Can't login to login server(Solved) [Archive]

JEParks

03-04-2009, 11:56 AM

Sense the last update I have been unable to connect to the login server. I have tried:<ol><li>Rebooting the computer.</li><li>Turning off the firewall.</li><li>Manual open of ports listed in knowledge base.</li><li>Resetting the wireless adaptor.</li></ol>Here is a copy of my eq2info.txtTracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 0 Hal.ip3networks.com [10.71.0.104] 1 10.71.0.1 2 12.107.114.137 3 12.87.73.73 4 12.122.146.62 5 cr2.sffca.ip.att.net [12.122.31.194] 6 cr2.la2ca.ip.att.net [12.122.31.133] 7 cr2.sd2ca.ip.att.net [12.122.31.9] 8 gar3.sd2ca.ip.att.net [12.122.109.69] 9 12.122.255.30 10 mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166] 11 vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 12 sdkeq2-05-01.everquest2.com [199.108.12.161]Computing statistics for 300 seconds... Source to Here This Node/LinkHop RTT Lost/Sent = Pct Lost/Sent = Pct Address 0 Hal.ip3networks.com [10.71.0.104] 0/ 100 = 0% | 1 45ms 2/ 100 = 2% 2/ 100 = 2% 10.71.0.1 0/ 100 = 0% | 2 70ms 3/ 100 = 3% 3/ 100 = 3% 12.107.114.137 0/ 100 = 0% | 3 60ms 2/ 100 = 2% 2/ 100 = 2% 12.87.73.73 0/ 100 = 0% | 4 --- 100/ 100 =100% 100/ 100 =100% 12.122.146.62 0/ 100 = 0% | 5 --- 100/ 100 =100% 100/ 100 =100% cr2.sffca.ip.att.net [12.122.31.194] 0/ 100 = 0% | 6 --- 100/ 100 =100% 100/ 100 =100% cr2.la2ca.ip.att.net [12.122.31.133] 0/ 100 = 0% | 7 --- 100/ 100 =100% 100/ 100 =100% cr2.sd2ca.ip.att.net [12.122.31.9] 0/ 100 = 0% | 8 --- 100/ 100 =100% 100/ 100 =100% gar3.sd2ca.ip.att.net [12.122.109.69] 0/ 100 = 0% | 9 --- 100/ 100 =100% 100/ 100 =100% 12.122.255.30 0/ 100 = 0% | 10 54ms 0/ 100 = 0% 0/ 100 = 0% mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166] 1/ 100 = 1% | 11 54ms 1/ 100 = 1% 0/ 100 = 0% vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 0/ 100 = 0% | 12 61ms 1/ 100 = 1% 0/ 100 = 0% sdkeq2-05-01.everquest2.com [199.108.12.161]Trace complete.Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 1 3 ms 2 ms 2 ms 10.71.0.1 2 2 ms 3 ms 3 ms 12.107.114.137 3 8 ms 7 ms 7 ms 12.87.73.73 4 46 ms 47 ms 46 ms 12.122.146.62 5 47 ms 46 ms 46 ms cr2.sffca.ip.att.net [12.122.31.194] 6 47 ms 46 ms 46 ms cr2.la2ca.ip.att.net [12.122.31.133] 7 46 ms 46 ms 46 ms cr2.sd2ca.ip.att.net [12.122.31.9] 8 45 ms 45 ms 44 ms gar3.sd2ca.ip.att.net [12.122.109.69] 9 45 ms 45 ms 45 ms 12.122.255.30 10 45 ms 46 ms * mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166] 11 46 ms 45 ms 45 ms vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 12 46 ms 46 ms 46 ms sdkeq2-05-01.everquest2.com [199.108.12.161]Trace complete.Tracing route to sdkeq2-05-01.everquest2.com [199.108.12.161]over a maximum of 30 hops: 1 3 ms 2 ms 3 ms 10.71.0.1 2 2 ms 3 ms 3 ms 12.107.114.137 3 7 ms 7 ms 7 ms 12.87.73.73 4 47 ms 46 ms 46 ms 12.122.146.62 5 47 ms 46 ms 46 ms cr2.sffca.ip.att.net [12.122.31.194] 6 46 ms 46 ms 46 ms cr2.la2ca.ip.att.net [12.122.31.133] 7 46 ms 46 ms 46 ms cr2.sd2ca.ip.att.net [12.122.31.9] 8 45 ms 45 ms 45 ms gar3.sd2ca.ip.att.net [12.122.109.69] 9 46 ms 45 ms 45 ms 12.122.255.30 10 45 ms 45 ms 47 ms mdf4-bi8k-2-eth-2-2.san2.attens.net [63.241.0.166] 11 46 ms 45 ms * vl20.sdkollsw-2.sonyonline.net [63.241.6.50] 12 46 ms 46 ms 46 ms sdkeq2-05-01.everquest2.com [199.108.12.161]Trace complete.

Wingrider01

03-04-2009, 01:43 PM

Verify the firewall on the router is configured correctly if it has one.Can you detail out your internet connection, it appears to be going through some type of campus network by the ip block listed

JEParks

03-04-2009, 02:34 PM

I am in a motel due to the nature of my work. Am on the road alot. The motel has wireless access, only drawback is, one has to pay $3.25 a day for access. They give a card that has an activation code on it. It goes through IP3 servers. So there is nothing I can do to effect the router. At least nothing I know of. I have talked to tech support from IP3. Nothing has changed on their end.I was able to log in without a hitch till the last update. Now I get stuck at the login server. It tries to log into them all twice, then tells me to try later. I've tried later for the last day and a half.

TSR-DanielH

03-04-2009, 04:33 PM

<cite>JEParks wrote:</cite><blockquote>I am in a motel due to the nature of my work. Am on the road alot. The motel has wireless access, only drawback is, one has to pay $3.25 a day for access. They give a card that has an activation code on it. It goes through IP3 servers. So there is nothing I can do to effect the router. At least nothing I know of. I have talked to tech support from IP3. Nothing has changed on their end.I was able to log in without a hitch till the last update. Now I get stuck at the login server. It tries to log into them all twice, then tells me to try later. I've tried later for the last day and a half.</blockquote>Ouch, trying to connect from a hotel is always rough. I used to work at a hotel and we had serious restrictions on the router that we weren't allowed to modify in any way. Since we probably can't do anything about that, let's look at other possibilities.The fact that you can't connect immediately after an update has me leaning towards a firewall as the cause. Do you use a firewall on your current computer? If so, you'll probably want to remove Everquest2.exe and EQ2.exe from the exception list. The next time you start the game it should ask you to allow or deny again. Select 'allow', and hopefully it should let you in. Firewalls tend to block our game after an update since the file name/size will change with the update and the firewall will stop recognizing it correctly.

JEParks

03-04-2009, 05:34 PM

<cite>TSR-DanielH wrote:</cite><blockquote>Ouch, trying to connect from a hotel is always rough. I used to work at a hotel and we had serious restrictions on the router that we weren't allowed to modify in any way. Since we probably can't do anything about that, let's look at other possibilities.The fact that you can't connect immediately after an update has me leaning towards a firewall as the cause. Do you use a firewall on your current computer? If so, you'll probably want to remove Everquest2.exe and EQ2.exe from the exception list. The next time you start the game it should ask you to allow or deny again. Select 'allow', and hopefully it should let you in. Firewalls tend to block our game after an update since the file name/size will change with the update and the firewall will stop recognizing it correctly.</blockquote>I've connected from motels with few problems. Maybe I have been lucky up till now. Most problems were solved with asking the front desk to reset the modem.I just talk to IP3 tech support again, and they have done everything they can do. It does seem my connection is faster now. That's a plus. But on the other hand I am still plagued with not being able to connect to the login server.As you can see in my 1st post, I have tried turning off my firewall. I got the same results no matter if it was on or off.I did as you instructed and removed these two files from the exception list:C:program files (x86)sonystationlaunchpadlaunchpad.exeC:Program Files (x86)SonyEverQuest IIEQ2.exeI did not find Everquest2.exe in the list.When I restarted EQ2 My firewall asked if I wanted to allow launchpad.exe, and I allowed it. I then went on with the login procedure and failed again to connect to the login server.I manually added C:Program Files (x86)SonyEverQuest IIEQ2.exe and C:Program Files (x86)SonyEverQuest IIEverQuest2.exe to the exception list. Tried again to login and failed again to connect to the login server.

JEParks

03-05-2009, 12:43 PM

I was able to overcome the problem of not being to able to login to the login server.I restored my computer to a point 1 day before the update. When I did this, I noticed there was a Windows update that had been done the night before the EQ2 update. Perhaps this caused the problem.When the computer had finished restoring to the restore point I had directed, I attempted to log into EQ2. When I did, EQ2 scanned the files, did a minor file download, then logged in properly.So, if you are having a problem logging into the login server after a update, I would advise restoring your computer to a date before the update.

TSR-DanielH

03-05-2009, 04:40 PM

<cite>JEParks wrote:</cite><blockquote>I was able to overcome the problem of not being to able to login to the login server.I restored my computer to a point 1 day before the update. When I did this, I noticed there was a Windows update that had been done the night before the EQ2 update. Perhaps this caused the problem.When the computer had finished restoring to the restore point I had directed, I attempted to log into EQ2. When I did, EQ2 scanned the files, did a minor file download, then logged in properly.So, if you are having a problem logging into the login server after a update, I would advise restoring your computer to a date before the update.</blockquote>Hmmmm.I've had that update nagging me at the bottom of my screen for a couple days now. It's the definition update for the Microsoft malware tool, right? I'd like to do some testing to make sure this isn't effecting more people.