OMG help

[dazz0r]

<p>why wont it let me do a secret question </p><p>so i can put a secret answer</p><p>( my account ones it does not give me a choice of questions)</p>

[Elorah]

Try using a different Browser...   I think IE works better...

[dazz0r]

i am using it, i click on the down scroll and no questions appear ... [Removed for Content]

[Elorah]

Do you have any pop up blockers?  Perhaps try a different browser?

[Oktober]

<p>i had the same problem, it just suddenly worked so i dont have the soloution.</p><p>just keep trying in the account info page</p>

[Espyderman]

<p>I find the new account pages to be very slow, and sometimes logs you out for no reason, or simply just wont load a page.</p><p>I liked their old system better, it was more reliable and easier to use, the new one and its flash design is just plain crap imo. sure flash is nice, but unfortunately for account related stuff it sucks.</p><p>Besides, whatever happened to building simple web applications for simple account management, i cant imagine the money they spent building a flash system thats worse then the previous version.</p>

[TSR-DanielH]

<p>Greetings,</p><p>You may want to reset the security settings on your internet browser and clear out your cookies.  You can do so by following the instructions below.</p><p>1) Select 'Tools' and then 'Internet Options' in your browser window2) Click "Delete Cookies" on the first tab.3) Go to the 'Security' tab4) Click on each web content zone along the top of the window and select 'Default Level' for each5) Click 'OK', close your browser window, and then reopen it before trying again</p><p>If it still doesn't let you change the security answer I would advise calling our customer service line.  We should be able to get that set up for you.  You can reach us at 858-537-0898.</p><p>Thanks</p>

[markace1]

<p>I have tried everything, i have done all the steps for deleting cookies, i've tried different browsers and still no luck. I dont want to be calling america so is there any other solution to getting this sorted?</p>

[Wingrider01]

<p><cite>markace123 wrote:</cite></p><blockquote><p>I have tried everything, i have done all the steps for deleting cookies, i've tried different browsers and still no luck. I dont want to be calling america so is there any other solution to getting this sorted?</p></blockquote><p>Don't have to call - upper right corner, Search the Knowledge Base, then Chat tab.. gets you to Live customer support chat. Their hours are 10 AM to 7 PM pacific, make sure you converty for your time zone. at the time of this post it is 15:04 in the afternoon there.</p>

[TSR-DanielH]

<p><cite>markace123 wrote:</cite></p><blockquote><p>I have tried everything, i have done all the steps for deleting cookies, i've tried different browsers and still no luck. I dont want to be calling america so is there any other solution to getting this sorted?</p></blockquote><p>What country are you living in currently?  We may have a local support line available for you.</p>