Character change crashing issue [Archive] - EQ2 Forum Archive @ EQ2Wire

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Marytaten

09-17-2009, 01:50 AM

Hello,Was trying to see if this has already been posted, but couldn't find anything handy. Lately when I have been trying to change from toon to toon in game by using the /camp <name here> function I get a client crash. Is this something that has been happening, or did I touch something lol...in all seriousness it is annoying. I like going from toon to toon especially when crafting.. any ideas/comments would be great.thx~

Rothgar

09-17-2009, 04:40 AM

We have a fix for this problem currently on the Test server and is scheduled to go live with GU53 next week.Sorry for the inconvenience this problem has caused. We're aware it can be quite frustrating.

Pijotre

09-17-2009, 09:52 AM

I had a similar issue which was caused by corrupted logfiles on 2 of my chars, if you crash randomly than ignore this advice, but if you always crash when you try to switch to certain chars then try by deleting or "moving away" the log files of those chars (can be found in the /log folder in your everrquestii root).Hope it helps and best regardsPijotre Kajek

TSR-DanielH

09-17-2009, 03:08 PM

The corrupted/read-only log files are a possibility so I would advise checking that. Beyond that suggestion, you might want to try disabling voice chat when switching characters as well. The chat feature has caused a crash when switching characters for some people. I believe that is the issue Rothgar is referring to in his post.

Gorpier

09-20-2009, 05:56 PM

My problem started with this issue, /camp and just /camp to character select it'd crash back to the desktop. Today, it has begun crashing randomly throughout game play. I seem to be able to stay connected for about 4 minutes before it crashes and restarts my whole pc.I tried deleting the UI and related files like was suggested in another post, disabling my voice program, and running in windowed mode. I've got no addons installed. My husband's machine with exactly the same set up as mine is running just fine with everything enabled. I'm at a loss. Is there something else I might be able to try between now and patch day? I don't mind crashing to desktop when changing characters! At least when it was doing that I could still play.This is my dxlog or whatever you call it if it helps:System Information------------------Time of this report: 9/20/2009, 16:01:29 Machine name: STUPIDINTERNETZ Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 07/30/08 Ver: 08.00.14 Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5200+, MMX, 3DNow (2 CPUs), ~2.7GHz Memory: 3328MB RAM Page File: 710MB used, 4500MB available Windows Dir: C:WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found DxDiag Version: 5.03.2600.5512 32bit Unicode------------DxDiag Notes------------ DirectX Files Tab: No problems found. Display Tab 1: No problems found. Sound Tab 1: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (n/a)DirectDraw: 0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 3200 Graphics Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon HD 3200 Graphics (0x9610) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9610&SUBSYS_82F11043&REV_00 Display Memory: 700.0 MB Current Mode: 1024 x 768 (32 bit) (60Hz)

Okichu

09-22-2009, 05:37 PM

i am having the same issue with the /camp character, and zoning, iwas perusing the techy forums to see if deleting cache files were an option.and seeing the info here, i will most certainly make a back up of those files and giver a shot. it does seem to happen to several of my characters more than others ,and it can take up to 3 or 4 minutes for my char to zone (or crash) and then once char is added to zone, im frozen there for a good 15- 20 seconds. my immunity timer doesnt start running until i can move .but any player that zoned with me has only a few seconds of immunity left,one issue id like to address is, i have terrible performance issues in kylong plains (vox) especially leading into terans grasp, but the issue isnt on all my chars, (i have 12)so ill assume again its cache files ,, i recently purchased a new comp , it has windows 7 build 7100 x64,so tso is a clean fresh install, i had most of the same issues, on the prev comp, (the zoning and char switch snafus are a new addition to this comp)ive tried every type of setting change i can think of and nothing resolves it, when i get home ill, try the cache deletion and will ,post what ever change it makes later this evening the error log in eq2 filesnot sure if these errors have anything to do with it i normally log to the none option on the voip ,, i use teamspeak., 09-21-09 07:07:21.417 524 Error Service::Run this=0x3a1968,e->ToString()=C:srcbuildtoolsbranchesvoontmp3i3dwasrcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003Internal ErrorC:srcbuildtoolsbranchesvoontmp3i3dwasrcvivox.syste mtcpsocket.cpp(256) :VivoxSystem::TcpSocket::TcpSocket - error 1004809-21-09 07:46:11.294 3780 Error Service::Run this=0x31c1968,e->ToString()=C:srcbuildtoolsbranchesvoontmp3i3dwasrcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003Internal ErrorC:srcbuildtoolsbranchesvoontmp3i3dwasrcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 1004809-21-09 12:33:29.501 3328 Error Service::Run this=0x1921968,e->ToString()=C:srcbuildtoolsbranchesvoontmp3i3dwasrcvivox.syste mtcpsocket.cpp(256) : VivoxSystem::TcpSocket::TcpSocket - error 3003Internal Error system info ------------------System Information------------------Time of this report: 9/22/2009, 13:07:48 Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7100) (7100.winmain_win7rc.090421-1700) Language: English (Regional Setting: English) BIOS: BIOS Date: 05/30/08 14:59:54 Ver: 08.00.15 Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5200+ (2 CPUs), ~2.7GHz Memory: 1792MB RAMAvailable OS Memory: 1792MB RAM Page File: 1322MB used, 2260MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: 120 DPI (125 percent) System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7100.0000 64bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: NVIDIA nForce 750a SLI Manufacturer: NVIDIA Chip type: nForce 750a SLI DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_084D&SUBSYS_CB8410DE&REV_A2 Display Memory: 882 MB Dedicated Memory: 242 MB Shared Memory: 639 MB Current Mode: 1440 x 900 (32 bit) (75Hz) Monitor Name: SyncMaster 932BW/BW1932/932BWE plus(Digital) Monitor Model: SyncMaster Monitor Id: SAM0322 Native Mode: 1440 x 900(p) (59.887Hz) Output Type: HDMI Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2umDriver File Version: 8.15.0011.9038 (English) Driver Version: 8.15.11.9038 DDI Version: 10 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 7/14/2009 11:54:00, 9375232 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-4B0D-11CF-2050-8FEB02C2C535} Vendor ID: 0x10DE Device ID: 0x084D SubSys ID: 0xCB8410DE Revision ID: 0x00A2 Driver Strong Name: oem3.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section01 1:8.15.11.9038:pciven_10de&dev_084d Rank Of Driver: 00E62001 D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled--------------------------Sound Capture Devices--------------------- Description: Microphone (2- High Definition Audio Device) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: HdAudio.sys Driver Version: 6.01.7100.0000 (English) Driver Attributes: Final Retail Date and Size: 4/21/2009 21:15:37, 350208 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Digital Audio (S/PDIF) (2- High Definition Audio Device) Default Sound Capture: No Default Voice Capture: No Driver Name: HdAudio.sys Driver Version: 6.01.7100.0000 (English) Driver Attributes: Final Retail Date and Size: 4/21/2009 21:15:37, 350208 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF-----------------------------------Gameport Devices----------------------------------------------------Disk & DVD/CD-ROM Drives------------------------ Drive: C: Free Space: 15.2 GBTotal Space: 76.2 GBFile System: NTFS Model: WDC WD800JD-75MSA3 ATA Device Drive: D: Free Space: 10.2 GBTotal Space: 194.5 GBFile System: NTFS Model: Maxtor 6L200R0 ATA Device Drive: E: Model: Memorex 52MAX 325216AJv2 ATA Device Driver: c:windowssystem32driverscdrom.sys, 6.01.7100.0013 (English), 4/30/2009 18:36:06, 147456 bytes--------------System Devices-------------- Name: PCI standard PCI-to-PCI bridgeDevice ID: PCIVEN_10DE&DEV_077A&SUBSYS_CB8410DE&REV_A13&267A616A&0&A0 Driver: C:Windowssystem32DRIVERSpci.sys, 6.01.7100.0000 (English), 4/21/2009 22:48:24, 183888 bytes Name: Generic Marvell Yukon 88E8056 based Ethernet Controller Driver: C:Windowssystem32DRIVERSyk62x64.sys, 11.00.0005.0003 (English), 3/27/2009 21:44:58, 389120 bytes Driver: n/a Name: AMD Miscellaneous ConfigurationDevice ID: PCIVEN_1022&DEV_1103&SUBSYS_00000000&REV_003&267A616A&0&C3 Driver: n/a Name: AMD DRAM and HyperTransport(tm) Trace Mode ConfigurationDevice ID: PCIVEN_1022&DEV_1102&SUBSYS_00000000&REV_003&267A616A&0&C2 Driver: n/a Name: NVIDIA nForce 750a SLIDevice ID: PCIVEN_10DE&DEV_084D&SUBSYS_CB8410DE&REV_A24&2EE1E3F6&0&0058 Driver: C:WindowsSystem32DriverStoreFileRepositorynv_disp. inf_amd64_neutral_50857dee788f0d66 Name: PCI standard PCI-to-PCI bridgeDevice ID: PCIVEN_10DE&DEV_0778&SUBSYS_CB8410DE&REV_A13&267A616A&0&80 Driver: C:Windowssystem32DRIVERSpci.sys, 6.01.7100.0000 (English), 4/21/2009 22:48:24, 183888 bytes Name: NVIDIA nForce PCI System ManagementDevice ID: PCIVEN_10DE&DEV_0752&SUBSYS_CB8410DE&REV_A13&267A616A&0&09 Driver: n/a Name: AMD Address Map ConfigurationDevice ID: PCIVEN_1022&DEV_1101&SUBSYS_00000000&REV_003&267A616A&0&C1 Driver: n/a Name: High Definition Audio ControllerDevice ID: PCIVEN_10DE&DEV_0774&SUBSYS_CB8410DE&REV_A13&267A616A&0&38 Driver: C:Windowssystem32DRIVERShdaudbus.sys, 6.01.7100.0000 (English), 4/21/2009 21:14:56, 122368 bytes Name: PCI standard RAM ControllerDevice ID: PCIVEN_10DE&DEV_0751&SUBSYS_CB8410DE&REV_A13&267A616A&0&0A Driver: n/a Name: AMD HyperTransport(tm) ConfigurationDevice ID: PCIVEN_1022&DEV_1100&SUBSYS_00000000&REV_003&267A616A&0&C0 Driver: n/a 19:33:29, 342528 bytes Audio Capture Sources:Microphone (2- High Definition ,0x00200000,0,0,qcap.dll,6.06.7100.0000Digital Audio (S/PDIF) (2- High,0x00200000,0,0,qcap.dll,6.06.7100.0000 WDM Streaming Capture Devices:HD Audio Mixed capture,0x00200000,1,1,ksproxy.ax,6.01.7100.0000HD Audio Digital in,0x00200000,1,1,ksproxy.ax,6.01.7100.0000WDM Streaming Rendering Devices:HD Audio Speaker,0x00200000,1,1,ksproxy.ax,6.01.7100.0000HD Audio SPDIF out,0x00200000,1,1,ksproxy.ax,6.01.7100.0000Multi-Instance Capable VBI Codecs:VBI Codec,0x00600000,1,4,VBICodec.ax,6.06.7100.0000 gonna go try deleting the cache files thanks

TSR-DanielH

09-22-2009, 06:31 PM

Gorpier -The issue you're describing sounds like heat or hardware failure. The fact that your computer is completely restarting is not a good sign. Do you have any kind of heat monitoring software on that computer? If so, please check what temps you are getting both in and out of game.Baadmedicine -You are currently running a computer with Windows 7, an integrated graphics chip, and less than 2GB of RAM. The issues you're describing sound normal for your computer specifications. At the moment your graphics chip is using up what little RAM you have for graphics processing. Installing an actual graphics card would make a huge difference. Also, I would advise bringing your RAM up to at least a solid 2gb. Win 7 tends to be somewhat memory intensive.

Okichu

09-22-2009, 11:59 PM

ok i deleted the char, files , so far so good, load-ins, and zoning are 50 to 75 % faster, i failed to mention that the info on the ram isn"t correct it has 4 gigs of patriot ddr installed, and the onboard video compares to an 8800 gt in testing so, at this point it was a welcome fix, im still getting the hang of all the security that the windows 7 uses, if you use this opton, (deleting the cache files) you should zip the xisting files down and cut them to desktop ,o5r a folder as a back up. happy hunting

TSR-DanielH

09-23-2009, 04:05 PM

<cite>Okichu@Vox wrote:</cite><blockquote>ok i deleted the char, files , so far so good, load-ins, and zoning are 50 to 75 % faster, i failed to mention that the info on the ram isn"t correct it has 4 gigs of patriot ddr installed, and the onboard video compares to an 8800 gt in testing so, at this point it was a welcome fix, im still getting the hang of all the security that the windows 7 uses, if you use this opton, (deleting the cache files) you should zip the xisting files down and cut them to desktop ,o5r a folder as a back up. happy hunting </blockquote>You might want to perform a cleanboot as well, if you haven't already. To disable background programs:1. Select the START button.2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu)3. Press OK4. Select the STARTUP tab.5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list.6. Hit apply and then OK. Restart the computer and try the game again.

holygraell

09-25-2009, 04:15 AM

UPDATE -- Nevermind! I fixed the issue by getting rid of the station launcher I had and redownloading everything. Using the other launcher, game now works perfectly!Was having issues with crashign and computer freezing to the point that I had to literally turn off the pc to get out of loading screen on zoning and logging out of any toon.So no more problems. Anyone else, especially those on Befallen who were talking for a while today about having the same issues, may want to try the complete reinstall method.