Black screen upon game launch (Vista 64)

[Nayus_Dante]

<p>As soon as the game window comes up, whether it's windowed or fullscreen, I am greeted with nothing but black. However, the mouse cursor changes. Before, I was getting the intro movies, then a frozen frame when I clicked out or hit esc. In each circumstance, I can hear the music from the character select screen.</p><p>Trying to move the window seems laggier than it should be. I've also tried launching as administrator and normally, with the built-in launchpad and the beta launcher, with and without XP compatibility mode, with and without desktop compositioniand, with visual themes enabled and disabled.</p><p>I'd like to find a fix for this, before I try doing a full reinstall.</p>

[TSR-DanielH]

<p>I doubt you would need to reinstall for this issue.  Could you provide some basic information about your computer?  Specifically, I'm looking for your CPU/RAM/Graphics card info.  The first section of your DXdiag file should contain everything I need if you're able to post it.</p><p>Also, are you running any type of antivirus on that computer?  Certain antiviruses are known to cause this type of issue.</p>

[Nayus_Dante]

<p>Well, I found a workaround for now, but I can't guarantee it'll stay like that. I set my ATI Catalyst Control Center's 3D settings to minimum, then got the game to run. After that, I exited and put the settings back to normal, disabling Catalyst AI. THEN it seemed to work. I think it has something to do with setting initial configurations, because my UI settings that I set last night were gone. I just hope that it saves the settings after rebooting. Seems to work exiting and restarting the game, but I'll know for sure tomorrow.</p><p>I'll keep the antivirus in mind. If it happens next time I reboot, I'll disable that and see how it goes.</p><p>Core 2 Duo E4700</p><p>4gb DDR2 800</p><p>ATI Radeon HD 4850</p><p>If I have continued problems, I'll post the DXDIAG.</p>

[TSR-DanielH]

<p><cite>Nayus_Dante wrote:</cite></p><blockquote><p>Well, I found a workaround for now, but I can't guarantee it'll stay like that. I set my ATI Catalyst Control Center's 3D settings to minimum, then got the game to run. After that, I exited and put the settings back to normal, disabling Catalyst AI. THEN it seemed to work. I think it has something to do with setting initial configurations, because my UI settings that I set last night were gone. I just hope that it saves the settings after rebooting. Seems to work exiting and restarting the game, but I'll know for sure tomorrow.</p><p>I'll keep the antivirus in mind. If it happens next time I reboot, I'll disable that and see how it goes.</p><p>Core 2 Duo E4700</p><p>4gb DDR2 800</p><p>ATI Radeon HD 4850</p><p>If I have continued problems, I'll post the DXDIAG.</p></blockquote><p>The Catalyst AI definitely could have been causing that issue.  You might want to turn off adaptive anti-aliasing as well.  The other graphics card settings should be fine if you want to have them enabled.</p><p>If your UI settings aren't saving then make sure  you're running the program as an administrator.  If that doesn't work then I would suggest moving your Everquest 2 folder to a different location since Windows places additional security on applications in the program files directory.  Moving it somewhere like C:Games should be fine.  The game can be moved freely without needing to reinstall.</p>

[Nayus_Dante]

<p>Moving the install directory seems to have worked, and my UI is saved from last night. Thanks for your help.</p>

[TSR-DanielH]

<p><cite>Nayus_Dante wrote:</cite></p><blockquote><p>Moving the install directory seems to have worked, and my UI is saved from last night. Thanks for your help.</p></blockquote><p>Great, I'm glad to hear that's working for you now.  Let us know if you need any further assistance.</p>