Misfit21ca
08-06-2008, 01:32 AM
***after no response in connection support, and Failed Livechat support; I suppose I'll try here.Even a tongue lashing for spamming the support boards is better than silence.***<span class="postbody">As a returning player, I have been playing fine for the free retrial time. No problems logging in during Legacy promotion.I purchased a subscription today and tried to log in a little later in the evening.Patcher runs fine, patches up, play button becomes available.I click play and after a few seconds the screen turns black, as it always has, with the EQ2 mouse pointer in the screen.And then after just a few seconds the program closes and dumps me at desktop.slightly disheartening /winkany ideas?</span><span class="postbody">It's been three buisness days with no CS response to my thread in Connection Support .I assumed the problem i am experiencing is a Connection issue and posted in Connection Support becuase I cannot stay connected to the game during initilization. I suppose I missunderstood in my thought process and maybe this is more in tune with this (Performance Support) forum. If this is not the place to recieve help with EVERQUEST2 not functioning, please tell me where to go for <u>real</u> support.to review.When I click on the EVERQUEST2 icon to fire up the game, the game loads the patcher, and patches up as always.When done patching the PLAY button becomes available.When I click the PLAY button there is a short pause, then the screen goes BLACK as it always has.The EVERQUEST2 mouse pointer is displayed on the black screen, for a few seconds.AND THEN the game crashes to desktop. I never make it to the next screen after clicking PLAY.I never recieve a crash message.IMPORTANT NOTES: 1) I played <u>fine</u> during the <u>entire</u> Legacy promotion. As a returning player I played for free during the Legacy promotional period. The game ran fine during this entire time. 2) I subscribed to the game, the same day that the game was patched for the new VOICE CHAT FUNCTION. 3) After subscribing to EVERQUEST2 (with 2 accounts!) and patching up, I have NEVER been able to log in. The game, which ran fine, up to the point of: A) Subscribing B) Patching the VOICE CHAT FUNCTIONafter which the game functioned again.so do i think its a router problem? noa firewall problem? noan antivirus problem? noet cetra.Tonight, I connected to Live chat, and spoke with TSR Nick M.chat as follows.--------------------------------------------Hi, my name is TSR Nick M.. One moment please, while I read your question.TSR Nick M.: Let's begin by checking your system specs:For Windows Vista users:Click on Start, then type in dxdiag in the search bar at the bottom of the start menu, and hit enter. That will bring up your Direct X Diagnostic Tool. Please respond with the following information listed on the SYSTEM TAB:1. Operating System2. Processor3. Memory4. Page file5. DirectX VersionFor all other versions of Windows:Please Click on START, RUN, and in the blank field type DXDIAG and click OK. That will bring up your Direct X Diagnostic Tool. Please respond with the following information listed on the SYSTEM TAB:1. Operating System2. Processor3. Memory4. Page file5. DirectX Version Joshua: ------------------System Information------------------Time of this report: 8/5/2008, 21:13:18 Machine name: ********* Operating System: Windows XP Home Edition (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp2_gdr.070227-2254) Language: English (Regional Setting: English)System Manufacturer: Gateway System Model: 700GR BIOS: Default System BIOS Processor: Intel(R) Pentium(R) 4 CPU 3.40GHz (2 CPUs) Memory: 3054MB RAM Page File: 480MB used, 4465MB available Windows Dir: C:WINDOWS DirectX Version: DirectX 9.0c (4.09.0000.0904)DX Setup Parameters: Not found DxDiag Version: 5.03.2600.2180 32bit Unicode Joshua: good evening and thank you for responding btw =)TSR Nick M.: Please click on the Display Tab. Please respond with the following Information listed on the DISPLAY TAB:Device:1. Name2. Approx. Total MemoryDrivers:3. Version (i.e. Version: X.XX.XX.XXXX.)Direct X Features:4. Are all features enabled? If not, which ones are not enabled? Joshua: all enabled. Joshua: ---------------Display Devices--------------- Card name: RADEON X800 Series Manufacturer: ATI Technologies Inc. Chip type: ATI Radeon Graphics Processor (0x554D) DAC type: Internal DAC(400MHz) Device Key: EnumPCIVEN_1002&DEV_554D&SUBSYS_03021002&REV_00 Display Memory: 256.0 MB Current Mode: 1280 x 960 (32 bit) (60Hz) Monitor: Default Monitor Monitor Max Res: Driver Name: ati2dvag.dll Driver Version: 6.14.0010.6822 (English) DDI Version: 9 (or higher)Driver Attributes: Final Retail Driver Date/Size: 6/2/2008 23:21:06, 306688 bytes WHQL Logo'd: Yes WHQL Date Stamp: n/a VDD: n/a Mini VDD: ati2mtag.sys Mini VDD Date: 6/3/2008 02:20:54, 3100160 bytesDevice Identifier: {D7B71EE2-160D-11CF-1469-0823A1C2CB35} Vendor ID: 0x1002 Device ID: 0x554D SubSys ID: 0x03021002 Revision ID: 0x0000 Revision ID: 0x0000 Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_B ModeWMV8_A ModeWMV9_B ModeWMV9_A Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch Registry: OK DDraw Status: Enabled D3D Status: Enabled AGP Status: EnabledDDraw Test Result: Not run D3D7 Test Result: Not run D3D8 Test Result: Not run D3D9 Test Result: Not runTSR Nick M.: Do you have a router, firewall, internet connection sharing or antivirus software running? Joshua: router, connection shared with 2 computers through router, currently running norton Joshua: i havent added any firewalls, and have had the problem with and without norton. Joshua: power cycled after eq2 updated as per forum supportTSR Nick M.: Can you please provide me your IP address? You can locate your IP address by doing the following: 1. Click on START and click on RUN.2. In the RUN command, type "command" on the OPEN line. (If you're on WIN XP/2000 type in "CMD", and click ok). 3. At the command prompt type "ipconfig", and hit enter. Your IP address should then appear. Example IP: 64.32.146.191 Joshua: IP address 192.168.2.22 subnet mask 255.255.255.0 default gateway 192.168.2.1TSR Nick M.: Click on START, click on RUN, and type in the word command on the OPEN line. (If you're on WIN2kPRO type in cmd, and Click ok). At the command prompt type:tracert patch.everquest2.comhit enterTell me if you see any asterisks or request timeoutsthat come up when running that trace. Joshua: asteric at 9 Joshua: at 9 only....i recieved an asteric and a timeoutTSR Nick M.: Can you paste the tracert here in chat? Joshua: dont know how to copy commmand text to clipboard Joshua: right click doesnt workTSR Nick M.: Right click on the command window and then select all to Select.TSR Nick M.: After that hit Enter to copy. Joshua: Microsoft(R) Windows DOS(C)Copyright Microsoft Corp 1990-2001.C:DOCUME~1OWNER>ipconfigWindows IP ConfigurationEthernet adapter Local Area Connection: Connection-specific DNS Suffix . : WorkGroup IP Address. . . . . . . . . . . . : ********** Subnet Mask . . . . . . . . . . . : ********** Default Gateway . . . . . . . . . : **********C:DOCUME~1OWNER>tracert patch.everqust2.comTracing route to everqust2.com [216.86.150.237]over a maximum of 30 hops: 1 <1 ms <1 ms <1 ms 192.168.2.1 2 7 ms 15 ms 16 ms 10.157.192.1 3 14 ms 7 ms 8 ms 172.19.69.62 4 15 ms 15 ms 7 ms 172.19.47.191 5 7 ms 8 ms 6 ms 172.19.47.150 6 10 ms 10 ms 11 ms 96.34.32.30 7 18 ms 12 ms 18 ms 96.34.32.29 8 16 ms 17 ms 16 ms 64.127.129.9 9 * * * Request timed out. 10 18 ms 17 ms 17 ms po2.ar1.ord1.us.nlayer.net [69.31.111.138] 11 17 ms 17 ms 14 ms as32748.tge8-4-116.ar1.ord1.us.nlayer.net [69.31.110.26] 12 16 ms 16 ms 15 ms ip237.216-86-150.static.steadfast.net [216.86.150.237]Trace complete.C:DOCUME~1OWNER>TSR Nick M.: Joshua, for troubleshooting purposes, I would suggest you to connect your Internet Connection directly to your system modem by passing your router.TSR Nick M.: You may also want to try and disable the firewall, and antivirus software if they are installed. You may also want to that try running a clean boot, by making sure all unnecessary background programs are disabled. Please follow the directions below on how to accomplish this.To disable background programs: 1. Select the START button2. Select RUN3. Type in "msconfig" (without the "<img src="http://forums.station.sony.com/eq2/images/smilies/8a80c6485cd926be453217d59a84a888.gif" border="0" alt="SMILEY" />4. Press OK5. Select the STARTUP tab6. For Windows 98/ME, uncheck all boxes EXCEPT for SCANREGISTRY and SYSTEM TRAY. If you use Windows XP, click on the disable all button7. Hit apply and then OK. Restart the computer when prompted, then try the game again. Joshua:<span style="color: #ffff00;"> ok, ill try those things. out of curiosity do you really think those two items will fix my problem, when i played the day before....then i subscribed, and there was a patch and i could no longer play?</span>TSR Nick M.: Joshua, though I am hopeful that above two steps will solve your issue.TSR Nick M.: However, I would also suggest you to delete some files.TSR Nick M.: You may want to delete the following files and folders:cache foldereq2_recent.inieq2_default.iniEverQuest2.exee q2.iniAs well as the character specific files, these will appear as such:Servername_CharacterName_EQ2_uisettings.iniSt ationname_characters.iniTo do this, please follow these directions: 1. First look for your EverQuest II directory. You can find the directory in the default directory:2. Click on MY COMPUTERC<img src="http://forums.station.sony.com/eq2/images/smilies/283a16da79f3aa23fe1025c96295f04f.gif" border="0" alt="SMILEY" />RIVEPROGRAM FILESSONYEVERQUEST II3. Next look for any files explained above and delete them. 4. Afterwards, please start EverQuest II to have these files re-downloaded by the patcher. Joshua: ok sir, i appreciate your time and effort. if youve no further advice I'll wish you a good evening and end session.TSR Nick M.: It seems that some of the files might be corrupt causing this issue.TSR Nick M.: Delete those above files and then do the full file scan of the game. Joshua: yes sir. i will do thatTSR Nick M.: Is there anything else I can assist you with today? Joshua: that should do it for this session, thank you NickTSR Nick M.: Thank you for visiting our Sony Online Entertainment customer support chat. Take care and have a good evening! Joshua: disconnectedTSR Nick M.: disconnected-------------------------------------I did as he requested, and EVERQUEST2 functioned <u>exactly</u> as I stated above. EVERQUEST2 did NOT work, and these things did not fix my problem. unfortunately, Live chat had closed by that time, and here I am.Disabling background programs did not work.Deleting the cache folder, eq2_recent.ini, eq2_default.ini, EverQuest2.exe, and the eq2.ini Folders did not work. although it was fun trying to start the patcher without everquest2.exe. That felt like a fun prank.Deleting my Character files did not work. although I bet it's going to be fun trying to set up all of my characters UI's/spellbars/hotkeys, ect; again from memory. Disabling my antivirus and firewall, most of which were already shut off...did not work.running my ethernet cable directly from my modem to my computer, eliminating my router and my wifes half of the network; did not work.EVERQUEST2 functioned exactly as described above.***<i><b>system information as per 'Sticky'</b></i>, can be found at <span style="color: #ff0000;"><a rel="nofollow" href="http://forums.station.sony.com/eq2/posts/list.m?topic_id=425476" target="_blank">http://forums.station.sony.com/eq2/...topic_id=425476</a></span>if you could please use that link, which takes you to my post here on the EVERQUEST2 SUPPORT FORUMS (link does <u>not</u> take you to an outside page) rather than me going through, breaking up, and reposting ALL that information again it would be really supportive! (pun intended)Thank you</span>