No "PLAY" Button

[TheSpike2]

I'd like to login and play some EQII, but after the patch I can no longer get in.  The patcher says "update complete", but the "PLAY" button never appears.  Any suggestions?

[TSR-DanielH]

<p>This error typically appears when vista is blocking the download.  I have included the steps to correct the issue, assuming you are running vista.  If you are not using that operating system then please respond and we can look into other possibilites.</p><p>1. Right click on the program launch icon2. Left click on "Properties".3. In the new window that pops up click on the "Compatibility" tab.4. In the "Compatibility Mode" area check the box next to "Run this program in compatibility mode for:"5. In the drop down list make certain that "Windows XP (Service Pack 2)" is selected.6. Under "Privilege Level" make certain that the box next to "Run this program as administrator" is checked.7. Click on "Apply" then click on "Ok".8. Double click on the program launch icon.</p><p>Sometimes the Windows Vista security software can interfere with the patching progress of our games. In this situation, it might be Windows UAC (User Account Control) that is not allowing the game to patch correctly. For the purposes of security, you will only want this feature disabled for the purposes of patching and should re-enable it after the issue has been resolved. </p><p>Type msconfig in the search box on the Start Menu and press enter on your keyboard. 2. Click the tools tab in the System Configuration box. 3. Scroll down the list and highlight ‘Disable UAC' then click Launch. 4. Restart your computer. 5. Run the patcher.  You can enable UAC by following the steps above but highlight ‘Enable UAC'</p>

[TheSpike2]

<p>Thanks for the quick response.  However, I'm running Windows XP SP2 - not Vista.  Any other suggestions?  What other information might help?</p><p>Edit:  Each time I launch the patcher, it attempts to download a file called vivoxsdk.dll.  It may not be completing that download, even though I'm getting the "update complete" message.</p><p> This problem began with the GU46 update; I had no prior problems running the game.  Also note that I run EQII on two different machines - a desktop and a laptop - and both are having the same problem.  Both run Windows XP SP2 and connect through the same network, but have little else in common.  If the problem hasn't been solved by Saturday, I may have the chance to bring the laptop to a friend's house, and so will try to connect using a different network (and different ISP).</p>

[o0odangergirlo0]

A close friend of mine is also having this same problem with the play button, running win xp and has a terrible crashing issue as the gu 46.He's had game crashing once in awhile before gu46 but now it is unbearable, and unplayable.  =/

[TSR-TrevorG]

Make sure your friends tries some of the suggestions from here and other like threads. <img src="/smilies/69934afc394145350659cd7add244ca9.gif" border="0" alt="SMILEY" />

[HealerMathi]

I'm gettingThe was a problem moving C:Program Filessonyeverquest IIUIfontszcal801b.ttf.fotplease try again and contact SOE is the problem persists blah blahsame thing basically no PLAY button on EQ2 launcher...tried Station Launcher and it just pinpointed the file for me...sort of a bummer to see this happen when I had decided to give EQ2 another chance lol

[TSR-DanielH]

<cite>HealerMathias wrote:</cite><blockquote>I'm gettingThe was a problem moving C:Program Filessonyeverquest IIUIfontszcal801b.ttf.fotplease try again and contact SOE is the problem persists blah blahsame thing basically no PLAY button on EQ2 launcher...tried Station Launcher and it just pinpointed the file for me...sort of a bummer to see this happen when I had decided to give EQ2 another chance lol</blockquote><p>Assuming you're using Vista, have you tried the steps listed in this thread?</p><p>If so, you may want to go to that file and delete it, or at least make sure it isn't set to read only.  It seems the patcher is having trouble with that file and those are the most likely causes.</p>

[Balerius]

<cite>TheSpike2 wrote:</cite><blockquote><p>Thanks for the quick response.  However, I'm running Windows XP SP2 - not Vista.  Any other suggestions?  What other information might help?</p><p>Edit:  Each time I launch the patcher, it attempts to download a file called vivoxsdk.dll.  It may not be completing that download, even though I'm getting the "update complete" message.</p><p> This problem began with the GU46 update; I had no prior problems running the game.  Also note that I run EQII on two different machines - a desktop and a laptop - and both are having the same problem.  Both run Windows XP SP2 and connect through the same network, but have little else in common.  If the problem hasn't been solved by Saturday, I may have the chance to bring the laptop to a friend's house, and so will try to connect using a different network (and different ISP).</p></blockquote>I had this identical same problem.  Here's the solution: <p>1) Delete the temp vivoxsdk file.</p><p>2) Open the file EverQuest2Patch.log (in main Everquest II directory) using Notepad.  From the edit menu "Find" using the search word "failed".  You will discover a line that reads something like: [22:50:13] Patcher: DownloadFileEx failed (41) on url=http://laeaberrpatch.everquest2.com:7010/patch/eq2/en/patch0/main/vivoxsdk.dll.gz</p><p>3) Copy the url noted above beginning with http.  Paste the url into your web browser and hit go.  You will be directed to the EQ2 fileserver and you will be prompted to save the file.  Save it somewhere on your computer (e.g, desktop).  The file is compressed; I used winrar to unzip it.  Save the unzipped file to your Everquest II main directory.</p><p>4) Restart EQ2 from the patcher.  Now the patch process won't hang on downloading vivixsdk.dll.  But it <b><i>will</i></b> hang on another file.  In fact, it will hang 4 more times on 3 or 4 separate files.  But that's OK.  You repeat steps 1-4 for each of those 3 or 4 files <i>one file at a time</i>.  (In other words, open EverQuest2Patch.log find the failed file url, download the file, unzip the file to the EQ2 directory, rerun patcher until it hangs again, reopen EverQuest2Patch.log, find the failed file url...rinse and repeat).  As I said, you only have to do this 3 or 4 more times: I think the last of the files that you have to do this for is called wrap_oal.dll.gz.</p><p>5)  After you've done the process above for the last of the problematic files, and you restart the EQ2 patcher process, the update process will continue as normal and finish normally with the "Play" button.</p>

[TheSpike2]

Thanks, Balerius!  You seem to be on the right track.  I was successful getting the first two files, but the URL does not work for the 3rd one (<a href="http://patch.station.sony.com:7000/patch/launchpad/lpdiag/main/LP_Diagnostics.exe.gz" rel="nofollow" target="_blank">LP_Diagnostics.exe.gz</a>).  Internet Explorer is unable to open the site.  I'm still stuck.

[Balerius]

<p>Sorry it didn't help.  The files for which I had to do the procedure that I described were vivoxsdk.dll, alut.dll, ortp.dll, and wrap_oal.dll.</p><p> Unfortunately, there has been another minor patch since I used the procedure that I described; for all I know that may have compounded the problem somehow.</p>

[Balerius]

<p>Sorry it didn't help.  The files for which I had to do the procedure that I described were vivoxsdk.dll, alut.dll, ortp.dll, and wrap_oal.dll.</p><p> Unfortunately, there has been another minor patch since I used the procedure that I described; for all I know that may have compounded the problem somehow.</p>

[Acaine]

I had same problem with XP, full file scan let me finaly through to game.

[TheSpike2]

<p>Regis, I'd like to phone a friend. </p><p>I got a guildmate to email me the file I was stuck on, and that did the trick. </p><p>Thanks for the help!</p>

[TSR-DanielH]

<p>If it happens again you may want to bypass your router while updating.  This assumes you have a router of course.  If you are unable to download the files when entering the web address into a browser then that is the most likely cause.</p><p>Thanks</p>