Your problem Sony, not ours.

[Dathr]

Well, i've been trying to get in game for 2 full days now with very little luck. I have been able to see the game twice, for about 10 seconds a piece, and then it boots me right back to desktop. This problem is very similar to the problem that people are having with Star Wars Galaxies, in where you get to character select, hit Play and watch it load until it kicks you back to character select, although in this case it crashes to desktop for EQ2. Now I have tried ALL the troubleshooting suggestions on this forum and the Connection forum to no avail. My computer is only 6 months old with very good parts, and can run every other MMO I have (WoW, AoC, Guild Wars and so on) just fine. So I ask you Sony, can you please just fess up to having a problem with your games and attempt to fix it, rather than blaming it on our routers and computers. I have read many posts about people with the same problem, and you telling them it has to be something on their end, while most of them played the game fine X amount of time ago. I played the trial for this about 5 or so months ago with no problems at all, and now I can't even log in game. So please Sony, fix the problem and please stop blaming it on us, because most of our systems and connections work just fine, but yet they can't play your games for ****.

[ganjookie]

 It would be nice if everything worked for everyone.  Works for me, works for a lot of others. What makes the same program on your machine different from mine?Is it because my desk is made of metal, and yours wood?Did SOE send you a different version of the game then I?Could it be the machine itself? I understand it's upsetting when you cannot get in the game and play and have fun. There has to be something going on with your PC or connection to SOE servers that isn't quite right.   Feel free to seek help on the forums here and post some mroe PC and network information.

[Wingrider01]

<cite>Dathrek wrote:</cite><blockquote>Well, i've been trying to get in game for 2 full days now with very little luck. I have been able to see the game twice, for about 10 seconds a piece, and then it boots me right back to desktop. This problem is very similar to the problem that people are having with Star Wars Galaxies, in where you get to character select, hit Play and watch it load until it kicks you back to character select, although in this case it crashes to desktop for EQ2. Now I have tried ALL the troubleshooting suggestions on this forum and the Connection forum to no avail. My computer is only 6 months old with very good parts, and can run every other MMO I have (WoW, AoC, Guild Wars and so on) just fine. So I ask you Sony, can you please just fess up to having a problem with your games and attempt to fix it, rather than blaming it on our routers and computers. I have read many posts about people with the same problem, and you telling them it has to be something on their end, while most of them played the game fine X amount of time ago. I played the trial for this about 5 or so months ago with no problems at all, and now I can't even log in game. So please Sony, fix the problem and please stop blaming it on us, because most of our systems and connections work just fine, but yet they can't play your games for ****.</blockquote>Post your system information  - dxdiag, msinfo, connection details, game works for a lot more people then not. Works on all 5 machines I run at the house and on the laptop I run when I travel. same with Vanguard, SWG, Pirates, WOW. 99.5 percent of the connection and crash issues relate back to end user equipment, software and drivers running on the systems.

[Despak]

<cite>Wingrider01 wrote:</cite><blockquote><cite></cite>Post your system information  - dxdiag, msinfo, connection details, game works for a lot more people then not. Works on all 5 machines I run at the house and on the laptop I run when I travel. same with Vanguard, SWG, Pirates, WOW. 99.5 percent of the connection and crash issues relate back to end user equipment, software and drivers running on the systems.</blockquote>He shouldn't have to.  We all know SoE chose him to download their new "pay and can't play virus" to.  It's so unfair that a huge organisation like SoE keep picking on a select few individuals to be mean to.

[ganjookie]

So unfair SOE, just let this guy play!

[Dathr]

Thank you all for you wonderful tidbits of Sarcasm and overall lax of help with the situation that more than .5% of people are having. Seeing as I played a Trial of this game 6 months ago, on the same system, using the same settings, and using the same connection with absolutely no problems whatsoever for the full 14 days. I ask again, how is it a problem on my end when it worked just fine back then? I have no reason to post my Diag's or anything else, seeing as this problem only exists with SoE games. For an update, I was able to log in and play for a few hours earlier this morning, with little problems, but once I exited or rather got disconnected after that amount of time for no reason, it wouldn't let me back in doing the same thing with disconnecting me while try to enter with my character. I can see where a Packet Loss problem could be the culprit, and that could be on my end, but seeing as all other MMO's and Online games I play work fine even with small amounts of packet loss, why do SOE seem to give you the boot if it even misses 1 packet? I would love to hear all of your sarcastic remarks about this problem, because I really enjoy laughing at idiots who only poke fun at others who are having problems, but please keep them to yourself so I, and others having theses problems, can get real help.

[Wingrider01]

<cite>Dathrek wrote:</cite><blockquote>Thank you all for you wonderful tidbits of Sarcasm and overall lax of help with the situation that more than .5% of people are having. Seeing as I played a Trial of this game 6 months ago, on the same system, using the same settings, and using the same connection with absolutely no problems whatsoever for the full 14 days. I ask again, how is it a problem on my end when it worked just fine back then? I have no reason to post my Diag's or anything else, seeing as this problem only exists with SoE games. For an update, I was able to log in and play for a few hours earlier this morning, with little problems, but once I exited or rather got disconnected after that amount of time for no reason, it wouldn't let me back in doing the same thing with disconnecting me while try to enter with my character. I can see where a Packet Loss problem could be the culprit, and that could be on my end, but seeing as all other MMO's and Online games I play work fine even with small amounts of packet loss, why do SOE seem to give you the boot if it even misses 1 packet? I would love to hear all of your sarcastic remarks about this problem, because I really enjoy laughing at idiots who only poke fun at others who are having problems, but please keep them to yourself so I, and others having theses problems, can get real help.</blockquote><p>My post was not intended as sarcasm, it is difficulte to remote diagnose an issue with a computer when you cannot remote access it, it is impossible to diagnose an issue when there is absolutely no details on the configuration of the hardware, the drivers, what other applications are installed and running on the system, add to the fact that their might be a hardware firewall that is incorrectly configure it adds a complete new facet to the diagnostic proceedures. Something as simple as the fact the CPE equipment is a Dell and it has the dell help desk software installed on it can be the issue. </p><p>So you played 6 months ago fine, great now you are having problems - what occurred over those 6 months that you did not play - did you install any new software, did you checge internet provieders, did you upgrade your router, did you hit a questionable website that had the adobbe flash hack on it and not have updated adobe flash player on your system?  </p><p>With the deign of the internet - just because you can connect to a different website/game and not the soe does not indicate no issues, unless the different applications utilze the exact same data path it is a moot point since the issue may reside on a tier 1-3 backbone router that only handles the traffic from your dmark when you access SOE servers in their colocs and is not accessed when you hit any other games servers. In the most part if you have a connection problem it is transatory and will clear up in 5 minutes to 5 hours depending on how fast the owner of the router realizes there is an issue and starts on correcting it. when you had connection problems, what did the tracert's show? </p><p>The bottom line is the diagnostic data from msinfo, dxdiag, tracerts, router types and configurations, firewall types and configurations are critical to working on the issue, with out them it is a blind shot in the dark to resolve the issue, some times even with them it is a blind shot in the dark to resolve the issue. If it worked earlier and does not work now then the issue is 99.5 percent a connection issue somewhere along your data path from your dmakr to the servers dmark, just becuase you can hit othe sites/games does not indicate an issue on the SOE side at all.</p>

[Josgar]

<p>Note, this is not sarcasm:</p><p>Posting on the forums that it is Sony's problem and not posting any kind of hardware info is useles. Nobody can help you. To me, it means that you don't care actually play, but rather complain about not being able to play. Most problems on the forums are due to driver, hardware, and software problems. If you would like any help, please feel free to post your dxdiag, info about your router, etc.</p><p>It sounds like a connection problem to me. If you would be willing to give that information, people will be able to help you and you will be on your merry way.</p>

[Wingrider01]

<cite>angelaone wrote:</cite><blockquote><p>**vulgarity removed from the quote** </p></blockquote>I would guess that you are playing a trial account (if any at all since your posting account was created today), since your posting status is General - this indicates that you do not have a paid for subscription. If you are having issues, post the information, if you don;t want help from the forums, then drop the dime for the phone call and talk to their support people directly.

[Shareana]

I understand the frustration of not being able to log in and enjoy the game that we all know and love <img src="/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" width="15" height="15" />. However, without giving info suggested in the <a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617" target="_blank"> *** Read before posting ***</a>, it is almost impossible to find a solution. If you do not wish to give the info requested, then perhaps you could try to contact Customer Support themselves.<b><i>Our Technical Support staff is available Monday - Friday, from 10:00am - 7:00pm PST. There are three ways to <span style="color: #ffffff;">contact</span> our Technical Support staff: 1. Live Chat - <a rel="nofollow" href="http://www.station.com/kb" target="_blank">http://www.station.com/kb</a> (Chat Support tab). If you cannot find the answer through the knowledge base, click on the "Chat Support" tab to chat live with a Technical Support Representative. The Live Chat is open Monday to Friday, from 10:00am - 7:00pm PST (7:00am - 7:00pm PST for SWG customers). 2. Email Support - <a rel="nofollow" href="http://www.station.com/kb" target="_blank">http://www.station.com/kb</a> (Email Support tab). If you cannot find the answer through the knowledge base, click on the "Email Support" tab to email a Technical Support Representative. 3. Phone support - Available Monday through Friday from 10:00am - 7:00pm PST, except holidays, at 1-858-537-0898. If you have forgotten your password required to use our email or chat support, and cannot complete the "Forgotten your password" form, please feel free to <span style="color: black;"><span style="color: #ffffff;">contact</span> </span>us via our phone support, and we will assist you from there. </i></b>Good luck!

[Dathr]

SOEBuild=5029LSOEVersionString=2008/8/6 15:47:24<p>EVERQUEST2 CRASH LOG</p><p>================================================== ================================================Un handled exception EXCEPTION_ACCESS_VIOLATION at 0x00A61AE4Application was trying to read from 0x6D6F7A67 Region Begins At: 0x6D6F7000 Region Ends At: 0x6E6F0000 Region Size Is: 0x00FF9000 bytes Memory Protection: PAGE_NOACCESS (00000001) Memory State: MEM_FREE Memory Type: FreeGame Data:</p><p> SOEBuild: SOEBuild=5029L SOEVersionString: SOEVersionString=2008/8/6 15:47:24 Time at crash: Sat Aug 09 10:12:05 2008 Login Server: none Performance: 5 Game Uptime: 32 seconds Game Was Shutting Down: true Position last frame: -415.55, -63.02, 261.24 Zone name: Camping Time in Zone: 1 seconds Previous Zone name: darklight_wood</p><p>Thread Data:</p><p> Primary Thread Id: 4068 Current Thread Id: 6092 Current Thread Priority: 0</p><p>Memory:</p><p> Load: 42% Total physical: 1073741823 Free physical: 1073741823 Total pagefile: 2147483647 Free pagefile: 1073741823 Total virtual: 2147352576 Free virtual: 1674465280</p><p>Memory Manager:</p><p> Allocations: 60376 Bytes Allocated: -348611362 Max Allocations: 102698 Max Bytes Allocated: 220168672 System Memory Allocated (MB): 212 Limit: 1533 Number of Allocate Calls: 133659 Number of Free Calls: 73283</p><p>Registers:</p><p> EAX 0x1F615F22 EBX 0x000017CC ECX 0x00D722B4 EDX 0x0F09A128 ESI 0x0F040A40 EDI 0x6D6F7A5F GS 0x00000000 FS 0x0000003B ES 0x00000023 DS 0x00000023 EBP 0x05E1FE04 ESP 0x05E1FDAC EIP 0x00A61AE4 FLAGS 0x00010297 CS 0x0000001B SS 0x00000023</p><p>FPU Registers:</p><p> CW 0xFFFF027F SW 0xFFFF0120 TW 0xFFFFFFFF</p><p>FPU Rounding Mode: Nearest</p><p>Call Stack:</p><p> 0x00A61AE4: MemoryManager::free+49 0x00980702 in C:Program FilesSonyEverQuest IIEverquest2.exe 0x0098B772 in C:Program FilesSonyEverQuest IIEverquest2.exe 0x0098BD4D in C:Program FilesSonyEverQuest IIEverquest2.exe 0x0098C230 in C:Program FilesSonyEverQuest IIEverquest2.exe 0x00A091D1 in C:Program FilesSonyEverQuest IIEverquest2.exe 0x77DE3833: BaseThreadInitThunk+12 0x77C7A9BD: LdrInitializeThunk+4dEnd of Call Stack</p><p>Stack Scan:</p><p> 0x05E1FDAC: 0x0F09A12C, in ???????? 0x05E1FDB0: 0x0F040A50, in ???????? 0x05E1FDB4: 0x00A6131B, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FDB8: 0x0F040A50, in ???????? 0x05E1FDBC: 0x00000000 0x05E1FDC0: 0x00405A16, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FDC4: 0x0F040A50, in ???????? 0x05E1FDC8: 0x186C7F20, in ???????? 0x05E1FDCC: 0x00429CB9, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FDD0: 0x00000001 0x05E1FDD4: 0x0F0EC9D8, in ???????? 0x05E1FDD8: 0x0F09A128, in ???????? 0x05E1FDDC: 0x00971322, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FDE0: 0x0F0EC9DC, in ???????? 0x05E1FDE4: 0xBB33674D, in ???????? 0x05E1FDE8: 0x0097A781, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FDEC: 0x0F0EC9D8, in ???????? 0x05E1FDF0: 0xEA6B52DC, in ???????? 0x05E1FDF4: 0x0F040A50, in ???????? 0x05E1FDF8: 0x05E1FE20, in ???????? 0x05E1FDFC: 0x00D293D1, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FE00: 0x00000000 0x05E1FE04: 0x05E1FE2C, in ???????? 0x05E1FE08: 0x00980702, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FE0C: 0x0F09A128, in ???????? 0x05E1FE10: 0x0F0EC9D8, in ???????? 0x05E1FE14: 0x0F10A5A0, in ???????? 0x05E1FE18: 0x0F09A110, in ???????? 0x05E1FE1C: 0x0F09A110, in ???????? 0x05E1FE20: 0x05E1FF80, in ???????? 0x05E1FE24: 0x00D297F7, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FE28: 0x00000000 0x05E1FE2C: 0x05E1FE54, in ???????? 0x05E1FE30: 0x0098B772, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FE34: 0x0F09A110, in ???????? 0x05E1FE38: 0x0F10A5A0, in ???????? 0x05E1FE3C: 0xBB33674D, in ???????? 0x05E1FE40: 0x0CF29BA0, in ???????? 0x05E1FE44: 0x0F09A110, in ???????? 0x05E1FE48: 0x0F10A5A0, in ???????? 0x05E1FE4C: 0x0F09A110, in ???????? 0x05E1FE50: 0x00000000 0x05E1FE54: 0x05E1FE78, in ???????? 0x05E1FE58: 0x0098BD4D, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FE5C: 0x0F09A110, in ???????? 0x05E1FE60: 0x05E1FE3C, in ???????? 0x05E1FE64: 0x00000000 0x05E1FE68: 0x0000001D 0x05E1FE6C: 0x0F09A110, in ???????? 0x05E1FE70: 0x00E0244C, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FE74: 0x162F03E0, in ???????? 0x05E1FE78: 0x05E1FF8C, in ???????? 0x05E1FE7C: 0x0098C230, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FE80: 0x0F09A110, in ???????? 0x05E1FE84: 0x0F10A5A0, in ???????? 0x05E1FE88: 0x00000000 0x05E1FE8C: 0x00000000 0x05E1FE90: 0x00000001 0x05E1FE94: 0x00FF6F70, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FE98: 0x00FF6F70, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FE9C: 0x00FF6F71, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FEA0: 0x0F4ABF49, in ???????? 0x05E1FEA4: 0x00000000 0x05E1FEA8: 0x0092BF19, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FEAC: 0x143FAA3E, in ???????? 0x05E1FEB0: 0x00000000 0x05E1FEB4: 0x03DBAA0E, in ???????? 0x05E1FEB8: 0x00000000 0x05E1FEBC: 0x00000000 0x05E1FEC0: 0x0093BD04, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FEC4: 0x0093BD15, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FEC8: 0x00000000 0x05E1FECC: 0x00000040 0x05E1FED0: 0x24D901CC 0x05E1FED4: 0x00000000 0x05E1FED8: 0x0CF3E9C0, in ???????? 0x05E1FEDC: 0x0CF3E9FD, in ???????? 0x05E1FEE0: 0x0CF3EA5C, in ???????? 0x05E1FEE4: 0x00000000 0x05E1FEE8: 0x00000000 0x05E1FEEC: 0x00000000 0x05E1FEF0: 0x0CF35AD0, in ???????? 0x05E1FEF4: 0x0CF35ADD, in ???????? 0x05E1FEF8: 0x0CF35AEC, in ???????? 0x05E1FEFC: 0x00DE44B0, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FF00: 0x00000000 0x05E1FF04: 0x0CF35B10, in ???????? 0x05E1FF08: 0x0CF35B10, in ???????? 0x05E1FF0C: 0x0CF35B2C, in ???????? 0x05E1FF10: 0x00000000 0x05E1FF14: 0x0092BF19, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FF18: 0x03DBAA0E, in ???????? 0x05E1FF1C: 0x00000001 0x05E1FF20: 0x00DE5558, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FF24: 0x05E1FF29, in ???????? 0x05E1FF28: 0x00000000 0x05E1FF2C: 0x64003000 0x05E1FF30: 0xDBAA0E10 0x05E1FF34: 0xDBAA0E03 0x05E1FF38: 0x1D38BF03 0x05E1FF3C: 0x00000003 0x05E1FF40: 0x00000000 0x05E1FF44: 0x00000000 0x05E1FF48: 0x00000000 0x05E1FF4C: 0x0000E092 0x05E1FF50: 0x031D369B, in ???????? 0x05E1FF54: 0x10640030, in ???????? 0x05E1FF58: 0x00E0244C, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FF5C: 0x00001282 0x05E1FF60: 0x031D38BF, in ???????? 0x05E1FF64: 0x00000224 0x05E1FF68: 0x0000E092 0x05E1FF6C: 0x00000000 0x05E1FF70: 0xFFF9D4AB 0x05E1FF74: 0x04000000, in ???????? 0x05E1FF78: 0x162F03E0, in ???????? 0x05E1FF7C: 0x0000E092 0x05E1FF80: 0x05E1FFDC, in ???????? 0x05E1FF84: 0x00D2A3EC, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FF88: 0x00000004 0x05E1FF8C: 0x05E1FFA0, in ???????? 0x05E1FF90: 0x00A091D1, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FF94: 0x00000001 0x05E1FF98: 0x00000000 0x05E1FF9C: 0x00000001 0x05E1FFA0: 0x05E1FFAC, in ???????? 0x05E1FFA4: 0x77DE3833, in C:Windowssystem32kernel32.dll 0x05E1FFA8: 0x00000001 0x05E1FFAC: 0x05E1FFEC, in ???????? 0x05E1FFB0: 0x77C7A9BD, in C:Windowssystem32ntdll.dll 0x05E1FFB4: 0x00000001 0x05E1FFB8: 0x05E1551F, in ???????? 0x05E1FFBC: 0x00000000 0x05E1FFC0: 0x00000000 0x05E1FFC4: 0x00000001 0x05E1FFC8: 0xC0000005 0x05E1FFCC: 0x77E35984, in C:Windowssystem32kernel32.dll 0x05E1FFD0: 0x77E35984, in C:Windowssystem32kernel32.dll 0x05E1FFD4: 0x05E1FFB8, in ???????? 0x05E1FFD8: 0x05E1F9CC, in ???????? 0x05E1FFDC: 0xFFFFFFFF, in ???????? 0x05E1FFE0: 0x77C48BF2, in C:Windowssystem32ntdll.dll 0x05E1FFE4: 0x77C85BFB, in C:Windowssystem32ntdll.dll 0x05E1FFE8: 0x00000000 0x05E1FFEC: 0x00000000 0x05E1FFF0: 0x00000000 0x05E1FFF4: 0x00A091BA, in C:Program FilesSonyEverQuest IIEverquest2.exe 0x05E1FFF8: 0x00000001 0x05E1FFFC: 0x00000000 0x05E20000: Invalid stack data: Can't be readEnd of Stack Scan</p><p>Copy of platformstats.txt</p><p>END OF LOG</p>

[Dathr]

To be perfectly exact with my problem, after getting to the character select screen (Yes this is the Trial version) I hit play, and it starts loading the files, but once it gets to Creating Zone, Loading Zone resources, Finding Entities, Loading Entities, and everything beyond that it will randomly freeze on one of those loads and dump me straight to desktop. Also while loading from zone to zone, since it loads the same things for the other zones, it will drop me as well(Considering I can manage to stay logged in for more than 15-20 seconds.)

[Wingrider01]

<cite>Dathrek wrote:</cite><blockquote>To be perfectly exact with my problem, after getting to the character select screen (Yes this is the Trial version) I hit play, and it starts loading the files, but once it gets to Creating Zone, Loading Zone resources, Finding Entities, Loading Entities, and everything beyond that it will randomly freeze on one of those loads and dump me straight to desktop. Also while loading from zone to zone, since it loads the same things for the other zones, it will drop me as well(Considering I can manage to stay logged in for more than 15-20 seconds.)</blockquote><p>Looks like a driver issue - can you post the information requested here also please</p><p><a href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=353617#4008286" rel="nofollow" target="_blank">http://forums.station.sony.com/eq2/...=353617#4008286</a></p><p>Follow the instructions closely, not everything from teh MSInfo and DXDiag are needed and the instructions document what is needed and how to post it.</p>

[Tryk]

I've been having the same problem and nothing I've tried has worked either. Sony definitely broke their game...again.

[ashen1973]

<cite>Mytchill wrote:</cite><blockquote>I've been having the same problem and nothing I've tried has worked either. Sony definitely broke their game...again.</blockquote><p>Let me add myself to the list of others who manage to play this game just fine and have done on around 8 different systems over the last 3 years, so to me, the game isnt broke.</p><p>now to try and help a little</p><p>Are you playing the trial to?</p><p>If so, what trial (i.e is it the play the fae trial or whatever, im not up-to-date on what trials are available at the moment)</p><p>What zone is the character you are trying to play currently in?</p><p>What zone where you trying to enter when the game first crashed?</p><p>If you create a new character, can you get ingame then?</p><p>I ask these questions as some of the trials only allow you access to certain zones.</p><p>it is possible that you tried to enter a zone you dont have access to.</p><p>this may be a bit of a bad way to deal with limited access, but , you are getting the game for free after-all, so not much room for complaint there.</p>

[Tryk]

<p>I'm not playing the trial. I've been playing this game for a little over three years. I have the full version of the game. I've been working with tech support the best I can, but...I've done everything they told me to and everything else I can think of and still having the same problem.</p><p>I was able to get on for about two minutes yesterday..had just enough time to take my toon from Freeport to Wailing Caves and kill a Q...then I crashed to desktop.</p><p>I've been playing on Nagafen a lot lately, so I dunno...usually my toons are in East Freeport or Gorowyn...</p><p>I'm gonna try the new character thing, see if that helps...</p><p> and it didn't. Barely got through Loading Zone Entities that time.</p>

[TSR-TrevorG]

Are you using a router, or just a modem?Are either of the devices terribly old? Outdated firmware can cause connection issues as well.

[Tryk]

<p>Just the modem now. Been using just the modem for a couple months now. Never had a problem. And it's the modem the cable company gave me when I got their phone service. </p><p>I've already called my ISP and they're not having any issues and every other game that I play that requires the internet works just fine.</p>

[Dathr]

Im playing the Rise of the Kunark Trial, and it's every zone even trying new characters. As to the fact im getting the game for free, that is nice and all that for 14 days I can play for 3-4 of those days, but i'm not really "Trying" the game when I can't even log in.

[Dathr]

------------------System Information------------------Time of this report: 8/11/2008, 00:07:19 Machine name: DESTRUCTO-PC Operating System: Windows Vista™ Home Premium (6.0, Build 6000) (6000.vista_gdr.071023-1545) Language: English (Regional Setting: English)System Manufacturer: Dell Inc. System Model: Dell XPS710 BIOS: Phoenix ROM BIOS PLUS Version 1.10 1.4.1 Processor: Intel(R) Core(TM)2 CPU 6420 @ 2.13GHz (2 CPUs), ~2.1GHz Memory: 2044MB RAM Page File: 1200MB used, 3105MB available Windows Dir: C:Windows DirectX Version: DirectX 10DX Setup Parameters: Not found DxDiag Version: 6.00.6000.16386 32bit Unicode------------DxDiag Notes------------ Display Tab 1: No problems found. Display Tab 2: No problems found. Sound Tab 1: No problems found. Sound Tab 2: No problems found. Input Tab: No problems found.--------------------DirectX Debug Levels--------------------Direct3D: 0/4 (retail)DirectDraw: 0/4 (retail)DirectInput: 0/5 (retail)DirectMusic: 0/5 (retail)DirectPlay: 0/9 (retail)DirectSound: 0/5 (retail)DirectShow: 0/6 (retail)---------------Display Devices--------------- Card name: NVIDIA GeForce 8600 GTS Manufacturer: NVIDIA Chip type: GeForce 8600 GTS DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_0400&SUBSYS_043810DE&REV_A1 Display Memory: 1012 MB Dedicated Memory: 245 MB Shared Memory: 766 MB Current Mode: 1440 x 900 (32 bit) (75Hz) Monitor: SyncMaster 940BW/199BW/941BW, SyncMaster Magic CX915BW(Digital) Driver Name: nvd3dum.dll,nvwgf2um.dll Driver Version: 7.15.0011.7519 (English) DDI Version: 9ExDriver Attributes: Final Retail Driver Date/Size: 5/16/2008 14:01:00, 5689344 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-4740-11CF-316E-332401C2CA35} Vendor ID: 0x10DE Device ID: 0x0400 SubSys ID: 0x043810DE Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled Card name: NVIDIA GeForce 8600 GTS Manufacturer: NVIDIA Chip type: GeForce 8600 GTS DAC type: Integrated RAMDAC Device Key: EnumPCIVEN_10DE&DEV_0400&SUBSYS_043810DE&REV_A1 Display Memory: 1012 MB Dedicated Memory: 245 MB Shared Memory: 766 MB Current Mode: 1360 x 768 (32 bit) (75Hz) Monitor: Generic PnP Monitor Driver Name: nvd3dum.dll,nvwgf2um.dll Driver Version: 7.15.0011.7519 (English) DDI Version: 9ExDriver Attributes: Final Retail Driver Date/Size: 5/16/2008 14:01:00, 5689344 bytes WHQL Logo'd: Yes WHQL Date Stamp: Device Identifier: {D7B71E3E-4740-11CF-316E-332401C2CA35} Vendor ID: 0x10DE Device ID: 0x0400 SubSys ID: 0x043810DE Revision ID: 0x00A1 Revision ID: 0x00A1 Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C ModeVC1_B ModeWMV9_B ModeVC1_A ModeWMV9_A Deinterlace Caps: {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {6CB69578-7617-4637-91E5-1C02DB810285}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= {B338D50D-A64A-4790-AC01-475B64252A78}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps= DDraw Status: Enabled D3D Status: Enabled AGP Status: Enabled

[Dathr]

-------------Sound Devices-------------            Description: Speakers / Headphones (SigmaTel High Definition Audio CODEC) Default Sound Playback: Yes Default Voice Playback: Yes            Hardware ID: HDAUDIOFUNC_01&VEN_8384&DEV_7618&SUBSYS_10280207&REV_1002        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: stwrt.sys         Driver Version: 6.10.5343.0001 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 2/7/2007 22:16:26, 647680 bytes            Other Files:         Driver Provider: SigmaTel         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No            Description: Digital Output Device (S/PDIF) (SigmaTel High Definition Audio CODEC) Default Sound Playback: No Default Voice Playback: No            Hardware ID: HDAUDIOFUNC_01&VEN_8384&DEV_7618&SUBSYS_10280207&REV_1002        Manufacturer ID: 1             Product ID: 100                   Type: WDM            Driver Name: stwrt.sys         Driver Version: 6.10.5343.0001 (English)      Driver Attributes: Final Retail            WHQL Logo'd: Yes          Date and Size: 2/7/2007 22:16:26, 647680 bytes            Other Files:         Driver Provider: SigmaTel         HW Accel Level: Basic              Cap Flags: 0xF1F    Min/Max Sample Rate: 100, 200000Static/Strm HW Mix Bufs: 1, 0 Static/Strm HW 3D Bufs: 0, 0              HW Memory: 0       Voice Management: No EAX(tm) 2.0 Listen/Src: No, No   I3DL2(tm) Listen/Src: No, NoSensaura(tm) ZoomFX(tm): No---------------------Sound Capture Devices---------------------            Description: Microphone (SigmaTel High Definition Audio CODEC)  Default Sound Capture: Yes  Default Voice Capture: Yes            Driver Name: stwrt.sys         Driver Version: 6.10.5343.0001 (English)      Driver Attributes: Final Retail          Date and Size: 2/7/2007 22:16:26, 647680 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF            Description: Line In (SigmaTel High Definition Audio CODEC)  Default Sound Capture: No  Default Voice Capture: No            Driver Name: stwrt.sys         Driver Version: 6.10.5343.0001 (English)      Driver Attributes: Final Retail          Date and Size: 2/7/2007 22:16:26, 647680 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF            Description: Rear Mic (SigmaTel High Definition Audio CODEC)  Default Sound Capture: No  Default Voice Capture: No            Driver Name: stwrt.sys         Driver Version: 6.10.5343.0001 (English)      Driver Attributes: Final Retail          Date and Size: 2/7/2007 22:16:26, 647680 bytes              Cap Flags: 0x1           Format Flags: 0xFFFFF-------------------DirectInput Devices-------------------      Device Name: Mouse         Attached: 1    Controller ID: n/aVendor/Product ID: n/a        FF Driver: n/a      Device Name: Keyboard         Attached: 1    Controller ID: n/aVendor/Product ID: n/a        FF Driver: n/a      Device Name: USB Gaming Mouse         Attached: 1    Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC041        FF Driver: n/a      Device Name: USB Gaming Mouse         Attached: 1    Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC041        FF Driver: n/a      Device Name: Logitech Gaming Keyboard         Attached: 1    Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC221        FF Driver: n/a      Device Name: Logitech Gaming Keyboard         Attached: 1    Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC221        FF Driver: n/a      Device Name: G15 Keyboard         Attached: 1    Controller ID: 0x0Vendor/Product ID: 0x046D, 0xC222        FF Driver: n/aPoll w/ Interrupt: No-----------USB Devices-----------+ USB Root Hub| Vendor/Product ID: 0x10DE, 0x036C| Matching Device ID: usbroot_hub| Service: usbhub| Driver: usbhub.sys, 11/14/2007 04:01:33, 193536 bytes| Driver: usbd.sys, 11/14/2007 04:01:33, 5888 bytes| +-+ Generic USB Hub| | Vendor/Product ID: 0x046D, 0xC223| | Location: Port_#0004.Hub_#0001| | Matching Device ID: usbclass_09| | Service: usbhub| | Driver: usbhub.sys, 11/14/2007 04:01:33, 193536 bytes| | | +-+ USB Human Interface Device| | | Vendor/Product ID: 0x046D, 0xC222| | | Location: Port_#0004.Hub_#0003| | | Matching Device ID: usbclass_03| | | Service: HidUsb| | | Driver: hidusb.sys, 7/13/2007 14:02:21, 12288 bytes| | | Driver: hidclass.sys, 7/13/2007 14:02:21, 38912 bytes| | | Driver: hidparse.sys, 7/13/2007 14:02:21, 25472 bytes| | | | | +-+ HID-compliant device| | | | Vendor/Product ID: 0x046D, 0xC222| | | | Matching Device ID: hid_device| | | | | | +-+ HID Keyboard Device| | | | Vendor/Product ID: 0x046D, 0xC222| | | | Matching Device ID: hid_device_system_keyboard| | | | Service: kbdhid| | | | Driver: kbdhid.sys, 2/13/2008 04:11:55, 15872 bytes| | | | Driver: kbdclass.sys, 2/13/2008 04:11:55, 35384 bytes----------------Gameport Devices----------------------------PS/2 Devices------------+ HID Keyboard Device| Vendor/Product ID: 0x046D, 0xC221| Matching Device ID: hid_device_system_keyboard| Service: kbdhid| Driver: kbdhid.sys, 2/13/2008 04:11:55, 15872 bytes| Driver: kbdclass.sys, 2/13/2008 04:11:55, 35384 bytes| + Terminal Server Keyboard Driver| Matching Device ID: rootrdp_kbd| Upper Filters: kbdclass| Service: TermDD| Driver: i8042prt.sys, 2/13/2008 04:11:55, 54784 bytes| Driver: kbdclass.sys, 2/13/2008 04:11:55, 35384 bytes| + Logitech HID-compliant G5 Laser Mouse| Vendor/Product ID: 0x046D, 0xC041| Matching Device ID: hidvid_046d&pid_c041&mi_00| Upper Filters: LMouFilt| Lower Filters: LHidFilt| Service: mouhid| Driver: LHidFilt.Sys, 2/29/2008 03:13:16, 35344 bytes| Driver: LMouFilt.Sys, 2/29/2008 03:13:24, 36880 bytes| Driver: KHALMNPR.Exe, 2/29/2008 03:12:38, 76304 bytes| Driver: WdfCoInstaller01005.dll, 6/22/2007 12:34:02, 1419232 bytes| Driver: mouhid.sys, 2/13/2008 04:11:55, 15872 bytes| Driver: mouclass.sys, 2/13/2008 04:11:55, 34360 bytes| + Terminal Server Mouse Driver| Matching Device ID: rootrdp_mou| Upper Filters: mouclass| Service: TermDD| Driver: termdd.sys, 7/13/2007 14:00:52, 50792 bytes| Driver: sermouse.sys, 2/13/2008 04:11:55, 19968 bytes| Driver: mouclass.sys, 2/13/2008 04:11:55, 34360 bytes------------------------Disk & DVD/CD-ROM Drives------------------------      Drive: C: Free Space: 40.7 GBTotal Space: 228.1 GBFile System: NTFS      Model: ST325082 0AS SCSI Disk Device      Drive: D: Free Space: 6.6 GBTotal Space: 10.2 GBFile System: NTFS      Model: ST325082 0AS SCSI Disk Device      Drive: E:      Model: TSSTcorp DVD-ROM TS-H353B SCSI CdRom Device     Driver: c:windowssystem32driverscdrom.sys, 6.00.6000.16386 (English), 11/2/2006 01:51:44, 67072 bytes      Drive: F:      Model: HL-DT-ST DVD+-RW GSA-H31N SCSI CdRom Device     Driver: c:windowssystem32driverscdrom.sys, 6.00.6000.16386 (English), 11/2/2006 01:51:44, 67072 bytes

[TSR-TrevorG]

Dathrek,Your PC specs look fine from what I can tell so far.  Everything is up to date.Are you connecting right to your modem or with a router or wireless setup? Power-cycling your router/modem to reset ports can help out quite a bit in circumstances like the one you are currently in.

[Tryk]

I wonder if that's my issue too. Haven't power cycled the modem in quite some time. Tried the test server and that didnt' work either.

[TSR-TrevorG]

I wouldnt even try the test server until we can get the live servers going.What model and firmware version are you using?

[Wingrider01]

<cite>TSR-TrevorG wrote:</cite><blockquote>Dathrek,Your PC specs look fine from what I can tell so far.  Everything is up to date.Are you connecting right to your modem or with a router or wireless setup? Power-cycling your router/modem to reset ports can help out quite a bit in circumstances like the one you are currently in.</blockquote>'The sound drivers maybe the issue, the early retail drops of the SigmaTel HD Audio drivers had problems that could cause program crash or BSOD's. In the case of the built in chips the MB manufacturers sometimes posted the fixed drivers, or if he is lucky one of the reference drivers would work.

[TSR-TrevorG]

Is that only with the SigmaTel HD Audio drivers? I am afraid I am not as familiar with them as you. <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" />

[Tryk]

I have no idea.

[TSR-TrevorG]

So after a little reading it seems the Wingrider, of course, is correct on the audio device causing issues.  I was able to find a more current version of the one you have now.  PLease download this, install and reboot.  Let us know how it works.<a href="http://www.versiontracker.com/dyn/moreinfo/win/138617" target="_blank" rel="nofollow">http://www.versiontracker.com/dyn/m...info/win/138617</a>

[TSR-TrevorG]

So after a little reading it seems the Wingrider, of course, is correct on the audio device causing issues.  I was able to find a more current version of the one you have now.  PLease download this, install and reboot.  Let us know how it works.<a href="http://www.versiontracker.com/dyn/moreinfo/win/138617" target="_blank" rel="nofollow">http://www.versiontracker.com/dyn/m...info/win/138617</a>

[Dathr]

The drivers you posted were not for my PC, but I did find the correct drivers and installed them with no luck. I also do not have my router connected at the moment, and have been running my PC with no Startup items except for Norton, which i've also tried turning off and trying the game with no luck.

[Wingrider01]

<cite>TSR-TrevorG wrote:</cite><blockquote>Is that only with the SigmaTel HD Audio drivers? I am afraid I am not as familiar with them as you. <img src="/eq2/images/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></blockquote>SigmaTel had a lot of issues, Creative Labs I think finally worked the majority of them out with the lastest drop of their Vista drivers. If I am remembering my dates right the SigmaTel drivers he is running are actually Xp drivers going by the date. Some of the new XP drivers will function correctly under Vista - just a word of caution, it is a try and your own risk. have had pretty good luck with the SoundMax chipset and drivers. Been building some media center systems with them and have had very few sound related crashes

[Wingrider01]

<cite>Dathrek wrote:</cite><blockquote>The drivers you posted were not for my PC, but I did find the correct drivers and installed them with no luck. I also do not have my router connected at the moment, and have been running my PC with no Startup items except for Norton, which i've also tried turning off and trying the game with no luck.</blockquote>Do you have the Dell call home software installed?

[Dathr]

I don't believe I have that program at all, searched for it and couldn't find anything close to that name. I am leaning towards the sound being a culprit, because during the loading screen most of the time the music changes and usually I drop exactly when the music changes. Even with the new drivers it does the same, so I'm at a loss at what to try since EQ2 doesn't have the option to Disable sound.

[Wingrider01]

<cite>Dathrek wrote:</cite><blockquote>I don't believe I have that program at all, searched for it and couldn't find anything close to that name. I am leaning towards the sound being a culprit, because during the loading screen most of the time the music changes and usually I drop exactly when the music changes. Even with the new drivers it does the same, so I'm at a loss at what to try since EQ2 doesn't have the option to Disable sound.</blockquote><p>If you are knowledgeable you can disable the sound card in the device manager.</p><p>Dell call home is what I call it (at least on forums and in mixed company - other then that I call it a lot of other things), it is the auto fix application that dell loads on all their new pc's that causes problems with a lot of games</p>

[Dathr]

Well thanks for taking the time to help me out, but my trial is nearly up, and seeing as turning my sound completely off isn't really an option, since im usually listening to music im just going to give up.

[Wingrider01]

<cite>Dathrek wrote:</cite><blockquote>Well thanks for taking the time to help me out, but my trial is nearly up, and seeing as turning my sound completely off isn't really an option, since im usually listening to music im just going to give up. </blockquote>where you listening to it at the same time you where loading? If try it without doing it.

[Plane]

a number of months ago i bought this game for a friend and it work... when she had her laptop at my house. didnt let her log in her place so i persume it was an issue with her router at fauilt (i tryed port fowarding and many other things). but what i found really bad is after wasting real cash on this game for a friend and posting all details on the tech support forum they couldnt even be bothered posting a responce even if its to say they dont know or conferming its probley the router. 0 marks for coustomer service. they'd rather ignore the customers with the problems that they cant be bothered fixing.

[TSR-TrevorG]

<cite>Plain@Venekor wrote:</cite><blockquote>a number of months ago i bought this game for a friend and it work... when she had her laptop at my house. didnt let her log in her place so i persume it was an issue with her router at fauilt (i tryed port fowarding and many other things). but what i found really bad is after wasting real cash on this game for a friend and posting all details on the tech support forum they couldnt even be bothered posting a responce even if its to say they dont know or conferming its probley the router. 0 marks for coustomer service. they'd rather ignore the customers with the problems that they cant be bothered fixing.</blockquote>Thanks for your input.

[Elorah]

Plain, I tried to help you with that issue back in April....  If it didnt work, perhaps you could have posted back at that time and maybe others or myself could have helpd more.....The forums are a great way to get help from other players as well, however to gain the assistance of the TSR's, the best possible way would be to contact them directly (not on the forums).  It is quite tough to diagnose computer issues without being there in person...

[rawsom]

I have a very different view about all this customer support people are having trouble with. Have any of you who do have problems tried to contact Sony's support directly? It is under HELP-button at right corner of your screen when viewing this page. From there, select everquest 2 and continue as logical. Eventually you'll arrrive at a place where you can mail them, _live chat_ with them and there are FAQ's also. I suppose some have checked that up but still have problems. Anyway, in my experience most don't bother to ask for help direcrtly.I did get help from there, from two different people. Fix of a problem led to another problem and so on. Eventually, after two days, everything worked fine. I even got a discount because my credit card didn't work as it should have. They also sent a patch personally, to my account.Its just that you propably have to follow a standard procedure before you get real help, if sending regular bunch of info hasn't helpt in the past. If you can take it, you propably get help. I did.

[Necroluvin]

ummmm..funny b/c i am having the same problem as Dathrek. I talked to sony and i did everything they told me to do, and it still doesnt work. They said that they had one more thing that they could try, and it didnt work....and i have a system that is only 4 weeks old, and it has very very good parts in it (i play Vanguard: Saga of Heroes on MAX settings and still get 40-50FPS)