Account Login Failure

[Snicken]

<p>Hi, this is [edit] and I am posting on behalf of [edit], my husband. He gets invalid username and password error no matter where he logs in..whether it's the forums, eq2 directly, eq2 launcher, etc. He cant even log into the forums to post the problem so i am doing it for him. He has uninstalled and reinstalled both launcher and eq2 which didnt work.</p><p>We have done a full scan, full patches, and then I have, on his computer, on the same launcher and on same eq2 install, logged into my account just fine.</p><p> We reset his password, that didnt work. It is on your end, and the fact that there is no support on weekends or after hours is ridiculous btw..basically come monday morning if he cant log in to his account we would like a full refund since we are not being provided with a game to play when we are paying for it...It's not the modems or install or anything, as i said i was able to log into my account fine on his comp. As it is now because of the weekend he wont be able to log in for the entire weekend until someone comes in on monday. I don't feel that it is right that I should have to pay for a game that provides such terrible service.</p><p>Thanks for your time...</p><p>[Edited out station names - Kiara]</p>

[Elorah]

<p>Any chance that his Caps lock was on when he created the password?  Sorry taht you are having this issue, it does stink that it is the weekend and all...  <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Snicken]

<p>No, there is no chance of it being anything small or silly...just plain and simple it's not working on their end. we have tried logging him in to everything under every possible circumstance..included every small possibility(such as caps)..</p><p>from what ive read there's been alot of problems with SOE's login servers in the past and that they really don't seem to be too keen on providing a stable launcher that consistently works..well anyway, thanks for the suggestion <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> it is appreciated</p>

[Wingrider01]

<p><cite>Snicken wrote:</cite></p><blockquote><p>No, there is no chance of it being anything small or silly...just plain and simple it's not working on their end. we have tried logging him in to everything under every possible circumstance..included every small possibility(such as caps)..</p><p>from what ive read there's been alot of problems with SOE's login servers in the past and that they really don't seem to be too keen on providing a stable launcher that consistently works..well anyway, thanks for the suggestion <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> it is appreciated</p></blockquote><p>One thing on this issue - if it was a general failure there would be 50 thousand threads all with the same complaint of not being able to log in, so far your account is the only one that complained about it after the announced maintence a few days ago. Logically it is not a general failure but a specific failure on a single account, the issue is something in your husbands account, be it on their end or on your end.</p><p>As far as weekend,  billing and account support goes, not aware of any online game that offers it unless there is a special circumstance.</p>

[Ozahaf]

<p>My spouse is having the same problem. the account for Ghostfeather now cannot login to the regular station launcher, the beta launcher, this forum, or even free realms.</p><p>whereas login was fine last night. we can't even lohgin to any sony station services to report this...</p>

[bear6153]

<p><cite>Wingrider01 wrote:</cite></p><blockquote><p><cite>Snicken wrote:</cite></p><blockquote><p>No, there is no chance of it being anything small or silly...just plain and simple it's not working on their end. we have tried logging him in to everything under every possible circumstance..included every small possibility(such as caps)..</p><p>from what ive read there's been alot of problems with SOE's login servers in the past and that they really don't seem to be too keen on providing a stable launcher that consistently works..well anyway, thanks for the suggestion <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> it is appreciated</p></blockquote><p>One thing on this issue - if it was a general failure there would be 50 thousand threads all with the same complaint of not being able to log in, so far your account is the only one that complained about it after the announced maintence a few days ago. Logically it is not a general failure but a specific failure on a single account, the issue is something in your husbands account, be it on their end or on your end.</p><p>As far as weekend,  billing and account support goes, not aware of any online game that offers it unless there is a special circumstance.</p></blockquote><p>I am having the same problem.  I have two accounts and can log into one just fine and the other gets an error on all attempts to login the game, the account manager, etc...</p>

[Faicab]

<p>same problem here</p><p>man thats sad, ;(</p><p>my account name s [edit] and im usin my gf account to report this.</p><p>i m havin the same problem , i was playin sundely it crashed when i tried to log in it said it was invalid account, then i went to station launcher and there it said the account had a problem and etc etc</p><p>anyone were able to fix it ? willl we be able to get those paid days back }</p><p>**edited out account names - kiara</p>

[g3]

<p>Same issue, I went to switch characters and got the invalid password msg, my brother is still online...but my account is failing, can't even log into the account management page.</p>

[Angturil]

<p>2 of my accounts are having this problem. A few guildies also informed me that they cannot login. Perhaps the reason there aren't posts is that you cannot login to ANY sony game or station ... so you can't post the problem... Raid tongith, and still can't login...</p><p>Something is very wrong on sony's end.</p>

[xeyda]

<p>This is a reoccuring problem (seen it a few times this year) that is being discussed in the General Gameplay forum.  SOE is rebooting the log-in server causing the problems and asks that folks give it a few minutes.</p>

[Skar]

<p>Same issue here.</p><p>When I try to log into station.com with my user on my paid account I get : Error Code: error.authentication.retrieval.fail</p><p>If you can't log in, you can't post to complain <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p><p>I'm using an old account with no subscriptions to send this.</p>

[Nicolos]

<p>My boyfriend and I both are having the same issue.  We both had gated to the guildhall and we both crashed.  Now it wont let either one of us log into our accounts on teh game or on teh forums.  I am posting this from my second account that IS letting me into the game.  Anyone have a fix for this please?</p>

[ikewolf]

This problem just happened to me about 5 minutes ago, used the guild portal spell to go back to guild hall, but partway through loading the error box came up "invalid username or password" station launcher would not let me log in with the account, nor my 2nd account however I am able to log in with my 3rd account. When trying to log into the everquest2/sony station website i receive the following error after submitting my log in details - error.authentication.retrieval.fail on the two accounts that the launcher also refused. I looked up this error on the forums and going back several years can see the problem previously was the log in server being "sporadic" in soe speak.

[El Dominion]

<p>Having the same problem on Splitpaw atm, got booted to desktop on zoning while boxing my 2 accounts and now neither can get back in.</p>

[Ozahaf]

<p><cite>Wingrider01 wrote:</cite></p><blockquote><p><cite>Snicken wrote:</cite></p><blockquote><p>No, there is no chance of it being anything small or silly...just plain and simple it's not working on their end. we have tried logging him in to everything under every possible circumstance..included every small possibility(such as caps)..</p><p>from what ive read there's been alot of problems with SOE's login servers in the past and that they really don't seem to be too keen on providing a stable launcher that consistently works..well anyway, thanks for the suggestion <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /> it is appreciated</p></blockquote><p>One thing on this issue - if it was a general failure there would be 50 thousand threads all with the same complaint of not being able to log in, so far your account is the only one that complained about it after the announced maintence a few days ago. Logically it is not a general failure but a specific failure on a single account, the issue is something in your husbands account, be it on their end or on your end.</p><p>As far as weekend,  billing and account support goes, not aware of any online game that offers it unless there is a special circumstance.</p></blockquote><p>guess the massive influx coming in shows yer a lil quick to judge the error eh?</p><p>i called their sony main customer support phone number. even there they say there is a known network issue they are working to fix, and to please give some time to fix it and folks can get back into play.</p>

[xeyda]

<p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=449597" target="_blank">Click for the SOE-responded thread from General forum about this issue.</a></p>

[Hykaree]

<p><cite>Wingrider01 wrote:</cite></p><blockquote>One thing on this issue - if it was a general failure there would be 50 thousand threads all with the same complaint of not being able to log in, so far your account is the only one that complained about it after the announced maintence a few days ago. Logically it is not a general failure but a specific failure on a single account, the issue is something in your husbands account, be it on their end or on your end.<p>As far as weekend,  billing and account support goes, not aware of any online game that offers it unless there is a special circumstance.</p></blockquote><p>Errr... not so. As the problem locks you out of the forum as well as the game, you can't get in to even notify them about it unless you have another working account handy. Seems that you can only register a problem if you log in to do so - and if you can't log in........</p>

[soulgreav]

<p>please help</p>

[soulgreav]

please help with eqgame.exe error

[TSR-DanielH]

<p><cite>Ozahaf wrote:</cite></p><blockquote><p>guess the massive influx coming in shows yer a lil quick to judge the error eh?</p><p>i called their sony main customer support phone number. even there they say there is a known network issue they are working to fix, and to please give some time to fix it and folks can get back into play.</p></blockquote><p>This thread is actually referring to 2 seperate issues.  The original post was almost certainly an issue with the specific account.  If that hasn't been corrected already then please contact me through PM or our general support line so that we can assist you.  We actually do have support on the weekends, though it is limited to e-mail support.</p><p>We did have a login server issue on Friday night, though, which is where all the other posts are coming from.  At the moment we have actually taken the session server down for maintenance and hopefully we'll be able to prevent that from happening again in the future.</p>