need help with video crashing [Archive] - EQ2 Forum Archive @ EQ2Wire

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Salporin

03-17-2009, 09:34 PM

I just reopened my account with EQ2 about a week or so ago. Everything was running great for a few days and I was having a good time with the game again. About the 11th or 12th of march, I suddenly started having freezes in my video. I would be able to play for about 5 minutes before the video would lock up for about 10 seconds. When it started again, the screen would be glitched until I alt-tab out of game and back. the video would be fine for a minute or so before locking up again. ((Screenshot of video glitch shown below.))I play games like Left 4 Dead, world of warcraft, lord of the rings online, tomb raider, and other graphically high demand games with no troubles. List of everything I've tried:1. first thing I did was download new video drivers. (Yes, I did uninstall the old ones)2. re-installed directx. 3. turned all my game settings to bare minimum.4. turned off all the high end video options in my Nvidia control panel.after all these steps the game graphics still crash repeatedly. I'm a returning customer and for a few days the game was fun, but my paid time is quickly being eaten away and I cannot play the game.Can you help me?<img src="http://img4.imageshack.us/img4/6554/eq2bug.jpg" />partial Directx info:------------------System Information------------------Time of this report: 3/17/2009, 20:10:05Machine name: GAMEBEASTOperating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 2 (2600.xpsp_sp2_gdr.080814-1233)Language: English (Regional Setting: English)System Manufacturer: EVGA__System Model: nForce 750i SLIBIOS: Phoenix - AwardBIOS v6.00PGProcessor: Intel(R) Core(TM)2 Duo CPU E7200 @ 2.53GHz (2 CPUs)Memory: 2046MB RAMPage File: 576MB used, 3362MB availableWindows Dir: C:WINDOWSDirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not foundDxDiag Version: 5.03.2600.2180 32bit Unicode------------DxDiag Notes------------DirectX Files Tab: No problems found.Display Tab 1: No problems found.Sound Tab 1: No problems found.Sound Tab 2: No problems found.Music Tab: No problems found.Input Tab: No problems found.Network Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (n/a)DirectDraw: 0/4 (retail)DirectInput: 0/5 (n/a)DirectMusic: 0/5 (n/a)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices---------------Card name: NVIDIA GeForce 9600 GTManufacturer: NVIDIAChip type: GeForce 9600 GTDAC type: Integrated RAMDACDevice Key: EnumPCIVEN_10DE&DEV_0622&SUBSYS_C8603842&REV_A1Display Memory: 512.0 MBCurrent Mode: 1280 x 1024 (32 bit) (60Hz)Monitor: Plug and Play MonitorMonitor Max Res: 1600,1200Driver Name: nv4_disp.dllDriver Version: 6.14.0011.8208 (English)DDI Version: 9 (or higher)Driver Attributes: Final RetailDriver Date/Size: 2/18/2009 14:44:00, 6185088 bytesWHQL Logo'd: YesWHQL Date Stamp: n/aVDD: n/aMini VDD: nv4_mini.sysMini VDD Date: 2/18/2009 14:44:00, 6308224 bytesDevice Identifier: {D7B71E3E-4562-11CF-E27B-6BE800C2CB35}Vendor ID: 0x10DEDevice ID: 0x0622SubSys ID: 0xC8603842Revision ID: 0x00A1Revision ID: 0x00A1Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch Registry: OKDDraw Status: EnabledD3D Status: EnabledAGP Status: EnabledDDraw Test Result: Not runD3D7 Test Result: Not runD3D8 Test Result: Not runD3D9 Test Result: Not run-------------Sound Devices-------------Description: Logitech USB HeadsetDefault Sound Playback: YesDefault Voice Playback: YesHardware ID: USBVid_046d&Pid_0a02&Rev_1013&MI_00Manufacturer ID: 65535Product ID: 65535Type: WDMDriver Name: usbaudio.sysDriver Version: 5.01.2600.2180 (English)Driver Attributes: Final RetailWHQL Logo'd: YesDate and Size: 8/4/2004 02:07:55, 59264 bytesOther Files: Driver Provider: MicrosoftHW Accel Level: FullCap Flags: 0xF5FMin/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 0, 0Static/Strm HW 3D Bufs: 0, 0HW Memory: 0Voice Management: NoEAX(tm) 2.0 Listen/Src: No, NoI3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): NoRegistry: OKSound Test Result: Not runDescription: Realtek HD Audio outputDefault Sound Playback: NoDefault Voice Playback: NoHardware ID: HDAUDIOFUNC_01&VEN_10EC&DEV_0888&SUBSYS_10DE0175&REV_1001Manufacturer ID: 1Product ID: 100Type: WDMDriver Name: RtkHDAud.sysDriver Version: 5.10.0000.5559 (English)Driver Attributes: Final RetailWHQL Logo'd: YesDate and Size: 1/30/2008 11:28:36, 4725760 bytesOther Files: Driver Provider: Realtek Semiconductor Corp.HW Accel Level: FullCap Flags: 0xF5FMin/Max Sample Rate: 8000, 192000Static/Strm HW Mix Bufs: 33, 32Static/Strm HW 3D Bufs: 33, 32HW Memory: 0Voice Management: NoEAX(tm) 2.0 Listen/Src: Yes, YesI3DL2(tm) Listen/Src: Yes, YesSensaura(tm) ZoomFX(tm): NoRegistry: OKSound Test Result: Not run---------------------Sound Capture Devices---------------------Description: Logitech USB HeadsetDefault Sound Capture: YesDefault Voice Capture: YesDriver Name: usbaudio.sysDriver Version: 5.01.2600.2180 (English)Driver Attributes: Final RetailDate and Size: 8/4/2004 02:07:55, 59264 bytesCap Flags: 0x41Format Flags: 0x444Description: Realtek HD Digital inputDefault Sound Capture: NoDefault Voice Capture: NoDriver Name: RtkHDAud.sysDriver Version: 5.10.0000.5559 (English)Driver Attributes: Final RetailDate and Size: 1/30/2008 11:28:36, 4725760 bytesCap Flags: 0x41Format Flags: 0xFFFDescription: Realtek HD Audio InputDefault Sound Capture: NoDefault Voice Capture: NoDriver Name: RtkHDAud.sysDriver Version: 5.10.0000.5559 (English)Driver Attributes: Final RetailDate and Size: 1/30/2008 11:28:36, 4725760 bytesCap Flags: 0x41Format Flags: 0xFFF-----------DirectMusic-----------DLS Path: C:WINDOWSSYSTEM32driversGM.DLSDLS Version: 1.00.0016.0002Acceleration: n/aPorts: Microsoft Synthesizer, Software (Not Kernel Mode), Output, DLS, Internal, Default PortUSB Audio Device, Software (Kernel Mode), Output, DLS, InternalMicrosoft MIDI Mapper [Emulated], Hardware (Not Kernel Mode), Output, No DLS, InternalMicrosoft GS Wavetable SW Synth [Emulated], Hardware (Not Kernel Mode), Output, No DLS, InternalRegistry: OKTest Result: Not run-------------------DirectInput Devices-------------------Device Name: MouseAttached: 1Controller ID: n/aVendor/Product ID: n/aFF Driver: n/aDevice Name: KeyboardAttached: 1Controller ID: n/aVendor/Product ID: n/aFF Driver: n/aDevice Name: Logitech USB HeadsetAttached: 1Controller ID: 0x0Vendor/Product ID: 0x046D, 0x0A02FF Driver: n/aDevice Name: Zboard Gaming KeyboardAttached: 1Controller ID: 0x0Vendor/Product ID: 0x1038, 0x0210FF Driver: n/aDevice Name: Zboard Gaming KeyboardAttached: 1Controller ID: 0x0Vendor/Product ID: 0x1038, 0x0210FF Driver: n/aPoll w/ Interrupt: NoRegistry: OK

TSR-DanielH

03-18-2009, 03:17 PM

Oh man, the Faes have infiltrated the Matrix!It looks like one of the texture files is loading incorrectly. Let's make sure it isn't a corrupt files issue first. You may want to delete the following files and folders:Cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniAll of those files should be in the Everquest 2 directory

Salporin

03-18-2009, 03:31 PM

I'll try those things as soon as I get home from work. Just so you understand the screenshot, That was taken AFTER a screenfreeze. Before the freeze, that area looked just fine... in fact the area is gorgeous! Usually I'm going along fine until the screen freezes. When it unfreezes, the screen looks like this or with random textures scattered about. I can alt-tab out of game and when I come back the screen looks normal.First freeze happenes after 5-10 minutes of play and after that, it freezes avery 2-5 minutes. Up until last saturday, this never happened at all.

Salporin

03-18-2009, 09:40 PM

Salporin

03-18-2009, 09:46 PM

<cite>TSR-DanielH wrote:</cite><blockquote>Oh man, the Faes have infiltrated the Matrix!It looks like one of the texture files is loading incorrectly. Let's make sure it isn't a corrupt files issue first. You may want to delete the following files and folders:Cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniAll of those files should be in the Everquest 2 directory</blockquote>while deleting files again I found a crash log... dunno if this helps.SOEBuild=5499LSOEVersionString=2009/3/16 16:21:32EVERQUEST2 CRASH LOG================================================== ================================================Un handled exception EXCEPTION_ACCESS_VIOLATION at 0x2112E680Application was trying to read from 0x00000010Region Begins At: 0x00000000Region Ends At: 0x00010000Region Size Is: 0x00010000 bytesMemory Protection: PAGE_NOACCESS (00000001)Memory State: MEM_FREEMemory Type: FreeGame Data:SOEBuild: SOEBuild=5499LSOEVersionString: SOEVersionString=2009/3/16 16:21:32OS Version: 5.1.2600 Service Pack 2 VER_SUITE_PERSONAL VER_NT_WORKSTATIONCPU: 2 x86 GenuineIntel 2533MHz RDTSC MSR CMPXCHG8 SSE SSE2DirectX Version: 9.0cVideo Card/Driver: [NVIDIA GeForce 9600 GT] [nv4_disp.dll] 6.14.11.8208 {d7b71e3e-4562-11cf-e27b-6be800c2cb35}Time at crash: Tue Mar 17 21:03:47 2009Login Server: nonePerformance: 6Game Uptime: 1431 secondsPosition last frame: 310.54, 128.34, 225.28Zone name: exp03_rgn_greater_faydarkTime in Zone: 1404 secondsPrevious Zone name: GameScene::ZR_NETWORKED_ZONE_CHANGEMulti-core support: enabledLow-Memory Mode: disabledThread Data:Primary Thread Id: 980Current Thread Id: 3492Current Thread Priority: 15Memory:AddressLimitMB: 2048Load: 52%Total physical: 2145824768Free physical: 1011716096Total pagefile: 4130340864Free pagefile: 2949218304Total virtual: 2147352576Free virtual: 1452376064Memory Manager:Allocations: 177754Bytes Allocated: 387824064Max Allocations: 190816Max Bytes Allocated: 423991344System Memory Allocated (MB): 408Limit: 1534Number of Allocate Calls: 725788Number of Free Calls: 548034Registers:EAX 0x00000000EBX 0x00056900ECX 0x01CD61B0EDX 0x00000001ESI 0x01CD61B0EDI 0x00000000GS 0x00000000FS 0x0000003BES 0x00000023DS 0x00000023EBP 0x00000000ESP 0x04EEFE5CEIP 0x2112E680FLAGS 0x00010202CS 0x0000001BSS 0x00000023FPU Registers:CW 0xFFFF027FSW 0xFFFF0120TW 0xFFFFFFFFFPU Rounding Mode: NearestCall Stack:Frame 0: Invalid stack frame: Can't be readEnd of Call StackStack Scan:0x04EEFE5C: 0x5559D2A50x04EEFE60: 0x000000000x04EEFE64: 0x000000000x04EEFE68: 0x01CD61B00x04EEFE6C: 0x2112EB75, in d:gamesSonyEverQuest IImss32.dll (0x21100000)0x04EEFE70: 0x000172030x04EEFE74: 0x000000270x04EEFE78: 0x000000000x04EEFE7C: 0x000005840x04EEFE80: 0x04A40E380x04EEFE84: 0x6E7261570x04EEFE88: 0x000000000x04EEFE8C: 0x726944200x04EEFE90: 0x537463650x04EEFE94: 0x646E756F0x04EEFE98: 0x616C70200x04EEFE9C: 0x636162790x04EEFEA0: 0x6572206B0x04EEFEA4: 0x207465730x04EEFEA8: 0x206575640x04EEFEAC: 0x000000000x04EEFEB0: 0x7FFAB0000x04EEFEB4: 0x04EEFF140x04EEFEB8: 0x7C80261A, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFEBC: 0x04EEFED00x04EEFEC0: 0x7C8025F0, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFEC4: 0x000000000x04EEFEC8: 0x000004180x04EEFECC: 0x04EEFF2C0x04EEFED0: 0x7C80261A, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFED4: 0x04EEFEE80x04EEFED8: 0x7C8025F0, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFEDC: 0x000000010x04EEFEE0: 0x01D47EA80x04EEFEE4: 0xFFFFFFFF0x04EEFEE8: 0x000000140x04EEFEEC: 0x000000010x04EEFEF0: 0x000000000x04EEFEF4: 0x000000000x04EEFEF8: 0x000000100x04EEFEFC: 0x04EEFEC40x04EEFF00: 0x000004180x04EEFF04: 0x7FFD70000x04EEFF08: 0x7FFAB0000x04EEFF0C: 0x000000000x04EEFF10: 0x000000000x04EEFF14: 0x04EEFEDC0x04EEFF18: 0x000000000x04EEFF1C: 0x7FFAB0000x04EEFF20: 0x04EEFF800x04EEFF24: 0x7C80261A, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFF28: 0x04EEFF3C0x04EEFF2C: 0x7C8025F0, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFF30: 0x7C802520, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFF34: 0x7C80A05D, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFF38: 0x7C8024A7, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFF3C: 0x000000140x04EEFF40: 0x000000010x04EEFF44: 0x000000000x04EEFF48: 0x000000000x04EEFF4C: 0x000000100x04EEFF50: 0x7C90E10E, in C:WINDOWSsystem32ntdll.dll (0x7c900000)0x04EEFF54: 0x7C8024A7, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFF58: 0x000000000x04EEFF5C: 0x0078A9F4, in d:gamesSonyEverQuest IIEverQuest2.exe (0x00400000)0x04EEFF60: 0x211121E0, in d:gamesSonyEverQuest IImss32.dll (0x21100000)0x04EEFF64: 0x5A7276400x04EEFF68: 0x3257FBBF0x04EEFF6C: 0x970001800x04EEFF70: 0x000000000x04EEFF74: 0x7C802520, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFF78: 0x000000000x04EEFF7C: 0x7C8024A7, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFF80: 0xF9E99255, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFF84: 0x21101507, in d:gamesSonyEverQuest IImss32.dll (0x21100000)0x04EEFF88: 0x01CD61B00x04EEFF8C: 0x7C802520, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFF90: 0x04EEFFEC0x04EEFF94: 0x7C8024A7, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFF98: 0x7C80A05D, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFF9C: 0x000000000x04EEFFA0: 0x21101609, in d:gamesSonyEverQuest IImss32.dll (0x21100000)0x04EEFFA4: 0x000000000x04EEFFA8: 0x000000000x04EEFFAC: 0x000000000x04EEFFB0: 0x000005240x04EEFFB4: 0x000004180x04EEFFB8: 0x7C80B683, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFFBC: 0x000000000x04EEFFC0: 0x000000000x04EEFFC4: 0x000000000x04EEFFC8: 0x000000000x04EEFFCC: 0x7FFAB0000x04EEFFD0: 0xC00000050x04EEFFD4: 0x04EEFFC00x04EEFFD8: 0x04EEFA800x04EEFFDC: 0xFFFFFFFF0x04EEFFE0: 0x7C839AA8, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFFE4: 0x7C80B690, in C:WINDOWSsystem32kernel32.dll (0x7c800000)0x04EEFFE8: 0x000000000x04EEFFEC: 0x000000000x04EEFFF0: 0x000000000x04EEFFF4: 0x21101590, in d:gamesSonyEverQuest IImss32.dll (0x21100000)0x04EEFFF8: 0x000000000x04EEFFFC: 0x000000000x04EF0000: Invalid stack data: Can't be readEnd of Stack ScanEND OF LOG

Wingrider01

03-19-2009, 07:32 AM

Looks like the card is either overheating or you have some display memory going bad. First thin I would try is to take the side cover off the machine, carefully clean the inside out with a can of compressed air and verify that the all the fans are running.

Salporin

03-19-2009, 10:31 AM

<cite>Wingrider01 wrote:</cite><blockquote>Looks like the card is either overheating or you have some display memory going bad. First thin I would try is to take the side cover off the machine, carefully clean the inside out with a can of compressed air and verify that the all the fans are running.</blockquote>well, I'm willing to try anything at this point, but I run games like WoW, Left 4 Dead, Tomb raider underworld, LotRO, and other high end graphics games with no problems at all. Thanks for the tip though, it's been a while since I cleaned things out in there.As of last night, after deleting the listed files again and trying to run the game, it still screen freezes about every 5 minutes, once or twice crashing to character select.

Salporin

03-19-2009, 10:44 AM

I don't know if this has any impact on my problem, but as I said in my original post, after I reactivated my account and reinstalled the game, it ran fine for a few days... never crashed once. I seem to remember in the options menu of the launcher, choosing the option to download optional content and voice packs, and my video freeze problems started happening soon after that.Is it possible this might be a cause? Should I uninstall and reinstall again, skipping the optional stuff? I sure hope not... took forever to patch the game!

Wingrider01

03-19-2009, 02:35 PM

<cite>Salporin wrote:</cite><blockquote><cite>Wingrider01 wrote:</cite><blockquote>Looks like the card is either overheating or you have some display memory going bad. First thin I would try is to take the side cover off the machine, carefully clean the inside out with a can of compressed air and verify that the all the fans are running.</blockquote>well, I'm willing to try anything at this point, but I run games like WoW, Left 4 Dead, Tomb raider underworld, LotRO, and other high end graphics games with no problems at all. Thanks for the tip though, it's been a while since I cleaned things out in there.As of last night, after deleting the listed files again and trying to run the game, it still screen freezes about every 5 minutes, once or twice crashing to character select.</blockquote>eq2 is more cpu dependant then the games you mention, this can be part of the problem also. It does really appear to be heat releated though. Besides good habit to clean the killer dust bunnies out of a case frequently.

TSR-DanielH

03-19-2009, 02:37 PM

<cite>Salporin wrote:</cite><blockquote>I don't know if this has any impact on my problem, but as I said in my original post, after I reactivated my account and reinstalled the game, it ran fine for a few days... never crashed once. I seem to remember in the options menu of the launcher, choosing the option to download optional content and voice packs, and my video freeze problems started happening soon after that.Is it possible this might be a cause? Should I uninstall and reinstall again, skipping the optional stuff? I sure hope not... took forever to patch the game!</blockquote>The optional downloads wouldn't be causing an issue like this. Wingrider probably has it right in this case, that the card is overheating or a memory sector is going bad. Opening the case and checking that the vents are clear and the fans are spinning is a good next step.

Salporin

03-23-2009, 12:25 PM

well, problem is much better. I tore down my machine and dusted everything, took off my huge fancy and expensive heat sink and installed the simple one that came with my processor. I've been able to play for 2 to 3 hours before having a screen glitch that only lasts a second or two, so I think we can call this issue pretty well solved.Thanks for your help.