Game hangs on load due to sound problem. [Archive]

Xahtiz

08-18-2009, 11:36 PM

After logging in and clicking the PLAY button, the Everquest2.exe file starts loading. The screen blanks and the EQ2 default cursor shows and then the game stops. I've narrowed it down to the sound card, and have tried several steps to fix the issue. If I disable my sound card in the device manager, then the game loads just fine (without sound of course). If I then re-enable the card the game hangs again.Curious enough, the exact same thing occurs with Vanguard. Must be shared code or something.I followed the advice in this thread to no avail (not that it really had a solution):<a href="http://forums.station.sony.com/eq2/posts/list.m?&topic_id=445678" target="_blank">http://forums.station.sony.com/eq2/...topic_id=445678</a>Other things I've tried:1. New motherboard (onboard sound)2. New sound card (HTO Striker 7.1)3. New drivers4. Old drivers5. Direct X 9/10The only thing I haven't done is reinstall my system, which I refuse to do considering I have several other games that work just fine with all of the setting above. At this point I am looking for one of two things:1. A clear-cut solution to the problem2. A way to disable the sound in EQ2 (like you can in Vanguard).Thanks.

Xahtiz

08-18-2009, 11:42 PM

Here is my DxDiag info for the curious:------------------System Information------------------Time of this report: 8/18/2009, 21:11:46 Machine name: SHADOW Operating System: Windows Vista™ Ultimate (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.090302-1506) Language: English (Regional Setting: English)System Manufacturer: Gigabyte Technology Co., Ltd. System Model: GA-MA785G-UD3H BIOS: Award Modular BIOS v6.00PG Processor: AMD Phenom(tm) 9950 Quad-Core Processor (4 CPUs), ~2.6GHz Memory: 3326MB RAM Page File: 1791MB used, 5082MB available Windows Dir: C:Windows DirectX Version: DirectX 10DX Setup Parameters: Not found DxDiag Version: 6.00.6001.18000 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 4800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI display adapter (0x9442) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9442&SUBSYS_21B81458&REV_00 Display Memory: 2425 MB Dedicated Memory: 1018 MB Shared Memory: 1406 MB Current Mode: 1920 x 1200 (32 bit) (60Hz) Monitor: Generic PnP Monitor Driver Name: atiumdag.dll,atidxx32.dll,atidxx64,atiumdva.cap,at iumd64,atiumd6a,atitmm64 Driver Version: 8.14.0010.0685 (English) DDI Version: 10.1Driver Attributes: Final Retail Driver Date/Size: 7/14/2009 19:54:52, 3370496 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71EE2-D702-11CF-4575-B201A1C2C535} Vendor ID: 0x1002 Device ID: 0x9442 SubSys ID: 0x21B81458 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------Sound Devices------------- Description: Realtek Digital Output (Realtek High Definition Audio) Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0885&SUBSYS_1458A002&REV_1001 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: RTKVHDA.sys Driver Version: 6.00.0001.5864 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 6/2/2009 04:04:56, 2364960 bytes Other Files: Driver Provider: Realtek Semiconductor Corp. HW Accel Level: Basic Cap Flags: 0xF1F Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0 HW Memory: 0 Voice Management: No EAX(tm) 2.0 Listen/Src: No, No I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices--------------------- Description: Realtek Digital Input (Realtek High Definition Audio) Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: RTKVHDA.sys Driver Version: 6.00.0001.5864 (English) Driver Attributes: Final Retail Date and Size: 6/2/2009 04:04:56, 2364960 bytes Cap Flags: 0x1 Format Flags: 0xFFFFF-------------------DirectInput Devices------------------- Device Name: Mouse Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC517 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC517 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC517 FF Driver: n/a Device Name: USB Receiver Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC517 FF Driver: n/aPoll w/ Interrupt: No

TSR-DanielH

08-19-2009, 04:49 PM

Greetings,Did this just start happening recently or has this always happened on the effected computer? Was anything changed around the time that this started happening?Since you have tried several different drivers and even a different card, it might be an issue with driver residue on the system. I would advise running a registry cleaner to clear out any old driver files that might be hanging around. Let us know if that has an effect on the issue.

Xahtiz

08-19-2009, 11:02 PM

I bought the computer back in January, at that time I was playing Vanguard and it happened from day one. Fortunately, Vanguard had a way to disable the sound so I didn't have to fiddle with my sound card each time I loaded the game. While disappointing, it still made the game reasonably playable.I tried cleaning the registry, and although my system probably needed it, it did not fix the problem. At this point, as much as I hate to say it, I'm going to try to reinstall the system. I'll post back here with my findings.

Xahtiz

08-20-2009, 05:10 PM

Fortunately, I solved this one without having to re-install my system. Your idea of cleaning the registry gave me the idea to also check my device drivers. Windows keeps former/un-used devices around even though they aren't "active". I used the following steps to find those and clear them out.<ol><li>Open the “Start” menu and choose “Run…"</li><li>Type in “cmd” (without the quotes) and click “ok”.</li><li>At the cmd prompt, type in “set devmgr_show_nonpresent_devices=1″ (without the quotes) and press enter. (Note that nothing seems to happen–this is ok. We are actually setting an environment variable which is going to help us to see hidden devices)</li><li>On the next cmd prompt line, type in “devmgmt.msc” (without the quotes) and press enter. This will launch the Windows Device Manager Console.</li><li>In the Device Manager Console, from the “View” menu, select “Show Hidden Devices”</li></ol>And then remove the devices that aren't used/needed. I still think my other motherboard was the culprit and when I replaced the board, it still kept the drivers for it around.Having said that, I find it interesting that the EQ2 system would scan through non-active drivers. All the more strange considering if I completely disable all sound drivers it then skips the step. Anyway, I'm glad this was solved and thank you TSR-DanielH. I've liked your posts that I've read, I find them helpful and pushing toward a solution rather than the same old "re-install" mantra. Keep up the good work!

TSR-DanielH

08-20-2009, 08:16 PM

<cite>Xahtiz wrote:</cite><blockquote>Having said that, I find it interesting that the EQ2 system would scan through non-active drivers. All the more strange considering if I completely disable all sound drivers it then skips the step. Anyway, I'm glad this was solved and thank you TSR-DanielH. I've liked your posts that I've read, I find them helpful and pushing toward a solution rather than the same old "re-install" mantra. Keep up the good work!</blockquote>Thank you for your kind words. I'm glad I was able to point you in the right direction at the very least. Please let us know if you need any help in the future.

Wolphin

08-21-2009, 04:41 PM

sounds like you are experiencing <a href="http://forums.station.sony.com/eq2/posts/list.m?start=75&topic_id=454862�" target="_blank">this</a>