Recruit a Friend: status not updating after payment.

[Badilator]

<p>I recruited a friend, she followed the instructions, got the recruting bonus like the cloack and was reported in my list as "Trying Game" for a couple of days. Then she reached the 20th lev, got the recruting title, and has paid to continue but I've not got the free month. Her status is still the following: Trying Game My subscription is expired months ago, but I invited her to get the free month. So how much time should I wait before it is given to me? I would like to play with "My Recruited Friend" with my "Free Month", afterall this was the spirit of the promotion wasn't it? Thanks</p>

[Fruiti]

<p>Hiya</p><p>Out of interest where do you live?  I have a similar problem with the program, whereby my friend upgraded her account, paid her sub but the trial invite still says "Trying Game".  I petitioned it with a GM and they say the time it takes to get your free days and your rewards is all dependant on the bank where the payment came from.  If you are in United Kingdom Ive been told it can take anything up to 30 days, but is usually around a week.  For people in the US, then the payment usually goes through almost instantly.</p><p>Ive been waiting for 9 days now, my friends payment is now showing on her bank statement as paid, but still no rewards have been received.</p><p>I know its frustrating, but if the trial expired months ago like you said, maybe you could petition it and find out what the problem is.</p>

[Badilator]

<p>We have a receipt of paiment from SOE in her email, she is no more in trial status in her account, so they know the paiment is ok, they should update her status in my account too and grant me the bonuses...</p>

[Wingrider01]

<p><cite>Badilator wrote:</cite></p><blockquote><p>We have a receipt of paiment from SOE in her email, she is no more in trial status in her account, so they know the paiment is ok, they should update her status in my account too and grant me the bonuses...</p></blockquote><p>You need to contact customer service and work it out with them, they are open Mon to Fri 10 AM to 7 PM pacific. You can call or use live chat.</p><p>Really was not aware that it worked with expired accounts since the program shows that the extra time will be awarded at the end of the current subscription</p>

[Amnerys]

<p>Just for reference, there's a large thread on this over on the Trial forum.</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=443271" target="_blank">http://forums.station.sony.com/eq2/...topic_id=443271</a></p><p>Hope that helps!</p>

[TSR-JamesM]

<p> If your friend has already subscribed the game, her invitation status should change to You Have Been Rewarded. So be certain that she has actually paid. Once she subscribed the inviting account will receive all of the promotional items and bonuses with in 30 days. It ought to happen alot sooner than that. Many of the items will take only a day. Please email us here and we will review your accounts.</p>