Eq2 Players Guild Chat. aka Chat with your Guild!

[Pilni]

I tried the Chat with your guild feature on Eq2players.comWell, sadly it did not work and I cannot figure out what's wrong with it.This is what it says when I try to connect to it:                                ::Fatal Error::Can't connect to server (possible proxy / NAT/ network error)Any ideas?

[TSR-TrevorG]

 What browser are you using?  I am able to use guild chat in both IE7 and FF3, although I did need to clean up my temp files and cookies before it worked.

[Galeden]

I am also having the same problem.  I use IE7, and I have tried it on a couple of computers, as well as installing firefox and trying that.  I do not use any proxy, and have tried clearing my files and cookies

[Perrigrin]

<p>It's not working for me either, and I know it was just the other day. This is the message I get:</p><p>:: Fatal Error ::</p><p>Can't connect to server (possible proxy / NAT / network error)</p><p>I work 2nd shift (prime time for my guild), I miss chatting with my guildies! <img src="http://forums.station.sony.com/eq2/images/smilies/c30b4198e0907b23b8246bdd52aa1c3c.gif" border="0" alt="SMILEY" width="15" height="15" /></p>

[Trepan]

I'm not getting any characters listed in the drop down.   Little help!?

[Vivyan]

Same issue. Not able to select a character...This was working fine yesterday.

[Trepan]

Still broken after the Maintenance... what you'd do, paint 'em?External Chat server doesn't seem to be connected to the player database to retrieve characterNames.   Port 5222 authentication is working just fine with the secure session ID, but no character list returned.   No character, no join guildchat channel... no good.I can provide XMPP debug logs if that'd help any.

[Mr. Dawki]

Still broken <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

[Vivyan]

5 days it's been broken...Is anyone trying to fix it?   We're paying for this service and can't use it =(

[Perrigrin]

<cite>Vivyan wrote:</cite><blockquote>5 days it's been broken...Is anyone trying to fix it?   We're paying for this service and can't use it =(</blockquote>Honestly.

[Daysy]

There are numerous threads about this. It's been broken for weeks, if not months. It's been tried with different browsers with different operating systems on different computers using different ISPs from different countries but still Sony doesn't even acknowledge that there's a problem, let alone say anything about fixing it.

[Trepan]

<p><cite>Daysy wrote:</cite></p> <blockquote>There are numerous threads about this. It's been broken for weeks, if not months. It's been tried with different browsers with different operating systems on different computers using different ISPs from different countries but still Sony doesn't even acknowledge that there's a problem, let alone say anything about fixing it.</blockquote> <p>And because someone has already mentioned it, there's no reason to let anyone know more people are disapointed?    Because it was working for me until last week, this thread seemed the most appropriate as the other threads were older - perhaps my problem was related to these folks' more than the problems mentioned in the other threads.  <img src="/eq2/images/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" /></p>

[Thunderthyze]

<p>It's kind of intermittent for me. About a year ago I had been unable to use the service for 18 months when a new SOE rep came in and sorted it. I think it tends to be a EU server thing or even maybe EU IP addresses. Whatever, because the bulk of the US players weren't experiencing the problem it never received too much attention by SOE. One day we will all be treated equally.....today however is not that day. <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></p>

[Perrigrin]

<p>*tap* *tap* is this thing on? <img src="/eq2/images/smilies/136dd33cba83140c7ce38db096d05aed.gif" border="0" /></p>

[Sadsongs0001]

<p>I plan on calling Sony about this.  I plan on asking for two things:</p><p>(1)  Them to fix it.</p><p>(2) A refund for the time it was down on both of my accounts.</p><p>I also plan on calling them daily until the matter is resolved.  This is important to me; I use guild chat for many reasons, and not having it work is actually a bother.</p>

[Sidhel]

<p>This hasn't worked for me in months. I've followed all the troubleshooting in these threads--clear cache, cookies, temp files, make sure I'm not behind a proxy, etc. etc. etc. and the exact same problem. This is not client-side, SOE.</p><p>Same error on 4 different browsers on 3 different computers on 2 different networks:</p><p><span ><span >Error: 303 - Cant connect to server - (possible proxy - NAT - network error) in the web client, Antonia Bayle server</span></span></p><p>Firefox 2.0.0.1.1, Windows XP</p><p>Firefox 2.0.0.1.1, Windows VIsta</p><p>IE 7, Windows XP</p><p>IE 7, Windows Vista</p><p>I even tried Google Chrome and Safari on 2 different XP machines on 2 different networks.</p><p><span >Firefox 2.0.0.1.4, Windows XP, IE </span></p>

[Perrigrin]

<p><cite>Sadsongs0001 wrote:</cite></p><blockquote><p>I plan on calling Sony about this.  I plan on asking for two things:</p><p>(1)  Them to fix it.</p><p>(2) A refund for the time it was down on both of my accounts.</p><p>I also plan on calling them daily until the matter is resolved.  This is important to me; I use guild chat for many reasons, and not having it work is actually a bother.</p></blockquote><p>As a guild leader I take my job seriously. I like to be able to have guild chat running in the background at work in case there's something I need to handle, and just have some connection with my guildies that aren't on at the same times I am during the day. These things are important to me.</p>

[Daysy]

<p><cite>Trepan wrote:</cite></p><blockquote><p>And because someone has already mentioned it, there's no reason to let anyone know more people are disapointed?</p></blockquote><p>Of course not. We don't have any option but to keep posting here and hope that somebody someday takes some notice. I tried sending a /petition about it but instead of them addressing or at least acknowledging the problem, I got told off for using the facility for a problem which isn't strictly in-game.</p>

[Vivyan]

<p><cite>Zemi@Butcherblock wrote:</cite></p><blockquote><p>As a guild leader I take my job seriously. I like to be able to have guild chat running in the background at work in case there's something I need to handle, and just have some connection with my guildies that aren't on at the same times I am during the day. These things are important to me.</p></blockquote><p>I am a guild leader too.. And I do exactly the same... This is very very annoying......</p>

[Sidhel]

<p><cite>Daysy wrote:</cite></p><blockquote><p><cite>Trepan wrote:</cite></p><blockquote><p>And because someone has already mentioned it, there's no reason to let anyone know more people are disapointed?</p></blockquote><p>Of course not. We don't have any option but to keep posting here and hope that somebody someday takes some notice. I tried sending a /petition about it but instead of them addressing or at least acknowledging the problem, I got told off for using the facility for a problem which isn't strictly in-game.</p></blockquote><p>Threads on this keep getting closed/locked/deleted, so... Someone has noticed, but rather than try to recognize that there's a problem that needs fixing, it's being swept under the carpet. This hasn't been working properly for me for over a year now (though granted, there've been spans of time where it did work) and the only recourse I have is to either cancel the service or keep posting on the support forum in hope that something gets done.</p>

[Mr. Dawki]

<p>Thank you for contacting Sony Online Entertainment. I am sorry to hear that you are experiencing difficulties accessing the Guild Chat page. It has been reported that a few of our players are experiencing the same issue. <span style="color: #ff0000;">Our development team is currently working on a system wide fix.</span></p><p>*I have processed a refund in the amount of $2.99 for your recent purchase of EverQuest II Station Players. Please allow 7-10 business days for the funds to post to your account</p><p>The red made me laugh as I know it is a lie. But hey I got my money back, you can too <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Enola]

<p>Hey all, I am on the butcherblock server along with Miss Zemi(Its Enola Zem /nudge nudge), I have been having an ongoing conversation with TSR, after, CSR, after some Ltuttle person, and have still gotten no reply on what the issue is or how long it will take to get fixed.  My husband started a post under the Tech support tittled Chatting with your guild from Station players not working.  I had received an email today saying that i am getting a refund.....how much? how long? what its for??  I have no clue [Removed for Content], so now I guess I will wait another 3 weeks to find out exactly what my refund is for.  I do have to say that this Ltuttle person is not the person to talk to about getting refunds....evidently they dont feel that  it is important, why you ask??? well lets just see.....hhmmm people will look at it as well its only $2.99 a month its not alot of money, so we dont bother letting anyone know that there is a problem, add that up people....3 months, 6 months, a year????  How long has it not worked for you???  My husband started having the problem about 6 months ago, I started having it a few months ago, getting fatal error disconnected, no big deal really cause after mashing the retry button a few times it finally let me in.  But since the maintenance on Oct 16,2008 (Yes sony you are dealing with someone who actually keeps track of this sort of thing) I have not been able to get in at all, and like everyone else I have cleared cookies, caches, temp files, the 9 yards, I have IE AND firefox, i actually got different errors, but still no luck in getting on.</p><p>Look Sony I am not trying to get people to gang up on you but you know what???  If it wasnt for all of us paying the monthly subscriptions and buying the expansions, none of you would have a job right now.  I am not one that says the customers always right, no one is perfect but for crying outloud, alittle acknowledge would be nice, we are paying customers regardless of how much or how little the amount is. And just to quote TSR Daniel from my other post:<span style="color: #ff0000;"><span><span style="color: #d2c5a9;"> </span></span></span></p><p><span style="color: #ff0000;">If you're getting that specific error then you'll want to try bypassing your router temporarily.  The NAT error you're receiving is common when the router has a blocked port.</span></p><p><span style="color: #ff0000;">I would not advise contacting the </span><a href="mailto:[email protected]"><span style="text-decoration: underline;"><span style="color: #ff0000;">[email protected]</span></span></a><span style="color: #ff0000;"> e-mail for this type of issue, though.  He handles refunds outside of the standard policy and doesn't usualy deal with this type of problem.</span><span><span style="color: #d2c5a9;"> </span></span><span style="color: #ff0000;">I talked with Jeremiah and I think he was just confused about what you were asking for.  Please PM me your station name and I'll get that taken care of for you so you don't have to worry about it.  Make sure the topic of your PM lets me know which issue you're referring to since I get quite a few.</span></p><p><span style="color: #ff0000;">For anyone else having this problem, I would advise calling the support line or submitting a standard support ticket.  Mr Tuttle isn't supposed to handle cases like this and e-mailing him will cause the process to drag out longer than necessary.</span></p><p>Thanks for listening everyone, I hope this might help some or at least open the eyes of Sony....I am not afraid to call people out.</p><p>Latest update from Sony:  his was from your contact with one of our CSR's on the forums about problems with Station Players. he was under the impression that you no longer wished to have this on your account due to problems with it. I gave you a refund for the most recent month of station players on the account. If this was in error please let me know and we will leave the features on your account and it will bill you normally next month, otherwise the features have been removed to keep you from getting billed further for it.Thank you for contacting Sony Online Entertainment. Take care and have a nice day!</p><p>FINE give me a refund and cancel my station chat LOL....I would say let me know when it is fixed but we all know how that will turn out [Removed for Content]</p>

[Sadsongs0001]

<p>Three weeks straight and it's still down.</p><p>Come on SOE, fix your system.  Or is this just a move to push us into the "friends" system on Station Launcher *Beta*?  If so, it's not good, as that does not let one chat with the _guild_ just people.  Not what I'm paying for.</p>

[Skandragon]

<p>And...  it's still broken.</p><p>Just how long does it take to repair a service that is pretty damned trivial to break?  <img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /></p>

[Rothgar]

<p>Hey guys,</p><p>This feature is not handled by the game team so unfortunately I can't find and fix the problem myself, but I'm doing everything I can to bird-dog the issue and see if we can find out what's happening.</p><p>I just wanted to let you know the game team is aware of the problem.</p>

[Teircen]

<p>Thank you Rothgar. </p><p>At least having some acknowledgement that there could be a problem and someone is at least trying to get the right people to look in to it does help.  Up till now it really has felt like the responses have only been either no response at all with them ignoring us or telling us to "open a ticket" to which we already know we'll get no useful response.  Those just make it feel like we're being told it's our problem, not theirs.</p><p>I can understand if it takes time to isolate and fix the problem.  I can even understand if they're short-handed or busy and can't fix it right away.  If whoever does deal with this could at least check in and let us know why we're sitting here for weeks without acknowledgement let alone fixes and a potential ETA for repairs it'd be a big step in the right direction.</p>

[Enola]

<p><cite>Teircen wrote:</cite></p><blockquote><p>Thank you Rothgar. </p><p>At least having some acknowledgement that there could be a problem and someone is at least trying to get the right people to look in to it does help.  Up till now it really has felt like the responses have only been either no response at all with them ignoring us or telling us to "open a ticket" to which we already know we'll get no useful response.  Those just make it feel like we're being told it's our problem, not theirs.</p><p>I can understand if it takes time to isolate and fix the problem.  I can even understand if they're short-handed or busy and can't fix it right away.  If whoever does deal with this could at least check in and let us know why we're sitting here for weeks without acknowledgement let alone fixes and a potential ETA for repairs it'd be a big step in the right direction.</p></blockquote><p>Nicely said.  And I agree, not saying anything is the worst thing that anyone can do.  Just a suggestion, with all the posts that are out there, you may want to spread the news with the other TSRs out there, I must say besides you speaking up the only other that has been any help at all is Daniel, so please dont keep all the others that are having this issue in the dark</p>

[Numakoros]

<p>I believe that much of the problem is caused by any flash player upgrade from Adobe that is past v5 all of the newer ones use added layers of security to play videos from Youtube and what not.  I believe it is this security that is causing the proxy error.  I ran into the same problem:   I could use it on a system that ran a very old version of flash but not a newer version.  when that little pop up came up saying upgrade available I inadvertantly clicked it and as soon as it was done I wasn't able to chat anymore.</p><p>Hope that helps point the SOE team in the right direction.  I believe they would need to recode it to utilize these new security functions. </p><p>In the meantime I have an old Pentium 3 sitting beside me at work that has old flash on it so I can once again chat with my guild</p><p>Cheers!</p>

[Trepan]

<div>Numakoros, I'm curious what version of flash you're using.   I've got a box here that has the same version of flash it had earlier in the year when things worked for me, and although I don't get the NAT errors my other machine does, I recieve the error "You have no characters in this guild".</div>

[Sidhel]

<p>Thanks for the update I suppose, Rothgar. But hey, guess what? Still not working for me for any of my machines. Reposting:</p><p>This hasn't worked for me in months. I've followed all the troubleshooting in these threads--clear cache, cookies, temp files, make sure I'm not behind a proxy, etc. etc. etc. and the exact same problem. This is not client-side, SOE.</p><p>Same error on 4 different browsers on 3 different computers on 2 different networks:</p><p><span><span>Error: 303 - Cant connect to server - (possible proxy - NAT - network error) in the web client, Antonia Bayle server</span></span></p><p>Firefox 2.0.0.1.1, Windows XP</p><p>Firefox 2.0.0.1.1, Windows VIsta</p><p>IE 7, Windows XP</p><p>IE 7, Windows Vista</p><p>I even tried Google Chrome and Safari on 2 different XP machines on 2 different networks.</p><p><span>Firefox 2.0.0.1.4, Windows XP, IE </span></p><p>Well over 6 months that this hasn't worked for me. Closer to a year now.</p>

[Enola]

<p>Lets just face it people our issue is minor.....SOE has a hard enough time fixing the big problems do we REALLY think they can or will fix this??</p>

[Rothgar]

<p><cite>Enola@Butcherblock wrote:</cite></p><blockquote><p>Lets just face it people our issue is minor.....SOE has a hard enough time fixing the big problems do we REALLY think they can or will fix this??</p></blockquote><p>I appreciate your vote of confidence and someone from our platform department has been made aware of the problem and is looking into it.  However, I do not have a time frame on the fix.  When I hear something more I'll be sure to communicate it.</p>

[Trepan]

<p>Thanks Rothgar.   I, and I'm sure most of the rest of us, really appreciate what you're doing to help alleviate a problem a different department is having.  Big kudos!  /em adds Rothgar to the "buy them a beer at FanFaire one of these years" list.</p>

[Dreyco]

<p>I would almost argue that this software should just be scrapped in favor of the Station Launcher.  Add guilt chat functionality to that? And we'd be set.</p>

[White_Wolf78]

<p>I hoestly cannot remember the last time i was able to get this program to work it has been along time</p>

[Vonotar]

<p>It's junk, in fact all of eq2players 'extra features' are pretty much junk, heck even the character transfer is currently junk.</p><p>Experience has taught me that SoE don't do websites well, they have a habit of trying to overengineer them so you end up with certain browser/pc/flash/etc combinations not working, servers that refuse to respond in a timely manner, database errors etc etc</p><p>As controvertial as the whole Zam deal is (in some peoples eyes) I would urge SoE to strike more deals, I have never had anywhere near as many problems with fansites or places like Ten Ton Hammer.  SoE should just scrap web production, they haven't got the skillset!</p>

[Sidhel]

<p>Hey guess what, it's still not working.</p>

[Trepan]

<p><cite>Dreyco wrote:</cite></p><blockquote><p>I would almost argue that this software should just be scrapped in favor of the Station Launcher.  Add guilt chat functionality to that? And we'd be set.</p></blockquote><p>Well, we'd still need the chat servers to be up and working for this to be viable, and right now they're whats down.</p><p>And I have more of a use for the chat servers beyond the website chat interface.  Losing them would make me sad (much like I am right now).</p>

[Perrigrin]

<p>Thank you for your response to this Rothgar. I'm sorry you're here having to deal with complaints that another department should already have been working on though.</p><p>Oh and /HUGS Enola! <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" /></p>

[Zha]

<p>The guild chat feature still doesn't work. I used to use Trillian and/or EQ2GC to chat to my guild. Trillian now just returns an empty list of characters and EQ2GC just sits there waiting for a reply from the server about the characters on your account..</p><p>I can chat to friends from the station launcher, any chance we can get the guild chat feature added to this software since it's most of the way there already?</p>

[Sidhel]

<p>Another day, another try and... guess what!</p><p>Still not working.</p>

[Teircen]

<p>Still not getting response on characters back when using guild chat.  (can't complete the connection, stops at retrieving character info on logging in)</p><p>I've been using the Station Launcher - Friends chat program and the program itself is pretty nice.  It certainly works more consistently than guild chat ever seemed to and, more to the point, it actually works.  Unfortunately there's still that big gaping hole where I have to send tells to each person individually or ask someone to play middleman if I want to talk to the guild:</p><p style="padding-left: 30px;"><span style="font-weight: bold;">Me:</span> Hey <friend>, could you tell the guild <message> in guild chat?<span style="font-weight: bold;">Friend:</span> sure<brief pause><span style="font-weight: bold;">Me:</span> What is everyone else saying?<span style="font-weight: bold;">Friend:</span> <guildy #1> is saying one thing<span style="font-weight: bold;">Friend:</span> <guildy #2> is saying another thing<span style="font-weight: bold;">Friend</span>: <guildy #3> is agreeing with <guildy #1>...<span style="font-weight: bold;">Friend:</span> <guildy #9> wants to know about something else entirely<span style="font-weight: bold;">Me:</span> Thank you.  Tell <guild #9> my answer.<span style="font-weight: bold;">Friend:</span> Ok.<pause><span style="font-weight: bold;">Me:</span> Ok, could you pass along <message>?</p><p><repeat as needed></p><p>You can imagine how annoying that is.  Thank goodness for tolerant guildmates.</p><p>It wouldn't be so bad if Station Launcher - Friends had a guild chat option as well.  I just want either that or having guild chat itself brought back.</p>

[Teircen]

<p>Still not working.  I just wanted to check in to see if there was any updated info on this?  Any devs who can actually do something about this issue around who can speak on it?  Any rough ETA even on when or even if it might be fixed?</p>

[DasUberFuzzy]

<p>what bothers me most about this, is that this is a paid service. not some free feature part of a site or package.</p><p>a "our team knows about this" is kinda of a blow off, i better hope they know about it. infact, as i pointed out, as a paid service, it should get a regular (i'm talking daily/every-2-days/maybe weekly) automated test to see if its down/working at all.</p><p>when eq2 goes down, you have 100k people to yell, so you know fairly instantly, but not guild chat, it could have been down for weeks before someone /inside/ soe noticed, and as a buisness, thats just not acceptable practice.</p><p>like it has been stated on these forums over and over, this has been a flaky service for months, why hasnt the "team known about it" for months then?</p><p>if it was a working service, i'm pretty sure it would get used more, even at an extra charge.</p>

[Dark_Grue]

<p><cite>Enola@Butcherblock wrote:</cite></p><blockquote><p>Lets just face it people our issue is minor.....SOE has a hard enough time fixing the big problems do we REALLY think they can or will fix this??</p></blockquote><p>It's not a minor issue. SoE has been collectiong anywhere from $0.99 to $3.00 from many individuals (impossible to estimate, but I'd guess thousands) for features that do not work. These features have not worked properly or consistently since the game was launched. They are aware that they do not work, and they have not made an effort to resolve the problem. It amounts to fraud, and that's not a minor issue.</p><p>If they cannot fix the service, they have no business billing people for the service. It does not work.</p><p><cite>DasUberFuzzy wrote:</cite></p><blockquote><p>like it has been stated on these forums over and over, this has been a flaky service for months, why hasnt the "team known about it" for months then?</p></blockquote><p>If by "this has been a flaky service for months" you mean for 48 months, since the game launched, sure. The Web Guild chat function has has intermittant and unresolved problems ever since the game came out. I don't think people fully appreciate that this very thread has been duplicated many times over in this forum, with the same results.</p><p><cite>DasUberFuzzy wrote:</cite></p><blockquote><p>a "our team knows about this" is kinda of a blow off, i better hope they know about it. infact, as i pointed out, as a paid service, it should get a regular (i'm talking daily/every-2-days/maybe weekly) automated test to see if its down/working at all.</p></blockquote><p>You're right, it is a cop-out. Why is it that we only see "helpful" SoE support people in this forum here who don't handle this, but will pass the information along... The only status we ever get is "we looking into it"?</p><p>Which begs the question, where are the people who <strong>do</strong> work on this, and what have they been doing for the past four years? There is no EQ2Players.com support. Period.</p>

[Sidhel]

<p>I cancelled the add ons. Not only has the guild chat not worked, my character still shows as being level 74. I haven't been 74 for months, so once again, it's not even updating stats reliably.</p>

[Teircen]

<p>Out of curiosity I checked yesterday and my item discoveries from the TSO live release are already listed.  I expect that party is automated (and should be) and still working.</p><p>I'm really hoping here that with TSO released maybe soon, after the post release crash and fix frenzy, someone will look into actually fixing the EQ2 Players site.  For all I know though it's an entirely separate team.  Anyone know?</p><p>Sure, I'm hoping it gets fixed but I'm not holding my breath.  I'm ready to cancel the add-on service... again.  I keep coming back because it is useful (when it actually works) but I haven't seen anything about reimbursals for, what, a month of down time now?  Longer for some apparently.  I don't think I should have to pay for a service that isn't supported, doesn't work, and I definitely don't think I should be the one responsible for putting in for a reimbursal when it's not only broken but is known to be broken and is being looked at.</p><p>If it were me, I'd be asking whoever was in charge how much their job meant to them.  There are certainly ample numbers of qualified people who could manage the technical side of the service better.  Look at any college supporting computer science courses and you're likely to find someone who'd jump at the opportunity for very little pay if not as a volunteer position just to say they were the ones doing it.</p>

[Perrigrin]

<p>Some would say that it's no big deal, it's only a couple dollars a month, who cares?</p><p>Well I say <strong>I</strong> do care. I cannot maintain contact with at least 50% of my guild, and other guild leaders, when I work during peak play times, and this service has been down for far too long. Sure it's only a couple bucks a month. But you compound that couple bucks a month with however many hundreds of players who subscribe to it and guess what, SOE is making a killing getting paid for intermittent, broken service.</p><p>If you are offering services that people pay extra money for, there should be a team assigned to make [Removed for Content] sure those services are working. This includes making sure people are checking the /bugs and /petitions and /feedback, and checking the forums at least on a weekly basis.</p><p>So basically you are getting paid all this extra money for services you refuse to provide. This is wrong. And just telling us "yes we're aware of the problem", is not sufficient enough customer service to account for getting paid for nothing. Nor is not communicating one bit with the EQ2 community where these issues stand, except for one poor guy from a whole different department having to answer for another department's incompetence.</p><p>The bottom line is your <strong>paying customers</strong> are very dissatisfied, and you seem wholly unconcerned with the matter.</p>

[carpe_caminus]

<p>Honestly, of all the times I've tried to use the chat feature on the website... it's worked maybe once or twice.  That's it.  And even for those times I had to try to reconnect at least a dozen times before it finally connected and loaded up.</p><p>Why is this a feature we have to pay to use when it never works?  I mean seriously... In all the years this thing has been around I've heard nothing but complaints about how it's broken, and have experienced the same.</p><p>I've tried cleaning my temp files, I've tried cleaning my cookies, and I've tried cleaning my cache, and I've tried all of those things in both IE and FF3 (though it was the same for previous versions of FF too).  It doesn't make a difference.  There's clearly something wrong and it'd be nice if it could actually get fixed at long last.</p><p>Hell I've even tried to use it on a Mac laptop with three different browsers, safari, IE and FF, and still it doesn't work.  That's not just a browser issue.</p>

[Thunderthyze]

<p><cite>Zemi@Butcherblock wrote:</cite></p><blockquote><p>Some would say that it's no big deal, it's only a couple dollars a month, who cares?</p><p>Well I say <strong>I</strong> do care. I cannot maintain contact with at least 50% of my guild, and other guild leaders, when I work during peak play times, and this service has been down for far too long. Sure it's only a couple bucks a month. But you compound that couple bucks a month with however many hundreds of players who subscribe to it and guess what, SOE is making a killing getting paid for intermittent, broken service.</p><p>If you are offering services that people pay extra money for, there should be a team assigned to make [Removed for Content] sure those services are working. This includes making sure people are checking the /bugs and /petitions and /feedback, and checking the forums at least on a weekly basis.</p><p>So basically you are getting paid all this extra money for services you refuse to provide. This is wrong. And just telling us "yes we're aware of the problem", is not sufficient enough customer service to account for getting paid for nothing. Nor is not communicating one bit with the EQ2 community where these issues stand, except for one poor guy from a whole different department having to answer for another department's incompetence.</p><p>The bottom line is your <strong>paying customers</strong> are very dissatisfied, and you seem wholly unconcerned with the matter.</p></blockquote><p>QFE</p><p>Add in to the mix the fact that the service has been having these issues for various members of the community for several years now and you might be able to understand our frustration.</p>

[Trepan]

<p>FYI, the external chat server is working for my purposes again... for the first time in two months.  Whoever changed something, write down what it was you changed.   Note: This is not the web based connection, this is a 3rd party jabber client that (now) connects just fine. Same configuration as when it used to work before.</p><p>I hope the rest of you are having as good a luck as I am atm.  Happy thanksgiving!!!</p>

[Thunderthyze]

<p>After half a dozen "202's" I actually logged into chat!!</p><p>It's still a bit buggy as it appeared only literally guild chat seemed to be working..../tells seemed to get bounced back with more 202 error messages.</p><p>Maybe it's just a question of server load, what with it being Thanksgiving and all?</p>

[Teircen]

<p>Took about 8 login attempts but it actually connected!!!</p><p>I'm curious to hear if someone actually "fixed" something or if this is some random happenstance and no one knowingly made any chances.  I'm rather hoping it's an intentional fix and one we can in some small way hope will reliably remain fixed.</p><p>The Station Friends chat isn't bad but being able to reach my whole guild all at once is much more useful to me most of the time.</p>

[Galgorath]

<p>I am not sure but I think the issue might be related to the new flash player (10). A week ago I still had it working on this machine (after retrying the 202 a few times) but after an update to flash 10 I get a 303 proxy/LAN error.</p><p>On the subject of it being low priority, I really think that is not even relevant. It's a feature that people have to pay for to use. So either it needs to get fixed or it should not be a paid feature.</p>

[Enola]

<p><cite>Rothgar wrote:</cite></p><blockquote><p>Hey guys,</p><p>This feature is not handled by the game team so unfortunately I can't find and fix the problem myself, but I'm doing everything I can to bird-dog the issue and see if we can find out what's happening.</p><p>I just wanted to let you know the game team is aware of the problem.</p></blockquote><p>Ok so really, I was ALOMST impressed guild chat worked for like a week and now I am back to getting the proxy errors, if this feature is not handled by the "game team" then who does take care of it, it is not fair for us to be getting upset with people who have nothing to do with the issue so if you could point us in the direction of who we can contact to let them know how irritated we all are.  As before it has nothing to with my firefox or my IE, it does however(or had) worked on Safari, also any way yall can clean up the forums alittle bit four years of forums is alot to search when trying to find things, I am guessing organization is not one of SOEs strongest suits?!?!?!  I dont know about anyone else but I logged into my station players to check out some some things and I noticed that there are still toons on the Alts window that I have deleted, is it possible to get that updtaed maybe without screwing up the toons that are actually on the account?</p>

[Enola]

<p>DO TSRs WORK ANYMORE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

[Enola]

<p>Well unfortunately your lack of replying to customer issues has only made me file a formal complaint with the Better Business Bureau.</p>

[TSR-DanielH]

<p>Greetings,</p><p>Anyone who is still experiencing this issue should contact our support through phone, chat or e-mail.  We will then collect your account information and contact the platform support team so they can try to correct the problem.  I have included our contact information below.</p><p>Chat and e-mail: <a href="http://www.station.com/kb" target="_blank" rel="nofollow">http://www.station.com/kb</a></p><p>Phone: 858-537-0898</p>

[TheGeneral]

<p>SO its broken again for everyone and you want us to individually contact support?</p>

[TSR-DanT]

<p>Not every feature is broken for every customer. Some customers experience different issues using different services.</p><p>If you are currently having an issue you can contact us and we send it over to the Web team to get it fixed.</p>

[Vexel]

<p>Yea I'm having the Error 303 issue also, I thought it might be the network at my job, the head IT guy is a good friend so I had him bypass my IP through any port blocks and got the same error. I came home tried my ISP connection, same thing, error 303 NAT/Firewall, so I set my router to just be one big open connection no ports being blocked, and got the same error.</p><p>Funny thing is I just signed up for station again today because I thought everything was working, seeing as my character profile was updating properly, just so I could use guild chat while at work...</p><p>Question is, what port is the chat client trying to access? Maybe I can configure my home network to accept it, though I don't see what good it will do since I've literally made my router a hub with no firewall.</p>

[Lohkei]

<p>The guild chat use to work with the mac web browser "Safari" just fine, even when IE7, IE8 Beta and Firefox would give me a NAT error. Now guild chat gives the same error on all my browsers. I have tried this on mutliple networks at work and around the city on my vista laptop, as well as at home on my XP pro desktop. I don't use the chat feature all the time, but when I do its nice if it works.</p>

[Dougdoug]

<p><span style="font-size: 9.5pt; color: #000000; font-family: Verdana;"><span style="color: #ffffff;"><p><span style="font-size: 9.5pt; color: #000000; font-family: Verdana;"><span style="color: #ffffff;">Hi all,</span></span></p><p><span style="font-size: 9.5pt; color: #000000; font-family: Verdana;"><span style="color: #ffffff;">I have good and bad news. We are working on a fix for the guild chat, the good news is at this moment it appears to be working partially and the bad news is that it is only partially. Right now if you try to use guild chat you will get a message after loading that should give you an option to either "Retry" or "Cancel/no" if you continue to hit the retry button it will eventually load. As soon as a permanent fix for this issue is made, I will make sure to post it and let you all know.</span></span></p><p><span style="font-size: 9.5pt; color: #000000; font-family: Verdana;"><span style="color: #ffffff;">If you have any other questions please feel free to ask</span></span></p><span style="color: #000000; font-family: Verdana;"><span style="color: #ffffff;"><font face="Verdana" color="#000000"><font color="#ffffff"><font face="Verdana" color="#000000"><font color="#ffffff"></font></font></font></font></span><font face="Verdana" color="#000000"><font color="#ffffff"><font face="Verdana" color="#000000"></font></font></font></span><font face="Verdana" color="#000000"><font color="#ffffff"></font></font></span><font face="Verdana" color="#000000"></font></span></p>

[Perrigrin]

<p><cite>Dougdoug wrote:</cite></p><blockquote><p><span style="font-size: 9.5pt; color: #000000; font-family: Verdana;"><span style="color: #ffffff;"><p><span style="font-size: 9.5pt; color: #000000; font-family: Verdana;"><span style="color: #ffffff;">Hi all,</span></span></p><p><span style="font-size: 9.5pt; color: #000000; font-family: Verdana;"><span style="color: #ffffff;">I have good and bad news. We are working on a fix for the guild chat, the good news is at this moment it appears to be working partially and the bad news is that it is only partially. Right now if you try to use guild chat you will get a message after loading that should give you an option to either "Retry" or "Cancel/no" if you continue to hit the retry button it will eventually load. As soon as a permanent fix for this issue is made, I will make sure to post it and let you all know.</span></span></p><p><span style="font-size: 9.5pt; color: #000000; font-family: Verdana;"><span style="color: #ffffff;">If you have any other questions please feel free to ask</span></span></p><span style="color: #000000; font-family: Verdana;"><span style="color: #ffffff;"></span></span></span><span style="color: #000000; font-family: Verdana;"></span></span></p></blockquote><p>Thank you!</p>

[Dougdoug]

<p><span style="font-size: 9pt; color: #000000; font-family: Verdana;"><p style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span><span style="font-size: 9pt; color: #ffffff; font-family: Verdana;">You are most certainly welcome.</span></span></p><p style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span><span style="color: #ffffff;"> </span></span></p><p style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="font-size: 9pt; font-family: Verdana;"><span style="color: #ffffff;">Also I noticed that the default chat font can cause error messages when you attempt to type in the guild chat. To avoid this problem, just go to the guild chat options and adjust your font to something else and you should not receive this error. </span></span></p><p style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #ffffff;"> </span></p></span></p><p style="margin: 0in 0in 0pt; mso-margin-top-alt: auto; mso-margin-bottom-alt: auto;"><span style="color: #ffffff;"> </span></p>

[Dougdoug]

<p style="margin: 0in 0in 0pt;"><span style="font-size: small;"><span style="color: #ffffff;"><span style="font-family: Times New Roman;">FYI I am aware of the guild chat not going through. Meaning you can load the guild chat but when you type, nothing happens. I believe this is caused due to a fix going in for the guild chat, once the guild chat is up and running again I will be sure to post. <img src="/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" /></span></span></span></p>

[Dougdoug]

<p><span style="font-family: Times New Roman;"><p style="margin: 0in 0in 0pt;"><span style="color: #000000;"><span style="font-size: small; color: #ffffff; font-family: times new roman,times;">Good news! The guild chat fix is in, online and working. So go a head and chat with your guild members to your hearts content. </span></span></p><p style="margin: 0in 0in 0pt;"><span style="color: #000000;"><span style="font-size: small; color: #ffffff; font-family: times new roman,times;"> </span></span></p><p style="margin: 0in 0in 0pt;"><span style="color: #000000;"><span style="font-size: small; color: #ffffff; font-family: times new roman,times;">Please let me know if you encounter any new issues, hopeful that will be 0! <img src="/eq2/images/smilies/e8a506dc4ad763aca51bec4ca7dc8560.gif" border="0" /></span></span></p><font face="Times New Roman"><p><span style="font-size: small; font-family: times new roman,times;"><p><p style="margin: 0in 0in 0pt;"> </p></p></span></p></font></span></p><p><p style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: times new roman,times;"> </span></p></p><p style="margin: 0in 0in 0pt;"><span style="font-size: small; font-family: times new roman,times;"> </span></p>

[Silvarae]

<p><span style="color: #800000;">still getting 303 fatal error cant connect to server (possible proxy/ NAT network error) now we do run behind a proxy server but it goes through port 80. what port is the chat server trying to go through? does your chat server not allow connections from behind a proxy server? any help would be gladly appreciated.</span></p>

[Lowell_high]

<p>Tried with FF and IE, still cant get in - Fatal Error.</p>

[Barx]

<p><cite>Jubilee@Nagafen wrote:</cite></p><blockquote><p>Tried with FF and IE, still cant get in - Fatal Error.</p></blockquote><p>They know. They are abandoning the old system and are writing an entire new chat-with-guild system.</p>

[Razieel]

<p>Anyone else having issues with guild chat AGAIN??</p>

[Barx]

<p><cite>Razieel wrote:</cite></p><blockquote><p>Anyone else having issues with guild chat AGAIN??</p></blockquote><p>See my previous post. Until they have a new system, the old one is going to be broken for just about everybody.</p>

[DarkViper]

<p>There's an outage at the moment, we have a team looking at it and should have it back up shortly.</p>

[Razieel]

<p><cite>Barx@Antonia Bayle wrote:</cite></p><blockquote><p><cite>Razieel wrote:</cite></p><blockquote><p>Anyone else having issues with guild chat AGAIN??</p></blockquote><p>See my previous post. Until they have a new system, the old one is going to be broken for just about everybody.</p></blockquote><p>Nope can't read</p><p>Anyhoo Thanks Dark</p>

[Razieel]

<p>Nice job yall got it back up and running pretty quickly I am impressed</p>