Concerning payment with credit card....

[Phiyah]

<p>Earlier this year I had a lot of problems with creditcard payments - it happened when I tried to also subscribe to station players. (I had a monthly subscription for EQ2 that had worked fine until then - someone in tech support told me that the payment method 'cannot handle two payments at once'???)   </p><p>Since the issue could not be resolved, I then bought myself a buddygift of 6 months of subscription which will soon be done in a couple of weeks.</p><p>So I am asking what is best to do now? First of all I would like to also get the Shadow Odyssey expansion which I never got - station players and also a normal, monthly subscription.</p><p>What would tech support advise me to do? Use the old Visa credit card and see if it will go through now? Subscribe/buy all at once? Or? Or use my new Mastercard - and still - do I get it all at once or what? I cannot handle anymore issues with payment - so please tell me exactly how to do it so that you will not close down my account for 'not paying' (even if I am doing all I should do, and using legit credit cards.)</p><p>Thank you!</p><p>  </p>

[TSR-DanielH]

<p>Greetings,</p><p>I'm sorry, but I do not know what you mean when you mention 'two payments at once'.  You should be able to purchase a subscription, station players, and the expansion in one charge if you would like to.  Any card should work as long as it is valid and the information you provide is correct.</p><p>Regarding credit card payments there is only one known issue at the moment.  Federal law has changed this year and we are now required to use a $0 authorization system for credit card validation.  Sadly, banks are not required to comply until the end of October.  Most card companies have already made the switch but if yours has not then the card will not work for now.  At this point those cards are in the minority, but the problem exists.  Until the bank makes the switch we can only suggest using a different card if that's the case.</p>

[Phiyah]

<p><cite>TSR-DanielH wrote:</cite></p><blockquote><p>Greetings,</p><p>I'm sorry, but I do not know what you mean when you mention 'two payments at once'.  You should be able to purchase a subscription, station players, and the expansion in one charge if you would like to.  Any card should work as long as it is valid and the information you provide is correct.</p><p>Regarding credit card payments there is only one known issue at the moment.  Federal law has changed this year and we are now required to use a $0 authorization system for credit card validation.  Sadly, banks are not required to comply until the end of October.  Most card companies have already made the switch but if yours has not then the card will not work for now.  At this point those cards are in the minority, but the problem exists.  Until the bank makes the switch we can only suggest using a different card if that's the case.</p></blockquote><p>I guess it was 'two payments AFTER each other' - I already had the subscription and then I subscribed to station players and that seemed to mess it up. In any case - you will know what card companies have already made the switch? I mean Visa and Mastercard are major credit cards so wouldn't they be up to date? I don't understand what you mean by "$0 authorization system" - could you explain please? Thank you.</p><p>  </p>

[TSR-DanielH]

<p><cite>Phiyah@Antonia Bayle wrote</cite></p><blockquote><p>I guess it was 'two payments AFTER each other' - I already had the subscription and then I subscribed to station players and that seemed to mess it up. In any case - you will know what card companies have already made the switch? I mean Visa and Mastercard are major credit cards so wouldn't they be up to date? I don't understand what you mean by "$0 authorization system" - could you explain please? Thank you.</p></blockquote><p>Visa and Mastercard are the backing institutions, but its the issuing bank that needs to use the new system.  Basically, we used to send a $1 authorization charge to bank in order to confirm the information you entered is correct.  The charge would never actually complete but it would show up on your account for a couple of days afterwards.  The change in law required that we switch to a system that sends a $0 charge to the bank instead of the standard $1.  Some banks don't recognize a $0 charge as valid, though, and wont respond to tell us the information is correct. </p><p>The law required that we change our systems by the end of July, but the banks are not required to change until the end of October.  That is causing an incompatibility between our system and several banks.  As I've mentioned, though, those banks are in the minority now and most of them have already made the switch.  Sadly, I do not have any list of which banks have already complied.</p><p>Regarding the station players, I don't understand why that wouldn't work in your case.  Generally our system will take the amount of time left on your subscription, divide it by the total subscription length, and then prorate the charge accordingly.  I am not aware of any problems with that system at the moment.</p>

[Phiyah]

<p>Well - I have read plenty of posts with the exact same problem as mine since the start of this year. I am in Europe. So are the banks here in that same system? Or does this simply mean that I can no longer play EQ? <img src="/eq2/images/smilies/c30b4198e0907b23b8246bdd52aa1c3c.gif" border="0" /></p>

[TSR-DanielH]

<p><cite>Phiyah@Antonia Bayle wrote:</cite></p><blockquote><p>Well - I have read plenty of posts with the exact same problem as mine since the start of this year. I am in Europe. So are the banks here in that same system? Or does this simply mean that I can no longer play EQ? <img src="/eq2/images/smilies/c30b4198e0907b23b8246bdd52aa1c3c.gif" border="0" /></p></blockquote><p>This is not the best place for troubleshooting a payment issue.  Over the forums I can only offer speculation and generalities.  Without looking at the specific account and the credit card events listed, I can only guess what was causing the issue. </p><p>As I mentioned previously, there is only one issue that can completely prevent a card from working with our system.  It started at the end of July and will be completely resolved by the end of October.  If you experienced an issue 6 months ago then it was not this same issue.</p><p>At this point I would try subscribing normally.  Then contact our support line through phone, chat, or e-mail if you experience a problem.  Saying that you can no longer play EQ or even stating that you will have an issue is getting ahead of yourself.  Simply let us know if you actually experience an issue.</p>

[Phiyah]

<p>Okay - I started out buying some station cash to see if my 'old' creditcard would work. It did. So today I have bought Shadow Odessey and a monthly subscription. But there is something on there that I would like for you to see. I will pm you with it - just so that if there are any faults it will be taken care of in time. Thank you.</p>

[TSR-DanielH]

<p><cite>Phiyah@Antonia Bayle wrote:</cite></p><blockquote><p>Okay - I started out buying some station cash to see if my 'old' creditcard would work. It did. So today I have bought Shadow Odessey and a monthly subscription. But there is something on there that I would like for you to see. I will pm you with it - just so that if there are any faults it will be taken care of in time. Thank you.</p></blockquote><p>Greetings,</p><p>The situation you're reporting is not unusual.  If you have time left on your subscription when you sign up for another then it will display the entire charge as discounted.  That simply means that you wont be billed until your current subscription time expires.  Let me know if you need any further assistance.</p>

[Phiyah]

<p>Just want to let you know that everything worked out well! Got the expansion and a monthly subscription - yay! <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></p>

[TSR-KenC]

<p>Glad to hear it! Thanks for letting us know.</p>