Cannot Complete TS Epic [Archive] - EQ2 Forum Archive @ EQ2Wire

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TheGeneral

02-10-2009, 08:10 PM

It seems that a change in the tradeskill epic has possible broken the quest. I completed the epic today and when I went to turn it in, the NPC would not accept the quest and talked to me as if I was not done. Yet, my journal clearly says to go talk to her. The problem I think is that now the journal consumes the items when you have them made. I dont think it used to do that. Its not looking to see if I have the items in my inventory, which I do not, so I cannot complete the quest.

AnjelikaR

02-10-2009, 09:02 PM

The same thing happened to me and a couple others this evening. I had aquired all pieces but one up until today. I commissioned the last item this evening. The quest updated but the final item was not in my inventory. I crossed my fingers and went to the npc anyway as directed by my quest. But she would not respond.I later commissioned items for two other people and they did not receive the item in inventory either.

MonkeyBob

02-10-2009, 10:00 PM

I think its the HIERLOOM changes that may have broken this quest. The quest was not updating when the items were removed from the shared bank, and a change was made to consume the item upon receiving it. I guess the final hand in step still assumes that you have the items in your inventory - which is no longer the case. A Petition should resolve it.

Bratface

02-11-2009, 06:02 PM

<cite>Mubik@Runnyeye wrote:</cite><blockquote>I think its the HIERLOOM changes that may have broken this quest. The quest was not updating when the items were removed from the shared bank, and a change was made to consume the item upon receiving it. I guess the final hand in step still assumes that you have the items in your inventory - which is no longer the case. A Petition should resolve it.</blockquote>Hi,We are having the same problem. Tried to help someone yesterday...Commissioning it gave them an update but no item, but she could not do final turn in, so we made her another one and it was in her inventory and she was able to finish the quest.When was this change made to not have the items in inventory but to have them consumed intead of placed in your bag? I looked in the patch notes but cannot find anything stating this was changed.

Snowdonia

02-11-2009, 08:00 PM

For the time being, it might be best to get your items commissioned before receiving the final quest to avoid consumption upon combine completion.Let's hope Domino sees this and a fix goes in asap.

TheGeneral

02-11-2009, 08:17 PM

It will still consume them once you have the quest. I had another guildie try it who was working on theirs. The only way to finish the quest until they fix it is to actually make two of each. One for the quest to eat and one for the NPC......still no response to my petition either btw. Should be easy enough for a GM to help. Until fixed all they would have ot do is give you another set of the items.

SilkenKidden

02-12-2009, 02:33 AM

What a shame. Domino made a good try on our behalf. Who would think such a simple change would turn out to be a show stopper. You really can't tell with programming. There is always the little hidden glitch waiting for a chance to spring up at you. When I was programming back in 2006 the last Y2K bug surfaced in our software. That was fully six years after all the Y2K changes were made. It was in a piece of code that hadn't been tested because it was never accessed due to other changes that had preceded it. Then in 2006 someone undid the blocking logic and up popped Y2K (reporting some item had been bought almost 100 years before it was ordered.) Just goes to show, no good deed goes unpunished. Thank you any Domino. I hope it isn't to hard to get this straightened out.

Noaani

02-12-2009, 06:26 AM

<cite>Silken@Butcherblock wrote:</cite><blockquote>What a shame. Domino made a good try on our behalf. Who would think such a simple change would turn out to be a show stopper. </blockquote>I wouldn't call this a show stopper, simple a bug that will be fixed soon.

Vannin

02-12-2009, 09:49 AM

<cite>Noaani wrote:</cite><blockquote><cite>Silken@Butcherblock wrote:</cite><blockquote>What a shame. Domino made a good try on our behalf. Who would think such a simple change would turn out to be a show stopper. </blockquote>I wouldn't call this a show stopper, simple a bug that will be fixed soon.</blockquote>Indeed, not a show stopper, but the Proof of the Pudding items are an important part of the Heirloom changes. Quite astounding that this bug has not been found before being released. Hopefully a hotfix will be available quickly.

Gipper

02-12-2009, 11:51 AM

Happened to me tonight on my provisioner. I /petitioned and am waiting for a response.

LadyGalasya

02-12-2009, 12:29 PM

<cite>Vannin wrote:</cite><blockquote><cite>Noaani wrote:</cite><blockquote><cite>Silken@Butcherblock wrote:</cite><blockquote>What a shame. Domino made a good try on our behalf. Who would think such a simple change would turn out to be a show stopper. </blockquote>I wouldn't call this a show stopper, simple a bug that will be fixed soon.</blockquote>Indeed, not a show stopper, but the Proof of the Pudding items are an important part of the Heirloom changes. Quite astounding that this bug has not been found before being released. Hopefully a hotfix will be available quickly.</blockquote>I attribute this slipping through to the low population on test and testcopy. there are simply not enough people to test every possible situation.

Catp00p

02-12-2009, 02:05 PM

I am having the same problem on my woodworker. I petitioned over 24 hours ago but still no response.Has anyone had this issue resolved through a petition?

TheGeneral

02-12-2009, 02:59 PM

It took about 24 hours, but I logged in and the GM had updated the quest and I had the earring in my bag. All can be fixed via petition it seems. I do hope they get this fixed soon though, I have another tradeskiller I am about to run the epic on.

rosie01

02-12-2009, 06:04 PM

I have filed two in game support petitions regarding this issue and have had no response from a GMHow do I get a GM to address this issue? My tailor wants her title! LOL she worked hard for it.

Qandor

02-14-2009, 12:05 AM

Here is another twist. Had 5 items in my bags before heirloom change went live and they all poofed although the journal does show them updated. Had one other commissioned but poofed on update. Had the last 3 made by my own crafters and passed through the shared bank. The first of those poofed and updated. However trying to drag the other 2 to my bags only gives me the option "do you wish to destroy this item". I did double check and I do still need those 2 items for updates so something is whacky.

Bratface

02-14-2009, 09:35 AM

Well I finally got a response to my petition.They told me that it has to be the crafter who files for replacement of the rare even though it was me who used my own rare to replace the persons item, not theirs.So according to the GM I am out of luck if I want it reimburseed unless the recipient petitions AND gets it replaced AND gives it to me.I am not doing any more PotP combines because this has left such a sour taste, I can understand bugs but I cannot accept being told to just suck up a loss that wasn't my fault.

Bacci

02-15-2009, 07:51 AM

It was not easy to get all classes crafting updates for "the proof of pudding" but finally i found nice crafters of all the classes who helped me.Excited and happy about the fact that all work was done, i hurried to Neeta Cabbageleaf. ... but what was this? She ignored all my work and wanted me to do what already has been done. "This needs to be petitioned", i thought and sent a prayer to the good spirits of Norrath.Now i am waiting and waiting, in hope that this ignorant Neeta will get the spanking she deserves! - And of course in hope that i will get what i deserve for all my work.

Cronqar

02-15-2009, 04:16 PM

<cite>Bratface wrote:</cite><blockquote>Well I finally got a response to my petition.They told me that it has to be the crafter who files for replacement of the rare even though it was me who used my own rare to replace the persons item, not theirs.So according to the GM I am out of luck if I want it reimburseed unless the recipient petitions AND gets it replaced AND gives it to me.I am not doing any more PotP combines because this has left such a sour taste, I can understand bugs but I cannot accept being told to just suck up a loss that wasn't my fault.</blockquote>How in the world are you supposed to remember the crafter who did the commision crafting for you? Or how is the crafter supposed to know that theitem he just crafted in your bag just went poof? This just seems to be the logic of someone who actually has no idea of how commission crafting works and has no plan that "pudding" can take sometimes a few weeks before you have all the items together.I just hope that this was a particular bad GM and that normal SOE policy will get you the items or at least your rares back. I would petition this again if your ticket has been closed.

Qandor

02-16-2009, 01:03 AM

A petition solved my issue. The missing items were in my overflow slot when I logged on today. Was able to turn quest in without a problem.

redcorvet

02-16-2009, 08:10 PM

I did not know there was a problem with this quest until it was too late. I filed my petition last night, and I have not received word from a GM yet. Like others, my quest is complete but the NPC Neeta will not acknowledge it.

redcorvet

02-17-2009, 12:39 PM

Problem occured on the 15th, its the 17th and no GM has contacted me yet.

Alvane

02-17-2009, 02:04 PM

<cite>redcorvet wrote:</cite><blockquote>Problem occured on the 15th, its the 17th and no GM has contacted me yet.</blockquote>Have a bit of patience. I, too had that prob. on one of my alts. It took 3 days, then I logged in on the 4th and all was fixed.Apparently the GMs are unindated with many requests and they are getting to everyone as fast as they can. They have many problems to handle. And, in all probability one or two GMs may have been assigned to handle these crafting gliches.Each request has to be verified by the GM prior to correcting the prob. So, it isn't simply a matter of click a few buttons and everyone is fixed.I know in my case, the GM logged onto my character in order to fix the situation, and left her right next to Neeta. How thoughtful and convenient that was for me....celestina, toltec healer blowing up chem labs, 'puters & modemseldra defiles in the 'hoodWe keep hitting ESC but we're still here

redcorvet

02-17-2009, 04:26 PM

The GM fixed it now. All is good.

Leviathon22

02-17-2009, 10:21 PM

It appears that all we must do is wait for SOE to fix he bug, but I would'nt be willing to simply rely on that to fix our individual issues. I reccommend everyone w/ this problem remain vigilant in trying to rectify the situation. I completed my TS epic the very night ALL servers went down and took a few hours to come back up. I have exactly the problem described in this thread. I've found myself shunning EQ2 every night since then, simply cheking to see if the bug has been fixed. Needless to say I'm still waiting. I refuse to delet this quest and redo it... not with all the rares consumed and pp I spent in commissioning. Patience is certainly a virtue I have yet to master.

TheGeneral

02-18-2009, 10:35 AM

Actually, I find it pretty sad that we have not gotten a response here at least. This is the epic for goodness sake. You would think we should have heard something by now. I have a tailor that I want to do this on now and wont until I know for sure its fixed. You know, if this were an adventurer epic quest, they would have done an emergency patch to fix it.

Finora

02-18-2009, 02:02 PM

<cite>Bratface wrote:</cite><blockquote>Well I finally got a response to my petition.They told me that it has to be the crafter who files for replacement of the rare even though it was me who used my own rare to replace the persons item, not theirs.So according to the GM I am out of luck if I want it reimburseed unless the recipient petitions AND gets it replaced AND gives it to me.I am not doing any more PotP combines because this has left such a sour taste, I can understand bugs but I cannot accept being told to just suck up a loss that wasn't my fault.</blockquote>That's ridiculous. That GM was incorrect in that. They don't have to give the rare, just the items that were lost.I would petition again, stating that the previous GM did not fully understand the situation.All my guildmates who lost things the other night (we had a PotP party lol) have gotten their items reimbursed without issue.

Bratface

02-18-2009, 03:16 PM

<cite>Finora@Everfrost wrote:</cite><blockquote><cite>Bratface wrote:</cite><blockquote>Well I finally got a response to my petition.They told me that it has to be the crafter who files for replacement of the rare even though it was me who used my own rare to replace the persons item, not theirs.So according to the GM I am out of luck if I want it reimburseed unless the recipient petitions AND gets it replaced AND gives it to me.I am not doing any more PotP combines because this has left such a sour taste, I can understand bugs but I cannot accept being told to just suck up a loss that wasn't my fault.</blockquote>That's ridiculous. That GM was incorrect in that. They don't have to give the rare, just the items that were lost.I would petition again, stating that the previous GM did not fully understand the situation.All my guildmates who lost things the other night (we had a PotP party lol) have gotten their items reimbursed without issue.</blockquote>See, that's the problem.When the person got updated from the combine but was unable to do the turn in because of it been comsumed we used our rare to make her a new item, which worked and she was able to finish the quest and have her epic.We don't need an item, we have all 9 TS epics done between my hunny and me, we just want the rare replaced that we used to make the second combine, that's all.Giving us the item, or even giving the item to the customer is of no use to me or them, they have their epic and I don't need it, I lost a rare and I'd like it replaced, but the GM said only the person with the bugged epic can get it replaced which is wrong imo since I am the one out the rare, not them.As they say, no good deed goes unpunished, and GM's make sure you regret any nice thing you might ever do.Never again will I go out on a limb for someone, knowing how I will be (mis)treated by SOE for my kindness.It's not the rare, it's the principle.

not_hothead

02-19-2009, 01:05 PM

Feb 18Najena serverSame problem. Waiting on GM to give me my earring and rares.Not happy. Worked like a dog all day getting my last 2 levels and doing the quest. Finished at bedtime. NOT HAPPY.

Deveryn

02-19-2009, 01:30 PM

2/19 - LucanSame deal.

Mahamoti1

02-19-2009, 02:41 PM

Same issue, befallen server. bug report sent, /petition sent. no reply.

Zehl_Ice-Fire

02-19-2009, 04:17 PM

<cite>Cronqar wrote:</cite><blockquote>How in the world are you supposed to remember the crafter who did the commision crafting for you? Or how is the crafter supposed to know that theitem he just crafted in your bag just went poof? This just seems to be the logic of someone who actually has no idea of how commission crafting works and has no plan that "pudding" can take sometimes a few weeks before you have all the items together.</blockquote>The only way I could hope to figure that out is by logs which I always have on. I'd have to search the item name to see me recieving it and find tells near it to give me the crafter's ID.

Domino

02-19-2009, 05:07 PM

Hey guys, we're talking with customer service to try and get a fix in for this. At this point we're still figuring out the best solution so I don't have a timeline, but we'll keep you updated when we know more. Apologies for the inconvenience!

Maikeruu

02-19-2009, 08:07 PM

I'm in the boat now as well and just petitioned. Hopefully it'll get fixed for us all soon.Maikeruu Shadowtraveler80 Alchemist of Nektulos

Xye

02-20-2009, 12:21 PM

<cite>Finora@Everfrost wrote:</cite><blockquote>I completed PotP combines for several of my guild mates in the past couple of days and none of them were able to actually complete the quest. They get to Neeta in Rivervale with their quest journal stating they need to turn the items in to her, they speak to her and the items poof but the quest doesn't update. It still states that they need to hand in the items to Neeta.I believe they've all filed bug reports and petitions but I wanted to put it out here too, a bad bug we don't want overlooked for too long hehe.</blockquote>Add my character to the list tonight. *sigh* /cry /whimper *mew*Hopefully, the petition will work. Although I have been forewarned ingame by another player that it might take 3 days or longer for a response. *crosses paws* Please let it be sooner *mew*/ponders how long and hard worked for this moment. *mew*Additional Statement:Since I posted this statement on the board and petition (24hrs ago, if that long)I wokeup to a VERY nice surprise. In my inventory were all of the The Proof of the Pudding items ready and waiting to be given to Neeta.I am taking this time to THANK Sony Customer Service for the great response time. With no questions asked, they just did their usual research to make sure I had completed what I said I had and took care of the problem.I would also like to say, yes, I can be a pain when something goes wrong ingame. Customer Service, let me give ya a pat on the back for all of the assistance and patience you have for me. I generally walk away with a smile on my face after being assisted.THANK YOU!!

Cronqar

02-21-2009, 03:41 PM

<cite>DominoDev wrote:</cite><blockquote>Hey guys, we're talking with customer service to try and get a fix in for this. At this point we're still figuring out the best solution so I don't have a timeline, but we'll keep you updated when we know more. Apologies for the inconvenience!</blockquote>hmm, wouldn't be the best solution to fix the bug first, it just has been 10 days +, and at the same time to let customer service know just to add the missing items to the inventory? The longer the wait for the fix, the more work for CS and delays for the affected crafters.I just helped someone on Valor late Friday, he had all the pings from that day but not a single item in his inventory. The weekend won't help much either on that. Unfortunately the CS response times seem to vary significantly, let's just hope that the reply on the petitions is uniform and positive as posted above (with the regular delays to the international servers of course^^).

Domino

02-21-2009, 04:50 PM

Sorry for the delay! While fixing this bug we came across another bug that required a code change to fix, so it took a little longer than it might otherwise have done. At present it looks at if we can expect a hot fix mid next week and this should allow anybody currently in progress on the quest to turn it in. Apologies again for the inconvenience!

Cele

02-21-2009, 05:10 PM

<cite>DominoDev wrote:</cite><blockquote>Sorry for the delay! While fixing this bug we came across another bug that required a code change to fix, so it took a little longer than it might otherwise have done. At present it looks at if we can expect a hot fix mid next week and this should allow anybody currently in progress on the quest to turn it in. Apologies again for the inconvenience!</blockquote>Great news!! I have been waiting to start this on my woodworker until the issues were worked out.

Zehl_Ice-Fire

02-21-2009, 08:54 PM

Petitioned last night and hasn't been fixed yet for my latest.

Tanglor

02-23-2009, 12:26 PM

Add myself to the list as well as of yesterday at 4:00 p.m. <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" />I have hope from the replys that all will be fixed and I will get my epic tradeskill item as soon as a GM can respond to my petition. It was a let down when I couldn't turn it in but it was nice to find the reason so easily on the forums and to see that it is being worked on.Talvanor

Domino

02-24-2009, 03:14 PM

As of <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=444405" target="_blank">this morning's hotfix</a>, Neeta should once again be accepting your quests.

Cele

02-24-2009, 04:55 PM

Cyliena

02-25-2009, 09:21 AM

<cite>DominoDev wrote:</cite><blockquote>As of <a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=444405" target="_blank">this morning's hotfix</a>, Neeta should once again be accepting your quests.</blockquote>Yup, I did this quest yesterday and had no problem turning it in. <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> Thanks for fixing it.