Trouble Logging In [Archive] - EQ2 Forum Archive @ EQ2Wire

Linkdead_Phoen

07-30-2009, 08:27 PM

After recently upgrading my internet service from a city-wide wireless program to a cable modem, I am now unable to log into the EQ2 servers. I can enter my username and password and proceed to the game selection screen of the station launcher, but when I click "Launch Game" in Everquest II, one of two things will happen. 1) the game will start yet get hung on the "Trying Login Server #1" message or 2) the game will not launch at all and a message will pop up, saying "game authorization failed."I do not have a router and am running straight from the cable modem. I called a tech support agent and asked him if anything with the modem could potentially block my access to EQ2, which he said there was not, and to contact tech support from the game itself.EDIT: Also, this appears to be the issue with other SOE MMORPGs such as EQ2 as well. Only other MMORPG I currently have installed on my machine is World of Warcraft, which I was also able to log into with relatively no trouble.

Wingrider01

07-31-2009, 07:52 AM

sounds like a firewall or security appliance port blocking. If you are running a router with a firewall built in you need to create port triggering rules to allow the game through. If you are using a software firewall you need to allow the games applications access to the internet.More details on your internet setup and what ever security software you are running would help

Linkdead_Phoen

07-31-2009, 03:18 PM

<cite>Wingrider01 wrote:</cite><blockquote>sounds like a firewall or security appliance port blocking. If you are running a router with a firewall built in you need to create port triggering rules to allow the game through. If you are using a software firewall you need to allow the games applications access to the internet.More details on your internet setup and what ever security software you are running would help</blockquote>As I said, I'm not running through a router. I'm connected directly to my cable modem.The only firewall I use is the one built into Window's Vista, and even when I turn it off, I get the same error. I do not have this issue when I attempt to connect to EQ2 via the wireless or my dial up connection at home, so I'm fairly sure that the issue is related to the cable modem.What additional details should I provide?

TSR-VincentR

07-31-2009, 04:18 PM

If you are running the Windows Firewall, please add EQ2 as an exception.For Windows XP-Click Start and then click Control Panel.In the control panel, click Security Center, and then click Windows Firewall.On the Exceptions tab, under Programs and Services, select the check box for the program or service that you want to allow, and then click ok.For Windows Vista-<li>Click Start and enter the Control Panel </li><li>Here, access the link called “Allow a program through Windows Firewall” (bellow the Security). </li><li>Go to the Exceptions tab at the top. </li><li>To add a program you to your exception list click Add Program (near the bottom). </li><li>A list with the programs on your computer is displayed. Locate the program, highlight it and click OK. </li><li>Be sure that the check box besides your program is checked, then click OK </li>

Linkdead_Phoen

07-31-2009, 05:20 PM

<cite>TSR-VincentR wrote:</cite><blockquote>If you are running the Windows Firewall, please add EQ2 as an exception.For Windows XP-Click Start and then click Control Panel.In the control panel, click Security Center, and then click Windows Firewall.On the Exceptions tab, under Programs and Services, select the check box for the program or service that you want to allow, and then click ok.For Windows Vista-<li>Click Start and enter the Control Panel </li><li>Here, access the link called “Allow a program through Windows Firewall” (bellow the Security). </li><li>Go to the Exceptions tab at the top. </li><li>To add a program you to your exception list click Add Program (near the bottom). </li><li>A list with the programs on your computer is displayed. Locate the program, highlight it and click OK. </li><li>Be sure that the check box besides your program is checked, then click OK </li></blockquote>Did all that about a year ago. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />Firewall isn't making any difference as far as I can tell as I've even tried turning off the Firewall entirely.

Wingrider01

07-31-2009, 05:38 PM

<cite>Linkdead_Phoenix wrote:</cite><blockquote><cite>TSR-VincentR wrote:</cite><blockquote>If you are running the Windows Firewall, please add EQ2 as an exception.For Windows XP-Click Start and then click Control Panel.In the control panel, click Security Center, and then click Windows Firewall.On the Exceptions tab, under Programs and Services, select the check box for the program or service that you want to allow, and then click ok.For Windows Vista-<li>Click Start and enter the Control Panel </li><li>Here, access the link called “Allow a program through Windows Firewall” (bellow the Security). </li><li>Go to the Exceptions tab at the top. </li><li>To add a program you to your exception list click Add Program (near the bottom). </li><li>A list with the programs on your computer is displayed. Locate the program, highlight it and click OK. </li><li>Be sure that the check box besides your program is checked, then click OK </li></blockquote>Did all that about a year ago. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" />Firewall isn't making any difference as far as I can tell as I've even tried turning off the Firewall entirely.</blockquote>As with any software firewall tha t uses checksum to see if the exe was modified, if the application is patched it no longer matches what the software firewall has calculated for it so it things that the application has been modified by malware so it blocks access to the internet by the application. You need to remove it and add it back into the exception list anytime their is a patch.Unles you turn the firewall off, then reboot the system there is a chance that the firewall process services are still memory resident and will continue to do what they are designed to do which is block the application.

TSR-DanielH

07-31-2009, 06:05 PM

<cite>Wingrider01 wrote:</cite><blockquote>You need to remove it and add it back into the exception list anytime their is a patch.Unles you turn the firewall off, then reboot the system there is a chance that the firewall process services are still memory resident and will continue to do what they are designed to do which is block the application.</blockquote>The bolded part is the key. It isn't always required after a patch but if you're having an issue then that is the first thing I would attempt. Delete any firewall entries for EQ2, Everquest 2, or Launchpad. Then restart the computer, try to log into the game, and select 'allow' whenever prompted.

Linkdead_Phoen

07-31-2009, 09:13 PM

So what you're basically saying is that going off the information which I have provided you with stating I am perfectly able to log into EQ2 on a dial up connection, the cable internet service is causing my firewall to block my ability to connect to the game?I don't find that to be a realistic case.

TSR-DanielH

07-31-2009, 09:46 PM

Well, let's take a look what happens when you try to connect.Please open up the Start menu, choose the Run command, type "command" in the space provided, then hit Enter. If you're using Win2k type "cmd" instead of command. For Vista, "type command" at the search bar on the bottom of the Start Menu. The MS-DOS Prompt window should appear with the prompt, "C:windowsdesktop". For Win98/ME or Win2K/XP/Vista, type the following three DOS commands, one at a time, hitting Enter between each command, and waiting for the prompt to reappear: ipconfig /all > c:eq2info.txt tracert unrest.everquest2.com >> c:eq2info.txt tracert najena.everquest2.com >> c:eq2info.txt

Linkdead_Phoen

07-31-2009, 10:10 PM

<cite>TSR-DanielH wrote:</cite><blockquote>Well, let's take a look what happens when you try to connect.Please open up the Start menu, choose the Run command, type "command" in the space provided, then hit Enter. If you're using Win2k type "cmd" instead of command. For Vista, "type command" at the search bar on the bottom of the Start Menu. The MS-DOS Prompt window should appear with the prompt, "C:windowsdesktop". For Win98/ME or Win2K/XP/Vista, type the following three DOS commands, one at a time, hitting Enter between each command, and waiting for the prompt to reappear: ipconfig /all > c:eq2info.txt tracert unrest.everquest2.com >> c:eq2info.txt tracert najena.everquest2.com >> c:eq2info.txt</blockquote>I try that and I am informed that access is denied.

TSR-DanielH

07-31-2009, 10:27 PM

Vista can give you that 'access denied' message at times. Instead of typing 'cmd' into the run box, try the following:1. Click the windows button in the lower left corner of the screen2. Go to 'all programs'3. Select 'Accessories'4. Right click the 'Command Prompt' icon and select 'run as administrator'You should be able to run the commands at that point.

Linkdead_Phoen

07-31-2009, 10:42 PM

Windows IP Configuration Host Name . . . . . . . . . . . . : PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoWireless LAN adapter Wireless Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : payandsurf.com Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN Physical Address. . . . . . . . . : 00-1F-3B-33-C4-73 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller Physical Address. . . . . . . . . : 00-1F-C6-4A-2E-92 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::9960:cc0c:3a9c:4c99%11(Preferred) IPv4 Address. . . . . . . . . . . : 207.68.226.159(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Friday, July 31, 2009 8:05:25 PM Lease Expires . . . . . . . . . . : Saturday, August 01, 2009 8:05:24 PM Default Gateway . . . . . . . . . : 207.68.226.1 DHCP Server . . . . . . . . . . . : 65.175.141.7 DHCPv6 IAID . . . . . . . . . . . : 234889158 DNS Servers . . . . . . . . . . . : 156.154.70.11 156.164.71.11 NetBIOS over Tcpip. . . . . . . . : EnabledEthernet adapter Bluetooth Network Connection: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network) Physical Address. . . . . . . . . : 00-17-31-F9-A4-8F DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 7: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{C0F49D31-1E02-4038-BB78-D1B757791C8E} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 10: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e50:2027:c5b:30bb:1d60(Preferred) Link-local IPv6 Address . . . . . : fe80::2027:c5b:30bb:1d60%13(Preferred) Default Gateway . . . . . . . . . : NetBIOS over Tcpip. . . . . . . . : DisabledTunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.payandsurf.com Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 12: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{06B822BA-507D-46C5-AE9B-7A8D19E73F17} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::200:5efe:207.68.226.159%16(Preferred) Default Gateway . . . . . . . . . : DNS Servers . . . . . . . . . . . : 156.154.70.11 156.164.71.11 NetBIOS over Tcpip. . . . . . . . : DisabledTunnel adapter Local Area Connection* 13: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : isatap.{1C707133-D4DF-4984-AA6C-ABBAE012912E} Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 14: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Microsoft 6to4 Adapter Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : Yes Temporary IPv6 Address. . . . . . : 2002:cf44:e29f::cf44:e29f(Preferred) Default Gateway . . . . . . . . . : 2002:c058:6301::c058:6301 DNS Servers . . . . . . . . . . . : 156.154.70.11 156.164.71.11 NetBIOS over Tcpip. . . . . . . . : DisabledTracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 1 20 ms 19 ms 14 ms 10.201.32.1 2 15 ms 9 ms 11 ms host-207-68-239-249.vista-express.com [207.68.239.249] 3 46 ms 21 ms 25 ms 72.55.115.145 4 52 ms 58 ms 43 ms te-1-1-0-7-705-cr01.atlanta.ga.ibone.comcast.net [68.86.92.137] 5 35 ms 36 ms 36 ms te-9-1.car1.Atlanta2.Level3.net [4.71.252.29] 6 39 ms 46 ms 64 ms ae-1-51.bbr1.Atlanta1.Level3.net [4.68.103.1] 7 83 ms 91 ms 103 ms as-2-0.mp1.SanDiego1.Level3.net [64.159.1.137] 8 78 ms 83 ms 82 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 9 79 ms 79 ms 88 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 10 80 ms 88 ms 79 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 11 78 ms 98 ms 77 ms sdkeq2-05-01.everquest2.com [199.108.12.161] Trace complete.Tracing route to sdkeq2-02-01.everquest2.com [199.108.12.65]over a maximum of 30 hops: 1 19 ms 25 ms 19 ms 10.201.32.1 2 26 ms 11 ms 19 ms host-207-68-239-249.vista-express.com [207.68.239.249] 3 27 ms 12 ms 18 ms 72.55.115.145 4 45 ms 40 ms 41 ms te-1-1-0-7-705-cr01.atlanta.ga.ibone.comcast.net [68.86.92.137] 5 45 ms 48 ms 44 ms te-4-3.car1.Atlanta2.Level3.net [4.71.252.25] 6 42 ms 56 ms 42 ms ae-1-51.bbr1.Atlanta1.Level3.net [4.68.103.1] 7 86 ms 80 ms 83 ms as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 8 89 ms 85 ms 88 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 9 94 ms 86 ms 84 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 10 95 ms 92 ms 83 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 11 83 ms 84 ms 85 ms sdkeq2-02-01.everquest2.com [199.108.12.65] Trace complete.

Wingrider01

08-01-2009, 10:36 AM

Ok interesting here, the ipconfig showsEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller Physical Address. . . . . . . . . : 00-1F-C6-4A-2E-92 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::9960:cc0c:3a9c:4c99%11(Preferred) IPv4 Address. . . . . . . . . . . : 207.68.226.159(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Friday, July 31, 2009 8:05:25 PM Lease Expires . . . . . . . . . . : Saturday, August 01, 2009 8:05:24 PM Default Gateway . . . . . . . . . : 207.68.226.1 DHCP Server . . . . . . . . . . . : 65.175.141.7 DHCPv6 IAID . . . . . . . . . . . : 234889158 DNS Servers . . . . . . . . . . . : 156.154.70.11 156.164.71.11 NetBIOS over Tcpip. . . . . . . . : Enabledwhich is a routable address to the internet, but your first hop on the tracert is to a non-routable address that is normall used in large corporations, educational networks, military connections, apartment complex that provided internet access and the like.1 20 ms 19 ms 14 ms 10.201.32.1What is the base configuration of the broadband connection, is this a apartment complex provided connection, etc? Suspect the issue sits in that realm, in a router/firewall that is not under your control. Which would explain why the dial up works since it is not passing through the same data path

Linkdead_Phoen

08-01-2009, 06:11 PM

<cite>Wingrider01 wrote:</cite><blockquote>Ok interesting here, the ipconfig showsEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Atheros L1 Gigabit Ethernet 10/100/1000Base-T Controller Physical Address. . . . . . . . . : 00-1F-C6-4A-2E-92 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::9960:cc0c:3a9c:4c99%11(Preferred) IPv4 Address. . . . . . . . . . . : 207.68.226.159(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Friday, July 31, 2009 8:05:25 PM Lease Expires . . . . . . . . . . : Saturday, August 01, 2009 8:05:24 PM Default Gateway . . . . . . . . . : 207.68.226.1 DHCP Server . . . . . . . . . . . : 65.175.141.7 DHCPv6 IAID . . . . . . . . . . . : 234889158 DNS Servers . . . . . . . . . . . : 156.154.70.11 156.164.71.11 NetBIOS over Tcpip. . . . . . . . : Enabledwhich is a routable address to the internet, but your first hop on the tracert is to a non-routable address that is normall used in large corporations, educational networks, military connections, apartment complex that provided internet access and the like.1 20 ms 19 ms 14 ms 10.201.32.1What is the base configuration of the broadband connection, is this a apartment complex provided connection, etc? Suspect the issue sits in that realm, in a router/firewall that is not under your control. Which would explain why the dial up works since it is not passing through the same data path</blockquote>As far as I know, my connection simply goes from my, to my cable company's router, and finally to the internet. an SOE rep said this may be a case of their needing to open up ports for EQ2 on their end, but they responded to an unrelated question with a response of "we do not block ports," so that may be some indication of the response they'll probably give me when I ask them about it Monday.

TSR-DanielH

08-06-2009, 07:35 PM

<cite>Linkdead_Phoenix wrote:</cite><blockquote>As far as I know, my connection simply goes from my, to my cable company's router, and finally to the internet. an SOE rep said this may be a case of their needing to open up ports for EQ2 on their end, but they responded to an unrelated question with a response of "we do not block ports," so that may be some indication of the response they'll probably give me when I ask them about it Monday.</blockquote>With that type of connection it really isn't about ports being blocked. It's actually related to the way the network is set up. A standard connection is practically a straight line from each customer to the ISP. Your network setup is more like a loop, though. Instead of lines from each computer to the ISP, the lines go from one computer to the next until they eventually loop back to the ISP.That's an extremely over-simplified explanation to the point where it is somewhat inaccurate, but it should give you some idea about what you're dealing with. That structure is usually used by universities, military bases, and places with very old infrastructure. Even with everything set up perfectly on your end, you will probably run into trouble when trying to play games using that connection.