All three of my accounts were hacked last night.

[Memn]

<p>I have three accounts.  Two were active.  One is inactive.  Last night while I was playing two of the accounts one was logged off then logged in by another person.  Each character in turn was logged in and then the second account had the same thing done to it.  I have never shared either my username or password for any of the accounts.</p><p>I tried to reset the passwords via email but he station site said that had been done for all three within the last 24 hours.</p><p>I also received an email from sony saying thank you for your station cash purchase of 50 dollars.  Which I hadn't purchased.  This all happenened within a 30 min period.</p><p>I sent an in game petition before losing control of the second account and recieved an email telling me everything seems fine and I should log into the ticket to update it.  The problem is I do not have access to any of the accounts to continue the ticket.  This account was just made so I could use chat support which of course is down for Maintenance today.</p><p>Please any official help that can be provided will be greatly appreciated.  Once again I stress than none of this information had been shared and the passwords were cominations of different names that wouldn't have made any sense to anyone but me.</p>

[Wingrider01]

<p><cite>Memnos wrote:</cite></p><blockquote><p>I have three accounts.  Two were active.  One is inactive.  Last night while I was playing two of the accounts one was logged off then logged in by another person.  Each character in turn was logged in and then the second account had the same thing done to it.  I have never shared either my username or password for any of the accounts.</p><p>I tried to reset the passwords via email but he station site said that had been done for all three within the last 24 hours.</p><p>I also received an email from sony saying thank you for your station cash purchase of 50 dollars.  Which I hadn't purchased.  This all happenened within a 30 min period.</p><p>I sent an in game petition before losing control of the second account and recieved an email telling me everything seems fine and I should log into the ticket to update it.  The problem is I do not have access to any of the accounts to continue the ticket.  This account was just made so I could use chat support which of course is down for Maintenance today.</p><p>Please any official help that can be provided will be greatly appreciated.  Once again I stress than none of this information had been shared and the passwords were cominations of different names that wouldn't have made any sense to anyone but me.</p></blockquote><p>Not down for maintence, the time on your post time  7:20AM pacific, their hours are 10 AM to 7 PM pacific, you just need to wait a couple more hours. It is currently 11:00 AM central if thst helps, about another hour or so before they open</p>

[TSR-DanielH]

<p><cite>Memnos wrote:</cite></p><blockquote><p>Please any official help that can be provided will be greatly appreciated.  Once again I stress than none of this information had been shared and the passwords were cominations of different names that wouldn't have made any sense to anyone but me.</p></blockquote><p>It doesn't sounds like they broke your password.  It sounds like they hacked your e-mail address and then answered your security questions.</p><p>Contact us through phone, chat, or e-mail(we're open now), and we will secure the account restore it to you.  The following link contains all of our contact information:</p><p><a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p>