View Full Version : Server connection problem
Astaer
05-29-2009, 09:59 PM
<p>Hi, I was wondering if someone could help me out with this one.</p><p>Suddenly, I am no longer able to connect to the server. The launchpad shows up twice, asks me for my password etc. and I end up in the launchpad window just fine. After that, it won't let me log into the game.</p><p>I've tried the test suggested in one of the posts below, and the result=fail to connect to servers.</p><p>I have no clue how to fix this though. I don't have a firewall enabled. Could use some suggestions <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>
TSR-DanielH
05-29-2009, 10:17 PM
<p>Which test are you running that you're getting the 'failed to connect' message? If you're talking about the tracert/pathping tests, could you try running ipconfig to see if you are getting a valid IP? It almost sounds like there's something broken between your ISP and us. I have included a full set of tracert tests below so we can see what happens when you try to connect.</p><p>Please open up the Start menu, choose the Run command, type "command" in the space provided, then hit Enter. If you're using Win2k type "cmd" instead of command. For Vista, "type command" at the search bar on the bottom of the Start Menu. The MS-DOS Prompt window should appear with the prompt, "C:windowsdesktop". For Win98/ME or Win2K/XP/Vista, type the following three DOS commands, one at a time, hitting Enter between each command, and waiting for the prompt to reappear: ipconfig /all > c:eq2info.txt tracert unrest.everquest2.com >> c:eq2info.txt tracert najena.everquest2.com >> c:eq2info.txt Then try the following command so we can see if you can connect to the Euro servers: tracert storms.everquest2.com >> c:eq2info.txt Finally, the German server: tracert valor.everquest2.com >> c:eq2info.txt</p><p>Once you've run those you can find the eq2info file on your C: drive and paste the contents in this thread.</p>
Astaer
05-30-2009, 08:12 AM
<p>Hi,</p><p>Thanks for the reply. I tried your suggestions. Even though I can't seem to find those log files in any folder on my C drive, I've ran each command (I use Vista).</p><p>Every command gave me an "access denied" (well, translated from Dutch that is). Does this tell you anything?</p>
Wingrider01
05-30-2009, 08:45 AM
<p><cite>Astaer wrote:</cite></p><blockquote><p>Hi,</p><p>Thanks for the reply. I tried your suggestions. Even though I can't seem to find those log files in any folder on my C drive, I've ran each command (I use Vista).</p><p>Every command gave me an "access denied" (well, translated from Dutch that is). Does this tell you anything?</p></blockquote><p>If you are getting that error while you are running the commend it is a permissions error. Go to the shortcut for the ms-dos window and right click and run as administrator</p>
Astaer
05-30-2009, 09:22 AM
<p>How would I do this?</p><p>I don't see any shortcut for ms-dos, and don't have the option to r-click anything to run as administrator.</p>
Kigneer
05-30-2009, 10:10 AM
<p><cite>Astaer wrote:</cite></p><blockquote><p>How would I do this?</p><p>I don't see any shortcut for ms-dos, and don't have the option to r-click anything to run as administrator.</p></blockquote><p>Go into C:WindowsSystem32 folder and make a shortcut for cmd.exe. Then give that shortcut administrator permissions. Pin that link in your start list, or quick bar for ease of access.</p><p>There's other ways to give permanent admin rights to the commandline, but this is just easier to impliment, without disabling UAC.</p>
Astaer
05-30-2009, 11:56 AM
<p>thanks for the instructions. I've managed to run the tracer correctly now. Below I've pasted the logs (since some of it is in Dutch, I'll try and translate it best as I can, in red. Some things may be evident though, sorry if this complicates things!)</p><p>Windows IP-configuratie</p><p> Hostnaam <span style="color: #ff0000;">(hostname). </span>. . . . . . . . . . . : PC_van_James Primair DNS-achtervoegsel . . . . : Knooppunttype . . . . . . . . . . : hybride IP-routering ingeschakeld <span style="color: #ff0000;">(</span><span style="color: #ff0000;">IP-routering activated).</span> . . . : nee <span style="color: #ff0000;">(no)</span> WINS-proxy ingeschakeld <span style="color: #ff0000;">(WINS-proxy activated).</span> . . . . : nee <span style="color: #ff0000;">(no)</span></p><p>Adapter voor draadloos LAN Draadloze netwerkverbinding: <span style="color: #ff0000;">(</span><span style="color: #ff0000;">Adapter for wireless LAN internet connection)</span></p><p> Mediumstatus. . . . . . . . . . . : medium ontkoppeld (<span style="color: #ff0000;">says it's disconnected, true, because although I have a wireless connection available, I don't use it)</span> Verbindingsspec. DNS-achtervoegsel: Beschrijving. . . . . . . . . . . : HP 802.11b/g Wireless Network Adapter Fysiek adres. . . . . . . . . . . : 00-C0-A8-E1-23-C2 DHCP ingeschakeld . . . . . . . . : ja <span style="color: #ff0000;">(yes)</span> Autom. configuratie ingeschakeld : ja <span style="color: #ff0000;">(yes)</span></p><p>Ethernet-adapter LAN-verbinding: <span style="color: #ff0000;">(</span><span style="color: #ff0000;">Ethernet-adapter LAN-connection)</span></p><p> Verbindingsspec. DNS-achtervoegsel: Beschrijving <span style="color: #ff0000;">(description).</span> . . . . . . . . . . : NVIDIA nForce Networking Controller Fysiek adres (<span style="color: #ff0000;">physical adress</span>). . . . . . . . . . . : 00-1B-B9-86-9C-6F DHCP ingeschakeld (<span style="color: #ff0000;">DHCP activated).</span> . . . . . . . : ja <span style="color: #ff0000;">(yes)</span> Autom. configuratie ingeschakeld <span style="color: #ff0000;">(autom. configuration activated</span>): ja <span style="color: #ff0000;">(yes)</span> Link-local IPv6-adres . . . . . . : fe80::cd71:2fca:66b:ad6a%8(voorkeur) IPv4-adres. . . . . . . . . . . . : 192.168.2.5(voorkeur) Subnetmasker. . . . . . . . . . . : 255.255.255.0 Lease verkregen . . . . . . . . . : zaterdag 30 mei 2009 12:52:12 Lease verlopen. . . . . . . . . . : maandag 1 juni 2009 16:31:48 Standaardgateway. . . . . . . . . : 192.168.2.1 DHCP-server . . . . . . . . . . . : 192.168.2.1 DNS-servers . . . . . . . . . . . : 192.168.2.1 NetBIOS via TCPIP . . . . . . . . : ingeschakeld <span style="color: #ff0000;">(activated)</span></p><p>Tunnel-adapter LAN-verbinding*: <span style="color: #ff0000;">(</span><span style="color: #ff0000;">Tunnel-adapter LAN connection)</span></p><p> Mediumstatus. . . . . . . . . . . : medium ontkoppeld <span style="color: #ff0000;">(</span><span style="color: #ff0000;">medium disconnected)</span> Verbindingsspec. DNS-achtervoegsel: Beschrijving. . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Fysiek adres. . . . . . . . . . . : 02-00-54-55-4E-01 DHCP ingeschakeld . . . . . . . . : nee <span style="color: #ff0000;">(no)</span> Autom. configuratie ingeschakeld : ja <span style="color: #ff0000;">(yes)</span></p><p>Tunnel-adapter LAN-verbinding* 3:</p><p> Mediumstatus. . . . . . . . . . . : medium ontkoppeld Verbindingsspec. DNS-achtervoegsel: Beschrijving. . . . . . . . . . . : isatap.{F005D778-E79A-418E-89CC-E534A624613C} Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP ingeschakeld . . . . . . . . : nee Autom. configuratie ingeschakeld : ja</p><p>Tunnel-adapter LAN-verbinding* 4:</p><p> Mediumstatus. . . . . . . . . . . : medium ontkoppeld Verbindingsspec. DNS-achtervoegsel: Beschrijving. . . . . . . . . . . : isatap.{8F04FD02-B68C-4C94-8454-B7792E6C7BFC} Fysiek adres. . . . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP ingeschakeld . . . . . . . . : nee Autom. configuratie ingeschakeld : ja</p><p>Traceren van de route naar sdkeq2-05-01.everquest2.com [199.108.12.161]</p><p><span style="color: #ff0000;">(Tracing of route route to sdkeq2-05-01.everquest2.com [199.108.12.161])</span></p><p>via maximaal 30 hops: <span style="color: #ff0000;">(with max. 30 hops)</span></p><p> 1 <1 ms <1 ms <1 ms SX551CFDB28 [192.168.2.1]</p><p> 2 26 ms 25 ms 29 ms 195.190.242.8</p><p> 3 26 ms 25 ms 25 ms 213.75.64.153</p><p> 4 26 ms 24 ms 26 ms 213.75.64.153</p><p> 5 28 ms 28 ms 28 ms 208.49.200.129</p><p> 6 38 ms 38 ms 39 ms ge-6-11.car2.Frankfurt1.Level3.net [195.122.136.245]</p><p> 7 38 ms 38 ms 38 ms ge-2-1-0-79.bbr2.Frankfurt1.Level3.net [4.68.23.66]</p><p> 8 189 ms 181 ms 224 ms as-2-0.mp1.SanDiego1.Level3.net [64.159.1.137]</p><p> 9 182 ms 181 ms 181 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130]</p><p> 10 182 ms 181 ms 181 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]</p><p> 11 182 ms 181 ms 182 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82]</p><p> 12 182 ms 183 ms 182 ms sdkeq2-05-01.everquest2.com [199.108.12.161]</p><p>De trace is voltooid. <span style="color: #ff0000;">(trace is completed)</span></p><p>Traceren van de route naar sdkeq2-02-01.everquest2.com [199.108.12.65]</p><p>via maximaal 30 hops:</p><p> 1 <1 ms <1 ms <1 ms SX551CFDB28 [192.168.2.1]</p><p> 2 26 ms 25 ms 25 ms 195.190.242.8</p><p> 3 24 ms 26 ms 25 ms 213.75.64.153</p><p> 4 25 ms 24 ms 26 ms 213.75.64.153</p><p> 5 28 ms 28 ms 27 ms 208.49.200.129</p><p> 6 39 ms 39 ms 39 ms ge-6-11.car2.Frankfurt1.Level3.net [195.122.136.245]</p><p> 7 38 ms 39 ms 37 ms ge-2-1-0-79.bbr1.Frankfurt1.Level3.net [4.68.23.65]</p><p> 8 182 ms 181 ms 195 ms as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149]</p><p> 9 182 ms 181 ms 181 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130]</p><p> 10 183 ms 183 ms 183 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130]</p><p> 11 181 ms 182 ms 183 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82]</p><p> 12 181 ms 182 ms 183 ms sdkeq2-02-01.everquest2.com [199.108.12.65]</p><p>De trace is voltooid.</p><p>Traceren van de route naar amseq2-02-01.everquest2.com [195.33.135.193]</p><p>via maximaal 30 hops:</p><p> 1 <1 ms <1 ms <1 ms SX551CFDB28 [192.168.2.1]</p><p> 2 26 ms 25 ms 26 ms 195.190.242.8</p><p> 3 24 ms 25 ms 24 ms 213.75.64.153</p><p> 4 26 ms 25 ms 26 ms 213.75.64.153</p><p> 5 26 ms 27 ms 26 ms nlamtr1103er1.am.nl.attglobal.net [195.69.144.194]</p><p> 6 27 ms 27 ms 26 ms vl50.amsixmsfc-1.sonyonline.net [195.33.129.76]</p><p> 7 27 ms 27 ms 28 ms amseq2-02-01.everquest2.com [195.33.135.193]</p><p>De trace is voltooid.</p><p>Traceren van de route naar amseq2-01-01.everquest2.com [195.33.135.161]</p><p>via maximaal 30 hops:</p><p> 1 1 ms <1 ms <1 ms SX551CFDB28 [192.168.2.1]</p><p> 2 25 ms 24 ms 28 ms 195.190.242.8</p><p> 3 25 ms 25 ms 25 ms 213.75.64.177</p><p> 4 24 ms 25 ms 26 ms 213.75.64.177</p><p> 5 27 ms 26 ms 27 ms nlamtr1103er1.am.nl.attglobal.net [195.69.144.194]</p><p> 6 27 ms 26 ms 27 ms vl50.amsixmsfc-1.sonyonline.net [195.33.129.76]</p><p> 7 27 ms 28 ms 27 ms amseq2-01-01.everquest2.com [195.33.135.161]</p><p>De trace is voltooid.</p><p>Enough to go on for now?</p>
Wingrider01
05-30-2009, 12:24 PM
<p>try these and let us know what happens</p><p><strong><span style="font-size: small;">Test 1: Speed Test</span></strong></p><p><span style="font-family: verdana; -webkit-border-horizontal-spacing: 1px; -webkit-border-vertical-spacing: 1px;"></span><p><strong><span style="font-size: small;">Test 2: tracert</span></strong></p><p><span style="font-size: small;">From the a command shell window (choose "Run..." from the start menu and type "cmd", and type the following at the prompt:</span></p><p><span style="font-size: small;">> tracert lpconfig.patch.station.sony.comTracing route to lpconfig.patch.station.sony.com [64.37.129.35]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms hs25.sdterman.sonyonline.net [64.37.144.65] 2 <1 ms <1 ms <1 ms vl83.sdtermbr-2.sonyonline.net [64.37.128.30] 3 5 ms 4 ms 9 ms vl866.laeqnxsw-2.sonyonline.net [64.37.128.9] 4 5 ms 5 ms 5 ms laelpconfig1.patch.station.sony.com [64.37.129.35]Trace complete.</span></p><p><span style="font-size: small;"></span></p><p><span style="font-weight: bold;"><span style="font-size: small;">Test 3: UDP Connection Test</span></span></p><p style="font-family: verdana, arial, helvetica, sans-serif;"><span style="color: #000000;"><span style="font-size: small;">Download and run the following test application. It will open test UDP connections to our servers, similar to how the login process works. </span></span></p><p style="font-family: verdana, arial, helvetica, sans-serif;"><a rel="nofollow" href="http://lpconfig.patch.station.sony.com:7000/patch/lp2/lpconfig/live/diagnostics/slConnectTest.exe" target="_blank">http://lpconfig.patch.station.sony....ConnectTest.exe</a></p><p style="font-family: verdana, arial, helvetica, sans-serif;"><span style="color: #000000;"><span style="font-size: small;">It will connect to each of the login servers to see if you are having a connectivity problem. You should see the following output:</span></span></p><p style="font-family: verdana, arial, helvetica, sans-serif;"><span style="font-family: 'courier new', courier;"><span style="font-size: small;">sdk-sys22.soe.sony.com:9700 - succeeded (0ms)sdk-sys22.soe.sony.com:9701 - succeeded (0ms)sdk-sys22.soe.sony.com:9702 - succeeded (0ms)sdk-sys22.soe.sony.com:9703 - succeeded (0ms)sdk-sys22.soe.sony.com:9704 - succeeded (0ms)sdk-sys23.soe.sony.com:9700 - succeeded (0ms)sdk-sys23.soe.sony.com:9701 - succeeded (0ms)sdk-sys23.soe.sony.com:9702 - succeeded (0ms)sdk-sys23.soe.sony.com:9703 - succeeded (0ms)sdk-sys23.soe.sony.com:9704 - succeeded (0ms)sdk-sys24.soe.sony.com:9700 - succeeded (0ms)sdk-sys24.soe.sony.com:9701 - succeeded (0ms)sdk-sys24.soe.sony.com:9702 - succeeded (0ms)sdk-sys24.soe.sony.com:9703 - succeeded (0ms)sdk-sys24.soe.sony.com:9704 - succeeded (0ms)sdk-sys25.soe.sony.com:9700 - succeeded (0ms)sdk-sys25.soe.sony.com:9701 - succeeded (0ms)sdk-sys25.soe.sony.com:9702 - succeeded (0ms)sdk-sys25.soe.sony.com:9703 - succeeded (0ms)sdk-sys25.soe.sony.com:9704 - succeeded (0ms)</span></span></p></p><p style="font-family: verdana, arial, helvetica, sans-serif;"><span style="font-family: verdana, geneva;"><span><span style="font-size: small;">If you are having connectivity issues or extremely slow download speeds, try going to...</span></span></span></p><p style="font-family: verdana, arial, helvetica, sans-serif;"><span style="font-family: verdana, geneva;"><span><a href="http://launcher.station.sony.com/speedtest/" target="_blank"><span style="font-size: small;"><span style="color: #000000;"><span style="text-decoration: underline;">http://launcher.station.sony.com/speedtest/</span></span></span></a></span></span></p><p style="font-family: verdana, arial, helvetica, sans-serif;"><span style="font-size: small;">This test will measure your latency (ping time) and download bandwidth from our main web site.</span></p><p style="font-family: verdana, arial, helvetica, sans-serif;"><span style="font-family: verdana, geneva;"><span><span style="font-size: small;">If this works but you can't login with Station Launcher, there is probably a firewall configuration that needs to be made.</span></span></span></p><p style="font-family: verdana, arial, helvetica, sans-serif;"><span style="font-size: small;"></span></p>
Astaer
05-30-2009, 01:06 PM
<p><strong><span style="text-decoration: underline;">Test 2:</span></strong></p><p>C:WindowsSystem32>tracert lpconfig.patch.station.sony.com</p><p>Tracing route to lpconfig.patch.station.sony.com [199.108.194.94]via maximaal 30 hops:</p><p> 1 2 ms 1 ms 1 ms SX551CFDB28 [192.168.2.1] 2 74 ms 27 ms 26 ms 195.190.242.8 3 25 ms 25 ms 25 ms 213.75.64.149 4 26 ms 38 ms 26 ms 213.75.64.149 5 34 ms 27 ms 29 ms fr3.ams.llnw.net [195.69.145.133] 6 115 ms 112 ms 116 ms tge5-1.fr4.lga.llnw.net [69.28.171.86] 7 116 ms 116 ms 123 ms tge2-3.fr4.iad.llnw.net [69.28.171.153] 8 115 ms 117 ms 117 ms sony.ge4-12.fr4.iad.llnw.net [69.28.156.214] 9 115 ms 115 ms 115 ms vl48.asheqnx-1.sonyonline.net [64.37.144.85] 10 116 ms 116 ms 116 ms abelpconfig1.patch.station.sony.com [199.108.194.94]</p><p>trace completed</p><p><strong><span style="text-decoration: underline;">Test 3:</span></strong></p><p><span style="font-family: 'courier new', courier;"><span style="font-size: small;">sdk-sys22.soe.sony.com:9700 - failedsdk-sys22.soe.sony.com:9701 - failed</span></span></p><p><span style="font-family: 'courier new', courier;"></span><span style="font-family: 'courier new', courier;"><span style="font-size: small;">sdk-sys22.soe.sony.com:9702 - failedsdk-sys22.soe.sony.com:9703 - failed</span></span></p><p><span style="font-family: 'courier new', courier;"><span style="font-size: small;">sdk-sys22.soe.sony.com:9704 - failed</span></span></p><p><span style="font-family: __;"><font face="__"><p><span style="font-family: __;"><p>finally, I did the latency (ping time) test using the last link in your post.</p><p>Seems to work ok, download speed = 1324 kbps</p><p>Does this mean it is a firewall issue? Since I don't have a firewall activated atm...</p><p>perhaps something with the router, but I have no idea how to access that.</p><font face="__"><font face="__"></font></font></span></p></font></span><p><span style="font-family: 'courier new', courier;"></span></p></p>
Wingrider01
05-30-2009, 02:35 PM
<p><cite>Astaer wrote:</cite></p><blockquote><p><strong><span style="text-decoration: underline;">Test 2:</span></strong></p><p>C:WindowsSystem32>tracert lpconfig.patch.station.sony.com</p><p>Tracing route to lpconfig.patch.station.sony.com [199.108.194.94]via maximaal 30 hops:</p><p> 1 2 ms 1 ms 1 ms SX551CFDB28 [192.168.2.1] 2 74 ms 27 ms 26 ms 195.190.242.8 3 25 ms 25 ms 25 ms 213.75.64.149 4 26 ms 38 ms 26 ms 213.75.64.149 5 34 ms 27 ms 29 ms fr3.ams.llnw.net [195.69.145.133] 6 115 ms 112 ms 116 ms tge5-1.fr4.lga.llnw.net [69.28.171.86] 7 116 ms 116 ms 123 ms tge2-3.fr4.iad.llnw.net [69.28.171.153] 8 115 ms 117 ms 117 ms sony.ge4-12.fr4.iad.llnw.net [69.28.156.214] 9 115 ms 115 ms 115 ms vl48.asheqnx-1.sonyonline.net [64.37.144.85] 10 116 ms 116 ms 116 ms abelpconfig1.patch.station.sony.com [199.108.194.94]</p><p>trace completed</p><p><strong><span style="text-decoration: underline;">Test 3:</span></strong></p><p><span style="font-family: 'courier new', courier;"><span style="font-size: small;">sdk-sys22.soe.sony.com:9700 - failedsdk-sys22.soe.sony.com:9701 - failed</span></span></p><p><span style="font-family: 'courier new', courier;"><span style="font-size: small;">sdk-sys22.soe.sony.com:9702 - failedsdk-sys22.soe.sony.com:9703 - failed</span></span></p><p><span style="font-family: 'courier new', courier;"><span style="font-size: small;">sdk-sys22.soe.sony.com:9704 - failed</span></span></p><p><span style="font-family: __;"><span style="font-family: __;"><p><span style="font-family: __;"><p>finally, I did the latency (ping time) test using the last link in your post.</p><p>Seems to work ok, download speed = 1324 kbps</p><p>Does this mean it is a firewall issue? Since I don't have a firewall activated atm...</p><p>perhaps something with the router, but I have no idea how to access that.</p><span style="font-family: __;"><span style="font-family: __;"></span></span></span></p></span></span><p></p></p></blockquote><p>test 3 shows that it is a firewall issue, either one installed on the machine or a router. Today's routers almost always have a hardware firewall built into it that needs to be configured. Best method is port triggering if it is available.</p><p>Post your network configuration - brand of router, model number and version number of the hardware if any</p>
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