download cancelled

[Cobblestoned]

<p>I cannot login. It looks like the hotfix from the 14th starts then i get a download cancelled message. If i manually click download i quickly get a download cancelled message. Was working just fine last night so i can only assume its hotfix related.</p><p>Thanks</p>

[TSR-DanielH]

<p>This sounds like a Vista or Firewall issue. If you're using vista, then make sure you are following these steps to launch the game.  Step 8 is the most important step so make sure you follow that suggestion.</p><p>1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator"</p><p>If it's a firewall issue then you can correct it by removing the game from the firewall's exception list so that it can be updated.  Open the firewall's allowed programs list and delete the entries that contain 'EQ2', 'Everquest 2', and 'Launchpad'.  Then make sure to start the game using step 8 listed above and you should be prompted to allow the programs again.  That should refresh the entry through the firewall.</p>