Account In Use

[Wazeau]

<p>Does anyone know how to deal with this issue?  My character was in our guild hall when the server became unresponsive (except for voice chat, which still worked).  I could not log out or chat or interact with anything.  I tabbed out and ended the EQ2 process from windows.</p><p>Now when trying to connect, I get "This account in use" error and it puts me at a different login dialog.  I re-enter my username and password, and get "invalid username or password" and it exits the patcher completely.</p><p>So I cannot log in at all.</p><p>It has now been apx an hour and a half and I still cannot login.  How long till the server disconnects inactive players?  What can I do to get back in?</p><p>Thanks</p>

[Wazeau]

<p>The live chat support rep had me create a petition from the web site so that is what I have done.  </p>

[TSR-DanielH]

<p>Greetings,</p><p>The GMs should be able to assist you with this issue but it will probably take them a little while to respond.  If this is happening then that probably means that your router or modem is maintaining a connection to our servers.  You can usually correct that by powering down your computer/modem/router for about 5 minutes.  You should be able to login once you reconnect them.</p>

[Wazeau]

<p>thanks I will try your suggestion and power down!</p>

[TSR-DanielH]

<p><cite>Wazeau@Najena wrote:</cite></p><blockquote><p>thanks I will try your suggestion and power down!</p></blockquote><p>You're welcome.  The GMs are a little overwhelmed right now because of the research assistant issue so a petition might have taken a while.</p>

[Wazeau]

<p>woot back in, not sure if it was the power down or a zone reset - in the general techsupport forum myguildmate had a the same issue posted and the rep said there were zone issues <img src="/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" /></p>

[TSR-DanielH]

<p><cite>Wazeau@Najena wrote:</cite></p><blockquote><p>woot back in, not sure if it was the power down or a zone reset - in the general techsupport forum myguildmate had a the same issue posted and the rep said there were zone issues <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p></blockquote><p>Great, I'm glad to hear that it is working for you now.  Please let us know if you need any assistance in the future.</p>

[Luk]

<p><cite>TSR-DanielH wrote:</cite></p><blockquote><p>Greetings,</p><p>The GMs should be able to assist you with this issue but it will probably take them a little while to respond.  If this is happening then that probably means that your router or modem is maintaining a connection to our servers.  You can usually correct that by powering down your computer/modem/router for about 5 minutes.  You should be able to login once you reconnect them.</p></blockquote><p>I have just encountered the same issue, I have done as suggested here and powered down, even after restart I still get the same "You currently have a character in the world" message, this has been going on for some 8 hours now.</p><p>My character is stuck in Stormhold where I had to stop the game as it locked up, and my toon shows as online on my partner's friend list. My partner even ran over to Stormhold but could not enter the zone, door was clickable but would not zone in.</p>

[TSR-DanielH]

<p><cite>Lukia wrote:</cite></p><blockquote><p>I have just encountered the same issue, I have done as suggested here and powered down, even after restart I still get the same "You currently have a character in the world" message, this has been going on for some 8 hours now.</p><p>My character is stuck in Stormhold where I had to stop the game as it locked up, and my toon shows as online on my partner's friend list. My partner even ran over to Stormhold but could not enter the zone, door was clickable but would not zone in.</p></blockquote><p>If your friend can't enter that zone either then it sounds like an issue with the zone and not your character/connection.  Are you still experiencing this issue or has it been resolved at this point?  Our server team probably should have noticed the zone outage and corrected it by this point.</p>

[Luk]

<p>Just woke up and checked in, can now log into game, so the issue is fixed.</p>

[TSR-KenC]

<p>Great! Let us know should that problem rear it's head again!</p>