Login issue & "Too busy can't trade"

[homelight]

<p>Unfortunately, when I came back home today I found the message "Invalid username or password" after choosing the charater.</p><p>I tried many times. Once it happened to Log In but I couldnt trade with anyone including NPC merchants. Neither can I loot the chests drop by mobs.</p><p>Are these 2 issues come to 1 problem? Need I re-install the game?</p><p>FYI. I deleted all the cached files but it didn't work to the issue<img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /></p>

[TSR-DanielH]

<p>I received your PM about the invalid login issue and I will be investigating that, but I don't think the 'Too busy' message is related.</p><p>That error should not be happening unless a UI file has been pushed offscreen somehow.  You may want to delete the following files and folders:</p><p>cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.ini</p><p>I know you already deleted the cache folder, but the other files are the primary focus here.  We're just getting rid of the cache too to force a complete file scan.</p>

[homelight]

<p>I received your PM reply and confirmed that it was a account bug to me. I guess you and your platform tech team have fixed it for me that I could play 2days well.</p><p>But today, the problem happens to me again and I almost got mad.</p><p>Hope I won't enconter this issue frequently though it has happened to me twice.</p><p>I've sent another PM reply to u and been looking forward you and your team can absolutely work out the issue for me.</p>

[TSR-DanielH]

<p>Greetings,</p><p>Sorry for the delay.  It can take a little while to get that fix applied since I need to correspond with other departments.  I actually just received an update today telling me that the problem has been corrected.  Please try logging in again and let me know if the problem persists.</p>