EQ2 not launching after installing new sound card [Archive]

Eldcen

08-26-2009, 08:05 PM

Rough system specs:Intel Core i7 920 (@ 4.0 GHz)6 GB RAM (triple channel)Radeon 4850 X2 (2 GB total VRAM)HT Omega Striker 7.1 sound cardVista Home Premium 64-bitI had been using my motherboard's built in audio with no problems, but recently installed an HT Omega Striker 7.1 sound card and the latest drivers recommended to me by HT Omega tech support (version s81731ex). After pressing the big red "Play" button, EQ2 freezes with a black screen at about the same time I would expect the audio portion of the login screen to start playing. Any ideas? All other games and applications I've tried with this sound card work fine. I can post a dxdiag if necessary.

TSR-DanielH

08-26-2009, 09:21 PM

<cite>Eldcen wrote:</cite><blockquote>Rough system specs:Intel Core i7 920 (@ 4.0 GHz)6 GB RAM (triple channel)Radeon 4850 X2 (2 GB total VRAM)HT Omega Striker 7.1 sound cardVista Home Premium 64-bitI had been using my motherboard's built in audio with no problems, but recently installed an HT Omega Striker 7.1 sound card and the latest drivers recommended to me by HT Omega tech support (version s81731ex). After pressing the big red "Play" button, EQ2 freezes with a black screen at about the same time I would expect the audio portion of the login screen to start playing. Any ideas? All other games and applications I've tried with this sound card work fine. I can post a dxdiag if necessary.</blockquote>Greetings,Have you disabled your onboard sound card and removed the drivers associate with it? This sounds like it might have been caused by conflicting drivers or hardware. Please give that a try and let us know if the problem persists.

Eldcen

08-27-2009, 03:49 AM

Yes, that is the first thing I did actually. I Uninstalled the motherboard sound chipset's drivers, then rebooted into BIOS and disabled the onboard audio. Only then did I put the new card in the machine and install the new drivers.

Eldcen

08-27-2009, 05:19 PM

I'm sorry if I wasn't clear above, but I'm still having the problem. Nothing I have tried has worked.

TSR-DanielH

08-27-2009, 06:37 PM

Greetings,Was the sound card the only the that changed with this upgrade? Some people have had issues with the I7 chips in which case you might want to try disabling multi-core support. If the problem persists at that point then you might want to post at least the first section of your dxdiag file.

Eldcen

08-28-2009, 01:09 PM

The sound card was the only thing changed. I was using on-board audio and EQ2 was working fine with it. I installed the sound card, and EQ2 won't boot. If I uninstall the sound card drivers, EQ2 boots again, if I re-install them, EQ2 doesn't boot. I always hangs just after pressing Play, when the screen goes black, and the music would start.I disabled multicore support, and that didn't help - still can't boot with the new sound card. I have posted the first part of a dxdiag below. I can post more, or all of it if you want. Thanks for your help. I really want to keep this sound card, and the manufacturer says it should work with EQ2. dxdiag:___________________________________------------------System Information------------------Time of this report: 8/28/2009, 12:01:08 Machine name: CORE-I7 Operating System: Windows Vista™ Home Premium (6.0, Build 6002) Service Pack 2 (6002.lh_sp2rtm.090410-1830) Language: English (Regional Setting: English)System Manufacturer: System manufacturer System Model: System Product Name BIOS: BIOS Date: 05/19/09 12:10:39 Ver: 08.00.15 Processor: Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz (8 CPUs), ~2.7GHz Memory: 6134MB RAM Page File: 1585MB used, 10904MB available Windows Dir: C:Windows DirectX Version: DirectX 10DX Setup Parameters: Not found DxDiag Version: 6.00.6001.18000 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 4850 X2 Manufacturer: ATI Technologies Inc. Chip type: ATI display adapter (0x9443) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9443&SUBSYS_E870174B&REV_00 Display Memory: 3826 MB Dedicated Memory: 1015 MB Shared Memory: 2811 MB Current Mode: 1920 x 1080 (32 bit) (60Hz) Monitor: Generic PnP Monitor Driver Name: atiumd64.dll,atidxx64.dll,atiumdag,atidxx32,atiumd va,atiumd6a.cap,atitmm64.dll Driver Version: 8.14.0010.0678 (English) DDI Version: 10.1Driver Attributes: Final Retail Driver Date/Size: 7/2/2009 12:54:53, 4059648 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/aDevice Identifier: {D7B71EE2-D703-11CF-5D76-7AC8A1C2C535} Vendor ID: 0x1002 Device ID: 0x9443 SubSys ID: 0xE870174B Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------Sound Devices------------- Description: Speakers (HTO STRIKER 7.1) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCIVEN_13F6&DEV_0111&SUBSYS_83847284&REV_10 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: cmudax3.sys Driver Version: 5.12.0001.0008 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 11/4/2008 10:10:32, 1163776 bytes Other Files: Driver Provider: HT OMEGA Inc. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No Description: Digital Output (HTO STRIKER 7.1) Default Sound Playback: No Default Voice Playback: No Hardware ID: PCIVEN_13F6&DEV_0111&SUBSYS_83847284&REV_10 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: cmudax3.sys Driver Version: 5.12.0001.0008 (English) Driver Attributes: Final Retail WHQL Logo'd: n/a Date and Size: 11/4/2008 10:10:32, 1163776 bytes Other Files: Driver Provider: HT OMEGA Inc. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Line In (HTO STRIKER 7.1) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: cmudax3.sys Driver Version: 5.12.0001.0008 (English) Driver Attributes: Final Retail Date and Size: 11/4/2008 10:10:32, 1163776 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Aux (HTO STRIKER 7.1) Default Sound Capture: No Default Voice Capture: No Driver Name: cmudax3.sys Driver Version: 5.12.0001.0008 (English) Driver Attributes: Final Retail Date and Size: 11/4/2008 10:10:32, 1163776 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: CD Player (HTO STRIKER 7.1) Default Sound Capture: No Default Voice Capture: No Driver Name: cmudax3.sys Driver Version: 5.12.0001.0008 (English) Driver Attributes: Final Retail Date and Size: 11/4/2008 10:10:32, 1163776 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Microphone (HTO STRIKER 7.1) Default Sound Capture: No Default Voice Capture: No Driver Name: cmudax3.sys Driver Version: 5.12.0001.0008 (English) Driver Attributes: Final Retail Date and Size: 11/4/2008 10:10:32, 1163776 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Wave (HTO STRIKER 7.1) Default Sound Capture: No Default Voice Capture: No Driver Name: cmudax3.sys Driver Version: 5.12.0001.0008 (English) Driver Attributes: Final Retail Date and Size: 11/4/2008 10:10:32, 1163776 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: SPDIF In (HTO STRIKER 7.1) Default Sound Capture: No Default Voice Capture: No Driver Name: cmudax3.sys Driver Version: 5.12.0001.0008 (English) Driver Attributes: Final Retail Date and Size: 11/4/2008 10:10:32, 1163776 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF Description: Stereo Mix (HTO STRIKER 7.1) Default Sound Capture: No Default Voice Capture: No Driver Name: cmudax3.sys Driver Version: 5.12.0001.0008 (English) Driver Attributes: Final Retail Date and Size: 11/4/2008 10:10:32, 1163776 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF-------------------DirectInput Devices------------------- Device Name: Mouse Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: CYBORG 3D USB Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x06A3, 0x0006 FF Driver: n/aPoll w/ Interrupt: No-----------USB Devices-----------+ USB Root Hub| Vendor/Product ID: 0x8086, 0x3A36| Matching Device ID: usbroot_hub| Service: usbhub----------------Gameport Devices----------------------------PS/2 Devices------------+ PS/2 Keyboard| Matching Device ID: *pnp0303| Upper Filters: L8042Kbd| Service: i8042prt| + Terminal Server Keyboard Driver| Matching Device ID: rootrdp_kbd| Upper Filters: kbdclass| Service: TermDD| + PS/2 Mouse| Matching Device ID: *pnp0f03| Upper Filters: L8042mou, LMouKE| Service: i8042prt| + Terminal Server Mouse Driver| Matching Device ID: rootrdp_mou| Upper Filters: mouclass| Service: TermDD

TSR-DanielH

08-28-2009, 03:41 PM

Can you find a different version of the sound card's drivers? It could just be a specific version of that is causing this problem. If they have an archive with previous versions then it might be worth trying one of those. Also, with a change in the sound card it might be necessary to remove some of the EQ2 setting files. Try moving this files to a different folder temporarily to see if that has an effect:cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.ini

Eldcen

08-28-2009, 06:13 PM

I think I got it!I moved the files you mentioned to a separate folder, but that didn't help. Your comment about drivers got me thinking, though. I looked all over HT Omega's web site and found no older drivers - in fact the newest drivers that HT Omega's tech support told me to use weren't even published on their web site. (Of course I had tried the version that is on their web site with no luck.)Then I remembered the sound card came with an installation CD... That's right - the drivers on the CD fixed the problem! First thing I usually do when installing new hardware is ignore the CD and download the most recent versions of drivers. This is the first time that was a bad idea for me.Anyway, thanks for your help, Daniel! I think I'm all set. If not I'll either let you know, or just return the sound card and go back to on-board audio. <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" />

TSR-DanielH

08-28-2009, 06:23 PM

<cite>Eldcen wrote:</cite><blockquote>Then I remembered the sound card came with an installation CD... That's right - the drivers on the CD fixed the problem! First thing I usually do when installing new hardware is ignore the CD and download the most recent versions of drivers. This is the first time that was a bad idea for me.Anyway, thanks for your help, Daniel! I think I'm all set. If not I'll either let you know, or just return the sound card and go back to on-board audio. <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" /></blockquote>I do the exact same thing in most cases. I'm glad to hear that it is working for you now. Let us know if you need any assistance in the future.