Error 104- Billing Issue.

[Boombop]

<p>I am just to a point of complete exhaustion here. I have been trying to purchase a subscription forsome time now with my debit card. I am positive there is enough funds in it, there are no holds, yet everytime I use it to try and subscribe it gives me an error 104 message and just says the card can't be accepted, call the bank, etc.</p><p>The funds are fine. The information is good. It is a debit card but also a mastercard(which means it is accepted for sure), can anyone give me a heads up as to what I'm doing wrong?? :/</p>

[Boombop]

<p>It keeps saying my payment provider is unable to complete the registration?? :/ /sigh</p>

[Kiara]

<p>Unfortunately there isn't a whole lot we can do today <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p><p>I'm going to move this to the billing forum and I suggest that you contact CS on Monday to get things cleared up.</p><p>Also, make sure you keep an eye on your account to ensure that you don't get charged in spite of the error codes.</p>

[Boombop]

<p>Thanks for trying to help me Kiara. :/ It's frustrating. I was planning on spoiling myself this weekend but come Monday I'll be back to the University on campus in the morning, back home late in the evening type run. /sigh</p>

[ArivenGemini]

<p><cite>Boombop wrote:</cite></p><blockquote><p>It keeps saying my payment provider is unable to complete the registration?? :/ /sigh</p></blockquote><p>Check to ensure that your card isnt set up for Verified by Visa or the mastercard version of that without you knowing it..  it MIGHT be trying to register it for you as well.</p><p>Also, triple check the CVC code on the card and the expiration date...  I had an issue where the regular subscription would rebill fine with a bad expiration date, but no new standalone purchases would work.</p>

[Boombop]

<p>How do I register my mastercard debit card for the mastercard security? It seems like it's suppose to be automatic?</p>

[ArivenGemini]

<p><cite>Boombop wrote:</cite></p><blockquote><p>How do I register my mastercard debit card for the mastercard security? It seems like it's suppose to be automatic?</p></blockquote><p>it is supposed to redirect you to the registration site automatically if you dont have it, and offer to let you sign up for it.  You will have to call your card issuer to find out what your status is.. and can even have it removed if need be.</p>

[Boombop]

<p>Ok, it took some digging but I signed up for the Mastercard Secure thingy. Now, when I try and subscribe on station launcher it doesn't prompt me for that password but gives me the same old run around? Maybe it will take a few hours? /shrug</p>

[ArivenGemini]

<p><cite>Boombop wrote:</cite></p><blockquote><p>Ok, it took some digging but I signed up for the Mastercard Secure thingy. Now, when I try and subscribe on station launcher it doesn't prompt me for that password but gives me the same old run around? Maybe it will take a few hours? /shrug</p></blockquote><p>try going into your account directly via the web page and not the launcher.  I.e. go to the "my account" at the top of the forums and go in and check your subscriptions.</p>

[Boombop]

<p>I've gone into the my account section and where it prompts me for my information there is no image showing the Mastercard Secure program. I swear I saw it before on a page while trying to troubleshoot this, but I'm not able to find anything on it now. I think that's what's preventing me from sending the charge in.</p><p>/frustrating. Guess I'll search more.</p>

[ArivenGemini]

<p><cite>Boombop wrote:</cite></p><blockquote><p>I've gone into the my account section and where it prompts me for my information there is no image showing the Mastercard Secure program. I swear I saw it before on a page while trying to troubleshoot this, but I'm not able to find anything on it now. I think that's what's preventing me from sending the charge in.</p><p>/frustrating. Guess I'll search more.</p></blockquote><p>if you have adblock or any similar ad or proxy based blocking system active, try turning them off.</p>

[Boombop]

<p>Didn't work. I can't even find verification now that Sony uses the Mastercard Securecode system. Till Monday I guess.</p>

[ArivenGemini]

<p><cite>Boombop wrote:</cite></p><blockquote><p>Didn't work. I can't even find verification now that Sony uses the Mastercard Securecode system. Till Monday I guess.</p></blockquote><p>I remember being kicked over to it before.   I had to at one point call my card issuer and have it removed to deal with issues, its very frustrating, and the secure/verified by stuff never seems to help me much, just add to the hassles.</p>

[TSR-DanielH]

<p>Greetings,</p><p>Without looking at the credit card events for the account, it would be hard to say what is causing this issue.  If you could PM me with your station name then I might be able to give you specific information.</p><p>That said, there is currently a known issue with some banks.  A change in the law has required us to move to a $0 authorization system.  The problem is caused by the fact that banks are not required to support the new system until later this year.  Once they switch to the same setup then everything should work fine, but in the meantime it may be necessary to use a different card or game cards.  Again, I don't know if this is the case for you and some banks have already switched to the new system.  It's a possibility, though.</p>

[Paddyo]

<p>Just FYI, we tried using a debit card that we have successfully used many times in the past to resub an account for my son.  It wouldn't go through, we kept getting the error 104.  We used the same card, minutes later, to purchase the Forest Giant Tournament pack for the same account in question through the LON store.  So, its not an issue with the card, its an issue with billing and EQ2.  We then went back to EQ2 after the LON store was able to bill the card just fine and tried the subscription again, and it would not work.  We used a game card instead later that day, and haven't tried the debit card again but seeing this issue a few times in this forum now I think there may be a problem within your system.  (Not being critical, just offering this as a reference in case the information sets a light off in someone's head as to what the issue might be)</p>

[TSR-DanielH]

<p><cite>Paddyo wrote:</cite></p><blockquote><p>Just FYI, we tried using a debit card that we have successfully used many times in the past to resub an account for my son.  It wouldn't go through, we kept getting the error 104.  We used the same card, minutes later, to purchase the Forest Giant Tournament pack for the same account in question through the LON store.  So, its not an issue with the card, its an issue with billing and EQ2.  We then went back to EQ2 after the LON store was able to bill the card just fine and tried the subscription again, and it would not work.  We used a game card instead later that day, and haven't tried the debit card again but seeing this issue a few times in this forum now I think there may be a problem within your system.  (Not being critical, just offering this as a reference in case the information sets a light off in someone's head as to what the issue might be)</p></blockquote><p>Greetings,</p><p>The problem has already been identified and it is an incompatibility between us and the bank.  Due to a change in federal law, we are now required to use a $0 authorization system for subscription charges.  The problem is that banks are not required to comply with that change until later this year.  Until that time certain cards will be incompatible with the subscription service.  The other charges went through for you since the LoN store doesn't use a pre-authorization system.</p>

[DrkVsr]

<p><span style="font-size: medium; color: #800000; font-family: comic sans ms,sans-serif;">Just wondering: will this new Federal Law that is preventing people from paying for EQII also affect international customers? And what can we do to get past it?</span></p>

[TSR-DanielH]

<p><cite>DrkVsr wrote:</cite></p><blockquote><p><span style="font-size: medium; font-family: comic sans ms,sans-serif; color: #800000;">Just wondering: will this new Federal Law that is preventing people from paying for EQII also affect international customers? And what can we do to get past it?</span></p></blockquote><p>I'm pretty sure that all regions will be effected equally.  The banks/credit card institutions have a financial interest in making sure their cards work for services such as ours.  It may take them a little longer to adjust since they probably aren't required to do so, but I'm sure they will with time.</p>

[DrkVsr]

<p><span style="font-size: medium; color: #800000; font-family: comic sans ms,sans-serif;">Ok, well, ah checked with mah bank and there is no problems with mah card (they were puzzled why ah wasn't charged last month) and had no troubles activating SWG the other day, but the big test will be next month when ah attempt to upgrade to Station Access</span></p>

[TSR-DanielH]

<p><cite>DrkVsr wrote:</cite></p><blockquote><p><span style="font-size: medium; font-family: comic sans ms,sans-serif; color: #800000;">Ok, well, ah checked with mah bank and there is no problems with mah card (they were puzzled why ah wasn't charged last month) and had no troubles activating SWG the other day, but the big test will be next month when ah attempt to upgrade to Station Access</span></p></blockquote><p>If you haven't experienced an issue yet then I'm not sure what we can do for you at this point.  If you run into an issue then please contact us.  I really can't say what will happen with your future subscription attempts.</p>

[Moosen999]

<p>I am getting this error, has there been a fix or workaround in the past 2 years this was posted?</p>

[Moosen999]

<p>I am using the card I am trying to enter with another current EQ2 subscription, so I know it works..</p>

[TSR-DennisG]

<p>The 104 error is tied to the card issuer not allowing zero dollar authorization charges.  Please contact the card company to find out whether or not they support this.</p>