penpen001
01-30-2009, 12:47 PM
<p>I have been running into this issue for 2 weeks now. Every time I attempt to log in my computer just freezes. I can get to the character select screen and select a character just fine, but when I attempt to actually log that character in, I freeze before actually getting in.</p><p>I am currently running the most recent ATI drivers released on 1/13/2009 and have also tried the previous driver version as well as the drivers provided with my video card with the same results. EQ2 does not generate any errors, it simply freezes the computer. I was able to log in probably 3 or 4 times over the course of the last couple weeks. Generally I will crash at the same point each time "Updating Environmental Map".This does not appear to effect all characters, I am able to log in some of my characters without an issue. I have tried to replace all files, have reinstalled EQ2 as well as having reinstalled windows. I have tried with 2 different video cards (ATI 3450 and ATI 4850) both have the same result. I can log in from a different computer with no issue.</p><p>System InformationTime of this report: 1/30/2009, 09:10:17 Machine name: MELCHIOR Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612) Language: English (Regional Setting: English)System Manufacturer: Dell Inc. System Model: Dell XPS420 BIOS: Phoenix ROM BIOS PLUS Version 1.10 A06 Processor: Intel(R) Core(TM)2 Quad CPU Q8200 @ 2.33GHz (4 CPUs), ~2.3GHz Memory: 6078MB RAM Page File: 1276MB used, 10990MB available Windows Dir: C:Windows DirectX Version: DirectX 10DX Setup Parameters: Not found DxDiag Version: 6.00.6001.18000 32bit UnicodeDisplay Devices Card name: ATI Radeon HD 4800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor (0x9442) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9442&SUBSYS_15101462&REV_00 Display Memory: 3287 MB Dedicated Memory: 504 MB Shared Memory: 2782 MB Current Mode: 1680 x 1050 (32 bit) (59Hz) Monitor: Dell SP2009W Driver Name: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.d ll,atiumd6a.cap,atitmm64.dll Driver Version: 7.15.0010.0170 (English) DDI Version: 10.1Driver Attributes: Final Retail Driver Date/Size: 1/13/2009 22:50:37, 2345472 bytes WHQL Logo'd: Yes WHQL Date Stamp:Device Identifier: {D7B71EE2-D702-11CF-AE75-1A35A1C2CA35} Vendor ID: 0x1002 Device ID: 0x9442 SubSys ID: 0x15101462 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled Card name: ATI Radeon HD 4800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor (0x9442) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9442&SUBSYS_15101462&REV_00 Display Memory: 3287 MB Dedicated Memory: 504 MB Shared Memory: 2782 MB Current Mode: 1280 x 1024 (32 bit) (60Hz) Monitor: Generic PnP Monitor Driver Name: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.d ll,atiumd6a.cap,atitmm64.dll Driver Version: 7.15.0010.0170 (English) DDI Version: 10.1Driver Attributes: Final Retail Driver Date/Size: 1/13/2009 22:50:37, 2345472 bytes WHQL Logo'd: Yes WHQL Date Stamp:Device Identifier: {D7B71EE2-D702-11CF-AE75-1A35A1C2CA35} Vendor ID: 0x1002 Device ID: 0x9442 SubSys ID: 0x15101462 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= DDraw Status: Enabled D3D Status: Enabled AGP Status: EnabledSystem Devices Name: PCI standard PCI-to-PCI bridgeDevice ID: PCIVEN_8086&DEV_29E9&SUBSYS_02151028&REV_003&172E68DD&0&30 Driver: n/a Name: Intel(R) X38 Express Chipset PCI Express Root Port - 29E1Device ID: PCIVEN_8086&DEV_29E1&SUBSYS_02151028&REV_003&172E68DD&0&08 Driver: n/a Name: Intel(R) X38 Express Chipset Processor to I/O Controller - 29E0Device ID: PCIVEN_8086&DEV_29E0&SUBSYS_02151028&REV_003&172E68DD&0&00 Driver: n/a Name: Intel(R) 82566DC Gigabit Network ConnectionDevice ID: PCIVEN_8086&DEV_294C&SUBSYS_02151028&REV_023&172E68DD&0&C8 Driver: n/a Name: Intel(R) ICH9 Family PCI Express Root Port 1 - 2940Device ID: PCIVEN_8086&DEV_2940&SUBSYS_02151028&REV_023&172E68DD&0&E0 Driver: n/a Name: High Definition Audio ControllerDevice ID: PCIVEN_8086&DEV_293E&SUBSYS_02151028&REV_023&172E68DD&0&D8 Driver: n/a Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293CDevice ID: PCIVEN_8086&DEV_293C&SUBSYS_02151028&REV_023&172E68DD&0&D7 Driver: n/a Name: Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293ADevice ID: PCIVEN_8086&DEV_293A&SUBSYS_02151028&REV_023&172E68DD&0&EF Driver: n/a Name: Intel(R) ICH9 Family USB Universal Host Controller - 2939Device ID: PCIVEN_8086&DEV_2939&SUBSYS_02151028&REV_023&172E68DD&0&D2 Driver: n/a Name: Intel(R) ICH9 Family USB Universal Host Controller - 2938Device ID: PCIVEN_8086&DEV_2938&SUBSYS_02151028&REV_023&172E68DD&0&D1 Driver: n/a Name: Intel(R) ICH9 Family USB Universal Host Controller - 2937Device ID: PCIVEN_8086&DEV_2937&SUBSYS_02151028&REV_023&172E68DD&0&D0 Driver: n/a Name: Intel(R) ICH9 Family USB Universal Host Controller - 2936Device ID: PCIVEN_8086&DEV_2936&SUBSYS_02151028&REV_023&172E68DD&0&EA Driver: n/a Name: Intel(R) ICH9 Family USB Universal Host Controller - 2935Device ID: PCIVEN_8086&DEV_2935&SUBSYS_02151028&REV_023&172E68DD&0&E9 Driver: n/a Name: Intel(R) ICH9 Family USB Universal Host Controller - 2934Device ID: PCIVEN_8086&DEV_2934&SUBSYS_02151028&REV_023&172E68DD&0&E8 Driver: n/a Name: Intel(R) ICH9 Family SMBus Controller - 2930Device ID: PCIVEN_8086&DEV_2930&SUBSYS_02151028&REV_023&172E68DD&0&FB Driver: n/a Name: PCI standard ISA bridgeDevice ID: PCIVEN_8086&DEV_2916&SUBSYS_00000000&REV_023&172E68DD&0&F8 Driver: n/a Name: Intel(R) ICH8R/ICH9R SATA RAID ControllerDevice ID: PCIVEN_8086&DEV_2822&SUBSYS_02151028&REV_023&172E68DD&0&FA Driver: n/a Name: Intel(R) 82801 PCI Bridge - 244EDevice ID: PCIVEN_8086&DEV_244E&SUBSYS_02151028&REV_923&172E68DD&0&F0 Driver: n/a Name: Airlink101 300N Wireless PCI AdapterDevice ID: PCIVEN_1814&DEV_0601&SUBSYS_3C881948&REV_004&1CF725D4&0&20F0 Driver: n/a Name: Texas Instruments OHCI Compliant IEEE 1394 Host ControllerDevice ID: PCIVEN_104C&DEV_8023&SUBSYS_02151028&REV_004&1CF725D4&0&50F0 Driver: n/a Name: High Definition Audio ControllerDevice ID: PCIVEN_1002&DEV_AA30&SUBSYS_AA301462&REV_004&12424969&0&0108 Driver: n/a Name: ATI Radeon HD 4800 SeriesDevice ID: PCIVEN_1002&DEV_9442&SUBSYS_15101462&REV_004&12424969&0&0008 Driver: n/a</p>