can't resubscribe, can anyone help?

[ashen1973]

<p>Hi all, hoping someone here may have had teh same problem as us and can shed a little light here.</p><p>My wife and I both have EQ2 accounts (she has station access, I have 1 access and 1 normal account)</p><p>My wife's account has been running since day 1 of EQ2.</p><p>Yesterday was billing day. When my wife attempted to login she got the 'you do not have a valid subscription' message.</p><p>We went to the account webpage and tried to re-subscribe.</p><p>We tried 3 different cards (debit) each attempt was met with the 'sorry, we cannot process your payment'  message.</p><p>All 3 cards have sufficient funds, all details entered are 100% correct (we have checked, checked again, checked again and continued checking!)</p><p>One of the cards is used to pay my 2 accounts and they are working fine.</p><p>I got intouch with the TSR last night, using the live chat system.</p><p>After speaking to 3 TSR's and checking everything again and again. The TSr insisted that my bank was 'hard-declining' the payments.</p><p>I contacted mybank, while still inchat with the TSR, and they confirmed thathey had NOT declined any payments and no attempts were being made to debit the account.</p><p>I was told to delete all cookies etc.. and set IE to reload every webpage every time it is visited. This didnt help.</p><p>the TSR inally told me i would need to contact the European phone helpline on 0845 6004263 between 7am and 7pm UK time today.</p><p>Well, when i phone this number i get an American message saying that the line is only open between 10am and 7pm US time.</p><p>Is there a european number??</p><p>has anyone else had this problem?</p>

[Elorah]

Hmm.  Not sure about this one.  It does sound like a glitch somewhere along the line...I found this <a href="javascript:answer_window_preview('154', 1087929582)" rel="nofollow" target="_blank">[ACCT] Reactivating an Account</a>.  It has some EU numbers on the bottom...  I wish you luck!

[ashen1973]

<cite>Elorah wrote:</cite><blockquote>Hmm.  Not sure about this one.  It does sound like a glitch somewhere along the line...I found this <a rel="nofollow" href="javascript:answer_window_preview('154', 1087929582)" target="_blank">[ACCT] Reactivating an Account</a>.  It has some EU numbers on the bottom...  I wish you luck!</blockquote><p>thanks for the reply  (your link doesnt seem to work for me, but i found the relevant help file)</p><p>The number listed for the UK goes to the same answer service as the number I have already been given <img src="/smilies/9d71f0541cff0a302a0309c5079e8dee.gif" border="0" alt="SMILEY" /></p>

[Elorah]

Lol, you were right.  I have to remember to check my <a rel="nofollow" href="http://soe-ing.custhelp.com/cgi-bin/soe_ing.cfg/php/enduser/std_adp.php?p_faqid=154&p_created=1087929582&p_sid=Exjrn66j&p_accessibility=0&p_redirect=&p_lva=15562&p_sp=cF9zcmNoPTEmcF9zb3J0X2J5PSZwX2dyaWRzb3J0PSZwX 3Jvd19jbnQ9NjAwLDYwMCZwX3Byb2RzPTIwJnBfY2F0cz0wJnB fcHY9MS4yMCZwX2N2PSZwX3NlYXJjaF90eXBlPWFuc3dlcnMuc 2VhcmNoX25sJnBfcGFnZT0xJnBfc2VhcmNoX3RleHQ9cmVhY3R pdmF0aW5nIGFuIG9sZCBhY2NvdW50&p_li=&p_topview=1" target="_blank">links</a> *grumbles*

[TSR-TrevorG]

I am sorry to hear of your issues.  You should be able to reach UK support at (44)870-000-0267 1600-2400 CET.This forums is for technical issues so I will need to close the thread.