Game freezing at "creating zone"

[birchfield]

<p>The game locks up when I try and play any character on one of my accounts, i have tried turning off my firewalls and internet protection with no affect. The game works just fine for my other account. Does anyone have any idea what I can do?</p>

[TSR-DanielH]

<p>It sounds like one of the UI/settings files for that account is corrupted.  Let's delete some of those files so that the launchpad can download fresh versions.  You may want to delete the following files and folders:cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniTo do this, please follow these directions:1. First look for your EverQuest II directory. You can find the default directory in: C:Program FilesSonyEverQuest II2. Click on MY COMPUTER and then proceed into local disk C:3. Navigate your way to the default directory, or your chosen installation directory.4. Next look for any files explained above and delete them. 5. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher.</p>