Trying login #1, #2, #3...

[BobDammit]

<p>Since the patch last night, I'm not able to log on tonight.  I've tried reinstalling my ethernet drivers, my user account control is disabled on Vista, I have reinstalled Station Launcher (and now it doesn't respond and closes), I've ran everything in Windows XP SP2 mode, as administrator, and still the same thing.  What is going on?  No problems at all until tonight.</p>

[TSR-DanielH]

<p>Greetings,</p><p>This sounds like a firewall issue.  Open the exception list for your firewall and delete any entries that contain the words Everquest 2, EQ2, or Launchpad.  Then restart your computer and try to run the game again by right clicking and select 'run as administrator'.  The firewall should prompt you to allow or deny at that point.  Allow the connection and that will probably solve the problem.</p>

[BobDammit]

<p>I have no firewalls running in my router or on my OS.  They're both disabled.  Again, I haven't changed a thing with my computer since I logged out last night. </p>

[TSR-DanielH]

<p>Greetings,</p><p>Have you tried doing a full reset of your network?  Turn off your computer and unplug your modem/router.  Leave everything off for about 5-10 minutes.  Then plug in the modem and wait for it to power up fully before doing the same with the router.  Once power is completely restored to both, turn on  your computer and try to log in again.  Let us know if the issue persists at that point.</p>

[Leannan06]

<p>Experincing the same problems, as are a few people in  our guild, whats the problem?</p>

[TSR-DanielH]

<p><cite>Leannann@Runnyeye wrote:</cite></p><blockquote><p>Experincing the same problems, as are a few people in  our guild, whats the problem?</p></blockquote><p>Have you tried the steps suggested above?  This is a standard firewall/network issue that can happen after a patch and you can usually correct it with one of those methods.</p>

[Leannan06]

<p>we are but continually getting booted</p>

[Raislisa]

<p>I'm also having problems logging onto Runnyeye, but have no problem logging into Splitpaw.</p>

[TSR-DanielH]

<p>We're suddenly getting several contacts from people that are reporting connection issues with UK servers.  It appears to be happening across several games.  At the moment I do not know if the problem is on our end or with one of the connections leading to the UK servers.  I'll post more information as I receive it.</p><p>Edit: I'm leaning towards a routing issue with a local ISP at the moment.  It looks like some people trying to connect to the US from the UK are experiencing a similar issue.</p>

[Raislisa]

<p>More info, i couldn't log either of my 2 chars in Timerous Deep. Another char was in a tradeskill instance, logged her in, zoned out into big bend, but when i went into east freeport, i hung at connecting to zone server then booted. my other char was ok zoning into and out of her house in Starcrest. All these are on Runnyeye.</p><p>I can also logged into Kithicor server.</p><p>i am in the UK and on Virgin Media ISP, hope this helps</p>

[pinba11]

<p>I cant get past the "patcher initializing" part of the launcher where it checks for updates and downloads. I ran the "everquest2.exe" direct which started the game but still unable to login from within the game.</p><p>All my toons are on Runnyeye.</p><p>My ISP is Virgin media , looked on their site and although it does not report any issues it is showing a red light for broadband <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" /></p>

[pinba11]

<p>Looks like good old Virgin is buggered atm !</p><p>Great /sigh</p>

[TSR-DanielH]

<p>Is everyone in this thread using Virgin Media?  If so, that might be the common link.</p>

[pinba11]

<p>Its looking that way Dan , they told me they was having issues communicating to US ip's</p>

[TSR-KenC]

<p>If anyone currently experiencing this issue could do the following and PM me with the given results, we'll be sending this issue to be checked into further.</p><p>--</p><p>Please open up the Start menu in Windows, choose the Run command, type "command" in the space provided, then hit Enter. If you're using Win2k type "cmd" instead of command. For Vista, "type command" at the search bar on the bottom of the Start Menu. The MS-DOS Prompt window should appear with the prompt, "C:windowsdesktop". For Win98/ME or Win2K/XP/Vista, type the following three DOS commands, one at a time, hitting Enter between each command, and waiting for the prompt to reappear:    ipconfig /all > c:eq2info.txt    tracert unrest.everquest2.com >> c:eq2info.txt   tracert najena.everquest2.com >> c:eq2info.txt  For those indicating an issue with the French server (Storms), please include the following traceroute as connectivity to it varies from the US based servers/datacenters:     tracert storms.everquest2.com >> c:eq2info.txt  And for those indicating an issue with the German server (Valor), please include the following traceroute as connectivity to it varies from the all our other servers/datacenters:     tracert valor.everquest2.com >> c:eq2info.txt     Please run these commands if you are using Win2k/XP/Vista   (Only for Win2k/XP)   pathping unrest.everquest2.com >> c:eq2info.txt   pathping najena.everquest2.com >> c:eq2info.txt   pathping befallen.everquest2.com >> c:eq2info.txt   (This may take a few minutes to complete) Finally, upon completion of these commands, you will find a file labeled "eq2info.txt" on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Open it and PM the results my way.</p>

[BobDammit]

<p>I have no problem logging in to either of my accounts with my laptop using XP sp3.  On this computer, I still can't log in to anything using Vista Home Premium sp2.  So I know it isn't my ISP.</p>

[pinba11]

<p>u have a PM KenC with my results</p>

[pinba11]

<p>HAS NOW BEEN FIXED FOR ME  /HAPPYDANCE !</p>

[TSR-KenC]

<p>((Except edited out because I'm <em>foolish</em>))</p><p><cite>pinba11 wrote:</cite></p><blockquote><p><span>HAS NOW BEEN FIXED FOR ME  /HAPPYDANCE !</span></p></blockquote><p>Glad to hear it!  The information was certainly passed along as soon as I recieved it.</p><p>How about everyone else? Still having trouble or smooth sailing at this time?</p>

[Raislisa]

<p>Yes, am able to play again</p><p>thanks</p>

[BobDammit]

<p><cite>TSR-KenC wrote:</cite></p><blockquote><p><cite>BobDammit wrote:</cite></p><blockquote><p>I have no problem logging in to either of my accounts with my laptop using XP sp3.  On this computer, I still can't log in to anything using Vista Home Premium sp2.  So I know it isn't my ISP.</p></blockquote><p>That would seem like a whole other issue - I'd recommend creating a thread for your own issue if you haven't already.</p><p><cite>pinba11 wrote:</cite></p><blockquote><p><span>HAS NOW BEEN FIXED FOR ME  /HAPPYDANCE !</span></p></blockquote><p>Glad to hear it!  The information was certainly passed along as soon as I recieved it.</p><p>How about everyone else? Still having trouble or smooth sailing at this time?</p></blockquote><p>lol  I started this thread.  This IS my issue.</p>

[TSR-KenC]

<p>Why yes, yes you did. A thousand apologies!</p><p>In taking your submitted information, it does appear it was a seperate issue than everyone else had. However, though it is occuring on just one computer, it may be a network issue as well. Before I'd recommend anything of the sort for Port Forwarding, can you give this a try? We'll want to ensure no other background applications interfering with EQ2.</p><p>--</p><p>1. Select the START button.2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu)3. Press OK4. Select the STARTUP tab.5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list.6. Hit apply and then OK. Restart the computer and try the game again.</p><p>--</p>

[BobDammit]

<p>I tried that and still can't log in.  I checked my ip address on my router and everything looks fine there as far as port forwarding goes, and no firewall on.</p>

[BobDammit]

<p>Lovely.  Thanks for the help.</p>

[BobDammit]

<p>So noboby on here can help or will respond now?  I still can't logon and spent 4 hours on the phone with tech support last night to no avail.  Apparently 'senior' techs aren't readily available.  Are there any on here?</p>

[Wingrider01]

<p><cite>BobDammit wrote:</cite></p><blockquote><p>So noboby on here can help or will respond now?  I still can't logon and spent 4 hours on the phone with tech support last night to no avail.  Apparently 'senior' techs aren't readily available.  Are there any on here?</p></blockquote><p>Not till monday</p><p>what method of port routing are you using</p><p>1. port forwarding</p><p>2. port triggering</p><p>3. dmz definition</p><p>The best method of port triggering, this allows multiple machines to utilize the same trigger to get access to the data needed, port forwarding is normally pointed at specific target addresses in the LAN portion of the network. To throw one additional thought into the mix, some wireless routers are only capable of triggering the same port ranges and IP addresses to a single macine and will refuse connections to anything in the lan when a second set of access controls are requested. Check your documentation or the knowledge base from the manufacturer of the equipment </p>

[pfloydguy]

<p>I am having this problem too.Played fine yesterday but not today.I did a clean bootup,disabled firewall and virus protector, made sure I added exceptions, nothing worked.I can play other online games just fine.</p>

[Kel]

<p><cite>TSR-KenC wrote:</cite></p><blockquote><p>If anyone currently experiencing this issue could do the following and PM me with the given results, we'll be sending this issue to be checked into further.</p><p>--</p><p>Please open up the Start menu in Windows, choose the Run command, type "command" in the space provided, then hit Enter. If you're using Win2k type "cmd" instead of command. For Vista, "type command" at the search bar on the bottom of the Start Menu. The MS-DOS Prompt window should appear with the prompt, "C:windowsdesktop". For Win98/ME or Win2K/XP/Vista, type the following three DOS commands, one at a time, hitting Enter between each command, and waiting for the prompt to reappear:    ipconfig /all > c:eq2info.txt    tracert unrest.everquest2.com >> c:eq2info.txt   tracert najena.everquest2.com >> c:eq2info.txt  For those indicating an issue with the French server (Storms), please include the following traceroute as connectivity to it varies from the US based servers/datacenters:     tracert storms.everquest2.com >> c:eq2info.txt  And for those indicating an issue with the German server (Valor), please include the following traceroute as connectivity to it varies from the all our other servers/datacenters:     tracert valor.everquest2.com >> c:eq2info.txt     Please run these commands if you are using Win2k/XP/Vista   (Only for Win2k/XP)   pathping unrest.everquest2.com >> c:eq2info.txt   pathping najena.everquest2.com >> c:eq2info.txt   pathping befallen.everquest2.com >> c:eq2info.txt   (This may take a few minutes to complete) Finally, upon completion of these commands, you will find a file labeled "eq2info.txt" on the root level of your C: drive. You can use the Find command from the Start menu to locate it. Open it and PM the results my way.</p></blockquote><p>It's not just EQ2. As far as I can tell, EVERY SoE game is impossible to connect to. You cannot even connect to the station launcher.. The Vanguard forums are down.</p>

[Barx]

<p><cite>pfloydguy84 wrote:</cite></p><blockquote><p>I am having this problem too.Played fine yesterday but not today.I did a clean bootup,disabled firewall and virus protector, made sure I added exceptions, nothing worked.I can play other online games just fine.</p></blockquote><p>As the plethora of similar posts in other threads points out... it seems there is an issue with the login servers at this moment.</p>

[pfloydguy]

<p>thank god I didnt subscribe lol woulda been nice to try out the trial though.</p>

[chiana38]

<p>i've tried clearing the firewall exceptions, i've tried clearing the startup list.. neither work and i still can't log on..</p><p>i'm on the lucan d'lere server and it was fine last night but now it isn't . i'm located in  utah so it isn't the other problem you described either</p>

[Gaftep]

<p>Why does it say I don't have permission to PM you my result hmm?</p>

[Rajirrah]

<p>You might want to pay attention to the date these posts were made, this thread was for an issue that happened weeks ago. The current "Cannot log in" Thread can be found here:<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=458812">http://forums.station.sony.com/eq2/...topic_id=458812</a></p>

[buffquinn]

<p>Having same issues since this morning on Vox server.</p>

[Kel]

<p><cite>Rajirrah@Oasis wrote:</cite></p><blockquote><p>You might want to pay attention to the date these posts were made, this thread was for an issue that happened weeks ago. The current "Cannot log in" Thread can be found here:<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=458812">http://forums.station.sony.com/eq2/...topic_id=458812</a></p></blockquote><p>lol.. Now I feel kinda bad for my response to the CSR, since I only looked at the date listed on the forum list rather than his actual post.</p><p>Ah well.</p>

[Rajirrah]

<p><cite>Kel wrote:</cite></p><blockquote><p><cite>Rajirrah@Oasis wrote:</cite></p><blockquote><p>You might want to pay attention to the date these posts were made, this thread was for an issue that happened weeks ago. The current "Cannot log in" Thread can be found here:<a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=458812">http://forums.station.sony.com/eq2/...topic_id=458812</a></p></blockquote><p>lol.. Now I feel kinda bad for my response to the CSR, since I only looked at the date listed on the forum list rather than his actual post.</p><p>Ah well.</p></blockquote><p>SSDD It happens. LOL</p>

[TSR-DanielH]

<p>At this point all of the login/account servers should be back online.  Please let me know if you are still unable to connect.</p>