Service Downtime 4/27/09

[TSR-JamisonW]

<p>I just want to make sure everyone see's this announcement about service today:</p><p>"<span ><span style="color: #b5b5b5;"> </span><span style="font-size: 11pt; font-family: Arial; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA;"><span style="font-size: 11pt; font-family: Arial;">From 9:00 AM PDT until 1:00 PM PDT on Monday, April 27, 2009, all of the SOE services and games will be undergoing maintenance and will be unavailable.</span></span></span></p><p><span style="font-size: 11pt; font-family: Arial;">This might also cause some forum accounts to temporarily lose permissions, due to the inability to verify account status while the maintenance is taking place. This is only temporary and normal permissions will return automatically once the maintenance is complete.</span></p><p><span style="font-size: 11pt; font-family: Arial;">We apologize for this interruption and will resume all affected services as soon as the maintenance is completed."</span></p><p><span style="font-size: 11pt; font-family: Arial;">Also, please be advised that both the start and end times are estimates, but rest assured we will get everything back up and running as soon as possible.</span></p>

[HBP]

<p>5 hours??  YOU HAVE TO BE KIDDING ME.  Start this crap earlier in the day.</p>

[ladyannabell]

<p>The UK servers are down from 5:00 PM London Time for 5 hours as is noted on the welcomes message you get when you login.</p><p>Without a warning the server shuts down....</p><p>I appreciated that there is maintenance on the servers, but has it to be in the prime playing time when the down time is that long????</p><p>I realy would appreciate if there would be given a warning before the server shuts down, as was done in the past.</p><p>But most of all i would appreciate it if server down time would not be scheduled during prime playing time.</p><p>Since this is all done from USA that should not be a problem since there are several hours time difference.</p><p>Thanks.</p>

[Dessellion4]

<p>I also cannot believe the sheer incompetence and rudeness of posting the warning message so late.  If this is scheduled maintenance you must have known about it well in advance.  Perhaps there is some reason why every single server, including the Euro servers, has to come down all at once so I'll leave the justified moans to other Euro players.</p><p>Oh by the way I don't suppose this work will actually fix the Players web site will it?</p>

[Baratius]

So if I am reading this right, servers are down from 5PM BST to 10PM BST if the 5 hours maintenance is not exceeded? Wow, just wow...

[Eyefon]

<p>Wow, I thought there was something wrong with my system, but really, 5 hours? Oh well. I guess I'll play tomorrow. :/</p>

[Syntaxerror]

<p>EQ2Players will work fine after ?? ..........</p>

[ganjookie]

<p>OMFingG /RAGE QUIT</p><p>5 hours of no NORRATH!?!?![Removed for Content] is this CRAP cant you do this in the extra 6 hours from 24:01-30:00!</p>

[Galldora]

<p><cite>Kithal@Permafrost wrote:</cite></p><blockquote><p>OMFingG /RAGE QUIT</p><p>5 hours of no NORRATH!?!?![Removed for Content] is this CRAP cant you do this in the extra 6 hours from 24:01-30:00!</p></blockquote><p>Absolutely!  Those are the only hours I had planned NOT to be busy in Norrath.  I'd like to second the request to do all updates and maintenance during those hours, please.  <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p><p>/wanders off to find out what other people who don't live in Norrath do with all these hours....</p>

[Swede31]

<p>If there only was something big that blocked the whole screen when i log in where you could have written this to inform us a bit better.</p><p>But seriously, how can you put a maintanence during prime time on UK servers? Its the whole evening that goes away. I shouldnt be suprised since you as usual dont pay any attention to the european playerbase. It must be a really important maintanence to do this so any information on what the maintanance is about would be nice.</p><p>But that would mean you have to communicate with your paying custmoers and i guess thats a bit to much to ask for.</p>

[ladyannabell]

<p><cite>Swede31 wrote:</cite></p><blockquote><p>If there only was something big that blocked the whole screen when i log in where you could have written this to inform us a bit better.</p><p>But seriously, how can you put a maintanence during prime time on UK servers? Its the whole evening that goes away. I shouldnt be suprised since you as usual dont pay any attention to the european playerbase. It must be a really important maintanence to do this so any information on what the maintanance is about would be nice.</p><p>But that would mean you have to communicate with your paying custmoers and i guess thats a bit to much to ask for.</p></blockquote><p>Comunicate with Customers??? What for?? Customers are only there to pay there salary and servers.</p><p>Sony does not care about what customers want or feel about how they been treated. I figured that out within my 3 month playing.</p>

[Baratius]

<cite>ladyannabell wrote:</cite><blockquote><p><cite>Swede31 wrote:</cite></p><blockquote><p>If there only was something big that blocked the whole screen when i log in where you could have written this to inform us a bit better.</p><p>But seriously, how can you put a maintanence during prime time on UK servers? Its the whole evening that goes away. I shouldnt be suprised since you as usual dont pay any attention to the european playerbase. It must be a really important maintanence to do this so any information on what the maintanance is about would be nice.</p><p>But that would mean you have to communicate with your paying custmoers and i guess thats a bit to much to ask for.</p></blockquote><p>Comunicate with Customers??? What for?? Customers are only there to pay there salary and servers.</p><p>Sony does not care about what customers want or feel about how they been treated. I figured that out within my 3 month playing.</p></blockquote> It is true. On the whole Sony are awful at communication. I can remember endless EQ1 days when servers would go down and there would be nothing on the offical pages or forums. Then the Server Status page appeared and it seemed to be hard-coded to say "All Servers Up" as even when a server had been unavailable for a few hours it would never change.

[Iamfr]

<p>- Would have liked a warning.- Shift+enter is very cool.- HEY ITS UP!  IT DIDN'T TAKE 5 HOURS!  I'll be sending you (1) beer when you create the functionality.  GJ!</p>

[Iamfr]

<p>Wait, you fooled me.  Gimme that beer back.  It says, "Trying login server #1..."  Quit button.  (dang, you tricked me into sending you a beer.  That's just wrong in so many ways.)</p>

[Dessellion4]

<p><cite>Ewen@Storms wrote:</cite></p><blockquote><p>EQ2Players will work fine after ?? ..........</p></blockquote><p>By that I mean it might update occasionally.  Still showing my noobie Bruiser as lvl 16 last played early March - when he's lvl30 played just about every day since.</p>

[Ironfeld]

<p>Yeah, this takes the cake on anything i've seen as far as downtime.  I've been playing for 3 1/2 years now and this is the first time i can remember them taking servers down in the middle of the day for maintenance and for five hours at that.  It's pitiful planning on the part of sony to do it this way.</p>

[Iamfr]

<p><span style="font-family: Times New Roman; font-size: small;">First and formost, I'd like to thank SOE employees because (5) hours of updates is (5) hours they could be playing too.  We want to recognize this is a hardship on them and their families as well, because they have kids and their characters even have alts that are burdoned by the workcycle also.  My empathy and understanding are yours.</span></p><p><span style="font-family: Times New Roman; font-size: small;">Secondly..."80% of all problems are caused by the user," - Top Secret IT Book of Text.  Awareness that the game was actually running before we played on it the day before, and we didn't put it away properly is my fault.  It is all our faults.  Riding hard, and putting it away wet, doesn't make for a happy animal.  We plan to be much nicer to your code in general, and plea to the one-handed keyboarding gods to bless us with another day of play time.</span></p><p><span style="font-family: Times New Roman; font-size: small;">Third...i got's ta axe you, wa-cha do'n in there????  4 (5) hours????!!!</span></p>

[Dessellion4]

<p>Seriously there must be someone awake in the States by now.  Hows about using those fingers for something useful and posting what the hell is the reason for such a long downtime at such short notice.  I'm not asking to drag a technician away from getting the systems up but for god's sake you must have a Customer Support person somewhere in the company.</p>

[Darwa]

<p>Is there some kind of temporal disturbance planned that I'm unaware of, or does nobody realise that 9-1 is 4 hours and not 5?</p>

[Dessellion4]

<p>Don't worry Darwa - its not you seeing things. Those peeps who managed to play for two minutes before the servers went down were told 5 hours whereas the note here says 4.   Go figure.</p>

[Darwa]

<p>Ah. Thanks Arcos.</p><p>For me, there isn't much difference between the server going down for either 4 or 5 hours. My planned evening has been ruined.</p><p>I know this isn't the first time something like this has happened, and I really can't fathom why SOE does these things (maintenance during busy times without warning, lack of communication/prior warning, completely changing the game without warning (SWG)) and although it doesn't seem to happen all that often, I wonder why it happens at all.</p><p>Meh, I'll go down the pub and complain about it there - that'll be just as effective <img src="/eq2/images/smilies/2786c5c8e1a8be796fb2f726cca5a0fe.gif" border="0" /></p>

[Dawnrazor]

Who complained when we are having all the crashing to character screen every time we zoned all week-end? who complained when we were not able to pull from harvesting boxes in guild halls for the last few days when set to friend? Who complains every dang time something doesn't look or feel right or run right ? Who didn't read the scheduled maintenance downtime when it was posted in the appropriate place for scheduled maintenance downtimes a few days ago? Now who is complaining when they try and fix the mess that's busted, like the bruiser mythical, lavastorm shard zone and over populated beach to name a few things...? Give me a break. Somewhere at ANY time of day its going to be SOMEBODIES designated play time. Get a job, remember the names of your kids , or say hello to the sky. End of line....

[EQ2Magroo]

<p><cite>Dawnrazor@Oasis wrote:</cite></p><blockquote> Now who is complaining when they try and fix the mess that's busted, like the bruiser mythical, lavastorm shard zone and over populated beach to name a few things...? </blockquote><p>If only that were true...</p><p>Nothing is going to be fixed. They might rebuild a few databses or defrag some storage. but that will be about it.</p><p>The sticking plaster will last for a day or so, less on AB, and the lag will return.</p><p>As for broken mythicals (they broke them) or overpopulated zones (they designed them that way), what makes you think they are capable of fixing either ?</p>

[Galldora]

<p><cite>Darwa wrote:</cite></p><blockquote><p>Is there some kind of temporal disturbance planned that I'm unaware of, or does nobody realise that 9-1 is 4 hours and not 5?</p></blockquote><p>No one told you about the planned temporal disturbance?  <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" /></p><p>As for this downtime, which I am hating BTW, it seems to me this is more than just regular, ordinary maintenance that could have been done at any time.  On Friday evening, somewhere around 4pm PST, there were terrible problems with logging in.  People couldn't get into the game, and it seems quite a few people got booted when they zoned and then couldn't get back in.  Terrible timing.  There were posts from tech support/customer service that they were working furiously to revive the hamsters.  Eventually, the hamsters were indeed revived.  Perhaps now, they are actually getting new hamsters? </p><p>BTW, when IS a good time to be down for four hours?  I'm just asking, out of curiousity, because for me there really IS no particularly good time.  I tend to keep two characters in Norrath pretty much all the time, so I'm gonna hate it regardless when this maintenance or repair or hamster replacement or whatever it is is done.  <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p>

[Iamfr]

<p>I just figured it out.   THEY ARE MAKING US TURKEY!</p><p>8 to 12 pounds 2 3/4 to 3 hours 12 to 14 pounds 3 to 3 3/4 hours 14 to 18 pounds 3 3/4 to 4 1/4 hours 18 to 20 pounds 4 1/4 to 4 1/2 hours 20 to 24 pounds 4 1/2 to <strong>5 hours</strong></p><p>SEE!  They are cooking us a 24 lb. bird!</p><p>tips: - Never undercook squab- Always wash digital hands with digitally approved virus-fighting agent- when meat is done, juices run clear</p>

[Hraz]

<p><cite>Dawnrazor@Oasis wrote:</cite></p><blockquote>Get a job, remember the names of your kids , or say hello to the sky. </blockquote><p>Do you mean this 15 year old kid sitting next to me complaining that he can't log in is my son? <img src="/eq2/images/smilies/385970365b8ed7503b4294502a458efa.gif" border="0" /></p><p>*turns around to ask for his name...*</p>

[Zerebro]

<p>I guess it was very urgent. Some sort of emergency, else it would be harsh to do it in Europe's prime time. And stop using PDT for these kind of matters. Or at least add official world standard times (ie UTC).</p>

[Dawnrazor]

All I'm saying is its a catch-22. we complain when its broke and we complain when they fix it. There is NO good time to do so. Any time they choose is going to upset the apple cart. Guess I'll wait on that turkey. I hope there's cranberry sauce to go with it. Aketut, if he doesn't tell you his name call him DUDE cus he's L33t. OMGosh my head hurts. lol

[Fraise]

<p>Ok i admit, Fairplay to them they have to fix it but at least tell me in the system message "Extended" downtime rather than "Brief" 5hours is quite a while.</p>

[Iamfr]

<p><span ><a href="http://forums.station.sony.com/eq2/user/profile.m?user_id=328437"><strong><span style="color: #ff9900; font-size: x-small;"><span style="text-decoration: underline;">TSR-JamisonW</span></span></strong></a> - You have no logo/icon.  We were betting you were a server gnome or an aqua goblin.  I can hear you meniacly laughing @ us all now.</span></p><p><span >Take griffin from Timorous Maw and/or called Faydedar Watch (Docks).  This is the bottom inside of Gorowyn, dock at the ocean waterfront to BBM (Butcherblock Mountains).  Jump off the cliff if you have free fall, or run down and hang a right.  I've seen you there.  I swear it!  Heeeeeaaaaaahhhh-ha-ha-ha-ahaahhhhh!  Accept the quest: Turn on Server.  Objective: Find big red switch.  Note, this will not appear as a feather on the map, and no red book appears on the objective in the map yet.  We are working on this.</span></p><p><span >Note: <span ><a href="http://forums.station.sony.com/eq2/user/profile.m?user_id=173300"><strong><span style="color: #ff0000; font-size: x-small;"><span style="text-decoration: underline;">Naylie-DelANews</span></span></strong></a> over @ <a class="nav" href="http://forums.station.sony.com/eq2/forums/list.m?category_id=36"><span style="text-decoration: underline;"><span style="color: #b5c7c2; font-size: x-small;"><strong>The Norrathian Herald</strong></span></span></a><span style="color: #403c56; font-size: x-small;"><strong> » </strong></span><a class="nav" href="http://forums.station.sony.com/eq2/forums/show.m?forum_id=9"><strong><span style="text-decoration: underline;"><span style="color: #b5c7c2; font-size: x-small;">Official News and Announcements </span></span></strong></a> says it's "<span style="font-family: Arial; font-size: 11pt;">From 9:00 AM PDT until 2:00 PM PDT on Monday, April 27, 2009, all of the SOE services and games will be undergoing maintenance and will be unavailable."</span></span></span></p><p><span ><span ><span style="font-family: Arial; font-size: 11pt;">But we are believing you!  1:00 PM is what you said.  We know the goblins are far more advance than the silly gnomes.  And Naylie, does in fact appear to be a server gnome on the icon.</span></span></span></p>

[Zerebro]

<p>That's when, at the original post, the word 'estimate' kicks in <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Caithness]

<p>Any official news of this ?</p><p>when can we will play again ?</p>

[Jajalilie]

<p>Hmm ok i am trying to get online from 16.00 CET till now 21.39 CET.......</p><p>according to this info it should be ready 2 hours now still no luck.....</p><p>this isnt the first time this month EQ2 is unavailable for almost a day....tnx SOE great job, and really good info too (NOT)</p>

[Darwa]

<p><cite>Jajalilie wrote:</cite></p><blockquote><p>Hmm ok i am trying to get online from 16.00 CET till now 21.39 CET.......</p><p>according to this info it should be ready 2 hours now still no luck.....</p><p>this isnt the first time this month EQ2 is unavailable for almost a day....tnx SOE great job, and really good info too (NOT)</p></blockquote><p>Just so you know, PDT = GMT -7, and CET = GMT +2, so PDT = CET -9.</p><p>Basically, the (5 hour) estimated mark for when the servers will be up again will occur in 1 hour and 7 minutes from the time of writing.</p>

[Zerofault]

<p>I am reinstalling WoW right now... fed up soe...  fed up...</p>

[TSR-DanielH]

<p>Updated information:</p><p>At the moment it looks like the login servers will be coming up around 2pm (PST) today.  I will post another update if I receive any new information and when the servers become available.  Thank you for your patience with this issue.</p>

[Iamfr]

<p><cite>Zerofault wrote:</cite></p><blockquote><p>I am reinstalling WoW right now... fed up soe...  fed up...</p></blockquote><p>/GASP That's as messed up as flat Coke with no ice!</p>

[Jajalilie]

<p>OK sry then i made a mistake calculating, will try it again in a hour, tnx for the info....bit confusing al those different Time zones....</p><p>better stick to (GDT-> General Dutch Time)</p>

[Kammy]

<p><cite>Darwa wrote:</cite></p><blockquote><p><cite>Jajalilie wrote:</cite></p><blockquote><p>Hmm ok i am trying to get online from 16.00 CET till now 21.39 CET.......</p><p>according to this info it should be ready 2 hours now still no luck.....</p><p>this isnt the first time this month EQ2 is unavailable for almost a day....tnx SOE great job, and really good info too (NOT)</p></blockquote><p>Just so you know, PDT = GMT -7, and CET = GMT +2, so PDT = CET -9.</p><p>Basically, the (5 hour) estimated mark for when the servers will be up again will occur in 1 hour and 7 minutes from the time of writing.</p></blockquote><p>GMT -7 is mountain time.</p><p>Pacific Time is GMT -8.</p>

[Zerofault]

<p><cite>Iamfred wrote:</cite></p><blockquote><p><cite>Zerofault wrote:</cite></p><blockquote><p>I am reinstalling WoW right now... fed up soe...  fed up...</p></blockquote><p>/GASP That's as messed up as flat Coke with no ice!</p></blockquote><p>Sadly its not a joke.. i miss the pvp anyhow.</p>

[Darwa]

<p><cite>Jajalilie wrote:</cite></p><blockquote><p>OK sry then i made a mistake calculating, will try it again in a hour, tnx for the info....bit confusing al those different Time zones....</p><p>better stick to (GDT-> General Dutch Time)</p></blockquote><p>No worries mate <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p><p>Personally, I believe GMT/UTC/UT/Zulu (etc) would be a far more logical option though, seeing as it is the international standard and all.</p><p>I can't see it ever happening though.</p>

[Darwa]

<p><cite>Apalacrypto@Nektulos wrote:</cite></p><blockquote><p><cite>Darwa wrote:</cite></p><blockquote><p><cite>Jajalilie wrote:</cite></p><blockquote><p>Hmm ok i am trying to get online from 16.00 CET till now 21.39 CET.......</p><p>according to this info it should be ready 2 hours now still no luck.....</p><p>this isnt the first time this month EQ2 is unavailable for almost a day....tnx SOE great job, and really good info too (NOT)</p></blockquote><p>Just so you know, PDT = GMT -7, and CET = GMT +2, so PDT = CET -9.</p><p>Basically, the (5 hour) estimated mark for when the servers will be up again will occur in 1 hour and 7 minutes from the time of writing.</p></blockquote><p>GMT -7 is mountain time.</p><p>Pacific Time is GMT -8.</p></blockquote><p>PST = GMT -8, PDT = GMT -7. Check out the middle letter <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" /></p>

[SmackTheMigh]

<p>I get one night off a week, on that night the kids are in bed, the wife leaves me alone, i am my own man i can choose to do what ever i want, what i choose to do is pay £10 a month to a massive company to play an enjoyable online game, and what do this company do, they arrange down time that completely stuffs up my and many other peoples night, i'm well aware that server maintainance needs to be done but i'm with everyonce else when we say PLEASE THINK for once about your global players, surely any maintainance can be rolled from one server to another, it MUST be possible to do this one server at a time, for gods sake SOE read these threads and THINK, stop upsetting your players, there are more and more mmo's on the market now, you need to be customer focused to succeed surely somethere realises this.</p><p>Rant finished.</p>

[Kammy]

<p><cite>Darwa wrote:</cite></p><blockquote><p><cite>Apalacrypto@Nektulos wrote:</cite></p><blockquote><p><cite>Darwa wrote:</cite></p><blockquote><p><cite>Jajalilie wrote:</cite></p><blockquote><p>Hmm ok i am trying to get online from 16.00 CET till now 21.39 CET.......</p><p>according to this info it should be ready 2 hours now still no luck.....</p><p>this isnt the first time this month EQ2 is unavailable for almost a day....tnx SOE great job, and really good info too (NOT)</p></blockquote><p>Just so you know, PDT = GMT -7, and CET = GMT +2, so PDT = CET -9.</p><p>Basically, the (5 hour) estimated mark for when the servers will be up again will occur in 1 hour and 7 minutes from the time of writing.</p></blockquote><p>GMT -7 is mountain time.</p><p>Pacific Time is GMT -8.</p></blockquote><p>PST = GMT -8, PDT = GMT -7. Check out the middle letter <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" /></p></blockquote><p>So by your logic, P<em>D</em>T = MST?</p>

[Darwa]

<p><cite>Apalacrypto@Nektulos wrote:</cite></p><blockquote><p><cite>Darwa wrote:</cite></p><blockquote><p><cite>Apalacrypto@Nektulos wrote:</cite></p><blockquote><p><cite>Darwa wrote:</cite></p><blockquote><p><cite>Jajalilie wrote:</cite></p><blockquote><p>Hmm ok i am trying to get online from 16.00 CET till now 21.39 CET.......</p><p>according to this info it should be ready 2 hours now still no luck.....</p><p>this isnt the first time this month EQ2 is unavailable for almost a day....tnx SOE great job, and really good info too (NOT)</p></blockquote><p>Just so you know, PDT = GMT -7, and CET = GMT +2, so PDT = CET -9.</p><p>Basically, the (5 hour) estimated mark for when the servers will be up again will occur in 1 hour and 7 minutes from the time of writing.</p></blockquote><p>GMT -7 is mountain time.</p><p>Pacific Time is GMT -8.</p></blockquote><p>PST = GMT -8, PDT = GMT -7. Check out the middle letter <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" /></p></blockquote><p>So by your logic, P<em>D</em>T = MST?</p></blockquote><p>Not my logic, just fact.</p><p>Look, I'm really not interesting in debating timezones with you or anyone else. Just use Google, or visit <a href="http://wwp.pacific-standard-time.com/" target="_blank" rel="nofollow">http://wwp.pacific-standard-time.com/</a> and it should become clear to you.</p>

[Kammy]

<p>well what else are we going to debate about while waiting for the servers to come back up? the old cake vs. pie argument? kool-aid vs. lemondaid? 4g63 vs b16?</p>

[Kammy]

<p>ah, didn't realize daylight savings altered the GMT adjustment factor. I live in central time zone, and regardless of the time of year, i've always seen and understood it to be expressed as GMT -6.</p>

[SmackTheMigh]

<p><cite>Apalacrypto@Nektulos wrote:</cite></p><blockquote><p>well what else are we going to debate about while waiting for the servers to come back up? the old cake vs. pie argument? kool-aid vs. lemondaid? 4g63 vs b16?</p></blockquote><p>CAKE!</p>

[Gettof]

<p><cite>TSR-DanielH wrote:</cite></p><blockquote><p>Updated information:</p><p>At the moment it looks like the login servers will be coming up around 2pm (PST) today.  I will post another update if I receive any new information and when the servers become available.  Thank you for your patience with this issue.</p></blockquote><p>In all due respect for a representative, you're telling us absolutely nothing.</p>

[Pendant]

<p><cite>Darwa wrote:</cite></p><blockquote><p><cite>Apalacrypto@Nektulos wrote:</cite></p><blockquote><p><cite>Darwa wrote:</cite></p><blockquote><p><cite>Apalacrypto@Nektulos wrote:</cite></p><blockquote><p><cite>Darwa wrote:</cite></p><blockquote><p><cite>Jajalilie wrote:</cite></p><blockquote><p>Hmm ok i am trying to get online from 16.00 CET till now 21.39 CET.......</p><p>according to this info it should be ready 2 hours now still no luck.....</p><p>this isnt the first time this month EQ2 is unavailable for almost a day....tnx SOE great job, and really good info too (NOT)</p></blockquote><p>Just so you know, PDT = GMT -7, and CET = GMT +2, so PDT = CET -9.</p><p>Basically, the (5 hour) estimated mark for when the servers will be up again will occur in 1 hour and 7 minutes from the time of writing.</p></blockquote><p>GMT -7 is mountain time.</p><p>Pacific Time is GMT -8.</p></blockquote><p>PST = GMT -8, PDT = GMT -7. Check out the middle letter <img src="/eq2/images/smilies/97ada74b88049a6d50a6ed40898a03d7.gif" border="0" /></p></blockquote><p>So by your logic, P<em>D</em>T = MST?</p></blockquote><p>Not my logic, just fact.</p><p>Look, I'm really not interesting in debating timezones with you or anyone else. Just use Google, or visit <a rel="nofollow" href="http://wwp.pacific-standard-time.com/" target="_blank">http://wwp.pacific-standard-time.com/</a> and it should become clear to you.</p></blockquote><p>Never mind the facts... this conversation is a prime example of why we should all switch to universal time.</p><p>Local time zones = miscommunication. Period.</p><p>/me wanders off bemoaning the state of humanity and the irony of a technology that's supposed to enhance communication but just makes us waste more time...</p><p>/doubletake</p><p>... I'm logged in?</p><p>Hey, gang. Servers are up and 'locked'... </p>

[Jajalilie]

<p>wooot at 23.00 CET i was able to get back online</p><p><img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" /></p><p>well better start leveling my toon again <img src="/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" /></p><p>cya all next downtime</p>

[Diablo101]

<p>Anyone experiencing problems logging onto your account, since the servers have been announced 'up and running'? I have already rebooted my modem and router to see if it was a connection issue at my end but still no joy.</p>

[TSR-DanielH]

<p>It looks like everything is back online.  Please let us know if you are still receiving the timeout message.</p>

[Dartanianx]

<p>Operation timeout error for last 15 minutes.</p>

[Diablo101]

<p>Rebooted PC, re-initialised modem and router still grace login server timeout error. Waited all night for it and now I have lost the will; I will try again tomorrow in hope it will be fixed.</p>

[ganjookie]

<p>Thanks TSR DANH.  I'm in and running smooth.</p>

[Saphirewind]

<p>Station access still down so I can't renew my sub...  Any idea when this will be up?</p>

[TSR-DanielH]

<p><cite>Saphirewind@Permafrost wrote:</cite></p><blockquote><p>Station access still down so I can't renew my sub...  Any idea when this will be up?</p></blockquote><p>I assume you mean the billing system?  If so, my schedule is showing that it should be up around 5pm (pst).</p>

[Saphirewind]

<p>I guess so.  I can't seem to get anywhere on the station page as far as looking at any of my account info or renewing my subscription.  Thank you for the information though, it is greatly appreciated.</p>

[ans765]

<p>erm i still am getting this stupid timed out message ive tried everything</p>

[LurkerPrime]

<p><img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /> It is now 18:55 Eastern Time, just short of 2 hours past time everything was supposed to be back up. Network status page has been telling me all servers are up for nearly that time. But both LoN and EQ II login attempts consistantly "Operation has timed out" as if no servers were found.</p><p>Would really appreciate being able to get on sometime today.</p>

[KrAzE1]

<p>7:15pm est</p><p>One account can get in fine, one account keeps returning 'operation timed out' when trying to log in.</p>

[TSR-DanielH]

<p>For people who are still getting the timeout message, first try restarting your computer and modem/router. </p><p><span >If the problem persists at that point, it seems likely that a firewall is blocking the game.  Please open your firewall's exception list and delete anything with EQ2, Everquest 2, or launchpad.  Once you do that, restart your computer again.  Then the next time you try to run the program it should ask you to allow or deny the game.  Select allow and hopefully that should correct the problem.</span></p>

[KrAzE1]

<p>I've tried rebooting everything in the house since approx 5pm est.</p><p>On the same machine, same install directory... One account (the one I am posting on) can access the game and forums fine.My other account (of course Mr.Murphy says it's my main) cannot log into game or forums.</p><p>In launchpad:If I mistype the password, it comes back immediately with incorrect username/password error.If I try to login to launchpad with correct information, it errors with 'operation timed out'.</p>

[Saphirewind]

<p>As of now, I am still unable to access my Station account information at all including being able to renew my Subscription.  Any further updates as to when this will be fixed?</p>

[KrAzE1]

<p>got in game at about 8pm est</p><p><img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></p>

[Cronqar]

<p>What really drives me mad here, is that a server maintenance session apparently came to someones mind late Sunday afternoon, possibly after an all day Pub crawl, too much sun on the beach, a bad Hot Dog off the BBQ in the backyard or any other bogus reasons.</p><p>This person seems to have power over pretty much everyone else and is capable of scheduling this maintenance with notifying one Admin, who posts the first message to this 5-hour server down on Sunday evening around 6pm. French and German Servers actually got the notification after the fact on Monday, about 5 minutes in the French Forum and 25 minutes in the German Forum, that the servers were shut down.</p><p>Now whoever this person possibly could be I would politely ask to possibly rethink decisions off a larger magnitude more carefully, possibly make him/herself aware of global situations, i.e not everywhere in the world do we have the same time as in PST. And whoever you are, be aware that you are affecting a customerbase with your decisions just in case that you are thinking that your world is a complete virtual one. Granted, partially right but.....oompf...still so wrong.</p><p>My apologies if the serverbank started melting on Sunday evening and the servers had to come down in an emergency, what of course with a 9am serverdown on a Monday morning seems somewhat too coincidental for an emergency.</p><p>I just have to shake my head over and over again at this decision making process at this company, very questionable indeed.</p>

[TSR-DanielH]

<p>The account pages should be up and operational at this point.  Please let me know if you are still experiencing any issues.</p>