Reboot after splash screens

[Reavo]

<p>This happens in the same place every time.</p><p>I start up EQ2, login, click play, and the game begins to start up.</p><p>It shows the first splash screen and then the second one with the Shadow Odyssey title and the girl with the feathery hair.  Then when it starts to fade out my computer reboots.</p>

[TSR-DanielH]

<p>Greetings,</p><p>Usually an unprompted reboot without a blue screen error means that your power supply is not able to keep up with power needs for your computer.  Have you upgraded any hardware recently?  If you just upgraded a video card or piece of hardware then it might be draining too much power.</p>

[Reavo]

<p><cite>TSR-DanielH wrote:</cite></p><blockquote><p>Greetings,</p><p>Usually an unprompted reboot without a blue screen error means that your power supply is not able to keep up with power needs for your computer.  Have you upgraded any hardware recently?  If you just upgraded a video card or piece of hardware then it might be draining too much power.</p></blockquote><p>No new hardware in a while.  It was running fine last night, just started doing this when I got home from work today.</p>

[TSR-DanielH]

<p><cite>Reavo wrote:</cite><cite></cite></p><blockquote><p>No new hardware in a while.  It was running fine last night, just started doing this when I got home from work today.</p></blockquote><p>It sounds like you have some serious hardware failure occuring.  Possible causes include a loose cable in the computer, or a failing power supply or graphics card.  I doubt it would be a driver issue since that would freeze/blue screen and reboot. </p><p>If you're comfortable doing so then you might want to open your case and check to see that all of the cables are still securely connected.  You might want to try running a stress test on the graphics card as well.  3dmark should work fine and you can download it for free.</p>

[Reavo]

<p><cite>TSR-DanielH wrote:</cite></p><blockquote><p><cite>Reavo wrote:</cite><cite></cite></p><blockquote><p>No new hardware in a while.  It was running fine last night, just started doing this when I got home from work today.</p></blockquote><p>It sounds like you have some serious hardware failure occuring.  Possible causes include a loose cable in the computer, or a failing power supply or graphics card.  I doubt it would be a driver issue since that would freeze/blue screen and reboot. </p><p>If you're comfortable doing so then you might want to open your case and check to see that all of the cables are still securely connected.  You might want to try running a stress test on the graphics card as well.  3dmark should work fine and you can download it for free.</p></blockquote><p>Thanks for your help.</p><p>My brother in law (who built my computer) came over last night to look at it.  He said I have a power supply that is more than enough for my PC.  It's 1000w.  He also checked the connections and found nothing wrong with them.  He said to mention that I can run all my other MMO games (WoW, EQ, LotRO, and Vanguard) and they do not crash.</p><p>Any other suggestions?  Isn't it strange that it's doing it at the same spot each time?  It's right at the stage where it should show the screen with the progress bar for loading the game.  Before it gets to that progress bar, when it's leaving the last splash title screen it just reboots my PC.</p><p>Thanks again!!!</p>

[Reavo]

<p>Does this mean nobody knows how to fix the problem? </p><p>Can I never play EQ2 again?  I just bought Shadow Odyssey a couple weeks ago though.  <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p>

[TSR-DanielH]

<p>Let's make sure it isn't a conflicting program next.  To disable background programs:1. Select the START button.2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu)3. Press OK4. Select the STARTUP tab.5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list.6. Hit apply and then OK. Restart the computer and try the game again.It would be rare for a program conflict to manifest in the way you're describing, but it's possible if it's an anti-virus or other program with high level access that's conflicting.  Let us know if the issue persists after trying the above.</p>

[Reavo]

<p><cite>TSR-DanielH wrote:</cite></p><blockquote><p>Let's make sure it isn't a conflicting program next.  To disable background programs:1. Select the START button.2. Select RUN, then type in "msconfig" (for Vista, type msconfig in the search bar at the bottom of the Start Menu)3. Press OK4. Select the STARTUP tab.5. In the list, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, please note that SCANREGISTRY and SYSTEM TRAY will not be listed - just uncheck the entire list.6. Hit apply and then OK. Restart the computer and try the game again.It would be rare for a program conflict to manifest in the way you're describing, but it's possible if it's an anti-virus or other program with high level access that's conflicting.  Let us know if the issue persists after trying the above.</p></blockquote><p>I thought it was going to work at first.  It started to load up the program (the little progress bar was showing stuff down on the bottom right after the splash screen).  But when it got to loading entities it rebooted again.</p>

[Wingrider01]

<p><cite>Reavo wrote:</cite></p><blockquote><p><cite>TSR-DanielH wrote:</cite></p><blockquote><p><cite>Reavo wrote:</cite><cite></cite></p><blockquote><p>No new hardware in a while.  It was running fine last night, just started doing this when I got home from work today.</p></blockquote><p>It sounds like you have some serious hardware failure occuring.  Possible causes include a loose cable in the computer, or a failing power supply or graphics card.  I doubt it would be a driver issue since that would freeze/blue screen and reboot. </p><p>If you're comfortable doing so then you might want to open your case and check to see that all of the cables are still securely connected.  You might want to try running a stress test on the graphics card as well.  3dmark should work fine and you can download it for free.</p></blockquote><p>Thanks for your help.</p><p>My brother in law (who built my computer) came over last night to look at it.  He said I have a power supply that is more than enough for my PC.  It's 1000w.  He also checked the connections and found nothing wrong with them.  He said to mention that I can run all my other MMO games (WoW, EQ, LotRO, and Vanguard) and they do not crash.</p><p>Any other suggestions?  Isn't it strange that it's doing it at the same spot each time?  It's right at the stage where it should show the screen with the progress bar for loading the game.  Before it gets to that progress bar, when it's leaving the last splash title screen it just reboots my PC.</p><p>Thanks again!!!</p></blockquote><p>It may be auto starting on a kernal fault. Try turing off the fucntionality.</p><p>My Computer, Properties, Advanced Settings, Advanced tab, Startup and recover, remove th check mark from the Automatucly restart box. Might also look in the event log, it should right a system even error there</p>

[Reavo]

<p><cite>Wingrider01 wrote:</cite></p><blockquote><p><cite>Reavo wrote:</cite></p><blockquote><p><cite>TSR-DanielH wrote:</cite></p><blockquote><p><cite>Reavo wrote:</cite><cite></cite></p><blockquote><p>No new hardware in a while.  It was running fine last night, just started doing this when I got home from work today.</p></blockquote><p>It sounds like you have some serious hardware failure occuring.  Possible causes include a loose cable in the computer, or a failing power supply or graphics card.  I doubt it would be a driver issue since that would freeze/blue screen and reboot. </p><p>If you're comfortable doing so then you might want to open your case and check to see that all of the cables are still securely connected.  You might want to try running a stress test on the graphics card as well.  3dmark should work fine and you can download it for free.</p></blockquote><p>Thanks for your help.</p><p>My brother in law (who built my computer) came over last night to look at it.  He said I have a power supply that is more than enough for my PC.  It's 1000w.  He also checked the connections and found nothing wrong with them.  He said to mention that I can run all my other MMO games (WoW, EQ, LotRO, and Vanguard) and they do not crash.</p><p>Any other suggestions?  Isn't it strange that it's doing it at the same spot each time?  It's right at the stage where it should show the screen with the progress bar for loading the game.  Before it gets to that progress bar, when it's leaving the last splash title screen it just reboots my PC.</p><p>Thanks again!!!</p></blockquote><p>It may be auto starting on a kernal fault. Try turing off the fucntionality.</p><p>My Computer, Properties, Advanced Settings, Advanced tab, Startup and recover, remove th check mark from the Automatucly restart box. Might also look in the event log, it should right a system even error there</p></blockquote><p>Okay.  I turned off the restart option like you said and it's running now.</p><p>What does that mean?  Is it something I can fix on my end, or is it okay to just leave that turned off? </p><p>Thanks for the help.  It's good to see my character back again.  <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p>

[Wingrider01]

<p><cite>Reavo wrote:</cite></p><blockquote><p><cite>Wingrider01 wrote:</cite></p><blockquote><p><cite>Reavo wrote:</cite></p><blockquote><p><cite>TSR-DanielH wrote:</cite></p><blockquote><p><cite>Reavo wrote:</cite><cite></cite></p><blockquote><p>No new hardware in a while.  It was running fine last night, just started doing this when I got home from work today.</p></blockquote><p>It sounds like you have some serious hardware failure occuring.  Possible causes include a loose cable in the computer, or a failing power supply or graphics card.  I doubt it would be a driver issue since that would freeze/blue screen and reboot. </p><p>If you're comfortable doing so then you might want to open your case and check to see that all of the cables are still securely connected.  You might want to try running a stress test on the graphics card as well.  3dmark should work fine and you can download it for free.</p></blockquote><p>Thanks for your help.</p><p>My brother in law (who built my computer) came over last night to look at it.  He said I have a power supply that is more than enough for my PC.  It's 1000w.  He also checked the connections and found nothing wrong with them.  He said to mention that I can run all my other MMO games (WoW, EQ, LotRO, and Vanguard) and they do not crash.</p><p>Any other suggestions?  Isn't it strange that it's doing it at the same spot each time?  It's right at the stage where it should show the screen with the progress bar for loading the game.  Before it gets to that progress bar, when it's leaving the last splash title screen it just reboots my PC.</p><p>Thanks again!!!</p></blockquote><p>It may be auto starting on a kernal fault. Try turing off the fucntionality.</p><p>My Computer, Properties, Advanced Settings, Advanced tab, Startup and recover, remove th check mark from the Automatucly restart box. Might also look in the event log, it should right a system even error there</p></blockquote><p>Okay.  I turned off the restart option like you said and it's running now.</p><p>What does that mean?  Is it something I can fix on my end, or is it okay to just leave that turned off? </p><p>Thanks for the help.  It's good to see my character back again.  <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p></blockquote><p>Not sure why it is running now, all I did was give you the instructions on how to get the error code when the machine restarts in case it is a driver fault.</p>

[TSR-DanielH]

<p>Yes, it's strange that the last step would fix the issue.  Has the weather changed in your area recently?  I'm specifically wondering if it got colder.</p><p>Assuming it isn't just random coincidence that your computer stopped resetting, it could be a corrupted Windows install or a bad hard drive sector that contains a piece of your Windows install.</p>