hiddenWindow.html size error anyone seen this?

[laurasgeek]

<p>i just sent a friend the two week trial and he keeps geting this error after two fresh download/installs...anyone seen this error or know a fix?</p><p>hiddenWindow.html size error</p>

[TSR-DanielH]

<p>When is it giving him that error?  Is that popping up immediately after he starts the launchpad?  Is your friend using Windows Vista?</p><p>If so, follow these steps:</p><p>1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator"</p><p>If not, then we will probably need some additional information to find the problem.  Let us know exactly when it is giving that error message and some of the basic specifications for the computer having issues.</p>

[laurasgeek]

<div><span>it's when I launch the launcher.....it got to like 3% on the download then it gave this error and I can't figure it out....There was a problem confirming the size of the file C:Program FilesSonyEverQuest IIlp_tempmozillareshid</span>denWindow.html. Please try again. If the problem persists use the Help menu above for more info and help.</div>

[TSR-DanielH]

<p><cite>laurasgeek wrote:</cite></p><blockquote><div><span>it's when I launch the launcher.....it got to like 3% on the download then it gave this error and I can't figure it out....There was a problem confirming the size of the file C:Program FilesSonyEverQuest IIlp_tempmozillareshid</span>denWindow.html. Please try again. If the problem persists use the Help menu above for more info and help.</div></blockquote><p>Did you perform the steps I suggested in the last post, assuming you have Vista?</p><p>If you've already tried those steps then I would advise deleting a couple files out of the Everquest 2 folder.  In this case, the most important one to delete is the cache folder.  You may want to delete the following files and folders:</p><p>cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.ini</p>

[laurasgeek]

<p>any other suggestions? its still not working...<img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /> i wanna play with my friend!!!</p>

[TSR-DanielH]

<p><cite>laurasgeek wrote:</cite></p><blockquote><p>any other suggestions? its still not working...<img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" /> i wanna play with my friend!!!</p></blockquote><p>Are you using an antivirus or firewall on that computer that could be blocking the download? </p><p>We'll probably need some more information about the computer having this issue so that we can diagnose it.  The first section of your DXdiag and some basic info about  your network should help us a lot.</p>