Patcher stuck on updating modified files

[Faenril]

<p>Windows XP 32 bit here.</p><p>The patcher has been working fine for like 3 years until last tuesday's patch.</p><p>Since that day, it fails to update the modified files.</p><p>What happens is the following:</p><p>Patcher says "decompressing random_file_name_delta", and it stays stuck on this message.</p><p>If I cancel and restart the download I get a "download cancelled" message.</p><p>On top of that, I can't close properly the patcher: if I close it the process launchpad.exe is still running in the background and I can not even kill it.</p><p>I can't even restart my computer properly due to that process  that won't stop, and have to shutdown the computer by turning power off.</p><p>I also can not delete the guilty file while launchpad is running as it locked access to the file.</p><p>The only way to get it running is to restart computer, delete the updated file by hand, and run the patcher.</p><p>And then it gets stuck on next file and I gotta do it again (restart computer, delete file, run patcher).</p><p>Of course this is not an acceptable solution in the long run.</p><p>Please let me know how I can fix this issue or fix your patcher, otherwise I won't be able to play that game for much longer.</p>

[ganjookie]

<p>Have you tried using EQ2.exe to update rather then the Station launcher?</p>

[Faenril]

Yes I'm using eq2.exe Seems like it worked fine for a few days (I think I saw it decompress some files), but now it's stuck again on eq2ui_mainhud_welcome.xml_delta So apparently all files do not trigger the problem.

[Zerebro]

<p><cite>Faenril@Nagafen wrote:</cite></p><blockquote>Yes I'm using eq2.exe Seems like it worked fine for a few days (I think I saw it decompress some files), but now it's stuck again on eq2ui_mainhud_welcome.xml_delta So apparently all files do not trigger the problem.</blockquote><p>Which patcher is it? The beta Station Launcher?</p>

[Faenril]

I just start eq2.exe It's the patcher installed with the retail box of the game. So most likely not the beta station launcher. I have the problem again today, this time with the LON update. On a side note, thank you so much for making me download a game I don't even play btw ...

[ganjookie]

<p>LoN is part of EQ2, no way to seperate it.  Its kinda of like asking for no more updates in Qeynos because I dont go there.</p>

[TSR-DanielH]

<p>Greetings,</p><p>Based on your description of the issue, it sounds like an anti-virus is blocking the files from being modified.  That would account for the process not closing correctly after a failed patch.  Are you running any kind of anti-virus on that computer?  If so, which?  Assuming you are using that type of program, please disable it temporarily so we'll know whether or not it is causing the problem.</p>

[Faenril]

<p><cite>Kithal@Permafrost wrote:</cite></p><blockquote><p>LoN is part of EQ2, no way to seperate it.  Its kinda of like asking for no more updates in Qeynos because I dont go there.</p></blockquote><p>"LoN is part of EQ2" is more a technical constraint than really a conceptual choice so I don't really agree. LoN is not a core component of EQ2, unlike say races, classes, zones/encounters, combat mechanics, crafting .... At most it's an expansion of the game and should have removed optional asac.</p><p>Anyway while there would be a nice discussion to have about LoN, I guess this is not the issue at hand nor the proper forum, so let's forget about LoN <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Faenril]

<p><cite>TSR-DanielH wrote:</cite></p><blockquote><p>Greetings,</p><p>Based on your description of the issue, it sounds like an anti-virus is blocking the files from being modified.  That would account for the process not closing correctly after a failed patch.  Are you running any kind of anti-virus on that computer?  If so, which?  Assuming you are using that type of program, please disable it temporarily so we'll know whether or not it is causing the problem.</p></blockquote><p>Currently I have no anti virus active on this computer.But your explanation kinda makes sense to me so I will try to dig deeper in that direction, and figure which process might be interested in locking these files.</p>

[Faenril]

So a little update: today the problem occurs again. Those are the last lines of the patcher log file Everquest2patch.log: ... [18:44:37] Patcher: Downloading Distribution Main Distribution ------------------ [18:44:37] Patcher: Downloading EverQuest2.exe [dloadsize=6185170; totalsize=14282752; crc=988588706] [18:44:42] Patcher: Downloaded Delta file for EverQuest2.exe (dloadsize=184063<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> [18:44:42] Patcher: Reading in delta data: h:jeuxeqEverQuest2.exe_delta [18:44:42] Patcher: Removing delta data: h:jeuxeqEverQuest2.exe_delta [18:44:42] Patcher: Combining delta data into h:jeuxeqEverQuest2.exe So it seems like the patchers hangs when merging the delta file with target outdated file. Just in case this shades some light ...

[Faenril]

something suspect: I use filemon to try and find out the guily program. File mon logged some accesses to F:Program FilesSonyStationLaunchPaddelta.hld Apparently the file is supposed to be deleted and rewritten by the patcher. But when I check the last modification date for that file it's from last week. Which puzzles me as it was supposedly just modified by the patcher ....

[TSR-DanielH]

<p>It's possible that the files are being set to read only by another program.  While I don't know what program that would be, we should be able to remove the flag.</p><p>1. Navigate to the Sony folder (Default: C:Program FilesSony)2. Right click the 'Sony' folder and select 'properties'3. Go to the 'General' tab4. Uncheck the box that says 'read-only' at the bottom of that window5. Select 'apply to all files/folders' when prompted</p><p>Those files might get set back to read-only, but hopefully you can update in the meantime.</p>

[Faenril]

So the problem still persists. I've tried the read only thing and it does not help. Is there a procedure to reinstall the launcher ?