Connecting from China [Archive] - EQ2 Forum Archive @ EQ2Wire

Velvant

09-04-2009, 12:34 AM

I'm in China and I have the 41780 error.I bought a copy of EQ2 All-in-One pack to play EQ2 with a buddy of mine. It got all downloaded and ready to go and I made a character. But when trying to actually log into a server I get the dreaded 41780 error.That, I've seen, has happened to a lot of people trying to play from China and I can understand that. Something to do with blocked ports and banned IPs. But then, just out of curiousity, I logged in using a buddy of mine who plays from Australia's account and I can log in fine. Absolutely no problem whatsoever.So the only thing I can think of is that SOE has put bans on connections from account created in China? Is that the case?Here is a pathping:Tracing route to ableq2-0101.everquest2.com [221.192.153.44]over a maximum of 30 hops: 0 192.168.1.100 1 192.168.1.1 2 121.28.148.174 3 121.28.148.173 4 221.192.186.57 5 61.182.172.253 6 61.182.172.113 7 * * *Computing statistics for 150 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 192.168.1.100 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.1.1 0/ 100 = 0% | 2 7ms 0/ 100 = 0% 0/ 100 = 0% 121.28.148.174 0/ 100 = 0% | 3 0ms 0/ 100 = 0% 0/ 100 = 0% 121.28.148.173 0/ 100 = 0% | 4 1ms 0/ 100 = 0% 0/ 100 = 0% 221.192.186.57 0/ 100 = 0% | 5 1ms 0/ 100 = 0% 0/ 100 = 0% 61.182.172.253 0/ 100 = 0% | 6 7ms 0/ 100 = 0% 0/ 100 = 0% 61.182.172.113Trace complete.

Wingrider01

09-04-2009, 08:38 AM

I believe thatg particular error codes indicates you are attempting to connect via a VPN tunnel, eq2 does not support that type of connection, do a scan on the knowledge base and the forum here for additional information. Add to the fact that your tracert is not showing anything past the 7th hop - that can also be an issue

Velvant

09-04-2009, 10:23 AM

I've been doing some searching on the forums here and it seems like people are saying that old accounts (pre-2007) are able to be played fromm China. This would explain why I can log into my friend's account but not my own. Has this ever been addressed by someone from SOE? I can't see that it has.

stefanrul

09-04-2009, 11:46 PM

"I couldn't say if the old account will experience the same problem or not. If you would like to make sure before subscribing then we should be able to add a few days of free time for you, though. Simply PM me with the account name or contact our phone/e-mail/chat support if you would like us to do so."I was doing some more research and someone asked about the age of the account issue and TSR-DanielH replied with the above. The original poster never followed up with his results, but I would like to try this with an old account of mine if it's still available. I would PM you TSR-DanielH but for some reason I "don't have permission to send PMs". If you send me a PM I can supply my old EQ2 account from 2005.

stefanrul

09-04-2009, 11:49 PM

Oh, sorry for the triple post, but the lack of an edit button is killing me.The above quote is from this post: <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=448671" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...topic_id=448671</a>And this is the old account. I am the same poster as Velvantis.

Velvant

09-07-2009, 03:01 AM

Here is a more detailed pingpath and tracert:Windows IP Configuration Host Name . . . . . . . . . . . . : Admin-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) Physical Address. . . . . . . . . : 00-26-18-16-44-C5 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::6987:5fcf:3072:c4f6%10(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.102(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Sunday, September 06, 2009 7:05:50 PM Lease Expires . . . . . . . . . . : Monday, September 07, 2009 3:05:51 PM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DHCPv6 IAID . . . . . . . . . . . : 167781912 DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-11-CE-0F-50-00-26-18-16-44-C5 DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : EnabledTunnel adapter Local Area Connection* 6: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{43DC6A54-6ED1-468B-BAAA-69AA359061B7} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 7: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms bogon [192.168.1.1] 2 4 ms 9 ms 9 ms 121.28.148.174 3 <1 ms <1 ms 1 ms 121.28.148.173 4 3 ms 1 ms 1 ms 221.192.186.57 5 2 ms 3 ms 2 ms 218.12.255.109 6 4 ms 3 ms 2 ms pppa241.sj.he.cn [202.99.160.241] 7 31 ms 31 ms 30 ms 219.158.9.241 8 30 ms 31 ms 30 ms 219.158.3.218 9 202 ms 200 ms 199 ms so-7-0-2.edge2.LosAngeles1.Level3.net [4.78.202.17] 10 213 ms 212 ms 203 ms ae-72-70.ebr2.LosAngeles1.Level3.net [4.69.144.115] 11 205 ms 247 ms 201 ms ge-6-2-0-99.bbr1.LosAngeles1.Level3.net [4.68.20.193] 12 203 ms 292 ms 204 ms as-2-0.mp2.SanDiego1.Level3.net [64.159.1.138] 13 203 ms 203 ms 204 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 14 209 ms 210 ms 208 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 15 204 ms 206 ms 204 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 16 204 ms 203 ms 205 ms sdkeq2-05-01.everquest2.com [199.108.12.161] Trace complete.Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 0 Admin-PC [192.168.1.102] 1 bogon [192.168.1.1] 2 121.28.148.174 3 121.28.148.173 4 221.192.186.57 5 218.12.255.109 6 pppa241.sj.he.cn [202.99.160.241] 7 219.158.9.241 8 219.158.3.218 9 so-7-0-2.edge2.LosAngeles1.Level3.net [4.78.202.17] 10 ae-62-60.ebr2.LosAngeles1.Level3.net [4.69.144.51] 11 ge-6-2-0-99.bbr1.LosAngeles1.Level3.net [4.68.20.193] 12 as-2-0.mp2.SanDiego1.Level3.net [64.159.1.138] 13 so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 14 vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 15 vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 16 sdkeq2-05-01.everquest2.com [199.108.12.161] Computing statistics for 400 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Admin-PC [192.168.1.102] 0/ 100 = 0% | 1 0ms 0/ 100 = 0% 0/ 100 = 0% bogon [192.168.1.1] 0/ 100 = 0% | 2 5ms 0/ 100 = 0% 0/ 100 = 0% 121.28.148.174 0/ 100 = 0% | 3 1ms 0/ 100 = 0% 0/ 100 = 0% 121.28.148.173 0/ 100 = 0% | 4 4ms 0/ 100 = 0% 0/ 100 = 0% 221.192.186.57 0/ 100 = 0% | 5 3ms 0/ 100 = 0% 0/ 100 = 0% 218.12.255.109 0/ 100 = 0% | 6 2ms 0/ 100 = 0% 0/ 100 = 0% pppa241.sj.he.cn [202.99.160.241] 0/ 100 = 0% | 7 31ms 0/ 100 = 0% 0/ 100 = 0% 219.158.9.241 0/ 100 = 0% | 8 30ms 0/ 100 = 0% 0/ 100 = 0% 219.158.3.218 0/ 100 = 0% | 9 207ms 0/ 100 = 0% 0/ 100 = 0% so-7-0-2.edge2.LosAngeles1.Level3.net [4.78.202.17] 0/ 100 = 0% | 10 --- 100/ 100 =100% 100/ 100 =100% ae-62-60.ebr2.LosAngeles1.Level3.net [4.69.144.51] 0/ 100 = 0% | 11 191ms 0/ 100 = 0% 0/ 100 = 0% ge-6-2-0-99.bbr1.LosAngeles1.Level3.net [4.68.20.193] 0/ 100 = 0% | 12 211ms 0/ 100 = 0% 0/ 100 = 0% as-2-0.mp2.SanDiego1.Level3.net [64.159.1.138] 0/ 100 = 0% | 13 211ms 0/ 100 = 0% 0/ 100 = 0% so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 0/ 100 = 0% | 14 --- 100/ 100 =100% 100/ 100 =100% vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 0/ 100 = 0% | 15 210ms 0/ 100 = 0% 0/ 100 = 0% vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 0/ 100 = 0% | 16 204ms 0/ 100 = 0% 0/ 100 = 0% sdkeq2-05-01.everquest2.com [199.108.12.161] Trace complete.

Wingrider01

09-07-2009, 09:47 AM

You are NATing out through a router, depending on the router it can have a built in firewall, if so this needs to be configured to allow the required ports to be opened for the game. What router are you using - make, mode and firmware revision wouold be helpful.

Velvant

09-07-2009, 11:45 AM

I'm using a TP-Link TL-WR841N. How would I check the firmware?

Wingrider01

09-08-2009, 07:46 AM

<cite>Velvantis wrote:</cite><blockquote>I'm using a TP-Link TL-WR841N. How would I check the firmware?</blockquote>Was able to get a english page of the product, it does have a firewall and vpn capabilities. I don't know if the router was company supplied or you purchased it, but if you can get into the configuration pages you might look at how the firewall of the router is configured.Firmware does not matter, from what I could find they have not had a upgrade

stefanrul

09-10-2009, 08:13 AM

There is a firewall, but it's not enabled. I also opened all the specified ports and still no luck.But I can patch, login and get to character select screen with no problems. I think if it was a firewall problem then I wouldn't even be able to get this far, but I could be wrong.Thank you for the help Wingrider01.

stefanrul

09-12-2009, 10:33 AM

Any advice from the TSRs?

Wingrider01

09-12-2009, 01:12 PM

<cite>stefanrul3z wrote:</cite><blockquote>There is a firewall, but it's not enabled. I also opened all the specified ports and still no luck.But I can patch, login and get to character select screen with no problems. I think if it was a firewall problem then I wouldn't even be able to get this far, but I could be wrong.Thank you for the help Wingrider01.</blockquote>Depends - each function uses a different set of ports and protocals for it to work. From the knowledge baseEQ II Firewall Information Sony Online Entertainment does not support the use of firewalls and proxies, including cable/DSL NAT routers, campus and office networks, or any type of Internet connection sharing services. However, in an effort to assist you in configuring your systems on your own, we would like to provide the following information which may help you in setting up your firewall to work with EverQuest II. EverQuest II LaunchPad and Patch Servers A TCP connection is initiated to patch.station.sony.com at port 7000. A UDP connection is initiated to port range 3016-3021 and 9700-9703. EverQuest II Patch: A TCP connection is initiated at port 7010. EverQuest II Game Client: UDP connections are initiated from the EverQuest II client on UDP ports 9100, and UDP ports in the range 32800-33000. Additionally, ICMP messages type 0 (echo reply), 3 (unreachable), 8 (echo request) and 11 (expired) should be permitted bi-directionally between the client PC and the EverQuest II servers. EverQuest II Servers Subnets: There are multiple IP addresses for the Patch and LaunchPad clusters, and they may change as the network demands, so check often using a DNS lookup tool if you provide a specific firewall rule for these services. The EverQuest II server IP addresses are currently in these subnets: 64.37.158.*, 199.108.2.*, 199.108.12.*, 199.108.202.*, 199.108.203.*, 195.33.135.*As you can see the logon and patch servers utilize TCP on 7000,7010 and UDP on 3016-3021, 9700-9703, then once the client is launched it utilizes UDP on 9100, and a range of 32800-33000, inaddiotn to 3 different ICMP protocals, any one of thse being blocked can cause issues.Also, in reply to your other message - TSR's are not present on the weekend so it wil be Monday after 10 AM PST for a response

Oakin

10-26-2010, 03:52 AM

Was this problem ever resolved? I'm in China and am getting the same Error 41780 and I'm not even using a router at all, nor a VPN.Whatever info you guys figured out would be very helpful for me.