Account System Maintenance caused Account to be closed

[DrkVsr]

<p><span style="font-size: small; color: #800000; font-family: comic sans ms,sans-serif;">Sent a PM to Kiara, but right after sending ah lost the privilege to even <em>read</em> PM's so don't know if she tried to reply so will post here</span></p><p><span style="font-size: small; color: #800000; font-family: comic sans ms,sans-serif;">Ah have always paid for mah account via automatic payment (ie SOE sends the bill and the bank automatically pays it on the 4th of every month), but now after 5 years and 11 months mah account has been closed because SOE didn't send out the bill</span></p><p><span style="font-size: small; color: #800000; font-family: comic sans ms,sans-serif;">Ah periodically take time off from playing (but keep paying so when ah get the urge to play ah just need to make sure ah'm patched up-to-date) and don't check the forums as often as ah used to so missed the notice, only found out as ah logged in to check everything was patched before registering SWG</span></p><p><span style="font-size: small; color: #800000; font-family: comic sans ms,sans-serif;">Mah main question is: if ah re-subsribe to the All-Access/Station Pass, will it still be charged on the 4th of the month or will it change to the date ah re-sub?</span></p>

[Kiara]

<p>I did try to reply and couldn't.</p><p>Your best bet is to call CS (if that's feasible) and explain the situation to them.  They'll have answers that I won't be able to give you.</p>

[TSR-DanielH]

<p>Greetings,</p><p>It sounds like your ability to PM was turned off when the subscription expired.  That happens automatically.  As Kiara mentioned, contacting phone, chat, or e-mail support would be the best way to resolve this issue.  We'll need to ask you for some information that we can not request over the forums.  The following link contains all of our contact information:</p><p><a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p>

[DrkVsr]

<p><span style="font-size: small; color: #800000; font-family: comic sans ms,sans-serif;">Phone and email are not an option, can ah do the Live Chat if mah account has been closed?</span></p>

[TSR-KenC]

<p>You can create a new account to speak from and access the live chat there, if chat is your best option.</p>

[DrkVsr]

<p><span style="font-size: small; color: #800000; font-family: comic sans ms,sans-serif;">Basically just want to know: is the billing from the date you (re-)subribe or is it on the 4th of the month regardless of what day you (re-)subscribe?</span></p>

[Dalwhinnie]

<p>Not an expert but have years of billing history with SOE, recurring billing will start on the resubscribe day. You don't pay for the days you missed.</p>

[DrkVsr]

<p><span style="font-size: small; color: #800000; font-family: comic sans ms,sans-serif;">Thank you, have had years of continuous automatic billing on the 4th (even though initial subscription was on the 14th) so will just wait until the 4th of next month then to re-start</span></p>

[TSR-DanielH]

<p><cite>DrkVsr wrote:</cite></p><blockquote><p><span style="font-size: small; font-family: comic sans ms,sans-serif; color: #800000;">Thank you, have had years of continuous automatic billing on the 4th (even though initial subscription was on the 14th) so will just wait until the 4th of next month then to re-start</span></p></blockquote><p>Keep in mind that it is a 30 day subscription, not a 1 month subscription.  Because of that, the billing wont always be on the same date.</p>

[DrkVsr]

<p><span style="font-size: small; color: #800000; font-family: comic sans ms,sans-serif;">Hmmm, it has always been on the 4th of the month since May '05 when ah switched to the Station Access to play EQ & EQ2, before then it was always the 15th of the month</span></p>

[TSR-DanielH]

<p><cite>DrkVsr wrote:</cite></p><blockquote><p><span style="font-size: small; font-family: comic sans ms,sans-serif; color: #800000;">Hmmm, it has always been on the 4th of the month since May '05 when ah switched to the Station Access to play EQ & EQ2, before then it was always the 15th of the month</span></p></blockquote><p>That's strange.  Feel free to send me a PM with your station name when you can and I'll check into that for you.</p>

[DrkVsr]

<p><span style="font-size: small; color: #800000; font-family: comic sans ms,sans-serif;">Sending a PM might be tricky, as ah don't have an active account <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" /></span></p><p><span style="font-size: small; color: #800000; font-family: Comic Sans MS;">Wait, are you saying getting the bill on the same date for the past 4 years was a bug<img src="/eq2/images/smilies/0a4d7238daa496a758252d0a2b1a1384.gif" border="0" /></span></p>

[TSR-DanielH]

<p><cite>DrkVsr wrote:</cite></p><blockquote><p><span style="font-size: small; font-family: comic sans ms,sans-serif; color: #800000;">Sending a PM might be tricky, as ah don't have an active account <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" /></span></p><p><span style="font-size: small; font-family: Comic Sans MS; color: #800000;">Wait, are you saying getting the bill on the same date for the past 4 years was a bug<img src="/eq2/images/smilies/0a4d7238daa496a758252d0a2b1a1384.gif" border="0" /></span></p></blockquote><p>I seriously doubt it was a bug.  I really couldn't tell you why it would bill like that without checking the account, though.</p>

[DrkVsr]

<p><span style="font-size: medium; color: #800000; font-family: comic sans ms,sans-serif;">It was a (bad attempt at a) joke about it being a bug, but ah did like the consistency of the bill always being paid on the same date and would really like that to continue</span></p><p><span style="font-size: medium; color: #800000; font-family: Comic Sans MS;">How can ah give you mah station name without being able to use PMs? (that is not meant to sound nasty but a genuine query as ah would like this sorted)</span></p>

[TSR-DanielH]

<p>If you can't send a PM then you will need to contact me through phone or e-mail support.  Ask that the ticket be assigned to me and I will take a look at it and respond via e-mail.  You can find our contact information a couple of posts back.</p>

[DrkVsr]

<p><span style="font-size: medium; color: #800000; font-family: comic sans ms,sans-serif;">Unfortunately, ah don't have access to email and don't use phones</span></p>

[TSR-DanielH]

<p><cite>DrkVsr wrote:</cite></p><blockquote><p><span style="font-size: medium; font-family: comic sans ms,sans-serif; color: #800000;">Unfortunately, ah don't have access to email and don't use phones</span></p></blockquote><p><img src="/eq2/images/smilies/0320a00cb4bb5629ab9fc2bc1fcc4e9e.gif" border="0" /></p><p>Create a free e-mail address.  Everybody has access to e-mail if they have a connection to the internet.  Here are some of the more common choices:</p><p><a href="http://www.hotmail.com/" target="_blank" rel="nofollow">http://www.hotmail.com/</a></p><p><a href="http://www.yahoo.com/" target="_blank" rel="nofollow">http://www.yahoo.com/</a></p><p><a href="http://www.gmail.com/" target="_blank" rel="nofollow">http://www.gmail.com/</a></p>

[DrkVsr]

<p><span style="font-size: medium; color: #800000; font-family: comic sans ms,sans-serif;">If ah use another email to have this settled, will that do anything with the email ah initially signed up with? Still have that email, it's just that it's been over a year since ah've had the chance to sort it out (should have clarified that)</span></p>

[TSR-DanielH]

<p><cite>DrkVsr wrote:</cite></p><blockquote><p><span style="font-size: medium; font-family: comic sans ms,sans-serif; color: #800000;">If ah use another email to have this settled, will that do anything with the email ah initially signed up with? Still have that email, it's just that it's been over a year since ah've had the chance to sort it out (should have clarified that)</span></p></blockquote><p>It should not cause a problem if you submit it from a different e-mail.</p><p>That said, you don't even need an e-mail address to submit an e-mail ticket.  You can just go to the following website:</p><p><a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p><p>Click on the 'E-mail Support' tab on that page, log in with your name and password, then fill out a ticket.  If you do it that way then you'll want to check it regularly, though, since you wont be checking your e-mail for updates.</p><p>Please let me know if you have any questions.</p>

[DrkVsr]

<p><span style="font-size: medium; color: #800000; font-family: comic sans ms,sans-serif;">Forgot, tried that before and kept getting a "Certificate Error: Navigation Blocked" every time ah try and log in to either Email or Chat Support</span></p>

[TSR-DanielH]

<p><cite>DrkVsr wrote:</cite></p><blockquote><p><span style="font-size: medium; font-family: comic sans ms,sans-serif; color: #800000;">Forgot, tried that before and kept getting a "Certificate Error: Navigation Blocked" every time ah try and log in to either Email or Chat Support</span></p></blockquote><p>There should be an option to 'continue anyway' on that page.  If you select that option then you should be able to submit a ticket.</p>

[DrkVsr]

<p><span style="font-size: medium; color: #800000; font-family: comic sans ms,sans-serif;">Thank you, that worked</span></p><p><span style="font-size: medium; color: #800000; font-family: Comic Sans MS;">Now, umm, to figure out what ah'm going to put in the ticket</span></p>

[DrkVsr]

<p><span style="font-size: medium; color: #800000; font-family: comic sans ms,sans-serif;">Ok, submitted the ticket, ah believe ah explained things</span></p>

[TSR-DanielH]

<p><cite>DrkVsr wrote:</cite></p><blockquote><p><span style="font-size: medium; font-family: comic sans ms,sans-serif; color: #800000;">Ok, submitted the ticket, ah believe ah explained things</span></p></blockquote><p>The response time on e-mails is incredibly short right now so they should be contacting you shortly.  Let us know if you have any further questions.</p>

[DrkVsr]

<p><span style="font-size: medium; color: #800000; font-family: comic sans ms,sans-serif;">TSR Edward R appears to have resolved mah queries</span></p>

[TSR-DanielH]

<p><cite>DrkVsr wrote:</cite></p><blockquote><p><span style="font-size: medium; font-family: comic sans ms,sans-serif; color: #800000;">TSR Edward R appears to have resolved mah queries</span></p></blockquote><p>Great, I'm glad Ed was able to resolve this for you.  Please let us know if you need any assistance in the future.</p>