Receiving Zone Info, feel free to stand up, stretch, get your degree... [Archive]

Cloakentuna

08-11-2009, 10:38 PM

I don't know if anybody else is having this issue but my guildies and I, and everybody that I've talked to on the Qeynos side on Nagafen has been having rediculous zone times lately. Everybody is getting hung up at "Receiving Zone Info" for 5+ minutes at a time. I've now been zoning to Moors for 6 minutes, and previously was zoning for 5 minutes trying to zone into Loping on the way to Zarakon before it finally kicked me through and let me zone in, as was the case with the rest of my guild. This has been happening for about 2-3 weeks now, and lag on the server as a whole has increased close to 3 fold. This is really getting borderline unplayable.

Bodiddle

08-11-2009, 11:00 PM

Thank you for the laugh I needed it after restarting, rebooting, etc. thinking I was the only one , but no low and behold there are many stuck at receiveing zone info . So thanks for the laugh and 25-30mins later I am finally in dare I zone again......

Wytie

08-12-2009, 12:27 AM

Burnt into my monitor lol<img src="http://i265.photobucket.com/albums/ii232/robertvogt42/zoning.jpg" width="384" height="205" />

CovetableSquid

08-12-2009, 12:31 AM

Don't feel bad misery loves company even from the Freeport side. This is highly annoying. Just want to let you know you are not alone in zoning issues. Most everyone seems to be having it also.

CovetableSquid

08-12-2009, 12:33 AM

Oh yeah and if you camp out only to find the server off line and then have that message dissapear you get the error message is "The server could not find your character. Please exit and rerun the patcher."

TSR-DanielH

08-12-2009, 04:17 PM

I spoke with the lead of the in game team and she told me that they have open tickets with the ops team related to issues with Nagafen. I also noticed that Nagafen doesn't seem to be resolving to the standard American server location(nagafen.everquest2.com). Instead it is resolving to nagafen.everquest2.co.uk. I'm going to contact the ops team and see if I can get somre more information here.At the moment the answer is that this is a known issue that they are working to correct, though.

Cloakentuna

08-12-2009, 05:22 PM

Good to hear, thanks for filling us in.

Sprin

08-13-2009, 10:31 PM

Sprin

08-13-2009, 10:32 PM

<cite>TSR-DanielH wrote:</cite><blockquote>I spoke with the lead of the in game team and she told me that they have open tickets with the ops team related to issues with Nagafen. I also noticed that Nagafen doesn't seem to be resolving to the standard American server location(nagafen.everquest2.com). Instead it is resolving to nagafen.everquest2.co.uk. I'm going to contact the ops team and see if I can get somre more information here.At the moment the answer is that this is a known issue that they are working to correct, though.</blockquote>open tickets? work orders to fix unplayable lag that services 1000's of people? work orders are for fixing a printer that has a black line going through it, jacked up servers that prevent zoning on a server needs to be fixed immediately... please fix this.... you cant zone on Nagafen server.. this is ridiculous? why isnt this fixed by now? its been 2 or 3 days!!! I would submit a feedback in game except i cant log in to do it because the game is borked...

Wytie

08-13-2009, 10:43 PM

<cite>TSR-DanielH wrote:</cite><blockquote>I spoke with the lead of the in game team and she told me that they have open tickets with the ops team related to issues with Nagafen. I also noticed that Nagafen doesn't seem to be resolving to the standard American server location(nagafen.everquest2.com). Instead it is resolving to nagafen.everquest2.co.uk. I'm going to contact the ops team and see if I can get somre more information here.At the moment the answer is that this is a known issue that they are working to correct, though.</blockquote>Does this have anything to do with the upcomming merge from the Venekor server?Im going to be quite honest, the stupid zone loading times SUCK.I have honestly spent more time zoning than playing the past week, no matter what zone I try to go to.

Kru

08-13-2009, 10:44 PM

It is pretty ridiculous. This has been an ongoing issue for almost 2 weeks now. I can't fathom how any company can let such a huge issue that affects thousands of people be a problem for so long.Had this happened with World of Warcraft, I guarantee you Blizzard would have the issue resolved within 48 hours. Going on 2 weeks now...

TSR-DanielH

08-13-2009, 10:51 PM

<cite>Paill@Nagafen wrote:</cite><blockquote>Does this have anything to do with the upcomming merge from the Venekor server?</blockquote>While I am not the person investigating this problem, I have been informed that it is not related to the upcoming server merge. I will post updates as I receive them. I appreciate everyone's patience with this matter.

Wytie

08-13-2009, 10:55 PM

<cite>TSR-DanielH wrote:</cite><blockquote><cite>Paill@Nagafen wrote:</cite><blockquote>Does this have anything to do with the upcomming merge from the Venekor server?</blockquote>While I am not the person investigating this problem, I have been informed that it is not related to the upcoming server merge. I will post updates as I receive them. I appreciate everyone's patience with this matter.</blockquote>Thanks for the info, right now Im loading rather than raiding like I normally do, my whole guild is actually. Its actually the worst right now than its ever been, so you will have to excuse our frustration.

TSR-DanielH

08-13-2009, 10:57 PM

<cite>Paill@Nagafen wrote:</cite><blockquote>Thanks for the info, right now Im loading rather than raiding like I normally do, my whole guild is actually. Its actually the worst right now than its ever been, so you will have to excuse our frustration.</blockquote>I'm a player myself, so I can certainly understand your frustration. Hopefully I'll have some good news to report soon.

Crabshack

08-13-2009, 11:00 PM

The time is now 9:50. Our raid ended at 9:10. It's now taken us 40 minutes to get to our next zone. Currently we have 30+ people totally locked out of being able to zone. Most are waiting for zone info, a few were lucky enough to actually get in, but if they try to zone again they are stuck with the rest of us. Some of us logged back in to a completely empty set of hotbars. We're likely 10-20 minutes away from actually getting everyone logged back into the game and able to get into our next zone. This is assuming I don't just cancel the rest of the raid night.This is the current state of nagafen for the past week at minimum. So lets do this, fix the login server. This is not an isolated problem. It still doesn't resolve to nagafen.everquest.com and still instead responds to nagafen.everquest2.co.uk. You're making the paying customers on the most active server in your game very disapointed with the lack of response on this issue.

Kkolbe

08-14-2009, 12:21 AM

Ya this is getting nuts, I can zone 3 times before i have to restart the game, because it gets stuck receiving zone info. I guess ill pick my favorite zone and just play there until they fix this..

Wytie

08-14-2009, 05:56 PM

Hmmm guess no EQ2 this weekend, because Id rather play another game ANY GAME than stare at the zone loading screen all weekend. GGSince this issue isnt important enough I guess Ill pick up the new Madden 2010, I bet I could play a whole season before I loaded into the guild hall...........

Knesh

08-14-2009, 05:59 PM

This also is happening frequently on the butcherblock server - I have noticed it among other guildies and players as well we get stuck on the receiving zone info for longer than normal!

Sprin

08-14-2009, 06:37 PM

fixed yet?First time in weeks i have a free weekend to play lots.. figures...Wish they cared more about this stuff then they do... /sigh

Sprin

08-15-2009, 07:53 PM

maybe they should put a few more "tickets" in for this fix since the first one seemed to have gotten lost..Fix please? any day now? its only been weeks... maybe an electronic ticket system for your IT dept? Maybe the writing was hard to read? Any word? because this is ridiculous.... any respectable business would offer a money back refund for this time that their service was down... but SOE just ignores everything... typical

Trellium

08-15-2009, 08:18 PM

This issue has been happening for months on Lucan DLere as well, and I have been posting tech support threads.Exact same issue described in this thread. It happens on all of our computers, which range from XP boxes with 2GB of RAM and NVidia 7600 series cards, to Windows 7 (RTM) with 4 gigs of RAM and Radeon 4850 cards.

Kru

08-15-2009, 09:24 PM

<cite>Trellium wrote:</cite><blockquote>This issue has been happening for months on Lucan DLere as well, and I have been posting tech support threads.Exact same issue described in this thread. It happens on all of our computers, which range from XP boxes with 2GB of RAM and NVidia 7600 series cards, to Windows 7 (RTM) with 4 gigs of RAM and Radeon 4850 cards.</blockquote>It has nothing to do with your computer. It's EQ2's servers...This has been going on for almost 3 weeks on Nagafen. It's disheartening to hear it's been happening for months on Lucan D'Lere, since that means Nagafen's problem likely won't be fixed for a very long time.

Cloakentuna

08-15-2009, 09:43 PM

Just got this nice new monitor today, and I've almost put my fist through it already because of these zoning shenanigans.

Crabshack

08-15-2009, 09:46 PM

"ok guys flag for zarrakon is set, please zone out." 15 minutes later, still receiving zone info.What is a sure fire way to get your highest population server find a new mmo? Not fix this ASAP.Lets get an official update on this issue and an ETA please on the fix.

Wytie

08-15-2009, 09:47 PM

Seems to be at its very worst when we are raiding!!!Recap of this thread:Zone load times suck horriably during peek server time. Makes doing almost anything impossible.This is not fun.Its not getting any better!

Terreciel

08-16-2009, 07:24 PM

Worse than ever today. Every single time I've changed characters I've gotten the error message about the server being down and then the game quits completely. Zoning times are terrible. The problem is even worse on my older machine.And a dev only checks in once a week to tell us that 'someone is looking at it.' I wonder if the issue isn't a problem with resolving to the 'wrong' server, but that Sony has purposely routed Nagafen to the UK server.

Cloakentuna

08-16-2009, 08:27 PM

My night so far tonight:6:30 get kicked out of game.7:10 finally get back into the game and use the rally flag to make my way to YIS.7:30 still trying to zone into YIS.Raids started 30 minutes ago and we still haven't made it into the zone because of the horrible state of the servers and lack of fix.

Malicorp

08-16-2009, 09:14 PM

<cite>TSR-DanielH wrote:</cite><blockquote><cite>Paill@Nagafen wrote:</cite><blockquote>Does this have anything to do with the upcomming merge from the Venekor server?</blockquote>While I am not the person investigating this problem, I have been informed that it is not related to the upcoming server merge. I will post updates as I receive them. I appreciate everyone's patience with this matter.</blockquote>Will active accounts on Nagafen be credited with free play days or something to compensate for Sony's failure to fix this issue for more than a week? I can understand that difficulties can arrise in any product, but we're essentially paying for a broken product right now. Only seems reasonable that we should be awarded something for baring with you while you take your time addressing this issue.

Wytie

08-16-2009, 09:19 PM

I dont think SONY realizes the MAGINATUDE of suck that is really going on here, during peek time, trying to zone someplace.Really..... This isnt a freakn joke and Im beyond [Removed for Content] the hell off.What the hell are we supose to do, there has been plently of time to figure out the freakn problem, we are beyond the patience part!!!

Kru

08-16-2009, 09:20 PM

Lag is even worse tonight than it was before. Why is it taking so long to fix?! This is making the game completely UNPLAYABLE. Why isn't this priority #1? I just don't understand it. I will be calling customer service tomorrow and asking for refunded game days. This is absolutely ridiculous.

Cloakentuna

08-16-2009, 09:27 PM

<cite>Kruhl wrote:</cite><blockquote>Lag is even worse tonight than it was before. Why is it taking so long to fix?! This is making the game completely UNPLAYABLE. Why isn't this priority #1? I just don't understand it. I will be calling customer service tomorrow and asking for refunded game days. This is absolutely ridiculous.</blockquote>Hmmm, I think I might do just that as well!

gfx

08-16-2009, 10:29 PM

Getting this ALL the time!

Sprin

08-17-2009, 12:36 PM

<cite>Vinasaar@Nagafen wrote:</cite><blockquote>Getting this ALL the time!</blockquote>Yeah its not just peak times that this is happening....

Daalilama

08-19-2009, 03:05 PM

Question...why is anyone shocked at this...tbh both the zone issue and the broker issue have been rearing their ugly heads for least a year now...and it has been a steady increase in magnitude....Question everyone remember what was the standard response from CS bout the cause ...your PC is to blame...BTW I do enjoy logging in for 4 hours only to spend nearly 3 hours of that playing zoning into log server ping pong

TSR-DanielH

08-19-2009, 03:25 PM

I believe the specific issue with Nagafen has been resolved or is getting resolved currently. Let us know if you are still experiencing severe lag problems.

Kru

08-20-2009, 09:31 PM

Thursday August 20th, 8:30pm EST.Zoning from guild hall to guild flag. Stuck on receiving zone info for 4 minutes and counting..

Kru

08-30-2009, 09:55 PM

Sunday August 30th, 8:55 pm EST. Stuck on receiving zone info zoning into Guild hall, 3 minutes and counting.

Kru

08-30-2009, 10:04 PM

9:04 PM, zoning from guild flag to Moors, stuck at receiving zone info for at least 4 minutes.

Kru

08-30-2009, 10:12 PM

9:12 PM, zoning into Ykesha's Inner Stronghold, 6 minutes stuck in receiving zone info and counting.

stayx

08-31-2009, 10:17 AM

Can any dev looking on this -> <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=457992" target="_blank" rel="nofollow">http://forums.station.sony.com/eq2/...topic_id=457992</a> ???

TSR-DanielH

08-31-2009, 08:11 PM

<cite>stayx wrote:</cite><blockquote>Can any dev looking on this -> <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=457992" target="_blank">http://forums.station.sony.com/eq2/...topic_id=457992</a> ???</blockquote>It appears that the QA team is currently looking into that issue. Hopefully they should be able to reproduce it shortly so that the dev team can get it corrected. That said, you're asking about the test server in a thread about Nagafen lag and we really don't support the test server in the tech department. In testing, where you originally posted that, is the place to be.

zdonov

09-04-2009, 08:30 PM

I can't even log into the game <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />Yesterday tried 3 times, stuck on receiving zone info, takes like 8 minutes then just kicks me to log in...Doing it again today, I'm on attempt 2.

TSR-DanielH

09-08-2009, 08:27 PM

<cite>zdonovan wrote:</cite><blockquote>I can't even log into the game <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" />Yesterday tried 3 times, stuck on receiving zone info, takes like 8 minutes then just kicks me to log in...Doing it again today, I'm on attempt 2.</blockquote>That sounds like a firewall or router issue. Open the exception list for your firewall and delete any entries with the words EQ2, Everquest2, or launchpad. Then restart your computer and load the game again by right clicking and selecting 'run as administrator'.If the problem persists at that point then I would suggest bypassing the router so you are plugged directly into the modem. That will tell us whether or not it is a problem with the router. Let us know if that corrects the problem.

Wytie

09-11-2009, 12:21 PM

I just want to thank who ever did what, to fix the issue for the time being.I can tell a huge difference in not only zone times but instance lag in general.One can only hope it will stay that way.thanks again!

Eltan

09-12-2009, 09:37 PM

this is happening on Befallen too. Stuck at recieving zone info, kicked back to character select, 'sorry, you have a character in world already', and rinse and repeat. over and over and over.It's much worse today (saturday) than it has been in the last 3 weeks combined.#$%@ this is annoying.

Nark

09-12-2009, 10:40 PM

I was having the same problem on Oasis. I checked the Task Manager and noticed that StationLauncher.exe was using 82% of my CPU. I am now logging directly from the Everquest 2 folder in Program Files. It was taking 2-5 minutes to zone, but now it is 15-20 seconds. Might be worth a try.

Kulianya

03-14-2010, 07:18 PM

oasis server here as well.ENOUGH ALREADY!!!Broker lag, receiving zone info black screen for 5+ minutes, loading UI, cant zone due to consignment in process and log in from character select....im tired of this

Rairine

03-22-2010, 01:25 PM

Its ok though, they are going to monitor the database load during peak times for us <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />

MeanMike

02-23-2011, 10:50 PM

After waiting two hours in constant frustration after buying the ShadowKnight class, i get in game. I level up one time before the game crashes. Awesome. I'm so glad that I wasted my money on that.