Advertised Kurn's Cloak of Speed not showing up after converting to supscription?

[Silverdrop]

<p>Hi,</p><p>After my account was reactivated I converted to an active subscription again, but the item that was advertised that I would get for doing so is nowhere to be found. I woul think it would show in the claimable items list (/claim) but it isn't. Am I missing something?</p>

[Wingrider01]

<p><cite>Silverdrop wrote:</cite></p><blockquote><p>Hi,</p><p>After my account was reactivated I converted to an active subscription again, but the item that was advertised that I would get for doing so is nowhere to be found. I woul think it would show in the claimable items list (/claim) but it isn't. Am I missing something?</p></blockquote><p>Pretty sure the cloak of speed is a Recruit A Friend item, not a item for reactivated your subscription</p>

[Silverdrop]

<p>Snippet from mail sent by SOE:</p><p>-----</p><p>Your account <strong>has been reactivated for up to 14 consecutive days of FREE</strong>* play (from the date you log in) between June 16 and July 16, 2009 and entitled to all <em>EQII </em> expansions up to <em>Rise of Kunark</em>™! You will be able to jump back into <em>EQII </em> and adventure through new features and gameplay that have been added since your last visit! To help you on your way, we've granted you these special in-game items!</p> <table style="width: 577px; background-color: #131b20; font-family: Georgia,Helvetica,sans-serif; font-size: 12px; color: #e3eaf3; text-align: left;" cellspacing="0" cellpadding="0" width="400" align="center" bgcolor="#131b20"><tbody><tr><td width="30" valign="top"><img src="http://newsletters.station.sony.com/templates/eq2_tos/images/flask3.jpg" border="0" /></td> <td width="475">Flask of Tradecrafting I- <strong>Increases Tradeskill XP</strong> gain of caster by 10%</td></tr> <tr><td valign="top"><img src="http://newsletters.station.sony.com/templates/eq2_tos/images/flask1.jpg" border="0" /></td> <td>Flask of Achievements I - <strong>Increases Achievement XP</strong> gain of caster by 10%</td></tr> <tr><td valign="top"><img src="http://newsletters.station.sony.com/templates/eq2_tos/images/flask2.jpg" border="0" /></td> <td>Flask of Adventuring I - <strong>Increases Combat XP</strong> gain of caster by 10%</td></tr></tbody></table> <p>Log in now to access content you may not have experienced!</p> <table style="font-family: Georgia,Helvetica,sans-serif; font-size: 12px; color: #e3eaf3;" width="550" align="center"><tbody><tr><td valign="top"><ul><li><strong> Player level up to 80 </strong></li><li><strong> Epic weapons and armor </strong></li><li><strong> Guild Halls </strong></li><li><strong> Sarnak, Arisai player race </strong></li><li><strong> New raid content </strong></li><li><strong> Tradeskill epics </strong></li><li><strong> Guild level 80 </strong></li><li><strong> Achievement cap to 140 </strong></li></ul></td> <td><img src="http://newsletters.station.sony.com/templates/eq2_tos/images/guild_hall.jpg" border="0" /></td></tr></tbody></table> <p>If you decide to convert to a subscription, your very own <strong>Kurn's Cloak of Speed </strong>awaits! Wear the cloak during your travels to <strong>receive a run speed increase of 25%</strong>!</p><p>------</p><p>Looks to me that this cloak is a reward for converting to a subscription. This doesn't rule out of course it cannot be a reward for something else as well.</p>

[Thaelar]

<p>Has your billing cycle officially started? If you're still in the 14 free days it won't show up in the /claim menu. You have to wait for your card to actually be billed.</p>

[Silverdrop]

<p>Yes the billing cycle started, that was the first thing I waited for. free period ended 03-07, I converted to supscription still within the free period, at which point a dummy-billing occured (0.00 Euro). Real billing occurred on 04-07 for the regular subscription amount. 05-07 I decided to check for the claimable item both in game with /claim and in my subscription information in the list of entitlements and after that I decided to post here.</p>

[TSR-KenC]

<p>It does sound like you should have the item. My recommendation towards getting the best assistance with your issue is sending a petition to our EQ2 GM support team. You can do so within the game itself or just from the help section of our station.com site - if you have any trouble with this process, however, let me know!</p>

[Silverdrop]

<p>The issue has been resolved, support has added the item to my claimable items.</p>

[Josgar]

<p>Can I see a screenshot of it? :O</p>

[TSR-DanielH]

<p>Great, I'm glad we were able to get this resolved for you.  Let us know if you need any assistance in the future.</p>