Free Trial not starting correctly. [Archive] - EQ2 Forum Archive @ EQ2Wire

Dave260

01-26-2009, 12:56 PM

I just recently downloaded the free trial. When I launch the game, it goes to a black fullscreen first, then it goes back to the desktop with a black square in the top left corner. Music plays but nothing else happens. If I launch it in a window same things happens basicaly. All my drivers are up to date and all my other games work fine.

Elorah

01-26-2009, 01:18 PM

Hmm... without knowing your system, I can only give you basic info...Be sure that your system can handle the game... If you are not sure, run it against Kingdom of Sky at <a href="http://www.systemrequirementslab.com" target="_blank" rel="nofollow">www.systemrequirementslab.com</a> for a generic idea if it can...Assuming that it can, then be sure that your Firewall/Router are not interfering...<a class="plain" href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=12293&p_created=1099871058&p_sid=F6GNyUoj&p_accessibility=0&p_redirect=1&p_lva=10404&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9MzAsMzAmcF9wcm9kcz0yMCZwX2NhdHM9MCZwX3B 2PTEuMjAmcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlY XJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PWZpcmV3YWx s&p_li=&p_topview=1">[EQ2] Firewall and Proxy Information for EverQuest II</a>Also, if you use Vista, then you need to do a few extra things to get past the security...<a class="plain" href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=19412&p_created=1218061486&p_sid=F6GNyUoj&p_accessibility=0&p_redirect=1&p_lva=10404&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9MjUsMjUmcF9wcm9kcz0yMCZwX2NhdHM9MCZwX3B 2PTEuMjAmcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlY XJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PVZpc3Rh&p_li=&p_topview=1">[TECH] Station Launcher does not run in Windows Vista</a><a class="plain" href="http://help.station.sony.com/cgi-bin/soe.cfg/php/enduser/std_adp.php?p_faqid=19451&p_created=1218829933&p_sid=F6GNyUoj&p_accessibility=0&p_redirect=1&p_lva=10404&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9MjUsMjUmcF9wcm9kcz0yMCZwX2NhdHM9MCZwX3B 2PTEuMjAmcF9jdj0mcF9zZWFyY2hfdHlwZT1hbnN3ZXJzLnNlY XJjaF9ubCZwX3BhZ2U9MSZwX3NlYXJjaF90ZXh0PVZpc3Rh&p_li=&p_topview=1">[TECH] Video Walkthrough: Vista Compatibility and Running as Administrator</a>If this doesnt work, then I would suggest posting your Dxdiag, tracert and pathping just to be sure...

Dave260

01-26-2009, 04:35 PM

I have a Q6600, two ATI 4870 (512mb each), and 4 gigs of RAMThe launcher program loads up and logs in fine, its when i launch the game that it goes black screen with music and nothing else."posting your Dxdiag, tracert and pathping just to be sure..."explain. <div></div>

Elorah

01-26-2009, 07:31 PM

It should tell you how to do them in the <a href="list.m?topic_id=353617">*** Read before posting ***</a> post... good luck!Did you set up your firewall/router?

Dave260

01-26-2009, 09:10 PM

Well here's the DXdiag:<a href="http://www.mediafire.com/?sharekey=d1802f13aea1bfe5a0f2f20c509059d9e04e75f6 e8ebb871" target="_blank" rel="nofollow">http://www.mediafire.com/?sharekey=...04e75f6e8ebb871</a>If I try to copy it into this post it says it exceeds the character limit.When I typed the "ipconfig /all >> c:eq2info.txt" command into cmd though, it says access denied.and I dont see anything in that thread about pathping.

Dave260

01-26-2009, 09:12 PM

<cite>Dave26000 wrote:</cite><blockquote>Well here's the DXdiag:<a rel="nofollow" href="http://www.mediafire.com/?sharekey=d1802f13aea1bfe5a0f2f20c509059d9e04e75f6 e8ebb871" target="_blank">http://www.mediafire.com/?sharekey=...04e75f6e8ebb871</a>If I try to copy it into this post it says it exceeds the character limit.When I typed the "ipconfig /all >> c:eq2info.txt" command into cmd though, it says access denied.and I dont see anything in that thread about pathping.I don't have any firewall up.</blockquote>

Dave260

01-26-2009, 09:21 PM

Im srry i treid to edit my post and I guess i clicked quote. There's no edit option?

Elorah

01-26-2009, 11:17 PM

Trial accounts can not edit their posts <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" />As for fitting it, we only need the first bit, like the devices, graphics, drivers.... You can also post all the info in a few posts... split it up a bit. I do not feel comfortable downloading any file, no offense, but with the internet lately...Are you using Vista? It sounds as if you do not have admin rights... which suggests Vista, or you are not the admin on the PC...

Dave260

01-26-2009, 11:44 PM

Lol I promise it doesnt have a virus, but here you go:------------------System Information------------------Time of this report: 1/26/2009, 17:57:13 Machine name: ZOOP-PC Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.080917-1612) Language: English (Regional Setting: English)System Manufacturer: Gigabyte Technology Co., Ltd. System Model: EP45-DS3R BIOS: Award Modular BIOS v6.00PG Processor: Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz (4 CPUs), ~2.4GHz Memory: 4094MB RAM Page File: 1565MB used, 6796MB available Windows Dir: C:Windows DirectX Version: DirectX 10DX Setup Parameters: Not found DxDiag Version: 6.00.6001.18000 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Sound Tab 3: No problems found. Sound Tab 4: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: ATI Radeon HD 4800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor (0x9440) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_9440&SUBSYS_05021002&REV_00 Display Memory: 2297 MB Dedicated Memory: 506 MB Shared Memory: 1791 MB Current Mode: 1280 x 960 (32 bit) (60Hz) Monitor: hp pavilion mx75 Driver Name: atidxx32,atidxx64.dll,atiumdag,atiumdva,atiumd64.d ll,atiumd6a.cap,atitmm64.dll Driver Version: 7.15.0010.0163 (English) DDI Version: 10.1Driver Attributes: Final Retail Driver Date/Size: 12/1/2008 14:35:27, 2340352 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71EE2-D700-11CF-C471-0825A1C2CA35} Vendor ID: 0x1002 Device ID: 0x9440 SubSys ID: 0x05021002 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_A ModeMPEG2_C Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled-------------------DirectInput Devices------------------- Device Name: Mouse Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: Keyboard Attached: 1 Controller ID: n/aVendor/Product ID: n/a FF Driver: n/a Device Name: Saitek Magic Hotkey Device Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x06A3, 0x5081 FF Driver: n/a Device Name: Saitek Cyborg Keyboard (USB) Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x06A3, 0x0728 FF Driver: n/a Device Name: Saitek Cyborg Keyboard (USB) Attached: 1 Controller ID: 0x0Vendor/Product ID: 0x06A3, 0x0728 FF Driver: n/aPoll w/ Interrupt: No-----------USB Devices-----------+ USB Root Hub| Vendor/Product ID: 0x8086, 0x3A39| Matching Device ID: usbroot_hub| Service: usbhub| +-+ Logitech USB G3 (MX51<img src="/smilies/b2eb59423fbf5fa39342041237025880.gif" border="0" alt="SMILEY" /> Optical Mouse| | Vendor/Product ID: 0x046D, 0xC051| | Location: Port_#0002.Hub_#0003| | Matching Device ID: usbvid_046d&pid_c051| | Lower Filters: LUsbFilt| | Service: HidUsb| | | +-+ Logitech HID-compliant G3/MX518 Optical Mouse| | | Vendor/Product ID: 0x046D, 0xC051| | | Matching Device ID: hidvid_046d&pid_c051| | | Upper Filters: LMouFilt| | | Lower Filters: LHidFilt| | | Service: mouhid----------------Gameport Devices----------------------------PS/2 Devices------------+ HID Keyboard Device| Matching Device ID: hid_device_system_keyboard| Service: kbdhid| + Saitek Cyborg Keyboard (HID)| Vendor/Product ID: 0x06A3, 0x0728| Matching Device ID: hidvid_06a3&pid_0728&mi_00| Service: kbdhid| + Terminal Server Keyboard Driver| Matching Device ID: rootrdp_kbd| Upper Filters: kbdclass| Service: TermDD| + HID-compliant mouse| Matching Device ID: hid_device_system_mouse| Service: mouhid| + Terminal Server Mouse Driver| Matching Device ID: rootrdp_mou| Upper Filters: mouclass| Service: TermDD--------------System Devices-------------- Name: Intel(R) ICH10 Family PCI Express Root Port 6 - 3A4ADevice ID: PCIVEN_8086&DEV_3A4A&SUBSYS_50011458&REV_003&13C0B0C5&2&E5 Driver: n/a Name: Intel(R) ICH10 Family PCI Express Root Port 5 - 3A48Device ID: PCIVEN_8086&DEV_3A48&SUBSYS_50011458&REV_003&13C0B0C5&2&E4 Driver: n/a Name: Intel(R) ICH10 Family PCI Express Root Port 4 - 3A46Device ID: PCIVEN_8086&DEV_3A46&SUBSYS_50011458&REV_003&13C0B0C5&2&E3 Driver: n/a Name: Intel(R) ICH10 Family PCI Express Root Port 1 - 3A40Device ID: PCIVEN_8086&DEV_3A40&SUBSYS_50011458&REV_003&13C0B0C5&2&E0 Driver: n/a Name: High Definition Audio ControllerDevice ID: PCIVEN_8086&DEV_3A3E&SUBSYS_A1021458&REV_003&13C0B0C5&2&D8 Driver: n/a Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3CDevice ID: PCIVEN_8086&DEV_3A3C&SUBSYS_50061458&REV_003&13C0B0C5&2&D7 Driver: n/a Name: Intel(R) ICH10 Family USB Enhanced Host Controller - 3A3ADevice ID: PCIVEN_8086&DEV_3A3A&SUBSYS_50061458&REV_003&13C0B0C5&2&EF Driver: n/a Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A39Device ID: PCIVEN_8086&DEV_3A39&SUBSYS_50041458&REV_003&13C0B0C5&2&D2 Driver: n/a Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A38Device ID: PCIVEN_8086&DEV_3A38&SUBSYS_50041458&REV_003&13C0B0C5&2&D1 Driver: n/a Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A37Device ID: PCIVEN_8086&DEV_3A37&SUBSYS_50041458&REV_003&13C0B0C5&2&D0 Driver: n/a Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A36Device ID: PCIVEN_8086&DEV_3A36&SUBSYS_50041458&REV_003&13C0B0C5&2&EA Driver: n/a Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A35Device ID: PCIVEN_8086&DEV_3A35&SUBSYS_50041458&REV_003&13C0B0C5&2&E9 Driver: n/a Name: Intel(R) ICH10 Family USB Universal Host Controller - 3A34Device ID: PCIVEN_8086&DEV_3A34&SUBSYS_50041458&REV_003&13C0B0C5&2&E8 Driver: n/a Name: Intel(R) ICH10 Family SMBus Controller - 3A30Device ID: PCIVEN_8086&DEV_3A30&SUBSYS_50011458&REV_003&13C0B0C5&2&FB Driver: n/a Name: Intel(R) ICH10 Family 2 port Serial ATA Storage Controller 2 - 3A26Device ID: PCIVEN_8086&DEV_3A26&SUBSYS_B0021458&REV_003&13C0B0C5&2&FD Driver: n/a Name: Intel(R) ICH10 Family 4 port Serial ATA Storage Controller 1 - 3A20Device ID: PCIVEN_8086&DEV_3A20&SUBSYS_B0021458&REV_003&13C0B0C5&2&FA Driver: n/a Name: Intel(R) ICH10R LPC Interface Controller - 3A16Device ID: PCIVEN_8086&DEV_3A16&SUBSYS_50011458&REV_003&13C0B0C5&2&F8 Driver: n/a Name: PCI standard PCI-to-PCI bridgeDevice ID: PCIVEN_8086&DEV_2E29&SUBSYS_50001458&REV_023&13C0B0C5&2&30 Driver: n/a Name: Intel(R) 4 Series Chipset PCI Express Root Port - 2E21Device ID: PCIVEN_8086&DEV_2E21&SUBSYS_50001458&REV_023&13C0B0C5&2&08 Driver: n/a Name: Intel(R) 4 Series Chipset Processor to I/O Controller - 2E20Device ID: PCIVEN_8086&DEV_2E20&SUBSYS_50001458&REV_023&13C0B0C5&2&00 Driver: n/a Name: Intel(R) 82801 PCI Bridge - 244EDevice ID: PCIVEN_8086&DEV_244E&SUBSYS_50001458&REV_903&13C0B0C5&2&F0 Driver: n/a Name: Standard Dual Channel PCI IDE ControllerDevice ID: PCIVEN_197B&DEV_2368&SUBSYS_B0001458&REV_004&1406E120&0&00E3 Driver: n/a Name: Linksys Wireless-G PCI Adapter #2Device ID: PCIVEN_1814&DEV_0301&SUBSYS_00551737&REV_004&913E092&0&08F0 Driver: n/a Name: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) #2Device ID: PCIVEN_10EC&DEV_8168&SUBSYS_E0001458&REV_024&FEF1FEB&0&00E5 Driver: n/a Name: Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)Device ID: PCIVEN_10EC&DEV_8168&SUBSYS_E0001458&REV_024&239E4180&0&00E4 Driver: n/a Name: Texas Instruments OHCI Compliant IEEE 1394 Host ControllerDevice ID: PCIVEN_104C&DEV_8024&SUBSYS_10001458&REV_004&913E092&0&38F0 Driver: n/a Name: High Definition Audio ControllerDevice ID: PCIVEN_1002&DEV_AA30&SUBSYS_AA301043&REV_004&12EC618&0&0130 Driver: n/a Name: High Definition Audio ControllerDevice ID: PCIVEN_1002&DEV_AA30&SUBSYS_AA301002&REV_004&302BF57C&0&0108 Driver: n/a Name: ATI Radeon HD 4800 SeriesDevice ID: PCIVEN_1002&DEV_9440&SUBSYS_05021002&REV_004&302BF57C&0&0008 Driver: n/a Name: ATI Radeon HD 4800 SeriesDevice ID: PCIVEN_1002&DEV_9440&SUBSYS_01FC1043&REV_004&12EC618&0&0030 Driver: n/aI am running Vista 64 yes, and I run the program as an admistrator. Although I never understood the admnistrator thing with windows. I installed Vista, Im the only account on this computer and the only one that has ever existed. No where in the Windows installation does it give any option to set an admistrator. At what point and why does my OS decide I'm not in control of my own computer (AKA: when does it decide who the admistrator is, and that only existing account on the computer is not it, and how can anyone be an admistrator if it never lets you pick onel)?

Dave260

01-27-2009, 05:23 PM

Oh and it would probably also be helpful to point out that the game was working when I first installed it, then it seemed to download a small patch a few days ago and thats when it started doing this.

TSR-DanielH

01-27-2009, 08:25 PM

<cite>Dave26000 wrote:</cite><blockquote>Well here's the DXdiag:<a rel="nofollow" href="http://www.mediafire.com/?sharekey=d1802f13aea1bfe5a0f2f20c509059d9e04e75f6 e8ebb871" target="_blank">http://www.mediafire.com/?sharekey=...04e75f6e8ebb871</a>If I try to copy it into this post it says it exceeds the character limit.When I typed the "ipconfig /all >> c:eq2info.txt" command into cmd though, it says access denied.and I dont see anything in that thread about pathping.</blockquote>When you start the command prompt, make sure to right click the icon and select 'run as administrator'. If you're using Vista and you get the access denied message then it means that it is not running as an administrator.This sounds like it could be a firewall issue, considering that it happened immediately after an update. If you're running a firewall then I would suggest deleting the game from the firewall's exception list and then adding it back on. That can be necessary with some firewalls since it will block the game after an update.

Dave260

01-28-2009, 03:24 AM

Well here's my tracert:And as I said before, I dont have a firewall up.Windows IP Configuration Host Name . . . . . . . . . . . . : Zoop-PC Primary Dns Suffix . . . . . . . : Node Type . . . . . . . . . . . . : Hybrid IP Routing Enabled. . . . . . . . : No WINS Proxy Enabled. . . . . . . . : No DNS Suffix Search List. . . . . . : homeEthernet adapter Local Area Connection 2: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : home Description . . . . . . . . . . . : Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) #2 Physical Address. . . . . . . . . : 00-1F-D0-23-50-38 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : YesEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : home Description . . . . . . . . . . . : Realtek RTL8168B/8111B Family PCI-E Gigabit Ethernet NIC (NDIS 6.0) Physical Address. . . . . . . . . : 00-1F-D0-22-B0-29 DHCP Enabled. . . . . . . . . . . : Yes Autoconfiguration Enabled . . . . : Yes Link-local IPv6 Address . . . . . : fe80::19bb:2fbe:5b10:8d25%10(Preferred) IPv4 Address. . . . . . . . . . . : 192.168.1.3(Preferred) Subnet Mask . . . . . . . . . . . : 255.255.255.0 Lease Obtained. . . . . . . . . . : Tuesday, January 27, 2009 2:12:53 PM Lease Expires . . . . . . . . . . : Wednesday, January 28, 2009 2:12:51 PM Default Gateway . . . . . . . . . : 192.168.1.1 DHCP Server . . . . . . . . . . . : 192.168.1.1 DNS Servers . . . . . . . . . . . : 192.168.1.1 NetBIOS over Tcpip. . . . . . . . : EnabledTunnel adapter Local Area Connection* 11: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : home Description . . . . . . . . . . . : isatap.home Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTunnel adapter Local Area Connection* 12: Media State . . . . . . . . . . . : Media disconnected Connection-specific DNS Suffix . : Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface Physical Address. . . . . . . . . : 02-00-54-55-4E-01 DHCP Enabled. . . . . . . . . . . : No Autoconfiguration Enabled . . . . : YesTracing route to sdkeq2-01-01.everquest2.com [199.108.12.33]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms myrouter.home [192.168.1.1] 2 6 ms 7 ms 6 ms 96.226.208.1 3 10 ms 9 ms 10 ms G9-0-5-886.LCR-08.DLLSTX.verizon-gni.net [130.81.138.172] 4 9 ms 9 ms 10 ms P15-2.LCR-01.AUBNIN.verizon-gni.net [130.81.28.210] 5 11 ms 12 ms 12 ms 0.so-1-2-0.XT4.DFW9.ALTER.NET [152.63.1.165] 6 11 ms 12 ms 15 ms 0.so-7-0-0.XL4.DFW13.ALTER.NET [152.63.98.81] 7 12 ms 12 ms 11 ms te-5-1-0.edge2.Dallas3.level3.net [4.68.111.121] 8 10 ms 12 ms 12 ms ge-1-3-0-79.bbr1.Dallas1.Level3.net [4.68.19.65] 9 44 ms 48 ms 46 ms as-0-0.mp2.SanDiego1.Level3.net [4.68.128.149] 10 43 ms 47 ms 44 ms so-8-0.hsa1.SanDiego1.Level3.net [4.68.112.130] 11 256 ms 210 ms 209 ms vl861.sdtermswitch-1.sonyonline.net [63.215.251.130] 12 43 ms 44 ms 48 ms vl831.sdkollsw-1.sonyonline.net [64.37.144.82] 13 48 ms 47 ms 48 ms sdkeq2-01-01.everquest2.com [199.108.12.33] Trace complete.Tracing route to ableq2-01-01.everquest2.com [199.108.202.33]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms myrouter.home [192.168.1.1] 2 7 ms 7 ms 7 ms 96.226.208.1 3 11 ms 9 ms 10 ms G9-0-5-886.LCR-08.DLLSTX.verizon-gni.net [130.81.138.172] 4 10 ms 9 ms 10 ms 130.81.17.239 5 11 ms 9 ms 15 ms ge3-16.fr4.dal.llnw.net [68.142.120.205] 6 34 ms 34 ms 39 ms tge2-4.fr3.atl1.llnw.net [69.28.172.62] 7 34 ms 34 ms 35 ms ve5.fr4.atl1.llnw.net [68.142.119.194] 8 50 ms 49 ms 50 ms tge1-2.fr4.iad.llnw.net [69.28.172.34] 9 46 ms 47 ms 47 ms sony.ge4-12.fr4.iad.llnw.net [69.28.156.214] 10 48 ms 50 ms 49 ms vl47.ashaens-2.sonyonline.net [64.37.144.181] 11 49 ms 50 ms 49 ms ableq2-01-01.everquest2.com [199.108.202.33] Trace complete.Tracing route to amseq2-01-01.everquest2.com [195.33.135.161]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms myrouter.home [192.168.1.1] 2 6 ms 7 ms 6 ms 96.226.208.1 3 8 ms 9 ms 10 ms G9-0-5-886.LCR-08.DLLSTX.verizon-gni.net [130.81.138.172] 4 9 ms 9 ms 10 ms P15-2.LCR-01.AUBNIN.verizon-gni.net [130.81.28.210] 5 11 ms 12 ms 12 ms 0.so-7-1-0.XT4.DFW9.ALTER.NET [152.63.0.173] 6 12 ms 11 ms 12 ms 0.so-7-0-0.XL4.DFW13.ALTER.NET [152.63.98.81] 7 12 ms 59 ms 12 ms te-5-2-0.edge2.Dallas3.level3.net [4.68.111.173] 8 11 ms 14 ms 17 ms vlan79.csw2.Dallas1.Level3.net [4.68.19.126] 9 16 ms 15 ms 19 ms ae-73-73.ebr3.Dallas1.Level3.net [4.69.136.157] 10 49 ms 51 ms 55 ms ae-7.ebr3.Atlanta2.Level3.net [4.69.134.22] 11 59 ms 54 ms 52 ms ae-2.ebr1.Washington1.Level3.net [4.69.132.86] 12 46 ms 52 ms 54 ms ae-71-71.csw2.Washington1.Level3.net [4.69.134.134] 13 51 ms 49 ms 50 ms ae-72-72.ebr2.Washington1.Level3.net [4.69.134.149] 14 139 ms 139 ms 139 ms ae-10-10.ebr2.Frankfurt1.Level3.net [4.69.141.109] 15 149 ms 144 ms 144 ms ae-2-2.ebr1.Dusseldorf1.Level3.net [4.69.132.137] 16 141 ms 144 ms 141 ms ae-48-108.ebr2.Dusseldorf1.Level3.net [4.69.141.90] 17 141 ms 142 ms 144 ms ae-43.ebr1.Amsterdam1.Level3.net [4.69.141.70] 18 138 ms 139 ms 139 ms ge-10-2.ipcolo1.Amsterdam1.Level3.net [4.68.120.137] 19 143 ms 141 ms 142 ms vl155.amsixsw-1.sonyonline.net [213.244.164.38] 20 139 ms 139 ms 139 ms amseq2-01-01.everquest2.com [195.33.135.161] Trace complete.

Dave260

02-03-2009, 02:55 AM

Any other ideas? I'd like to get this working before my trail ends <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

Elorah

02-03-2009, 09:50 AM

You set the game up to run in Vista as I posted in the links?There is also this from the TSR....1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Double click on the program launch icon.Sometimes the Windows Vista security software can interfere with the patching progress of our games. In this situation, it might be Windows UAC (User Account Control) that is not allowing the game to patch correctly. For the purposes of security, you will only want this feature disabled for the purposes of patching and should re-enable it after the issue has been resolved.Type msconfig in the search box on the Start Menu and press enter on your keyboard. 2. Click the tools tab in the System Configuration box. 3. Scroll down the list and highlight ‘Disable UAC' then click Launch. 4. Restart your computer. 5. Run the patcher. You can enable UAC by following the steps above but highlight ‘Enable UAC'

Dave260

02-04-2009, 08:50 PM

<cite>Elorah wrote:</cite><blockquote>You set the game up to run in Vista as I posted in the links?There is also this from the TSR....1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Double click on the program launch icon.Sometimes the Windows Vista security software can interfere with the patching progress of our games. In this situation, it might be Windows UAC (User Account Control) that is not allowing the game to patch correctly. For the purposes of security, you will only want this feature disabled for the purposes of patching and should re-enable it after the issue has been resolved.Type msconfig in the search box on the Start Menu and press enter on your keyboard. 2. Click the tools tab in the System Configuration box. 3. Scroll down the list and highlight ‘Disable UAC' then click Launch. 4. Restart your computer. 5. Run the patcher. You can enable UAC by following the steps above but highlight ‘Enable UAC'</blockquote>I changed the compatibility to run it as the administrator right after I installed the the trialIf I disable the UAC, do I need to uninstall and reinstall the game? Cause any released patches have already been installed. If they were installed incorrectly, I don't know how to re-install the patches without uninstalling the whole game.

TSR-DanielH

02-04-2009, 08:59 PM

<cite>Dave26000 wrote:</cite><blockquote>I changed the compatibility to run it as the administrator right after I installed the the trialIf I disable the UAC, do I need to uninstall and reinstall the game? Cause any released patches have already been installed. If they were installed incorrectly, I don't know how to re-install the patches without uninstalling the whole game.</blockquote>You should not need to reinstall the game after disabling the UAC. The folder might be set as read only, though, and you'll need to go through the following steps if so:1. Navigate to the Sony folder (Default: C:Program FilesSony)2. Right click the 'Sony' folder and select 'properties'3. Go to the 'General' tab4. Uncheck the box that says 'read-only' at the bottom of that window5. Select 'apply to all files/folders' when promptedMake sure you are running the game by right clicking and selecting 'run as an administrator' as well.

Dave260

02-05-2009, 10:20 PM

Well my trial is over.

Dave260

02-05-2009, 10:21 PM

Can't rly try and fix it now.

TSR-DanielH

02-05-2009, 10:53 PM

<cite>Dave26000 wrote:</cite><blockquote>Well my trial is over.</blockquote>Accounts are free and trials can be opened at any time. If you simply create a new station name then you can open as many trial accounts as you like.

Dave260

02-12-2009, 01:54 AM

Well it's still not working. The launcher loads, I click to launch the game, and I get a black screen with music and the everquest 2 cursor but nothing else happens.

blackspiral1

01-07-2010, 05:10 AM

Same problem..Not on vista either..Windows XP.

TSR-DanielH

01-08-2010, 04:21 PM

Greetings,It seems like your graphics card drivers are around a year out of date. I would definitely advise updating those at this point. Also, do you have either 'Adaptive antialiasing' or 'Catalyst AI' enabled through your graphics card options? If so, try disabling those features as they have been known to cause problems with the game. Let us know if the issue persists at that point.