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View Full Version : Paid for sub, ended early? Need CS help!


Gimilakhar
09-26-2009, 06:40 PM
<table cellspacing="2" cellpadding="0" width="100%"><tbody><tr><td ><table cellspacing="2" cellpadding="0" width="100%"><tbody><tr><td >So I have a Payment Stub here on my account page, saying on 9/1/09 I paid for a reoccuring Subscription to the game. It is now September 26th and I have been informed via the Launcher upon attempting to log-in that I no longer have a subscription. I received no e-mail to correspond with this early cut-off of my sub. The subs are for 30 - days of use, so my question is, why has it ended prematurely? Any help on this matter would be greatly appreciated. I could log in just fine yesterday evening. The only thing I can think of is that my Debit Card recently expired, I got a new one, and have since entered the new information in to my account info. However it still states I have no activ sub. So am I to be charged twice for one months play? That seems a little underhanded and devious monetary practice to me. All I want is my sub to continue to last for the last few days I paid for. Thank you.</td> <td align="center"></td> <td ></td> <td ></td></tr></tbody></table></td> <td align="center"></td> <td ></td> <td ></td></tr></tbody></table>

Wingrider01
09-28-2009, 08:14 AM
<p>You probably need to contact Live support via chat or phone when they open on Monday. 10 AM to 7 PM pacific, be sure to adjust those hours to your time zone. Live chat is available from the Search the Knowledge base link in the upper right corner of the forum. If you get a message that the system is under maintenance - they are closed at the moment</p>

TSR-DanielH
09-28-2009, 08:24 PM
<p>Please contact us through phone, chat or e-mail support.  The following link contains all of our relevant contact info:</p><p><a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p><p>You could also PM me with a station name, but I don't think you'll have the ability to PM if your subscription is expired.</p>