] 2 * * * Request timed out. 3 15 ms 7 ms 10 ms 68.87.206.185 4 45 ms 12 ms 12 ms te-0-5-0-6-ar01.seattle.wa.seattle.comcast.net [68.86.96.197] 5 12 ms 20 ms 19 ms pos-0-3-0-0-cr01.seattle.wa.ibone.comcast.net [68.86.90.209] 6 14 ms 14 ms 13 ms te-3-3.car1.Seattle1.Level3.net [4.79.104.109] 7 25 ms 17 ms 17 ms ae-31-51.ebr1.Seattle1.Level3.net [4.68.105.30] 8 29 ms 55 ms 36 ms ae-7.ebr2.SanJose1.Level3.net [4.69.132.49] 9 40 ms 39 ms 50 ms ae-2.ebr2.LosAngeles1.Level3.net [4.69.132.14] 10 48 ms 38 ms 37 ms ae-81-88.ebr1.LosAngeles1.Level3.net [4.69.146.18] 11 261 ms 204 ms 203 ms ae-5-5.car1.SanDiego1.Level3.net [4.69.133.205] 12 51 ms 48 ms 43 ms ge-7-2.hsa1.SanDiego1.Level3.net [4.69.142.154] 13 42 ms 47 ms * vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 14 44 ms 44 ms 41 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 15 43 ms 73 ms 45 ms sdkeq2-02-01.everquest2.com [199.108.12.65]Trace complete.Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 0 Lewis-PC.hsd1.wa.comcast.net. [192.168.1.6] 1 Lewis-PC.mshome.net [192.168.1.1] 2 * * * Computing statistics for 25 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Lewis-PC.hsd1.wa.comcast.net. [192.168.1.6] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% Lewis-PC.mshome.net [192.168.1.1]Trace complete.Tracing route to sdkeq2-02-01.everquest2.com [199.108.12.65]over a maximum of 30 hops: 0 Lewis-PC.hsd1.wa.comcast.net. [192.168.1.6] 1 Lewis-PC.mshome.net [192.168.1.1] 2 * * * Computing statistics for 25 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Lewis-PC.hsd1.wa.comcast.net. [192.168.1.6] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% Lewis-PC.mshome.net [192.168.1.1]Trace complete.Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops: 0 Lewis-PC.hsd1.wa.comcast.net. [192.168.1.6] 1 Lewis-PC.mshome.net [192.168.1.1] 2 * * * Computing statistics for 25 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Lewis-PC.hsd1.wa.comcast.net. [192.168.1.6] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% Lewis-PC.mshome.net [192.168.1.1]Trace complete.

Kaula

10-20-2009, 01:05 AM

Nothing?

TSR-DanielH

10-20-2009, 03:32 PM

<cite>Kaulana wrote:</cite><blockquote>Nothing?</blockquote>Sorry about the lack of response. I had some medical issues last week and was only able to come in on Wednesday.According to your tracerts it appears that you are getting blocked immediately after the router. The ports you posted appear to be correct, but have you tried simply bypassing the router entirely? If not, please give it a try. Run the tests again without the router in the path and see if that produces a different result.Also, what router are you using?