windows 7 64 bit hangs (MSDN) [Archive] - EQ2 Forum Archive @ EQ2Wire

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prospherocles

08-30-2009, 09:46 PM

Hello, I'm running Windows 7, 64 bit, RTM (the english version you can get from MSDN).I run, AOC, and WOW fine under this system. HOWEVER, when I have tried to run EQ2 I can't get out of the neriak newbie town area with out the system hang/crashing.here is a very partial dxdiag report if it helps any ( I had to pair down my dxdiag report as this sytem won't take a post longer than 20,480 bytes)------------------Time of this report: 8/30/2009, 17:09:43 Operating System: Windows 7 Ultimate 64-bit (6.1, Build 7100) (7100.winmain_win7rc.090421-1700) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 02/25/09 14:56:25 Ver: 08.00.14 Processor: Intel(R) Core(TM)2 Quad CPU Q9550 @ 2.83GHz (4 CPUs), ~2.8GHz Memory: 8192MB RAMAvailable OS Memory: 8192MB RAM Page File: 1590MB used, 14789MB available Windows Dir: C:Windows DirectX Version: DirectX 11DX Setup Parameters: Not found User DPI Setting: Using System DPI System DPI Setting: 96 DPI (100 percent) DWM DPI Scaling: Disabled DxDiag Version: 6.01.7100.0000 64bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: NVIDIA GeForce GTX 285 Manufacturer: NVIDIA Chip type: GeForce GTX 285 DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_05E3&SUBSYS_11823842&REV_A1 Display Memory: 4079 MB Dedicated Memory: 1007 MB Shared Memory: 3071 MB Current Mode: 1600 x 1200 (32 bit) (60Hz) Monitor Name: Generic PnP Monitor Monitor Model: SyncMaster Monitor Id: SAM01AE Native Mode: 1600 x 1200(p) (60.000Hz) Output Type: DVI Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,n vwgf2um,nvwgf2umDriver File Version: 8.16.0011.9062 (English) Driver Version: 8.16.11.9062 DDI Version: 10 Driver Model: WDDM 1.1 Driver Attributes: Final Retail Driver Date/Size: 8/17/2009 00:57:00, 9380352 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a Device Identifier: {D7B71E3E-46A3-11CF-9478-89311EC2C535} Vendor ID: 0x10DE Device ID: 0x05E3 SubSys ID: 0x11823842 Revision ID: 0x00A1 Driver Strong Name: oem13.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section0 03:8.16.11.9062:pciven_10de&dev_05e3 Rank Of Driver: 00E62001 D3D9 Overlay: Supported DXVA-HD: Supported DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------Sound Devices------------- Description: Speakers (High Definition Audio Device) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438311&REV_1003 Manufacturer ID: 1 Product ID: 65535 Type: WDM Driver Name: HdAudio.sys Driver Version: 6.01.7100.0000 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 4/21/2009 21:15:37, 350208 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Digital Audio (S/PDIF) (High Definition Audio Device) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438311&REV_1003 Manufacturer ID: 1 Product ID: 65535 Type: WDM Driver Name: HdAudio.sys Driver Version: 6.01.7100.0000 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 4/21/2009 21:15:37, 350208 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Digital Audio (HDMI) (High Definition Audio Device) Default Sound Playback: No Default Voice Playback: No Hardware ID: HDAUDIOFUNC_01&VEN_11D4&DEV_989B&SUBSYS_10438311&REV_1003 Manufacturer ID: 1 Product ID: 65535 Type: WDM Driver Name: HdAudio.sys Driver Version: 6.01.7100.0000 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 4/21/2009 21:15:37, 350208 bytes Other Files: Driver Provider: Microsoft HW Accel Level: Basic Cap Flags: 0x0 Min/Max Sample Rate: 0, 0Static/Strm HW Mix Bufs: 0, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No-------------------DirectInput Devices------------------- Device Name: Mouse Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: USB Gaming Mouse Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC049 FF Driver: n/a Device Name: USB Gaming Mouse Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC049 FF Driver: n/a Device Name: G13 Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC21C FF Driver: n/a Device Name: Logitech Gaming Keyboard Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC221 FF Driver: n/a Device Name: Logitech Gaming Keyboard Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC221 FF Driver: n/a Device Name: G15 Keyboard Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC222 FF Driver: n/a Device Name: Logitech G13 Joystick Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC2AB FF Driver: n/aPoll w/ Interrupt: No------------PS/2 Devices------------+ HID Keyboard Device| Vendor/Product ID: 0x046D, 0xC221| Matching Device ID: hid_device_system_keyboard| Service: kbdhid| Driver: kbdhid.sys, 4/21/2009 21:09:04, 33280 bytes| Driver: kbdclass.sys, 4/21/2009 22:48:11, 50768 bytes| + Terminal Server Keyboard Driver| Matching Device ID: rootrdp_kbd| Upper Filters: kbdclass| Service: TermDD| Driver: i8042prt.sys, 4/21/2009 20:23:24, 105472 bytes| Driver: kbdclass.sys, 4/21/2009 22:48:11, 50768 bytes| + HID-compliant mouse| Vendor/Product ID: 0x046D, 0xC049| Matching Device ID: hid_device_system_mouse| Service: mouhid| Driver: mouhid.sys, 4/21/2009 21:09:05, 31232 bytes| Driver: mouclass.sys, 4/21/2009 22:48:11, 48720 bytes| + Terminal Server Mouse Driver| Matching Device ID: rootrdp_mou| Upper Filters: mouclass| Service: TermDD| Driver: termdd.sys, 4/21/2009 22:45:26, 62528 bytes| Driver: sermouse.sys, 4/21/2009 21:09:04, 26624 bytes| Driver: mouclass.sys, 4/21/2009 22:48:11, 48720 bytes------------------------Disk & DVD/CD-ROM Drives------------------------ Drive: C: Free Space: 861.0 GBTotal Space: 953.8 GBFile System: NTFS Model: WDC WD10EADS-00L5B1 ATA Device Drive: D: Model: WDC WD10EADS-00L5B1 ATA Device Drive: E: Model: PLEXTOR DVDR PX-880SA ATA Device Driver: c:windowssystem32driverscdrom.sys, 6.01.7100.0000 (English), 4/21/2009 20:23:27, 147456 bytes--------------System Devices-------------- Name: NVIDIA GeForce GTX 285Device ID: PCIVEN_10DE&DEV_05E3&SUBSYS_11823842&REV_A14&39043ADE&0&0008 Driver: C:WindowsSystem32DriverStoreFileRepositorynv_disp. inf_amd64_neutral_d98e9f7c47eda613NvCplSetupEng.ex e, 14.00.0000.0162 (English), 8/17/2009 00:57:00, 19517581 bytes Driver: C:Windowssystem32DRIVERSnvBridge.kmd, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 11168 bytes Driver: C:Windowssystem32DRIVERSnvlddmkm.sys, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 11313312 bytes Driver: C:Windowssystem32dpinst.exe, 2.01.0000.0000 (English), 7/14/2009 11:54:00, 930272 bytes Driver: C:Windowssystem32nvapi64.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 1292800 bytes Driver: C:Windowssystem32nvcuda.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 2619392 bytes Driver: C:Windowssystem32nvcuvenc.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 1723424 bytes Driver: C:Windowssystem32nvcuvid.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 2258976 bytes Driver: C:Windowssystem32nvd3dumx.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 9380352 bytes Driver: C:Windowssystem32nvdecodemft.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 315936 bytes Driver: C:Windowssystem32nvdisp.nvu, 8/17/2009 00:57:00, 10744 bytes Driver: C:Windowssystem32nvencodemft.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 2116096 bytes Driver: C:Windowssystem32nvoglv64.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 15007744 bytes Driver: C:Windowssystem32nvudisp.exe, 1.09.0037.0015 (English), 8/17/2009 00:57:00, 541216 bytes Driver: C:Windowssystem32nvwgf2umx.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 4583936 bytes Driver: C:WindowsSysWow64nvapi.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 1044992 bytes Driver: C:WindowsSysWow64nvcuda.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 1985536 bytes Driver: C:WindowsSysWow64nvcuvenc.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 1706528 bytes Driver: C:WindowsSysWow64nvcuvid.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 2169376 bytes Driver: C:WindowsSysWow64nvd3dum.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 7569920 bytes Driver: C:WindowsSysWow64nvdecodemft.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 252448 bytes Driver: C:WindowsSysWow64nvencodemft.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 1919520 bytes Driver: C:WindowsSysWow64nvoglv32.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 10858496 bytes Driver: C:WindowsSysWow64nvwgf2um.dll, 8.16.0011.9062 (English), 8/17/2009 00:57:00, 3298304 bytes Driver: C:Windowssystem32nvcod.dll, 1.06.0002.0057 (English), 8/17/2009 00:57:00, 173568 bytes Driver: C:Windowssystem32nvcod162.dll, 1.06.0002.0057 (English), 8/17/2009 00:57:00, 173568 bytes Name: Intel(R) ICH10 Family PCI Express Root Port 6 - 3A4ADevice ID: PCIVEN_8086&DEV_3A4A&SUBSYS_82D41043&REV_003&11583659&0&E5 Driver: C:Windowssystem32DRIVERSpci.sys, 6.01.7100.0000 (English), 4/21/2009 22:48:24, 183888 bytes

prospherocles

08-31-2009, 12:13 AM

As an update, I tried updating ASUS MOBO P5Q-E chip set, sound drivers etc..with latest windows 7 64 bit drivers... nadda. Also updated to latest nvidia driver for windows 7 64 bit (version number is in the dxdiag I believe). No luck Again, AOC and wow both work fine, just EQ2 locks up the entire machine. Basically I start playing and after about 5 minutes system Freezes up, sound is frozen up... and only thing I cn do is hard reset the machine. Not good.oh yes a bit more details, I'm running as Admin, and the short cut runs the game as XP SP3 (Compatibility mode).Any idea if there will be an EQ2 64 bit client? Or if this will get fixed?For now I guess I go play other games and give up on the EQ2 trial, till I have something else to try.

Bakual

08-31-2009, 03:39 AM

<cite>prospherocles wrote:</cite><blockquote>As an update, I tried updating ASUS MOBO P5Q-E chip set, sound drivers etc..with latest windows 7 64 bit drivers... nadda. Also updated to latest nvidia driver for windows 7 64 bit (version number is in the dxdiag I believe). No luck Again, AOC and wow both work fine, just EQ2 locks up the entire machine. Basically I start playing and after about 5 minutes system Freezes up, sound is frozen up... and only thing I cn do is hard reset the machine. Not good.oh yes a bit more details, I'm running as Admin, and the short cut runs the game as XP SP3 (Compatibility mode).Any idea if there will be an EQ2 64 bit client? Or if this will get fixed?For now I guess I go play other games and give up on the EQ2 trial, till I have something else to try.</blockquote>I run EQ2 on Windows7 64bit without any problems at all. It runs even better than on Vista. So I wouldn't search the problem between EQ2 and Windows 7. It's more likely related to some driver, as I use the nvidia driver myself I would first look at the soundddriver or any other driver.I have the UAC disabled as much as possible as I don't like that stuff anyway, so perhaps try that one as well? There is also no compatibility mode needed for EQ2, it runs just fine as it is. Maybe disable that compatibility mode and just click that "run as admin" checkbock, if you don't like to disable UAC that is.There will be no 64bit client for EQ2 for the next few years at least, that one is sure.Try out the suggested things and see if this helps.

Vonotar

08-31-2009, 12:34 PM

Also running EQ2 on Windows 7 with no UAC and no 'Windows ... compatibility mode'.Works a charm and far smoother than Windows XP.

prospherocles

08-31-2009, 03:23 PM

yup I think its either the sound driver or maybe my G15/G13 drivers (I'm using thier windows 7 64 bit beta driver as well). but my gut says its the sound driver.I tried again, this time in the options and sound, I unchecked the "Use Mic" since I don't have one at the moment, AND I told it to use two speakers. Also I I turned off compatibility mode and ran just with admin checked it ran much longer (30 minutes) but then locked up with the same issue. Black screen, and the sound lis ocked up in the speaker (can't describe the sound).Its weird though, don't know why its just EQ2 doing this..I'm puzzled.I haven't tried turning off UAC, I like the idea of the added protection from viruses, and such..but maybe I'm being to cautious as I ran XP for years. I'll try that next temporarily and see if things improve.

TSR-DanielH

08-31-2009, 05:17 PM

Greetings,Have you tried any other versions of the Nvidia drivers? We have had some issues with the newer nvidia releases and they could be part of the problem. You'll probably want to try the version recommended through the knowledgebase if you haven't already. You can find that information at the following link:<a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=16089" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=16089</a>

houseything

09-01-2009, 07:07 PM

<cite>prospherocles wrote:</cite><blockquote>yup I think its either the sound driver or maybe my G15/G13 drivers (I'm using thier windows 7 64 bit beta driver as well).</blockquote>i've been using the same keyboard and OS as you without any problems.if you have tried everything else and your sound is on-board you could always completely disable it in the bios and see if eq2 will run ok like that.

prospherocles

09-01-2009, 10:30 PM

After talking with many people, nvidia, ASUS, and here I did the following, I downloaded and ran memtest (from <a href="http://www.memtest.org">www.memtest.org</a>) and had no errors reported. Solid performance. so the next step was to remove Bank B of RAM (2 of the 4) and see what happens. I'm using Corsair Matched DDR2 8 GB (2 gb per stick) on an AUS P5Q-E board, with config set to AUTO in the AI Bios for Memory configuration. So...I pulled out 2 of the 4 sticks of RAM (using only A bank) and now I don't crash ever. So..its either1) MOBO has a problem 2) Ram has a problem3) EQ2 has a problem4) or combination of 1, 2, or 3 it seems.From here I've read on ASUS forums that running with both banks populated, users may need to up the voltage to the DDR. I'll try that next....

prospherocles

09-01-2009, 11:40 PM

<table style="height: 170px;" cellspacing="0" cellpadding="3" width="100%"><tbody><tr><td height="15"> </td></tr><tr><td>well I tried a bunch of combinations of memory configurations, nothing works. To be fair the ASUS AI page is beyond me for the most part, no idea really how to set everything up. I've put everything on AUTO, except DRAM voltage I've set to 2.10, which is what it says to use on the chips. note the chip also has 4-4-4-12 I tried setting that, but then there are a bunch of other settings that appear that I have NO clue about. So set it back to auto. running with 4-4-4-12 (with all other settings not touched, and V2.10, still hangs in EQ2.One thing I'm sure of is that if I run with 4 GB and only A bank I don't crash. Perhaps its EQ2, perhaps its ASUS, perhaps its crucial... no way to tell.One other thing I do know I can run WOW, and AOC and I don't crash ever.....if anyone has any idea how to configure my DDR beyond what I tried I'd appreciate it. Thanks. beyond that I guess I'm not playing EQ2... game looked good, and I liked the chat. bummer. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></td></tr></tbody></table>

prospherocles

09-01-2009, 11:41 PM

well I tried a bunch of combinations of memory configurations, nothing works. To be fair the ASUS AI page is beyond me for the most part, no idea really how to set everything up. I've put everything on AUTO, except DRAM voltage I've set to 2.10, which is what it says to use on the chips. note the chip also has 4-4-4-12 I tried setting that, but then there are a bunch of other settings that appear that I have NO clue about. So set it back to auto.running with 4-4-4-12 (with all other settings not touched, and V2.10, still hangs in EQ2.One thing I'm sure of is that if I run with 4 GB and only A bank I don't crash. Perhaps its EQ2, perhaps its ASUS, perhaps its crucial... no way to tell.One other thing I do know I can run WOW, and AOC and I don't crash ever.....if anyone has any idea how to configure my DDR beyond what I tried I'd appreciate it. Thanks. beyond that I guess I'm not playing EQ2... game looked good, and I liked the chat. bummer.

prospherocles

09-02-2009, 03:45 PM

as a final bit of informationI'm running ASUS P5Q-E board with DDR2 (heres the memory module link)<a href="http://www.corsair.com/_datasheets/Q2X8G6400C4DHX.pdf">http://www.corsair.com/_datasheets/...8G6400C4DHX.pdf</a>I havn't had any success getting EverQuest 2 (EQ2) to run... I did run WOW all night long though last night with no issues <img src="/smilies/1cfd6e2a9a2c0cf8e74b49b35e2e46c7.gif" border="0" alt="SMILEY" />Anyway..thanks for the suggestions, I'll revisit EQ2, in a few months after Win 7 is live, maybe there will be better drivers and or a fix from EQ2 folks. Bummer, though I never really got to do the trial...

TSR-DanielH

09-02-2009, 04:06 PM

<cite>prospherocles wrote:</cite><blockquote>as a final bit of informationI'm running ASUS P5Q-E board with DDR2 (heres the memory module link)<a href="http://www.corsair.com/_datasheets/Q2X8G6400C4DHX.pdf">http://www.corsair.com/_datasheets/...8G6400C4DHX.pdf</a>I havn't had any success getting EverQuest 2 (EQ2) to run... I did run WOW all night long though last night with no issues <img src="/eq2/images/smilies/1cfd6e2a9a2c0cf8e74b49b35e2e46c7.gif" border="0" />Anyway..thanks for the suggestions, I'll revisit EQ2, in a few months after Win 7 is live, maybe there will be better drivers and or a fix from EQ2 folks. Bummer, though I never really got to do the trial...</blockquote>It's strange that it would only crash if you have memory in bank B. A problem with the motherboard is certainly a possibility, but it could just be a combination of that, the game, and a relatively new operating system. Have you tried updating the chipset/bios for the motherboard?Also, it's worth noting that you are not restricted to one trial. You are welcome to open up another account and restart the trial at any time.

prospherocles

09-03-2009, 03:29 PM

I ran a bunch of tests last night, tried a BUNCH of different settings based on help from other peopleTried setting P5Q-E board Bios DRAM to setting to 4-4-4-12DDR2 800 MHZ,DRAM voltage to 2.1 (per spec on sticks)NB Voltage to 1.4--------------Auto (which defaults to 5-5-5-1<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" />Auto MHZDRAM voltage to 2.1 (per spec on sticks)NB Voltage to 1.5---------------setting to 4-4-4-12DDR2 667 MHZ,DRAM voltage to 2.1 (per spec on sticks)NB Voltage to 1.4Also tried a bunch of combos of these, EQ2 HANGED OS no matter what. Bizarre, I tried settign EQ2 to not take advantage of multicore, still get the HANGED OS. I'm gonna try using 2 sticks again, first A BANK, then take RAM that was in B bank and put it in A BANK... see if there are issues. If I can determine that this works in both cases, then I KNOW its something to do with 8 GB in this board...

TSR-DanielH

09-04-2009, 02:39 PM

<cite>prospherocles wrote:</cite><blockquote>Also tried a bunch of combos of these, EQ2 HANGED OS no matter what. Bizarre, I tried settign EQ2 to not take advantage of multicore, still get the HANGED OS. I'm gonna try using 2 sticks again, first A BANK, then take RAM that was in B bank and put it in A BANK... see if there are issues. If I can determine that this works in both cases, then I KNOW its something to do with 8 GB in this board...</blockquote>Let us know how that test turns out. If you have issues with RAM only in Bank B then it would seem to be a motherboard issue.

prospherocles

09-05-2009, 02:34 AM

Its been a long road and heres where I'm at, I've talked with ASUS, I've talked to corsair, I've talked to Intel, and eVGA and NVidia.I have tested my ram, memtest.org and its rock solid, I then used IntelBurnTest, to MASSIVELY stress test my CPU and memory, and it passes, with all 4 cores not getting hotter than 54 c. I have ran prime95 with no isssues (another CPU and memory load stress software test, no issues. I then ran FurMark 1.7x on my GPU, ran it multiple times with extreme burn in, and passes with the GPU maxing out at 91c tops.I can run apps on win 7 64 till blue in face no crashes, I can run WOW all night long full settings and it doesn't crash. However, if I start the EverQuest trial client and run around for 5-30 minutes and Black screen and sound freeze. Its EverQuest 2, I'm sure of it. Also I See odd behavior when I play Everquest 2 I will see what seems to be network lag at times, where all the mobs are frozen, other times the refresh on the icons in the hot bars won't refresh, its bizarre, and I'm sure all related.So To me its something about EverQuest2 and how it does things.Thats my conclusion at this point <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />Do you guys in house have a Win 7 RTM 64bit OS, running on ASUS P5Q-E with 8 GB Corsair DDR2 800 mhz ram, and a eVGA 285 GTX 1 gig card? As one other data point I'm also running with the G15 and G13 keyboard with the 303 64 bit logitech drivers for win 7 64. Can you get someone in house to try this kind of configuration please?

Wingrider01

09-05-2009, 08:22 AM

<cite>prospherocles wrote:</cite><blockquote>Its been a long road and heres where I'm at, I've talked with ASUS, I've talked to corsair, I've talked to Intel, and eVGA and NVidia.I have tested my ram, memtest.org and its rock solid, I then used IntelBurnTest, to MASSIVELY stress test my CPU and memory, and it passes, with all 4 cores not getting hotter than 54 c. I have ran prime95 with no isssues (another CPU and memory load stress software test, no issues. I then ran FurMark 1.7x on my GPU, ran it multiple times with extreme burn in, and passes with the GPU maxing out at 91c tops.I can run apps on win 7 64 till blue in face no crashes, I can run WOW all night long full settings and it doesn't crash. However, if I start the EverQuest trial client and run around for 5-30 minutes and Black screen and sound freeze. Its EverQuest 2, I'm sure of it. Also I See odd behavior when I play Everquest 2 I will see what seems to be network lag at times, where all the mobs are frozen, other times the refresh on the icons in the hot bars won't refresh, its bizarre, and I'm sure all related.So To me its something about EverQuest2 and how it does things.Thats my conclusion at this point <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" />Do you guys in house have a Win 7 RTM 64bit OS, running on ASUS P5Q-E with 8 GB Corsair DDR2 800 mhz ram, and a eVGA 285 GTX 1 gig card? As one other data point I'm also running with the G15 and G13 keyboard with the 303 64 bit logitech drivers for win 7 64. Can you get someone in house to try this kind of configuration please?</blockquote>Running on Windows 7 Ultimate 64 Bit (build 7600), not expierencing the issue. The system that has this OS installed on it currently has a Gigiabyte EP45-UDP3P board, 8 GB memory, G15 keyboard and a Nvidia 295. Run EQ2 with little or no issues, do not have problems with memory.Way I look at it - is if it was something withthe game, there would be numerous other reports and not just yours. Lot of people are running Vista 64 with the game and not having problems. Window 7 is a upgrade of the Windows Vista kernal, so the issues that you describe would have shown up there also.I gave up using ASUS boards a number of years ago had way to many unexplained issues with them on building validation machines for vertical market applications, same thing with Creative labs hardware - will not touch either one of them again.

prospherocles

09-05-2009, 01:37 PM

To be fair it could be an nvidia driver issue still... I know that in 2007 30% of all vista crashes were caused by vista drivers. I also know that its only Everquest2 that dies. I'd still like to have the Everquest technical support team try this exact setup... would be good to see if they can repro it. Also there are some differences between the trial and full commercial game bits. For example, I can't chat to channels (its been disabled) so perhaps there are other differences that lead to the issue.This will be my last post for a bit, I'll check back in a few months, maybe by then there will be better drivers available and/or EQ will have discovered that what I report IS an issue.As final data I'm running anatec case and power supply, the power is an 850 watt supplier, pretty beefy, my rig, rocks typically, just not when running EQ2, even AOC runs great.

TSR-WilliamS

09-05-2009, 03:41 PM

<cite>prospherocles wrote:</cite><blockquote>Do you guys in house have a Win 7 RTM 64bit OS, running on ASUS P5Q-E with 8 GB Corsair DDR2 800 mhz ram, and a eVGA 285 GTX 1 gig card? As one other data point I'm also running with the G15 and G13 keyboard with the 303 64 bit logitech drivers for win 7 64. Can you get someone in house to try this kind of configuration please?</blockquote>Unfortunately, we don't have any machines in house with Windows 7 yet.

prosphe

09-13-2009, 05:52 PM

I found the problem....I have an eVGA 285 GTX card (1 gig ddr3 ram) that installs overclocked by default. If I run the eVGA percision control panel and turn the clocks down, I become 100% stable in Everquest 2. Here are my clock informationcore clock 530shader clock 1195memory clock 995I'm not sure If I have to reduce all of them or not but thats what I tried and what fixes the issue for me.... been running EQ2 stable for 2 days now...very very happy. For data purposes, defaults for the eVGA 285 GTX are typically core clock 702shader clock 1584memory clock 1323note that even with the reduced clocks the I've seen no slow downs at all, in fact most games are playing better than ever (smoother) it seems.

TSR-WilliamS

09-13-2009, 06:17 PM

<cite>prosphero wrote:</cite><blockquote>I found the problem....I have an eVGA 285 GTX card (1 gig ddr3 ram) that installs overclocked by default. If I run the eVGA percision control panel and turn the clocks down, I become 100% stable in Everquest 2. Here are my clock informationcore clock 530shader clock 1195memory clock 995I'm not sure If I have to reduce all of them or not but thats what I tried and what fixes the issue for me.... been running EQ2 stable for 2 days now...very very happy. For data purposes, defaults for the eVGA 285 GTX are typically core clock 702shader clock 1584memory clock 1323note that even with the reduced clocks the I've seen no slow downs at all, in fact most games are playing better than ever (smoother) it seems.</blockquote>Glad to hear that you've found a working solution, and thank you for posting your results here. Others may find it quite useful.

Sannavekk

09-15-2009, 02:41 AM

I JUST posted about the SAME exact problem and the SAME solution 3/4 days ago. LOL. I have a BFG 285 GTX though and it was exactly as your EVGA.Remind me never to buy a a video card again that's not reference card specced. There must certainly be a reason nvidia has the clocks lower than these manufacturers. I am pretty sure the OC'd is more a marketing gimmick than a performance gain anyhowI used Rivatuner to turn the Overclocked from factory card down and it's stable as heck. But again weird that only EQ2 engine caused the card to work so hard. I can run Crytek and Unreal engine games which are certainly quite intensive and they run fine.It'd be cool if a mod drops this information in a locked sticky or FAQ thread.

prospherocles

09-15-2009, 07:21 PM

I ran the gauntlet trying to figure this problem out, I tried everything..literally, chip sets, bridge voltages, sound cards, etc... I agree that this one should go into some tech support database, its a good catch.

TSR-DanielH

09-16-2009, 04:29 PM

I'm glad to hear that you were able to get the issue corrected. As mentioned by others, factory overclocks can be unstable in certain situations, especially during the heat of summer. It is something we're aware of, but you can probably understand why we would be hesitant to suggest modifying voltages and clock speeds. Someone with a decent background in computers could handle it without issue, but someone without that background could easily brick a graphics card.