New Laptop, Frequent Eq2 crashes and blue screns of death...NEED HELP! [Archive]

Clymene

08-20-2009, 05:28 PM

I recently purchased the laptop of my dreams only to find that I encounter frequent client crashes whenever playing eq2. I've tried everything from running as administrator, full file scans, and in windows compatibility mode for XP. My system specs are:Windows Vista 64 Bit<ul ><li>CPU: Intel® Core™ i7-920 2.66 GHz 8M L3 Cache LGA1366</li><li>VIDEO CARD: NVIDIA GeForce GTX 280M 1GB DDR3 Video</li><li>MEMORY: 6GB (2GBx3) PC3-8500 DDR3-1066 SODIMM Memory</li></ul>Here is a copy of my crash log-SOEBuild=5831LSOEVersionString=2009/8/18 11:13:43EVERQUEST2 CRASH LOG=============================================== ================================================== =Unhandled exception EXCEPTION_ACCESS_VIOLATION at 0x0094BC02Application was trying to read from 0x00000008 Region Begins At: 0x00000000 Region Ends At: 0x00010000 Region Size Is: 0x00010000 bytes Memory Protection: PAGE_NOACCESS (00000001) Memory State: MEM_FREE Memory Type: FreeGame Data: SOEBuild: SOEBuild=5831L SOEVersionString: SOEVersionString=2009/8/18 11:13:43 OS Version: 5.1.2600 Service Pack 2 VER_SUITE_PERSONAL VER_NT_WORKSTATION CPU: 8 x86 GenuineIntel 14MHz RDTSC MSR CMPXCHG8 SSE SSE2 DirectX Version: 9.0c Video Card/Driver: [NVIDIA GeForce GTX 280M ] [nvd3dum.dll] 7.15.11.7969 {d7b71e3e-454a-11cf-c969-082902c2ca35} Time at crash: Thu Aug 20 16:17:57 2009 Login Server: none Performance: 4 Game Uptime: 80 seconds Position last frame: -56.99, -20.05, -271.22 Zone name: fprt_north Time in Zone: 2 seconds Previous Zone name: GameScene::ZR_NETWORKED_ZONE_CHANGE Multi-core support: enabled Low-Memory Mode: disabledLog: cl_eq2players_imagehost = eq2players-new-test.station.sony.com (before) cl_eq2players_imageport = 0 cl_eq2players_imageport = 80 (before) cl_eq2players_imageurl = cl_eq2players_imageurl = /uploadGamePaperdoll.action (before) cl_eq2players_headshoturl = cl_eq2players_headshoturl = /uploadGameHeadshot.action (before) cl_enable_zone_to_group_member_zone = true cl_enable_zone_to_group_member_zone = true **** Unrecognized command - cl_enable_account_banningThread Data: Primary Thread Id: 2360 Current Thread Id: 2360 Current Thread Priority: 0Memory: AddressLimitMB: 4095 Load: 31% Total physical: 1073741823 Free physical: 1073741823 Total pagefile: 2147483647 Free pagefile: 1073741823 Total virtual: 4294836224 Free virtual: 3579547648Memory Manager: Allocations: 161257 Bytes Allocated: 265109920 Max Allocations: 161785 Max Bytes Allocated: 331126176 System Memory Allocated (MB): 316 Limit: 4095 Number of Allocate Calls: 279925 Number of Free Calls: 118668Registers: EAX 0x00000000 EBX 0x0D6DFD78 ECX 0x0D62E440 EDX 0x14AE81F0 ESI 0x00000001 EDI 0x00000000 GS 0x0000002B FS 0x00000053 ES 0x0000002B DS 0x0000002B EBP 0x00000000 ESP 0x0017F8FC EIP 0x0094BC02 FLAGS 0x00010206 CS 0x00000023 SS 0x0000002BFPU Registers: CW 0x0000027F SW 0x0000003E TW 0x0000FFFFFPU Rounding Mode: NearestCall Stack:Frame 0: Invalid stack frame: Can't be readEnd of Call Stack

Clymene

08-20-2009, 05:29 PM

Stack Scan: 0x0017F8FC: 0x00B44E77, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F900: 0x14AE81F0 0x0017F904: 0x00000000 0x0017F908: 0x055B3801 0x0017F90C: 0x14AE81F0 0x0017F910: 0x0017F91C 0x0017F914: 0x01AE81F0 0x0017F918: 0x00B454EF, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F91C: 0x0094BC00, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F920: 0x00000000 0x0017F924: 0x00000000 0x0017F928: 0x00000000 0x0017F92C: 0x14AE81F0 0x0017F930: 0x00000000 0x0017F934: 0x00000010 0x0017F938: 0x03D6EF08 0x0017F93C: 0x00000000 0x0017F940: 0x011608F0, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F944: 0x00000001 0x0017F948: 0x0017F988 0x0017F94C: 0x055B3801 0x0017F950: 0x00855D41, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F954: 0x011608F0, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F958: 0x00000000 0x0017F95C: 0x01160908, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F960: 0x00000001 0x0017F964: 0x0017FAC8 0x0017F968: 0x00E52F10, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F96C: 0xFFFFFFFF, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F970: 0x0053D870, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F974: 0x00000000 0x0017F978: 0x0D50244C 0x0017F97C: 0x05E15F80 0x0017F980: 0x055B3801 0x0017F984: 0x00D22FF0, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F988: 0x05F270D0 0x0017F98C: 0x13AC1D10 0x0017F990: 0x13AC1D2F 0x0017F994: 0x13AC1D30 0x0017F998: 0x44160000 0x0017F99C: 0x13AC02C0 0x0017F9A0: 0x13AC030E 0x0017F9A4: 0x13AC0310 0x0017F9A8: 0x00000000 0x0017F9AC: 0x0017F994 0x0017F9B0: 0x00000000 0x0017F9B4: 0x0000001C 0x0017F9B8: 0x0017FA3C 0x0017F9BC: 0x13218020 0x0017F9C0: 0x0089A89C, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F9C4: 0x0000001C 0x0017F9C8: 0x03D1006C 0x0017F9CC: 0x00B059C7, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F9D0: 0x011C9C20, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F9D4: 0x00B02AA7, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F9D8: 0x0000001C 0x0017F9DC: 0x0017FA3C 0x0017F9E0: 0x0000000F 0x0017F9E4: 0x0000000E 0x0017F9E8: 0x11B77C1E 0x0017F9EC: 0x055B3801 0x0017F9F0: 0x002C2D60 0x0017F9F4: 0x0017FAB8 0x0017F9F8: 0x00E4E692, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017F9FC: 0x0017FA3C 0x0017FA00: 0x0000001C 0x0017FA04: 0x03D1006C 0x0017FA08: 0x0089A8B4, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FA0C: 0x13218020 0x0017FA10: 0x03D05340 0x0017FA14: 0x0000000F 0x0017FA18: 0x0000001C 0x0017FA1C: 0x03D575E0 0x0017FA20: 0x0017FA84 0x0017FA24: 0x03D575E0 0x0017FA28: 0x00000001 0x0017FA2C: 0x0017FA84 0x0017FA30: 0x0017FA78 0x0017FA34: 0x00B059C7, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FA38: 0x011C9C20, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FA3C: 0x00B02101, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FA40: 0x055B3801 0x0017FA44: 0x011536DC, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FA48: 0x0017FAF8 0x0017FA4C: 0x00B016E0, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FA50: 0x13218020 0x0017FA54: 0x00000001 0x0017FA58: 0x0089A92C, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FA5C: 0x13218020 0x0017FA60: 0x0089BBA8, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FA64: 0x00000000 0x0017FA68: 0x0017FA84 0x0017FA6C: 0x0017FAB8 0x0017FA70: 0x00E2D1A2, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FA74: 0xFFFFFFFF, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FA78: 0x0017FAC4 0x0017FA7C: 0x0089C935, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FA80: 0x05E15F80 0x0017FA84: 0x00000003 0x0017FA88: 0x00000000 0x0017FA8C: 0x13218020 0x0017FA90: 0x1321802F 0x0017FA94: 0x1321803C 0x0017FA98: 0x01162E38, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FA9C: 0x01162E38, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FAA0: 0x01162E39, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FAA4: 0x011536DC, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FAA8: 0x01153646, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FAAC: 0x00000000 0x0017FAB0: 0x00000000 0x0017FAB4: 0x00000000 0x0017FAB8: 0x0017FB04 0x0017FABC: 0x00E2D2C4, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FAC0: 0xFFFFFFFF, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FAC4: 0x055B3801 0x0017FAC8: 0x0017FB04 0x0017FACC: 0x00DF3733, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FAD0: 0x00000000 0x0017FAD4: 0x0053DE81, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FAD8: 0x00000000 0x0017FADC: 0x0047F2B0, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FAE0: 0x0017FAF8 0x0017FAE4: 0x055B3801 0x0017FAE8: 0x00000000 0x0017FAEC: 0x055B3900 0x0017FAF0: 0x05E15F80 0x0017FAF4: 0x055B38D8 0x0017FAF8: 0x14767190 0x0017FAFC: 0x147671AF 0x0017FB00: 0x147671BC 0x0017FB04: 0x0017FC28 0x0017FB08: 0x00DE58E8, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FB0C: 0x00000000 0x0017FB10: 0x00495F88, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FB14: 0x055B3801 0x0017FB18: 0x03D22FF0 0x0017FB1C: 0x03D26490 0x0017FB20: 0x00000000 0x0017FB24: 0x01162E38, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FB28: 0x00000000 0x0017FB2C: 0x00000001 0x0017FB30: 0x055B38D8 0x0017FB34: 0x0017FB68 0x0017FB38: 0x055B38D8 0x0017FB3C: 0x00000000 0x0017FB40: 0x00000000 0x0017FB44: 0x05E161DD 0x0017FB48: 0x00000000 0x0017FB4C: 0x057648E0 0x0017FB50: 0x0583BE50 0x0017FB54: 0x01162E38, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FB58: 0x01162E38, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FB5C: 0x01162E39, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FB60: 0x13AC1D10 0x0017FB64: 0x00000001 0x0017FB68: 0x00000000 0x0017FB6C: 0x00000001 0x0017FB70: 0x00000000 0x0017FB74: 0x00000001 0x0017FB78: 0x00000000 0x0017FB7C: 0x00000001 0x0017FB80: 0x00000000 0x0017FB84: 0x00000001 0x0017FB88: 0x03D22FF0 0x0017FB8C: 0x13218020 0x0017FB90: 0x1321802E 0x0017FB94: 0x1321803C 0x0017FB98: 0x75FF48CE, in C:Windowssyswow64kernel32.dll (0x75fe0000) 0x0017FB9C: 0x0017FBB8 0x0017FBA0: 0x3EB69A7F 0x0017FBA4: 0x00DA7A64, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FBA8: 0x00000000 0x0017FBAC: 0x0017FBC0 0x0017FBB0: 0x00013370 0x0017FBB4: 0x00000000 0x0017FBB8: 0x4799B82E 0x0017FBBC: 0x00000000 0x0017FBC0: 0x0017FBEC 0x0017FBC4: 0x0089E8D4, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FBC8: 0x011D7744, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FBCC: 0x00C29BB1, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FBD0: 0x03D22FF0 0x0017FBD4: 0x05E6A0F0 0x0017FBD8: 0x00000000 0x0017FBDC: 0x3F55C9E9 0x0017FBE0: 0x0017FC14 0x0017FBE4: 0x00E2D4AB, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FBE8: 0xFFFFFFFF, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FBEC: 0x0017FC20 0x0017FBF0: 0x0089E8FB, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FBF4: 0x008A02C8, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FBF8: 0x77B40592, in C:WindowsSysWOW64ntdll.dll (0x77b20000) 0x0017FBFC: 0x765B1407, in C:Windowssyswow64PSAPI.DLL (0x765b0000) 0x0017FC00: 0xFFFFFFFF, in C:Windowssyswow64PSAPI.DLL (0x765b0000) 0x0017FC04: 0x00000003 0x0017FC08: 0x0017FC1C 0x0017FC0C: 0x00000030 0x0017FC10: 0x00000000 0x0017FC14: 0x03D22FF0 0x0017FC18: 0x00000215 0x0017FC1C: 0x30B4C000 0x0017FC20: 0x2AA27000 0x0017FC24: 0x0005192F 0x0017FC28: 0x0017FC7C 0x0017FC2C: 0x00DE84BE, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FC30: 0x00000000 0x0017FC34: 0x0049720E, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FC38: 0x03D22FF0 0x0017FC3C: 0x00000215 0x0017FC40: 0x00000000 0x0017FC44: 0x01162E38, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FC48: 0x01CA21D3 0x0017FC4C: 0x00000000 0x0017FC50: 0x0040158E, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FC54: 0x00000000 0x0017FC58: 0x77B4042D, in C:WindowsSysWOW64ntdll.dll (0x77b20000) 0x0017FC5C: 0x75FFEBB8, in C:Windowssyswow64kernel32.dll (0x75fe0000) 0x0017FC60: 0x00000154 0x0017FC64: 0x00000001 0x0017FC68: 0x0017FC84 0x0017FC6C: 0x00000000 0x0017FC70: 0x008B1FA1, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FC74: 0x00000154 0x0017FC78: 0x00000001 0x0017FC7C: 0x0017FE2C 0x0017FC80: 0x00DE8538, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FC84: 0xFFFFFFFF, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FC88: 0x004165E7, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FC8C: 0xFFFDE000 0x0017FC90: 0x775C4B00, in C:Windowssyswow64GDI32.dll (0x775b0000) 0x0017FC94: 0x0201094E 0x0017FC98: 0x0017FF88 0x0017FC9C: 0x0000BB8E 0x0017FCA0: 0x000001AA 0x0017FCA4: 0x0089BBA8, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FCA8: 0x0017FD3C 0x0017FCAC: 0x00E4E692, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FCB0: 0x3F800000 0x0017FCB4: 0x000001E0 0x0017FCB8: 0x00002388 0x0017FCBC: 0x03D74130 0x0017FCC0: 0x457FF000 0x0017FCC4: 0x00C27944, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FCC8: 0x00000018 0x0017FCCC: 0x0017FD0C 0x0017FCD0: 0x0000002C 0x0017FCD4: 0x0017FD34 0x0017FCD8: 0x0000001C 0x0017FCDC: 0x011D76B0, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FCE0: 0x00002388 0x0017FCE4: 0x000001E0 0x0017FCE8: 0x39800801 0x0017FCEC: 0x00C27080, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FCF0: 0x011D7744, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000) 0x0017FCF4: 0x00000001 0x0017FCF8: 0x00C28651, in C:Program Files (x86)SonyEverQuest IIEverQuest2.exe (0x00400000)End of Stack ScanEND OF LOGAny help or advice is greatly appreciated in advance, thanks!

TSR-DanielH

08-20-2009, 08:11 PM

Greetings,If possible, I would like you to disable a few of the options in game to see if that has an effect on the crashes. The 3 options are listed below:-Multi-core support-GPU shadows-Voice ChatVoice chat and the shadows have undergone some changes recently, so it would be a good idea to rule them out as a possible cause. Also, I have heard reports from a couple of people having trouble with the I7 chips, which is why I would suggest disabling multi-core support.Obviously if this doesn't work then you can re-enable those features. I'd just like to see if turning them off allows you to play without crashing.

Clymene

08-20-2009, 10:42 PM

So I tried all of your suggestions and turned everything you said to off. I played crash free for about an hour, then decided to turn each one on one at a time to rule out which it was. I was able to turn all 3 on and still no crash. Then, I loaded up Fraps and crashed almost immediately. I'm moderately sure that it's fraps conflicting with the game, and nothing within the game itself. Thanks again though for the hasty response.

TSR-DanielH

08-26-2009, 07:15 PM

<cite>Sihd@Nagafen wrote:</cite><blockquote>So I tried all of your suggestions and turned everything you said to off. I played crash free for about an hour, then decided to turn each one on one at a time to rule out which it was. I was able to turn all 3 on and still no crash. Then, I loaded up Fraps and crashed almost immediately. I'm moderately sure that it's fraps conflicting with the game, and nothing within the game itself. Thanks again though for the hasty response.</blockquote>Fraps, like most video capture programs, will put a lot of stress on the computer. You can try to minimize that stress in several ways, though. One of the easiest is to set your game resolution equal to your recording resolution so it doesn't need to convert in real time. Video editing definitely isn't my specialty, though, so you might want to try asking for tips on a forum dedicated to the topic.