EQ2 Fatal Error at launch: Exception Handler Reentered [Archive]

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Nark

09-03-2009, 02:45 PM

I am having trouble logging in today. I have been receiving this error message after launching game from the Station Launcher. The message pops up within about 2-3 seconds os pressing the Launch button. I will try reinstalling the Station Launcher as my next troubleshooting step unless someone else knows of a fix. Any assistance would be appreciated. <img src="http://thehankins.us/images/EQ2%20login%20error.jpg" width="273" height="168" />

TSR-KenC

09-03-2009, 03:10 PM

Well let's take a look at what you're working with first off. Can you relay your DxDiag information (instructions found <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617" target="_blank">here</a>) and past the results on this thread?

Nark

09-03-2009, 04:11 PM

The full DxDiag file would not fit in this post, it is nearly 60,000 characters long. Here is the firs part of the file. If you need any more I can post it seperately.------------------System Information------------------Time of this report: 9/3/2009, 14:05:13 Machine name: MICHAEL Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506) Language: English (Regional Setting: English)System Manufacturer: HP-Pavilion System Model: RK569AA-ABA m7750n BIOS: Phoenix - AwardBIOS v6.00PG Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 5000+ (2 CPUs), ~2.6GHz Memory: 3582MB RAM Page File: 1779MB used, 5574MB available Windows Dir: C:Windows DirectX Version: DirectX 10DX Setup Parameters: Not found DxDiag Version: 6.00.6001.18000 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 3800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor (0x9501) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9501&SUBSYS_E620174B&REV_00 Display Memory: 2043 MB Dedicated Memory: 507 MB Shared Memory: 1535 MB Current Mode: 1680 x 1050 (32 bit) (60Hz) Monitor: Generic PnP Monitor Driver Name: atidxx32.dll,atidxx64,atiumdag.dll,atiumdva.cap,at iumd64,atiumd6a,atitmm64 Driver Version: 7.15.0010.0170 (English) DDI Version: 10.1Driver Attributes: Final Retail Driver Date/Size: 1/13/2009 23:50:37, 2345472 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/aDevice Identifier: {D7B71EE2-D641-11CF-8776-2AC6A1C2CA35} Vendor ID: 0x1002 Device ID: 0x9501 SubSys ID: 0xE620174B Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------

TSR-DanielH

09-04-2009, 03:08 PM

Greetings,This isn't the test server, is it? Most of the time we see this issue it is related to a corrupted UI file. You may want to make backups and then delete the following files and folders:cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniIf deleting these files does not resolve your issue, you can restore your backed up files and folders and retain your hotkeys, contact lists, and display settings.

Nark

09-08-2009, 02:50 AM

I deleted all of the files and still had the same problem. I am using Profit_UI. No, I am not logging into Test, but I did try that and got the same error. I am going to try a fresh install of the game and will post the results.

TSR-DanielH

09-08-2009, 08:20 PM

<cite>Kerberos@Oasis wrote:</cite><blockquote>I deleted all of the files and still had the same problem. I am using Profit_UI. No, I am not logging into Test, but I did try that and got the same error. I am going to try a fresh install of the game and will post the results.</blockquote>Please let us know if the issue persists after trying that step.

Nark

09-08-2009, 11:47 PM

Well, after 16 hours of downloading I was very disapointed to find that I am still having the same problem. I have made no changes to my computer or router that I can think of. I have no idea what to do now. I hope you have a solution to this problem. It has been 6+ days since I have been able to play and I am bored out of my mind. Thank you for your quick responces so far, and I hope to hear back from you soon with a solution.

TSR-DanielH

09-09-2009, 04:14 PM

Greetings,I have seen a few issues reported with the features on your specific graphics card and that might be the problem here. Open the graphics card control panel and disable 'adaptive antialiasing' and their power management feature. I'm sorry, but I do not remember the specific name they use for that power management feature.In some cases those features have caused problems liek the one you are reporting. Let us know if the issue continues at that point.

Nark

09-09-2009, 06:28 PM

I was searching through some old forum posts and seem to have found a solution. I was able to play after following the steps listed below. Hopefully this is not just a temporary fix. If I have any more trouble I will try the settings on the graphics card. Thank you for all of your help.<cite>TSR-DanielH wrote:</cite><blockquote>In at least one case this has been corrected by performing a cleanboot on the computer. Before posting your information I would advise trying the following:To disable background programs:1. Select the START button.2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu)3. Press OK4. Select the STARTUP tab.5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list.6. Hit apply and then OK. Restart the computer and try the game again.</blockquote>

TSR-KenC

09-09-2009, 06:30 PM

That is one of the preliminary fixes we offer, though it didn't seem like an applicable solution to the problem first off. Alas, I'm glad to hear your issue is fixed!

TSR-DanielH

09-09-2009, 06:41 PM

<cite>Kerberos@Oasis wrote:</cite><blockquote>I was searching through some old forum posts and seem to have found a solution. I was able to play after following the steps listed below. Hopefully this is not just a temporary fix. If I have any more trouble I will try the settings on the graphics card. Thank you for all of your help.<cite>TSR-DanielH wrote:</cite><blockquote>cleanboot steps</blockquote></blockquote><img src="/eq2/images/smilies/1cfd6e2a9a2c0cf8e74b49b35e2e46c7.gif" border="0" />Honestly, I'm not sure what is causing the 'exception handler reentered' error. It has been reported several times and each time requires a different fix. It seems to be a fairly generic error. Please let us know if you have any further issues.