EQ2 Trial contantly crashing [Archive] - EQ2 Forum Archive @ EQ2Wire

Caci

07-23-2009, 05:17 PM

HiI am having a problem with this 14 day trial. I'm getting really frustrated coz all I want to do is PLAY <img src="http://forums.station.sony.com/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" />Basically, what is happening is during game play, game freezes and I get the following message"EQ has detected that your client may have crashed"Now the longest I have managed to play was 8 and a half minutes before it crashed, the shortest was basically as I took my first step after entering my world!I downloaded the trial, removed the trial, downloaded it again and updated it and still the same thing. Does anybody have any idea what the problem is and how I could fix it. I'm not very techie though, so no abv's or techie talk!!Thanks for any suggestions - I just want to play EQ!

TSR-KenC

07-23-2009, 05:20 PM

We'd be happy to help you here if you can provide at least the first four sections of your DxDiag file (instructions for obtaining it can be found <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617" target="_blank">here</a>) and post it here!

Caci

07-23-2009, 05:36 PM

Okie doke - I guess this is what you are looking for, well, I hope! Thanks...Windows IP Configuration Host Name . . . . . . . . . . . . : CAITLIN Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Unknown IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : NoEthernet adapter Local Area Connection 2: Connection-specific DNS Suffix . : Description . . . . . . . . . . . : SiS 900-Based PCI Fast Ethernet Adapter Physical Address. . . . . . . . . : 00-0E-A6-34-3F-40 Dhcp Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes IP Address. . . . . . . . . . . . : 192.168.1.2 Subnet Mask . . . . . . . . . . . : 255.255.255.0 Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 Lease Obtained. . . . . . . . . . : 23 July 2009 18:06:08 Lease Expires . . . . . . . . . . : 24 July 2009 18:06:08Tracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 6 ms 27 ms 6 ms 10.136.24.1 3 8 ms 7 ms 23 ms lutn-cam-1a-v112.network.virginmedia.net [80.4.118.5] 4 20 ms 8 ms 32 ms lutn-t3core-1a-ae1-0.network.virginmedia.net [195.182.174.169] 5 9 ms 10 ms 38 ms pop-bb-a-as5-0.network.virginmedia.net [213.105.175.149] 6 35 ms 44 ms 22 ms 195.50.91.69 7 27 ms 25 ms 24 ms ae-34-52.ebr2.London1.Level3.net [4.69.139.97] 8 90 ms 92 ms 92 ms ae-43-43.ebr1.NewYork1.Level3.net [4.69.137.74] 9 96 ms 106 ms 93 ms ae-91-91.csw4.NewYork1.Level3.net [4.69.134.78] 10 98 ms 95 ms 104 ms ae-94-94.ebr4.NewYork1.Level3.net [4.69.134.125] 11 126 ms 142 ms 125 ms ae-3.ebr2.Dallas1.Level3.net [4.69.137.121] 12 120 ms 165 ms 124 ms ge-0-3-0-69.bbr1.Dallas1.Level3.net [4.68.19.1] 13 181 ms 159 ms 177 ms as-2-0.mp1.SanDiego1.Level3.net [64.159.1.137] 14 159 ms 157 ms 175 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 15 157 ms 158 ms 159 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 16 158 ms 167 ms 174 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 17 169 ms 157 ms 155 ms sdkeq2-01-01.everquest2.com [199.108.12.33]Trace complete.Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 18 ms 25 ms 6 ms 10.136.24.1 3 8 ms 7 ms 14 ms lutn-cam-1b-v112.network.virginmedia.net [80.4.118.133] 4 8 ms 7 ms 16 ms lutn-t3core-1b-ae2-0.network.virginmedia.net [195.182.174.193] 5 27 ms 20 ms 10 ms nth-bb-b-as5-0.network.virginmedia.net [213.105.175.153] 6 11 ms 26 ms 11 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2] 7 48 ms 25 ms 23 ms tge8-1.fr3.lon.llnw.net [87.248.208.129] 8 * 89 ms 90 ms tge7-2.fr3.lga.llnw.net [69.28.171.125] 9 91 ms 83 ms 91 ms tge2-4.fr3.iad.llnw.net [69.28.171.157] 10 85 ms 102 ms 108 ms sony.ge4-12.fr3.iad.llnw.net [68.142.111.254] 11 85 ms 87 ms 87 ms vl46.ashaens-1.sonyonline.net [64.37.144.177] 12 83 ms 97 ms 84 ms ableq2-01-01.everquest2.com [199.108.202.33]Trace complete.Tracing route to amseq2-01-01.everquest2.com [195.33.135.161]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.1.1 2 6 ms 35 ms 27 ms 10.136.24.1 3 8 ms 53 ms 8 ms lutn-cam-1b-v112.network.virginmedia.net [80.4.118.133] 4 6 ms 11 ms 7 ms lutn-t3core-1b-ae1-0.network.virginmedia.net [195.182.174.189] 5 18 ms 18 ms 10 ms nth-bb-b-as5-0.network.virginmedia.net [213.105.175.153] 6 34 ms 30 ms 10 ms tele-ic-1-as0-0.network.virginmedia.net [62.253.184.2] 7 11 ms 12 ms 11 ms ns.de.prserv.net [195.66.224.27] 8 17 ms 16 ms 18 ms 32.119.116.2 9 17 ms 35 ms 31 ms vl50.amsixmsfc-1.sonyonline.net [195.33.129.76] 10 19 ms 15 ms 34 ms amseq2-01-01.everquest2.com [195.33.135.161]Trace complete.

TSR-KenC

07-23-2009, 05:37 PM

Not quite! All that tells me is you're behind a router and your connection speed is nice and quick!This would be what I'm looking for (if you're using Windows Vista):To create your DirectX Diagnostic (DXDIAG) information: <ol><li>Run DXDIAG.EXE from your Start menu (the search bar at the bottom of the Start menu)</li><li>When the DirectX Diagnostic tool opens, click on the SAVE ALL INFORMATION button on the lower right, next to the EXIT button.</li><li>Save the DxDiag.txt to your desktop or other easily found location.</li><li>Copy and paste the contents to your thread. </li></ol>

Caci

07-23-2009, 05:53 PM

Ha ha, I told you I wasn't techie!!anyways, I'm using windows xp but did what you said anyway. Do you want ALL the contents of that text file? Just there's a whole lot of it lol

TSR-KenC

07-23-2009, 05:54 PM

Not all of it is necessary, but the first 5 or 6 sections of information posted here would certainly help.

Caci

07-23-2009, 05:58 PM

I stopped it where all the junk (maybe it's not junk lol) starts <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" />------------------System Information------------------Time of this report: 7/23/2009, 21:47:57 Machine name: CAITLIN Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.090206-1233) Language: English (Regional Setting: English)System Manufacturer: n/a System Model: n/a BIOS: Award Modular BIOS v6.0 Processor: Intel(R) Pentium(R) 4 CPU 2.53GHz Memory: 1024MB RAM Page File: 427MB used, 2034MB available Windows Dir: C:WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: /PackageInstall DxDiag Version: 5.03.2600.2180 32bit Unicode------------DxDiag Notes------------ DirectX Files Tab: No problems found. Display Tab 1: No problems found. Sound Tab 1: No problems found. Music Tab: No problems found. Input Tab: No problems found. Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (n/a)DirectDraw: 0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: NVIDIA GeForce FX 5200 (Microsoft Corporation) Manufacturer: NVIDIA Chip type: GeForce FX 5200 DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_0322&SUBSYS_00000000&REV_A1 Display Memory: 128.0 MB Current Mode: 1280 x 1024 (32 bit) (60Hz) Monitor: Plug and Play Monitor Monitor Max Res: 1600,1200 Driver Name: nv4_disp.dll Driver Version: 6.14.0010.5673 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 8/4/2004 01:56:46, 4274816 bytes WHQL Logo'd: Yes WHQL Date Stamp: n/a VDD: n/a Mini VDD: nv4_mini.sys Mini VDD Date: 8/3/2004 23:29:56, 1897408 bytesDevice Identifier: {D7B71E3E-4062-11CF-9975-0A2000C2CB35} Vendor ID: 0x10DE Device ID: 0x0322 SubSys ID: 0x00000000 Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: Deinterlace Caps: n/a Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: Not AvailableDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run-------------Sound Devices------------- Description: SoundMAX Digital Audio Default Sound Playback: Yes Default Voice Playback: Yes Hardware ID: PCIVEN_1039&DEV_7012&SUBSYS_80B01043&REV_A0 Manufacturer ID: 1 Product ID: 100 Type: WDM Driver Name: smwdm.sys Driver Version: 5.12.0001.3533 (English) Driver Attributes: Final Retail WHQL Logo'd: Yes Date and Size: 12/5/2002 16:39:56, 534976 bytes Other Files: Driver Provider: Analog Devices HW Accel Level: Full Cap Flags: 0xF5F Min/Max Sample Rate: 100, 48000Static/Strm HW Mix Bufs: 33, 32 Static/Strm HW 3D Bufs: 33, 32 HW Memory: 0 Voice Management: Yes EAX(tm) 2.0 Listen/Src: Yes, Yes I3DL2(tm) Listen/Src: Yes, YesSensaura(tm) ZoomFX(tm): Yes Registry: OK Sound Test Result: Not run---------------------Sound Capture Devices--------------------- Description: SoundMAX Digital Audio Default Sound Capture: Yes Default Voice Capture: Yes Driver Name: smwdm.sys Driver Version: 5.12.0001.3533 (English) Driver Attributes: Final Retail Date and Size: 12/5/2002 16:39:56, 534976 bytes Cap Flags: 0x41 Format Flags: 0xCCC-----------DirectMusic----------- DLS Path: C:WINDOWSSYSTEM32driversGM.DLS DLS Version: 1.00.0016.0002 Acceleration: n/a Ports: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default Port SoundMAX Digital Audio, Software (Kernel Mode), Output, DLS, Internal Microsoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal SoundMAX Wavetable Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Microsoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, Internal Registry: OK Test Result: Not run-------------------DirectInput Devices------------------- Device Name: Mouse Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/aPoll w/ Interrupt: No Registry: OK

TSR-DanielH

07-23-2009, 06:29 PM

Your graphics card just barely meets the minimum requirements for the game and is using drivers that are around 5 years old. I would advise downloading and installing the latest drivers available through the nvidia website. You should be able to find those here:<a href="http://www.nvidia.com/Download/index.aspx?lang=en-us" target="_blank" rel="nofollow">http://www.nvidia.com/Download/inde...aspx?lang=en-us</a>

Caci

07-23-2009, 06:37 PM

Ok - that'll be about when I last played EQ!Will give that a go - thanks for the help <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" />

TSR-KenC

07-23-2009, 07:07 PM

Hopefully that fixes your issue! Let us know know if you still run into trouble.

Caci

07-23-2009, 07:40 PM

So far so good - I managed half an hour with no problems, and the game in general just seems a little better but maybe that's just my imagination <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" />Would like to carry on but it's bed time! Thanks for the help, you are a genius <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" />

TSR-DanielH

07-24-2009, 03:51 PM

<cite>Cacidy wrote:</cite><blockquote>So far so good - I managed half an hour with no problems, and the game in general just seems a little better but maybe that's just my imagination <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" />Would like to carry on but it's bed time! Thanks for the help, you are a genius <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></blockquote>Great, I'm glad to hear that the update has helped you. Please let us know if you need any assistance in the future.