Payment issues

[Yongqi]

<p>I was wondering if there are any issues today with paying accounts.  I tried to reactivate my account, as well as my g/f, and we both got payment errors.  We both double checked that the information was entered correctly.  When checking with our credit card companies, both cards were charge the subscription amount.  Has anyone else had this happen?</p>

[Perfidiou]

<p>I'm having the same problem.</p><p>but...</p><p>my last payment was on june 2nd. and my sub shouldn't be up yet and still it says "status: closed".</p><p>it's beyond stupid.</p>

[Wingrider01]

<p><cite>Takuan@Antonia Bayle wrote:</cite></p><blockquote><p>I'm having the same problem.</p><p>but...</p><p>my last payment was on june 2nd. and my sub shouldn't be up yet and still it says "status: closed".</p><p>it's beyond stupid.</p></blockquote><p>June 2nd? If this was your last payment then there wsa an issue charging the july paymnet to what ever your source is.</p><p>Did you verify with your payment source that that payment was actually charged to it?</p>

[Perfidiou]

<p>july not june <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Yongqi]

<p>One thing I noticed is that it is seems to happen anytime I use a  prepaid visa.  Instead of waiting for the visa guys to credit me back, I decided to pick up a prepaid mastercard and like usual it worked with no problems.  Have both my accounts up and running once again. <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[TSR-DanielH]

<p><cite>Takuan@Antonia Bayle wrote:</cite></p><blockquote><p>I'm having the same problem.</p><p>but...</p><p>my last payment was on june 2nd. and my sub shouldn't be up yet and still it says "status: closed".</p><p>it's beyond stupid.</p></blockquote><p>This sounds like an unsettled global collect transaction.  Are you currently living outside of the United States?  For international transactions it can take a while for the payment to clear and the global collect system will allow 2 weeks for that to complete.  If the charge still hasn't cleared at that pont then the account will close.  That should be the only reason an account will close halfway through the billing cycle. </p><p>Assuming that is the case, you'll probably want to contact our support line so that we can check out that charge and settle it if necessary.  The following link contains our support info:</p><p><a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p>

[Synio]

<p>My account is set to be monthly billed and I tried to log in this evening to find that my account was closed. I have not logged on in a few days so this may have happened sooner, and my billing date is the 24th. The credit card is visa and is newly issued. I live in the US.</p>

[TSR-DanielH]

<p><cite>Synious wrote:</cite></p><blockquote><p>My account is set to be monthly billed and I tried to log in this evening to find that my account was closed. I have not logged on in a few days so this may have happened sooner, and my billing date is the 24th. The credit card is visa and is newly issued. I live in the US.</p></blockquote><p>It sounds like the payment was declined/rejected for some reason but I couldn't say why based on that information.  If you contact our support line through phone/e-mail/chat then we can give you specific error codes about why the charge didn't go through.  I have included our contact information below:</p><p><a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p>