The Station Launchpad is unable to connect to the network at this time [Archive]

View Full Version : The Station Launchpad is unable to connect to the network at this time

Xarous

06-24-2009, 08:09 AM

When I open up Everquest the initial popup window appears and goes through Preparing File.. to Loading to Scanning Files... where a Network Error appears sayingThe Station Launchpad is unable to connect to the network at this time. Please try again in a few minutes.When I check the Launchpad log files I see[11:57:21] Patcher: Thread Start[11:57:21] Patcher: Memory Download Internet Type 0 Begin...[11:57:21] Patcher: curl_easy_perform failed (22,2<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" />: Resolving host timed out: patch.station.sony.com[11:57:22] Patcher: DownloadToMemory failed (22) on url=http://patch.station.sony.com:7000/patch/launchpad/launchpad-update.xml.gz[11:57:22] Patcher: Memory Download of XML Operation Complete.[11:57:22] Patcher: Memory Download Internet Type 0 Unsuccessful.[11:57:22] Patcher: Memory Download Internet Type 1 Begin...This repeats 3 times.I've tried accessing the lin in Firefox, and it works without any issues. When I try to access the link with IE it says it cannot open the internet site, but when I remove the .gz from the end of the link it opens without any issue.I'm on a Work laptop, but althought the launchpad has never worked on this system, I've been playing the game (by running Everquest2.exe directly instead of EQ2.exe) for the last week or so since i copied the full Everquest2 directory over from my home desktop. (I'm travelling at the moment, ,so i can't just do this again)Any ideas?Xarous

Xarous

06-24-2009, 08:48 PM

I updated to IE8 using Windows Update, but am still getting the same issues.I also downloaded Station launcher to see if it would be any better, but am getting a similar issue. The Log file from Station launcher has a slightly different error though.09-06-25 00:34:06 GMT Daylight Time [2452] INFO main - Bootstrapper version = release-728753 09-06-25 00:34:06 GMT Daylight Time [2452] INFO main - Started with args = C:Program FilesSonyStationStation LauncherLaunchPad.exe 09-06-25 00:34:06 GMT Daylight Time [2452] INFO Application - Running Bootstrapper... 09-06-25 00:34:06 GMT Daylight Time [2452] INFO Application - Performing basic setup and system checks... 09-06-25 00:34:06 GMT Daylight Time [2452] INFO Application - Info: Running on system=Windows XP, wordsize=32 09-06-25 00:34:06 GMT Daylight Time [2452] INFO LocalFileOps - Set working dir=C:/Program Files/Sony/Station/Station Launcher 09-06-25 00:34:06 GMT Daylight Time [2452] INFO Application - Checking for self-installation... 09-06-25 00:34:06 GMT Daylight Time [2452] INFO Application - No newer self-update in tmp 09-06-25 00:34:06 GMT Daylight Time [2452] INFO Application - Checking for self-patch... 09-06-25 00:34:06 GMT Daylight Time [2452] INFO RemoteFileOps - Getting mod time for url=http://lpconfig.patch.station.sony.com:7000/patch/lp2/lpconfig/live/launcher/self/LaunchPad.exe 09-06-25 00:34:06 GMT Daylight Time [2452] ERROR RemoteFileOps - Curl msg=Failed Curl download, curlstr=Couldn't resolve proxy name, curlerr=5 09-06-25 00:34:08 GMT Daylight Time [2452] INFO main - Info: User canceled get last mod time retry operationI have manually downloaded the new LaunchPad.exe using IE without any problems, and updated it manually, but still get the same issues.Since this says it cannot resolve the proxy name, I also removed the proxu settings for my company, even thought they're disabled while Ii'm in the hotel.I visited the Station Launcher forums as well, and could connect to the first test page without issue, the speedtes gives me the folllowing result.Sony Online Entertainment Bandwidth Speed Test  <div>Last Result:Download Speed: 3052 kbps (381.5 KB/sec transfer rate)25 June 2009 00:43:16</div><div></div><div>The tracert gives the following</div><div></div><div>D:Documents and Settingssc40jh>tracert lpconfig.patch.station.sony.comTracing route to lpconfig.patch.station.sony.com [64.37.129.35]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 10.59.0.1 2 1 ms 1 ms 1 ms 192.168.2.1 3 3 ms 3 ms 2 ms ded-130-113.eglobalreach.net [202.124.130.113] 4 41 ms 44 ms 41 ms hk-153-49.eglobalreach.net [202.124.153.49] 5 110 ms 42 ms 42 ms Gi1-1-406.gw1.hkg4.asianetcom.net [203.192.178.9] 6 41 ms 41 ms 42 ms gi1-0-0.cr3.hkg3.asianetcom.net [202.147.16.201] 7 89 ms 90 ms 90 ms po14-1-1.cr1.nrt1.asianetcom.net [202.147.0.41] 8 215 ms 216 ms 215 ms po7-0-0.gw1.sjc1.asianetcom.net [202.147.0.34] 9 214 ms 215 ms 215 ms xe-7-3-0.edge2.SanJose3.Level3.net [4.53.210.29] 10 222 ms 216 ms 217 ms vlan69.csw1.SanJose1.Level3.net [4.68.18.62] 11 217 ms 216 ms 216 ms ae-63-63.ebr3.SanJose1.Level3.net [4.69.134.225] 12 215 ms 213 ms 215 ms ae-2.ebr3.LosAngeles1.Level3.net [4.69.132.10] 13 213 ms 215 ms 213 ms ge-4-0-60.ipcolo2.LosAngeles1.Level3.net [4.69.144.47] 14 187 ms 188 ms 189 ms gi8-1-872.lalevel3-2.sonyonline.net [63.215.86.138] 15 189 ms 187 ms 188 ms laelpconfig1.patch.station.sony.com [64.37.129.35]Trace complete.</div><div></div><div>and the UDP connection test passes all tests</div><div></div><div>sdk-sys22.soe.sony.com:9700 - succeededsdk-sys22.soe.sony.com:9701 - succeededsdk-sys22.soe.sony.com:9702 - succeededsdk-sys22.soe.sony.com:9703 - succeededsdk-sys22.soe.sony.com:9704 - succeededsdk-sys23.soe.sony.com:9700 - succeededsdk-sys23.soe.sony.com:9701 - succeededsdk-sys23.soe.sony.com:9702 - succeededsdk-sys23.soe.sony.com:9703 - succeededsdk-sys23.soe.sony.com:9704 - succeededsdk-sys24.soe.sony.com:9700 - succeededsdk-sys24.soe.sony.com:9701 - succeededsdk-sys24.soe.sony.com:9702 - succeededsdk-sys24.soe.sony.com:9703 - succeededsdk-sys24.soe.sony.com:9704 - succeededsdk-sys25.soe.sony.com:9700 - succeededsdk-sys25.soe.sony.com:9701 - succeededsdk-sys25.soe.sony.com:9702 - succeededsdk-sys25.soe.sony.com:9703 - succeededsdk-sys25.soe.sony.com:9704 - succeededPress [RETURN] key to continue...</div><div></div><div></div>

Wingrider01

06-25-2009, 08:06 AM

looks like either a DNS issue or a port 7000 blocked issue. What happens when you try and access this line in in fixfox or IE8<a href="http://lpconfig.patch.station.sony.com:7000/patch/lp2/lpconfig/live/launcher/self/LaunchPad.exe">http://lpconfig.patch.station.sony....f/LaunchPad.exe</a>

TSR-DanielH

06-25-2009, 03:10 PM

<cite>Wingrider01 wrote:</cite><blockquote>looks like either a DNS issue or a port 7000 blocked issue. What happens when you try and access this line in in fixfox or IE8<a href="http://lpconfig.patch.station.sony.com:7000/patch/lp2/lpconfig/live/launcher/self/LaunchPad.exe">http://lpconfig.patch.station.sony....f/LaunchPad.exe</a></blockquote>Definitely check port 7000-7010 for any connection issues. Besides that, I would advise removing the Launchpad exception from your firewall so that the game can set up a new one when you try to sign in. This sounds like some kind of firewall blocking the launchpad application.Has the launchpad ever worked on that computer? Hotel routers can be fairly restrictive, but I'm wondering if you could ever sign on using that laptop from your house or another location.

Xarous

06-25-2009, 08:16 PM

The Launcher has never worked on this computer, but I only installed the software 2 weeks ago. It didn't work on my Home network either, which has 3 systems that I can use to play, without any special firewall rules, and none of them have any issues.Using Firefox i can download all the links that the log files are reporting issues with, but IE8 can't download any of them.Wingrider, that link is okay in Firefox, but seems to get stuck at Finding File information when i try to access it using IE8. It doe open the download window though, then after a few mins gives an error saying it cannot connect to the site.This laptop does have SYmantec SEP installed, which I can disable, but I'll try to get the media for it so that i can uninstall it, try the Launcher, then reinstall afterwards.It's just very wierd that Firefox has no issues, but IE does. (I've now tried IE7 before patching, after patching and IE<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" />Hopefully it's Symantec doing something stupid.

TSR-DanielH

06-25-2009, 08:56 PM

Symantec definitely seems like the prime suspect, given your description. I have seen that program do some truely weird things. we once had a customer that called because the launchpad kept opening and closing every 2-3 minutes without being prompted. After some extensive searching we found out that symantec kept opening the file and then trying to quarantine it.

Wingrider01

06-26-2009, 07:39 AM

<cite>Xarous wrote:</cite><blockquote>The Launcher has never worked on this computer, but I only installed the software 2 weeks ago. It didn't work on my Home network either, which has 3 systems that I can use to play, without any special firewall rules, and none of them have any issues.Using Firefox i can download all the links that the log files are reporting issues with, but IE8 can't download any of them.Wingrider, that link is okay in Firefox, but seems to get stuck at Finding File information when i try to access it using IE8. It doe open the download window though, then after a few mins gives an error saying it cannot connect to the site.This laptop does have SYmantec SEP installed, which I can disable, but I'll try to get the media for it so that i can uninstall it, try the Launcher, then reinstall afterwards.It's just very wierd that Firefox has no issues, but IE does. (I've now tried IE7 before patching, after patching and IE<img src="/eq2/images/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" />Hopefully it's Symantec doing something stupid.</blockquote>disabling symantec really does not work properly you can still get strange issues. It is even harder to uninstall the product completelyIf the window is opening then timing out you have a port block issue. What occurs on my network when I execute the command in either firefox or IE 7/8 it pops up a download box to run, save or delete the indicated file. Is this what is happening?

Xarous

06-26-2009, 08:31 AM

Well, that's me uninstalled Symantec, which hung up and left me with Symantec icons in the systray after a reboot.I then followed the Manual uninstall process on the Symantec site, which got rid of the Symantec icon, but I still can't connect.Still getting the same errors from Launcher and Station Launcher.Firefox can download the launchpad-update.xml.gz file without issue, but IE seems to start, then fails, saying it cannot open the internet site. IE can open launchpad-update.xml in the same location though.Is there a way I can check which proxy settings the Launchad is trying to use?

Xarous

06-26-2009, 08:57 AM

Ok, now it gets weirder.IE can now download launchpad-update.xml.gz after another reboot, but still the same errors from the launchpads.

Wingrider01

06-26-2009, 03:23 PM

<cite>Xarous wrote:</cite><blockquote>Ok, now it gets weirder.IE can now download launchpad-update.xml.gz after another reboot, but still the same errors from the launchpads.</blockquote>like th old curse - may you live in interesting times1. can you document your internet connection - router make, model, version - firmware verson if possible2. firewall - you uninstalled Symantec - Windows firewall may have been reenabled, can you check this3. the msinfo would really be helpful, there is a stickied post in this forum that shows how to run it and what portions to post, the entire run is not needed, just crucial parts, the post shows what parts to post.