Help please! Constant EQ2 Client crashes - d3d9.dll

[danielle1973]

<p>The problem started yesterday after the patch, and nothing I do resolves it. The best I've been able to do is prolong the time between crashes.</p><p>It doesn't matter if I'm standing still, moving, zoning, using the broker - I've crashed under all of these circumstances.</p><p>I've reinstalled windows, updated video drivers and DirectX to the latest versions. Have also reinstalled EQ2.</p><p>Video card is Nvidia GeForce 7800 GTX, running Windows XP SP3 with all updates. If necessary, I can paste the contents of the error report when it happens again.</p><p>Any help is appreciated!</p>

[TSR-DanielH]

<p>The problem you're describing is almost surely related to the graphics card.  Assuming it isn't a hardware issue, you can usually correct it by reinstalling the graphics card drivers and DirectX9.0c.  Did you completely uninstall the previous drivers before installing the new ones?  If not, you'll probably want to do so.</p><p>I would suggest posting the first section of your DXdiag so that we can see what your computer sees.</p>

[danielle1973]

<p>Video card drivers were installed immediately after a fresh windows installation.</p><p>dxdiag info from the first screen follows:</p><pre>------------------System Information------------------Time of this report: 2/19/2009, 14:55:53 Machine name: DESKTOP Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.080814-1236) Language: English (Regional Setting: English)System Manufacturer: Dell Inc. System Model: Dell DXG051 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A11 Processor: Intel(R) Pentium(R) D CPU 3.00GHz (2 CPUs) Memory: 2046MB RAM Page File: 506MB used, 3431MB available Windows Dir: C:WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found DxDiag Version: 5.03.2600.5512 32bit Unicode</pre>

[danielle1973]

<p>also posting video portion of dxdiag results:</p><pre>---------------Display Devices--------------- Card name: NVIDIA GeForce 7800 GTX Manufacturer: NVIDIA Chip type: GeForce 7800 GTX DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_0091&SUBSYS_02F810DE&REV_A1 Display Memory: 256.0 MB Current Mode: 1280 x 1024 (32 bit) (60Hz) Monitor: Plug and Play Monitor Monitor Max Res: 1600,1200 Driver Name: nv4_disp.dll Driver Version: 6.14.0011.8206 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 2/9/2009 13:18:00, 6185088 bytes WHQL Logo'd: n/a WHQL Date Stamp: n/a VDD: n/a Mini VDD: nv4_mini.sys Mini VDD Date: 2/9/2009 13:18:00, 6307328 bytesDevice Identifier: {D7B71E3E-43D1-11CF-6053-F32200C2CB35} Vendor ID: 0x10DE Device ID: 0x0091 SubSys ID: 0x02F810DE Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: ModeMPEG2_A ModeMPEG2_B ModeMPEG2_C ModeMPEG2_D ModeWMV9_B ModeWMV9_A Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not run</pre>

[TSR-DanielH]

<p>I checked through the information you posted and I don't see anything that stands out as a possible cause.  Certainly the graphics card driver is very new and may have issues, so it might be worthwhile to try a couple older versions to see if they have the same issue.  Also, did you install the chipset drivers after reinstalling Windows?  The chipset drivers tend to interface between the graphics card and motherboard, so that could be part of the problem.</p><p>Do you have another graphics card you can try to trade in temporarily to see if that corrects the issue?</p>

[danielle1973]

<p>I had tried it with multiple driver versions. And I did install the chipset drivers after reinstalling windows, but none of it worked.</p><p>Dell sent a technician out today to replace the motherboard and the video card. It's been almost two hours and everything seems to be working fine now. Usually, it would have crashed by now, so I'm optimistic.</p>

[TSR-DanielH]

<p><cite>Ellena@Unrest wrote:</cite></p><blockquote><p>I had tried it with multiple driver versions. And I did install the chipset drivers after reinstalling windows, but none of it worked.</p><p>Dell sent a technician out today to replace the motherboard and the video card. It's been almost two hours and everything seems to be working fine now. Usually, it would have crashed by now, so I'm optimistic.</p></blockquote><p>Let us know if you run into any further issues.</p>