Download Keeps Cancelling

[BMouse]

<p>Hi Guys,</p><p>   I noticed today when I started my laptop up, and ran EQ2 that the download kept cancelling on the file RuleIndex.data.  the Weerd thing is I had no problem yesterday D/loading anything, and running EQ2 on my laptop. Since yesterday no softwars has changed on my laptop. Any idea's or Tips for me please would be appreciated.</p><p>Cheers ears</p>

[TSR-DanielH]

<p>Greetings,</p><p>Are you running Windows Vista?  If so, make sure to follow these steps:</p><p>1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Right click on the icon and select "Run as Administrator"</p>

[BMouse]

<p>yeah I did that. first thing I checked, but still no joy. any other Idea's?</p>

[TSR-DanielH]

<p>Are you using any kind of antivirus or firewall?  If so, which?  Have you tried disabling it during the update process?</p><p>Besides that, it's possible that the file is being set to read only.  You might want to do a search of your computer for that specific file.  Delete it once you find it and then let the launchpad try to download it again.</p>

[BMouse]

<p>sorry for long delay in reply. Am using Nortons. I ahd wandered if that was the problem. I'll try de-activating Norton and seeing if that works. if that fails I find that file that D/load stops on and delete that.</p>

[TSR-DanielH]

<p><cite>BMouse wrote:</cite></p><blockquote><p>sorry for long delay in reply. Am using Nortons. I ahd wandered if that was the problem. I'll try de-activating Norton and seeing if that works. if that fails I find that file that D/load stops on and delete that.</p></blockquote><p>Norton definitely could cause this sort of issue.  I imagine that you'll probably be able to work around the problem by doing both of those steps.  Norton was probably the program that set the file to be write protected.  Disabling Norton wont change what it did, though, so you'll probably need to delete the file anyway.</p>

[BMouse]

<p>ok thanks for that. Will delete that File. muchly appreciated</p>

[BMouse]

<p>ok seems I dleted that File...but now am getting other files that are causing D/load to stop..... am deleting those files as well.. LegendsofNorrath.ddl now causing D/load to cancel. Deleted that but same Problem</p><p>Arrgh!</p>

[TSR-DanielH]

<p><cite>BMouse wrote:</cite></p><blockquote><p>ok seems I dleted that File...but now am getting other files that are causing D/load to stop..... am deleting those files as well.. LegendsofNorrath.ddl now causing D/load to cancel. Deleted that but same Problem</p><p>Arrgh!</p></blockquote><p>Have you already removed Norton?</p><p>It's also possible that some of the files  have been set to read only.  You should be able to deactivate that flag by following these steps:</p><p>1. Navigate to the Sony folder (Default: C:Program FilesSony)2. Right click the 'Sony' folder and select 'properties'3. Go to the 'General' tab4. Uncheck the box that says 'read-only' at the bottom of that window5. Select 'apply to all files/folders' when prompted</p><p>If you still have Norton on then those files will be set right back to read-only, so make sure to turn that off first.</p>

[BMouse]

<p>ok thanks will do that now and let ya know what happens</p>

[BMouse]

<p>ok have used ya walkthrough. Disable Notons firewall, and Anyi-virus, intrusion prevention, and spyware protection as well as teh walkthrough for the Sony Folder.</p><p> Still getting download cancelled message....and I did notice that the Sony Folder is going back to Read Only as well. Thanks for your help. It has Been very appreciated.</p>