refund

[Chickenchucker]

<p>So in another thread I started Ive had problems logging into the game, I decided to return to the game as of recent. No one has been able to help me, I tried all the crap for windows vista, and the launcher just keeps freezing up after login. So at this point can I be directed to getting my money back please.</p>

[Xalmat]

<p><cite>Chickenchucker wrote:</cite></p><blockquote><p>So in another thread I started Ive had problems logging into the game, I decided to return to the game as of recent. No one has been able to help me, I tried all the crap for windows vista, and the launcher just keeps freezing up after login. So at this point can I be directed to getting my money back please.</p></blockquote><p>You sure it's not your computer?</p>

[Chickenchucker]

<p>I couldnt imagine its a brand new HP g70t got it in may.</p>

[Wingrider01]

<p><cite>Chickenchucker wrote:</cite></p><blockquote><p>So in another thread I started Ive had problems logging into the game, I decided to return to the game as of recent. No one has been able to help me, I tried all the crap for windows vista, and the launcher just keeps freezing up after login. So at this point can I be directed to getting my money back please.</p></blockquote><p>contact customer serivce during their normal business hours - 10 AM to 7 PM pacific. Be sure to adjust those times to match the time zone you live in. You can use the knowledge base to locate the number to call them (not a 800 number) or you can use the Live chat support to discuss it with them. Both are accessed via the Search the Knowledge base link in the upper right hand corner of the forum. Would sugest that you read teh Terms of Service also regarding refunds</p>

[Banditman]

<p>I've had users here at work hose a brand new computer in 48 hours.</p><p>Where computers are concerned, "new" or "old" is pretty meaningless until you get to the point that the hardware simply won't run the software.</p>

[Chickenchucker]

<p>I understand hardware not running software but like not being able to run the launcher and patch the game? I could see it loading and not going passed the loading screen but It wont even run the launcher that sounds like a different problem. Ive ran warhammer online, half life 2 and mods, combat arms, and other games without problems. So...</p>

[Banditman]

<p>Thousands of people run the launcher every day without issue.  Maybe you should follow up with the TSR who was helping you yesterday.</p>

[Chickenchucker]

<p>yah I have, I messaged him and everything and cant get a response. I dont know what the deal is.</p>

[Thunndar316]

<p>EQ2 is a royal pain in the *** when you try to run it on Vista.  There is a list of things you have to do to get the thing to run.</p><p>Try checking the <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=43375" target="_blank">Vista thread </a>in the Support Forum</p>

[Akien]

<p>i had problems with windows vista too. What i had to do I'm not sure if it was mentioned or not. Be sure you launch the station launcher with Admin rights. The way you do that is Right click it then select Open as admin i believe is what it says then it should let you run the game. You can also set it to open as admin all the time if you right click on the icon and go to properties then there should be a tab that has the option to select launch as admin.</p><p>Hope that helps you!</p><p>I wish you luck!</p>

[urgthock]

<p>Ok 2 things.</p><p>First, right click the executable and select properties, click on the compatibility tab, check the box that says to run this program in compatibility for Windows XP and then check the box that says run this program as an administrator.</p><p>Second, right click the executable and select run as administrator <strong>every</strong> time you run the game. Shouldn't have any more problems.</p>

[Yimway]

<p><cite>Chickenchucker wrote:</cite></p><blockquote><p>yah I have, I messaged him and everything and cant get a response. I dont know what the deal is.</p></blockquote><p>For testing purposes, disable UAC and see if it runs.</p>

[Chickenchucker]

<p>ya ive done all of that and no luck....I log in it goes to patch and says initializing patcher and its frozen. I guess im out 15 bucks.</p>

[urgthock]

<p><cite>Chickenchucker wrote:</cite></p><blockquote><p>ya ive done all of that and no luck....I log in it goes to patch and says initializing patcher and its frozen. I guess im out 15 bucks.</p></blockquote><p>I have had issues where my patcher will say initializing patcher for a while and then finally start patching. Sometimes it helps (me) to reset my router and modem. Try that and give it some time.</p>

[Landiin]

Use the new station launch pad and see if it works. I like ot 100 times better then EQ2's dedicated patcher ..

[Despak]

Main thing with Vista is never, ever install games in the program files folder. Install all games into the root of the drive (ie) c:eq2 and Vista will give alot less problems.

[TSR-DanielH]

<p>If you wish to discuss a refund then you will need to contact our support line through phone, e-mail, or chat.  I have included a link to our contact information below:</p><p><a href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=10404" target="_blank" rel="nofollow">http://help.station.sony.com/cgi-bi...p?p_faqid=10404</a></p><p>That said, I'm still willing to help you with the issue.  It isn't always easy to diagnose and correct these issues, though, so it can take a little trial and error.</p>

[ke'la]

<p>I would also try the New Launchpad, Not only is it about 10x faster then the old launchpad, it is far more Vista, and UAC friendly.</p>

[Nighrbringer]

<p><cite>Chickenchucker wrote:</cite></p><blockquote><p>I understand hardware not running software but like not being able to run the launcher and patch the game? I could see it loading and not going passed the loading screen but It wont even run the launcher that sounds like a different problem. Ive ran warhammer online, half life 2 and mods, combat arms, and other games without problems. So...</p></blockquote><p>Norton's can cause an issue like this as well. On my wife's computer Norton's would occasionaly decide it hated the laucher and automatically block the game from launching after an update.</p>

[Chickenchucker]

<p>ok I heres an update, using the station launcher fixed the whole [Removed for Content] problem! game runs fine on my intel media accelerator 4500HD. no more problems here.</p>