Launchpad Login page problems

[Lionel]

Firstly im going to say sorry for not posting any of the information that the first post tells you to, but i seemed to have some problems trying to actualy get it... but here's what the problem is.I have been playing eq2 for an extremely long time, and have just moved to southbank university. They allow all students to use there internet system, however they use proxy settings.<p>I can start up eq2 launcher, and the launcher even downloaded a few updates before it went through the first two "do you accept" screens, untill i get to the screen to input my station username and password, and upon entering them a message box appears saying.</p><p>"Network error. The server is not responding, please check your connections and try again."</p><p>The internet is working on this computer, because thats where im typing it from right now... the only thing i can think of is the proxy settings.</p><p>So can i somehow configure eq2 to use my proxy settings to allow me to use eq2?</p><p>As i have said, i've been playing this game for a very long time, and wish to continue to do so, but if I am unable to do this i will sadly have to cancel my subscription.</p>

[TSR-DanielH]

It sounds like the router used in your dorm is blocking port 7000 and preventing the launchpad from connecting.  You'll need to request that they open the port so that you can play.  Sadly, I remember how reluctant they are to do so from my time in college.Here is the specific information on configuring the ports, though:EverQuest II LaunchPad and Patch Servers A TCP connection is initiated from the LaunchPad client port > 1023 to patch.station.sony.com port 7000. A UDP connection is initiated from the LaunchPad client port > 1023 to sdlaunchpad1.station.sony.com and sdlaunchpad2.station.sony.com port range 3016-3021 and 9700-9703.<p>EverQuest II Patch:A TCP connection is initiated from the EverQuest II client port > 1023 to patch.everquest2.com, abepatch.everquest2.com, laepatch.everquest2.com, or amspatch.everquest2.com at port 7010. Some of the above patchers resolve to multiple IP addresses, so if you have a strict outbound firewalling policy, be sure to check for all IP addresses using a DNS lookup tool.</p><p>EverQuest II Game Client:UDP connections are initiated from the EverQuest II client port >1023 to servers on UDP ports 9100, and UDP ports in the range 32800-33000. Additionally, ICMP messages type 0 (echo reply), 3 (unreachable), 8 (echo request) and 11 (expired) should be permitted bi-directionally between the client PC and the EverQuest II servers.</p><p>EverQuest II Servers Subnets:There are multiple IP addresses for the Patch and LaunchPad clusters, and they may change as the network demands, so check often using a DNS lookup tool if you provide a specific firewall rule for these services. The EverQuest II server IP addresses are currently in these subnets: 64.37.158.*, 199.108.11.*, 199.108.12.*, 199.108.13.*, 199.108.202.*, 199.108.203.*, 195.33.135.* </p>

[Lionel]

Thanks an absolute ton for the quick response, to put it bluntly thought, the information on configuring the ports confuses me... <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />is that what i should give to the tech guys  here at the uni, as in copy what you've posted and give it to them, or would i simply ask them to unblock port 7000 and they'd know what i mean?

[TSR-DanielH]

<cite>Lionel wrote:</cite><blockquote>Thanks an absolute ton for the quick response, to put it bluntly thought, the information on configuring the ports confuses me... <img src="/eq2/images/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />is that what i should give to the tech guys  here at the uni, as in copy what you've posted and give it to them, or would i simply ask them to unblock port 7000 and they'd know what i mean?</blockquote>If you give them all the port information I just gave you then they should know what to do.  Most college housing has competant network admins.  Port 7000 is the blocked port that is preventing the patcher from connecting so telling them to unblock just that port should get you though the launchpad.  I included the other port ranges since they might be blocking other ports as well and  you wouldn't know that until you got past the launchpad.  I'd show them the entire set of ports and see if they can work with you to get them unblocked.

[Lionel]

alrighty, thanks once again, now just to pray that i can bargain with the tech department...

[TSR-TrevorG]

Cookies and/or beer is a good way to get tech support on your side.

[Wingrider01]

<cite>TSR-TrevorG wrote:</cite><blockquote>Cookies and/or beer is a good way to get tech support on your side. </blockquote>As a previous contract sys admin, twinkies, jolt cola, rice krispie treats work a lot better<img src="/smilies/3b63d1616c5dfcf29f8a7a031aaa7cad.gif" border="0" alt="SMILEY" /> (Providing the board approved the change)