Antonia Bayle downtime.

[Zaria]

<p>With AB (and others) going down again.</p><p>I have two questions:</p><p>1. Is SoE going to add 1 day to the subscription accounts for all these affected servers?</p><p><span style="color: #ff9900;"></span></p><p><span style="color: blue;"><strong><span style="color: #ff9900;">UPDATE player_account SET subscription_days = (SELECT subscription_days FROM player_account WHERE account_number = [number] ) + 1 WHERE server_name = "Antonia_Bayle"</span> </strong></span></p><p>2. Or are your customers going to foot the bill for your lousy DB admins/servers?</p>

[Silerua]

<p>They are working as quickly and as well as they can...  Though, it is interesting that you make assumptions on how their database and overall system works.  d:  And why you posted that tidbit?  I have a feeling that they know how to add subscription amounts to our accounts by now...</p><p>Be patient.  And respectful.  It's not like they're doing this on purpose.</p><p>[EDIT:  Not sure why I quoted.  Dumb blonde moment!]</p>

[Zaria]

<p><cite>Aurelis wrote:</cite></p><blockquote><p>They are working as quickly and as well as they can...  Though, it is interesting that you make assumptions on how their database and overall system works.  d:  And why you posted that tidbit?  I have a feeling that they know how to add subscription amounts to our accounts by now...</p><p>Be patient.  And respectful.  It's not like they're doing this on purpose.</p><p>[EDIT:  Not sure why I quoted.  Dumb blonde moment!]</p></blockquote><p>Don't know why you are trolling, but i will bite... (a little)</p><p>I am a DB admin by trade, so the downtime is caused by either something <em>they</em> did, or something <em>someone</em> did.</p><p>You don't have to know alot about databases to understand why people (like myself and others) would be a little miiffed that this <strong><em>update</em></strong> or <em><strong>hotfix</strong></em> they ran wasn't done on a test environment first before applying it to a <strong>live</strong> server.</p>

[Silerua]

<p><cite>Zariaah wrote:</cite></p><blockquote><p>Don't know why you are trolling, but i will bite... (a little)</p><p>I am a DB admin by trade, so the downtime is caused by either something <em>they</em> did, or something <em>someone</em> did.</p><p>You don't have to know alot about databases to understand why people (like myself and others) would be a little miiffed that this <strong><em>update</em></strong> or <em><strong>hotfix</strong></em> they ran wasn't done on a test environment first before applying it to a <strong>live</strong> server.</p></blockquote><p>Not necessarily trolling...  I am just amused when someone comes along, not you specifically, it has happened before, posting some code like that makes a point.  d:  I have worked with MySQL myself for about 8 years, so yes I know what you're talking about and yes I know, obviously something happened...  You don't have to know much of anything about databases to know -something- happened, really.  However, what that something was is obviously hard to track down...</p><p>The part that probably came across as trolling was my slight irritation at the amount of new threads people are starting like it'll make a difference.  They know about the problem.  They're working on it.  *nod*</p><p>Do we know an update or hotfix caused this?  Where did that come from?</p><p>[EDIT:  didn't finish a sentence.  *lol*]</p>

[Wingrider01]

<p><cite>Zariaah wrote:</cite></p><blockquote><p>With AB (and others) going down again.</p><p>I have two questions:</p><p>1. Is SoE going to add 1 day to the subscription accounts for all these affected servers?</p><p><span style="color: #ff9900;"></span></p><p><span style="color: #0000ff;"><strong><span style="color: #ff9900;">UPDATE player_accountSET subscription_days = (SELECT subscription_days FROM player_account WHERE account_number = [number] ) + 1WHERE server_name = "Antonia_Bayle"</span></strong></span></p><p>2. Or are your customers going to foot the bill for your lousy DB admins/servers?</p></blockquote><p>read the terms of service for your account....</p>

[TSR-DanielH]

<p>Greetings,</p><p>Generally speaking, we do not provide compensation for service downtime.  That said, if you feel this is a special case that requires game time compensation then I would advise contacting our support line through phone, e-mail, or chat.  By contacting us directly we can discuss the situation and see if there's anything we can do to help you.</p><p>Also, please try to avoid any personal attacks in the forums.  That isn't helpful no matter what side you are taking.</p>